Member Satisfaction Guarantee
Hertz guarantees that the rate and car class, or a higher car class, will be available as reserved, and the vehicle will be clean and in good mechanical condition. Should a problem exist at time of vehicle pick-up, customer should notify the Rental Representative prior to leaving the rental location and it will be corrected.

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Exclusive rates and discounts
AAA members receive exclusive discounts from 15% to 20% on Hertz Standard Rates and from 10% to 15% on Leisure and Promotional Rates for rentals in U.S. and Canada. Members receive from 5% to 25% on Hertz International Daily Rates and Affordable Weekly Rates.
AAA Discount Code (CDP #) must appear on rental agreement to receive discounts and benefits. Benefits do not apply on international rentals. Discounts and benefits are subject to change without notice.

Free Use of Child Safety Seat
AAA members receive the FREE use of one child, infant or booster seat with every rental, a savings of $11.99 per day! In addition to the savings, additional benefits of this special offer are safety, security and convenience. Members can enjoy the safety and security of knowing the Hertz seats are properly cleaned and maintained. The convenience of using a Hertz child safety seat versus dragging a personal seat along on vacation is a primary consideration. Advance reservations are required and safety seats are subject to availability.

50% discount off SiriusXM™ Satellite Radio
AAA members receive a 50% discount off the rental fee for SiriusXM, the Best Radio in Radio. Enjoy a savings of $2.50 per day! Tune in to original music streams from R & B to classical masterpieces, cool jazz, hot Latin, reggae, rock and country; sports play-by-play, world-class news and the best in entertainment, talk and comedy, especially for women, family and kids, traffic and weather at over 50 Hertz locations in the U.S. . From Howard Stern to Martha Stewart, NASCAR, NBA, NFL, and in between, there’s something for everyone. AAA members receive a 50% discount off the standard $5.00 per day or $20 per week fee plus tax for SiriusXM. All Hertz Fun Collection vehicles are equipped with SIRIUS XM Radio®. Advance reservations are required and SiriusXM is subject to availability.

Fuel Purchase Option
Hertz has three refueling options available to save you both money and time.

• You may purchase a tank of gas from Hertz at time of rental at local prices and return the vehicle with as little gas as you prefer. Please be aware that refunds are not issued for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning. AAA members receive a 10% discount off this Fuel Purchase Option.
• You can let Hertz refuel for you and only pay for the fuel required to replace the fuel you used, and for the service and convenience of refueling the tank.
• You can stop and refuel the tank yourself, immediately prior to returning the vehicle....

Hertz Prepaid Rates at 10% Discount
Pay Now and Save! Enjoy a discount by prepaying for your rental. Simply click on the "Pay Now" button and let your savings begin! AAA members receive a 10% discount off Prepaid/”Pay Now” rates.

Pay Now rates are available at the following US Airport locations:

Arizona - Phoenix
California - Los Angeles, Orange County, San Diego, San Francisco, San Jose
Colorado - Denver
Florida - Ft. Lauderdale, Miami, Orlando, Tampa, West Palm Beach
Georgia - Atlanta
Hawaii - Maui (Kahului Airport)
Illinois - Chicago O'Hare
Massachusetts - Boston
Maryland - Baltimore
Michigan - Detroit
Minnesota - Minneapolis
Missouri - St. Louis
New Jersey - Newark Liberty Int'l
New Mexico - Albuquerque
Nevada - Las Vegas
North Carolina - Charlotte
Oregon - Portland
Pennsylvania - Philadelphia
Texas - Dallas Ft. Worth, Houston Intercontinental
Utah - Salt Lake City
Washington - Seattle
and more...

Prepaid Terms for destination United States:

Changes/Modifications to "Pay Now" rentals are subject to the terms and conditions below.

1. No refunds or credits for unused rental days.
2. Prepaid rates cannot be combined with any promotional offer.
3. Rates exclude vehicle licensing recovery fee, airport facility use fee/customer facility charge, hotel concession fees, other cost recovery fees, governmental surcharges, taxes or other optional items such as child seats, luggage racks, refueling items, insurance, NeverLost or optional refueling. or one-way charges for which the renter may be responsible. Excluded services cannot be prepaid; if accepted, must be paid locally at time of rental.
4. Changes to a reservation must be done at Hertz.com using the "Modify/Cancel" option. Any changes to the reservation may impact the rental charges. If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $25 cancellation fee will be assessed. If the prepaid reservation is cancelled within 24 hours before the pickup time, a $50 fee will be assessed. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the entire prepaid amount will be forfeited.
5. Approximate rental charges are based on available information at the time of reservation for renters age 25 and older. For minimum age requirements please see "Rental Qualifications and Requirements" link below for details. Please note that for renters under age 25 an additional daily age differential charge may apply. Additional fees or surcharges may be applied at time of rental.
6. The customer will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This must be the same credit card that was used for the original reservation. If the customer wishes to change the credit card, then the original reservation must be cancelled (see terms and conditions for Cancellations) and a new reservation made.
7. Standard rental qualifications and rental period restrictions apply.
8. CDP: A CDP code can be added to a reservation. However, there may be circumstances in which this CDP code is linked to a negotiated discount or rate that does not match Hertz retail prepaid rates. In this circumstance, the customer will see the error message: 'No prepaid available'. The customer may cancel the original reservation (see terms and conditions for Cancellations) and make a new reservation adding the CDP number.
9. A valid drivers license and credit card must be presented at the time of rental to cover any reasonably anticipated charges which have not been included in the prepaid voucher.
10. All rentals are subject to Hertz standard terms and conditions of the Hertz Rental Agreement in effect at time and place of rental.
11. Rental days are based on 24 hour periods commencing at time of pickup. Additional days will apply if the rental is kept longer than specified (additional days begin after a 29 minute grace period and will be billed at a higher rate).
12. This program is available at participating cities/locations.
13. Voluntary upgrades will be charged at locally applicable rates.
14. Please print your prepay confirmation and present at the counter.
15. Debit cards and Hertz Credit Cards are not valid forms of payment for prepaid rates.
16. The JCB Card is a valid form of payment for Prepaid Rates
17. Prepaid rates are subject to availability.
18. LIS cannot be provided for rentals in excess of 30 days in certain states, including CA, NY, FL, TX, NC and RI.
19. Please note that due to the nature of the prepaid rates, Hertz cannot provide a single receipt for a prepaid rental. Two receipts will be provided - one receipt for the prepaid amount and one receipt for the remainder of charges payable at the counter.
20. Your Hertz Prepaid Rental will appear on your credit card statement as 'HERTZ PREPAYMENT'.
21. When picking up the vehicle at the counter, you will need to produce the credit card with which you paid online and your full driving license. Once proof of this card has been provided, Hertz can accept any other valid credit card in your name at the time of rent for taxes, feed and incidentals.

Reduced fee for NeverLost®
AAA members pay a rental fee of $6.99 per day for Hertz’ in-car navigational system, NeverLost. Enjoy a savings of $6.00 per day! Advance reservations are required and NeverLost is subject to availability. All Prestige Collection vehicles are equipped with NeverLost.

Exclusively in NeverLost, access AAA Diamond ratings on hotels and restaurants plus both written and audio Attraction details. NeverLost provides members the peace of mind of traveling with a companion that can get you where you want to go in the most time-and cost-efficient manner available. AAA members will never be lost again!

No Additional Driver Charge
No charge for additional drivers who are AAA members, hold a major credit card in their own name and meet standard rental qualifications. Additional drivers who are not members are charged a daily fee of up to $15. Why should you pay for friends that are traveling with you to help with the driving? You shouldn’t, and as a AAA member, you won’t!

No Saturday Night Keep Required
AAA members are not required to keep the vehicle over a Saturday night to qualify for low weekly rates. Leisure and/or promotional weekly rates routinely require that the car be rented over Saturday night. Exceptions may apply on special offers.

Guaranteed Best Rate Available
AAA members will receive the best Hertz rate available at time of reservation by chosen booking channel.

AAA Basic/Classic and Plus members FREE Hertz Gold Plus Rewards® membership
AAA Basic/Classic and Plus members can enjoy prestigious service of Hertz Gold Plus Rewards membership, Hertz' premier frequent renter program, for FREE. Enroll at aaa.com/HertzGold. Plus receive 600 Hertz Gold Plus Rewards, after the first Gold rental, enough for One FREE Rental Day. Bonus Points are valid on Gold enrollments on or after 2/1/12. With Hertz Gold Plus Rewards membership there is no stopping at the counter at over 40 of the world's busiest airports. And over 1,000 locations worldwide, simply show your driver's license, pick up your keys and go. And enjoy these Hertz Gold Plus Rewards member-only options such as:

• Hertz Gold Choice - Offers confidence of knowing your reserved car will always be there plus the freedom to choose a different vehicle on the spot.
• eReturn – Upon rental return, just fill out the slip on the Rental agreement, leave it in the car with the keys and you are on your way.
• Mobile Gold Alerts – Receive notification on your phone to find out where your Hertz car is parked.

Free Unlimited Mileage on Most Rentals
AAA members will receive free unlimited mileage on most rentals. Exceptions may occur in some locations, particularly on specialty vehicles such as SUV’s, mini-vans, etc.

Exclusive Money-Savings Offers
Hertz offers AAA members money-saving promotional offers in club bi- monthly magazines and/or newsletters, in major consumer newspapers and on AAA.com/Hertz. Check each issue of your club publication, your member electronic newsletter, or Current Exclusive AAA Offers” on this site for special offers, e.g., upgrades, $’s off, etc.
Promotional Code (PC) # must be included in the reservation.

Exclusive Upgrade and $’s Off Coupons
Hertz frequently offers AAA members special upgrade coupons as well as dollars off coupons. Coupons, or offers not requiring a coupon are available from AAA travel offices, in club publications and on this site.
Promotion Code (PC) # must be included in the reservation.

Online Rental 10 Minute Guarantee
Online Check-In gets you on your way in 10 Minutes or less or get $50 towards your rental. Just complete your check-in online at hertz.com to qualify for the 10 Minute Guarantee. Print your confirmation and bring it with you to the Hertz Self-Service Express kiosk or Express counter at major airport locations.

If you wait more than 10 minutes in line to receive your rental agreement, see a Hertz representative for a $50 credit on your current or future rental. Getting to your vacation is faster when you let Hertz put you in the drivers seat

Online check-in at hertz.com required. Valid at 50 U.S. airports for customers who use Express counters or  kiosks.  Credit applied to current or future rental only and no cash payments will be made.  Program is subject to modification or termination by Hertz.   No credits will be issued for tour or prepaid rentals. Online Check-In is not available for tour or prepaid retail reservations. 

Participating U.S. Airport Locations:

Acceptable Charge Cards
American Express / MasterCard / Carte Blanche / Diners Club / Discover / Hertz Card / JCB / Visa / Optima Amex

At time of rental you will need to present (1) a current driver's license and (2) a valid credit or charge card in the renter's name or a qualified debit/check card.

Credit cards must have available credit for the estimated amount of rental charges plus an additional $200 to cover incidentals (unanticipated additional charges).  

At most Hertz locations, debit cards (sometimes called check cards) issued under a VISA or MasterCard logo which draws funds directly from the cardholder’s account, may be used to qualify for rental.  Debit/check cards must have the available funds for the estimated amount of the rental plus an additional $200 to cover incidentals (unanticipated additional charges) in order to secure the rental.  Use of a debit card to rent is subject to review of your credit history upon arrival at rental location. A confirmation of your reservation does not mean that your debit/check card is acceptable to Hertz.

Stored value/prepaid/gift cards are not acceptable to qualify for rental, however, these cards issued under a VISA or MasterCard logo may be used as a form of payment when you return the vehicle.

Covered Rental and Return
Rain, sleet, or snow can make returning a rental car a battle with the elements. Enjoy the convenience of renting and returning your Hertz vehicle in the comfort of a weather-protected area. When you return, a Hertz agent will be waiting to give you an Instant Return receipt before you even leave your vehicle. At many Return Centers, a Hertz Easy Access bus will speed you to your terminal.

Hertz Instant Return
During peak travel periods, Hertz agents equipped with hand-held computer terminals will greet you at the rental car and provide a fully computed receipt in less than a minute. All rental charges will be applied to the credit card presented at time of rental. You can also input your frequent traveler number at time of return.

Emergency Roadside Assistance
Occasionally something may occur and your Hertz rental car may need service while you're traveling. If you need help, you can rest assured that in the U.S., Canada, and some other countries, Hertz can provide Emergency Roadside Assistance:

• 24 hours a day
• 365 days a year
• Dial 1-800-654-5060

The Hertz Emergency Roadside Assistance Center will make arrangements for you to be on your way with as little down time as possible.

NeverLost On-Line Trip Planning
Now it’s easier than ever to plan your next trip ahead of time, right from your home or office. NeverLost Online Trip Planning offers Hertz customers this valuable travel tool to save you time and make your travels more enjoyable:

Create your own personalized trips using valuable resource information NeverLost provides such as:

• Addresses/intersections
• Restaurants
• Sports venues/convention centers
• National Parks
• Hertz locations

NeverLost®, Hertz' in-car navigational system
At many U.S. and Canadian locations, enjoy the convenience and security of Hertz' in-car navigational system, NeverLost. Mounted right in your vehicle, a video console shows you exactly where you are at all times. It can calculate your best route to any address you request; from hotels, restaurants, businesses, and attractions to your Aunt Millie's house. It guides you with turn-by-turn commands as you drive along your route — using on-screen turn icons as well as audible voice prompts, so you can keep your eyes on the road. You'll never be lost again! Neverlost also exclusively features the AAA Tourbook® ratings for hotels, restaurants and attractions.

AAA members pay only $6.99 per day for the use of NeverLost in U.S. and Canada.

State-of-the-Art Low Floor Shuttle Buses
If you think airport courtesy buses are all alike, you haven't seen the new Hertz Easy Access bus available at many Hertz airport locations. The low-floor design means there's only one short step to climb, so you board the bus more easily — especially with luggage or small children. An electronically operated ramp provides easy wheelchair access. Doorways are extra-wide, aisles are wider and roomier, and a handy waist-high luggage rack eliminates the need to reach up for overhead luggage. It's a welcome relief for anyone carrying heavy bags or traveling with small children.

Services People with Disabilities
Hertz, wants to make your rental experience as easy and convenient as possible. A full range of special services are available to both the Hertz customer and any member of the traveling party with physical disabilities. The basic services offered are detailed here. If you need additional information or assistance, please ask a Hertz representative.

Hand controls

At most U.S. locations, cars equipped with hand controls are available at no extra charge. Reservations for cars equipped with hand controls can be automatically confirmed with as little as 8 hours notice at major airport locations, and as little as 24 hours notice at other major locations.*

One-way rentals of hand-control cars are permitted without any extra cost for the special equipment. However, certain restrictions and intercity fees do apply to all one-way rentals. Please check for details at time of reservation.

* While Hertz is able to provide hand controls on a wide variety of its rental cars, it cannot provide them on each model. Also, while Hertz makes every effort to provide its renters with a physical disability with a two or four door car, Hertz cannot confirm a particular make or model.

Spinner Knobs

Steering wheel spinner knobs are also available at many U.S. locations to assist drivers who need them. Please request at time of reservation. Automatic confirmation is usually available with as little as 24 hours notice at most major Hertz locations.

Accessible Parking
All Hertz corporate locations have designated accessible parking at car return areas. When returning your rental car to a Hertz location, you should inform the Hertz representative of any special needs, and they will direct you to the accessible parking area.

Easy Access Bus
For Hertz customers using wheelchairs, the new Easy Access bus provides an electrically-operated ramp as well as two ADA* compliant wheelchair positions. Wider doors, spacious aisles, and waist high luggage racks are also designed to make traveling easier and more comfortable.

* Americans With Disabilities Act

Hertz Reservation System
To ensure that your specific needs are met, Hertz Hypertrax technology allows its system to identify five different special needs: left-hand controls; right-hand controls; steering wheel spinner knobs; visual impairment; and a customer with a disability or that a member of the traveling party has a disability.

Toll-Free Reservation Numbers
Hertz reservations for cars anywhere in the world are made by calling a toll-free number.

In the United States
For U.S. reservations: 1-800-654-3080
For international reservations: 1-800-654-3001

Telephone Service for the Hearing Impaired
For people with a hearing or speech disability, the Hertz Worldwide Reservation Center can be contacted using the Telephone Device for the Deaf (TDD) 24 hours a day. Just call toll-free: 1-800-654-2280.

Drivers for People with Visual or Physical Disabilities
Drivers for people with visual or physical disabilities who hold a valid driver's license and are at least 25 years of age may drive a Hertz car rented by the person for whom they are driving. Such drivers are considered to be authorized operators under the terms of the Hertz Rental Agreement. When reserving a car, you must advise Hertz that you have a visual or physical disability and that you will be renting a car and providing a licensed driver. You must also be present at the Hertz counter at the time of rental.

Hertz Green Traveler Collection

The Hertz Green Traveler Collection is a line of hybrid vehicles that offer high fuel efficiency and are easy on the wallet. 

Hertz Prestige Collection
The Hertz Prestige Collection is a unique line of high-end, luxury
vehicles that can transform an ordinary business or leisure trip into
a very special one.

Along with the quality that comes from renting these vehicles, the following benefits are included:

• Reservable Models - The one you reserve is the one you get.
• Neverlost© - Hertz’ GPS system is included in every Prestige Collection rental.
• SiriusXM Satellite Radio - Included in every Prestige Collection rental, you'll get over 130 channels, including commercial-free music, all your favorite sports, exclusive entertainment, news,
talk, comedy and more.

• Dedicated Toll-Free number (1-800-654-2250) - for Prestige Collection reservations or to answer
questions about your Prestige Collection rental.
• Weather Protection - Prestige Collection vehicles are in a weather-protected area, so it’s quick &
convenient to locate your car when you arrive.

Minimum age for Prestige Collection rentals is 25.
©2011 Sirius XM Radio Inc. Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc. All other marks and logos are the property of their respective owners. All rights reserved.

Hertz Adrenaline Collection™
Get ready for the ultimate car rental experience. Inject some exhilaration into your trip with the aggressive new Adrenaline Collection™ from Hertz. Head-turning, heart-pumping specialty performance versions of five of the most popular muscle cars on the road today:

Our cars include:
• Chevy Camaro SS
• Chevrolet Camaro SS Convertible
• Chevrolet Corvette Convertible
• Ford Mustang 5.0 GT Premium
• Dodge Challenger R/T

Relive the 60’s and 70’s muscle era with the aggressive new Adrenaline Collection. Each model has new modern body lines and colors & designs that are reminiscent of those famous classic hot rods. Hold on tight to that three-spoke racing wheel and enjoy the ride. Your vacation just got a lot more exciting.

Each Adrenaline Collection rental comes with complimentary SiriusXM Satellite Radio with over 130 channels, including commercial-free music, all your favorite sports, exclusive entertainment, news, talk, comedy and more.

©2011 Sirius XM Radio Inc. Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc. All other marks and logos are the property of their respective owners. All rights reserved.

Affordable Europe - The Best of Europe in One Package
The Hertz Affordable Europe Program brings you special savings for your leisure rentals all across Europe.

Hertz is your passport to Europe with advantages like:

• Guaranteed low, competitive rates
• Free unlimited mileage
• No charges for cancellations
• 24-hour Emergency Roadside Assistance
• Toll-free Affordable Europe Customer Helpline
• Immediate confirmation of cars with automatic transmission in gateway cities
• Free hotel delivery and collection within many European cities
• Free drop-offs between major cities within the country of rental with the Rent-It-Here/Leave-It-There program
• Instant Return Service to speed drop-off time, available in most European cities
• Free detailed maps and newly enhanced Driving Directions throughout Europe
• Over 2,000 convenient locations on 40 countries

• You pay at the time of booking locking in the rate in US Dollars.
• You can choose to prepay Collision Damage Waiver, Theft Protection, Value Added Tax, and mandatory taxes and fees.

• You pay at pickup counter.
• Rates are guaranteed in local currency.

• In the U.S., please call International Reservations: 1-800-654-3001
• In Canada, please call International reservations: 1-800-263-0600
• Toronto Residents please call international reservations: 1-800-654-3001
• En Francais: 1-800-263-0678

International facilities with English-speaking personnel
All Hertz international locations offer English-speaking personnel to assist customers with the rental process, provide driving directions, etc.

Hertz Mobile
Hertz Goes Mobile

• On the road? Access Hertz.com through our mobile site
• Reserve a car, change your reservation, or login and update your profile
• Intuitive design and interface for ease-of-use

Get the Hertz App

• Frequent deals
• Save your Member ID for speedy booking
• Find nearby locations

SIRIUS XM Radio®
Tune in to original music streams from R & B to classical masterpieces, cool jazz, hot Latin, reggae, rock and country; sports play-by-play, world-class news and the best in entertainment, talk and comedy, especially for women, family and kids, traffic and weather. From Howard Stern to Martha Stewart, NASCAR, NBA, NFL, and in between, there’s something for everyone.

AAA members receive a 50% discount off the standard $5.00 per day or $20 per week fee plus tax for SIRIUS XM. All Hertz Fun Collection vehicles are equipped with SIRIUS XM Radio®. Advance reservations are required and SIRIUS is subject to availability at over 50 Hertz locations in the U.S.

Hertz Local Edition (HLE)
Whether you're entertaining business associates and require a larger car, or don't want to put miles on your car for a weekend getaway--choose Hertz Local Edition for your local car rental needs.

At the more than 1,400 Hertz Local Edition locations across the United States, Hertz offers Fast Customer Pick-Up and Return Service. All you need to do is call Hertz and they will come and get you at your home or office. Pick-Up/Return service is available with a one hour advance notice and within 15 minutes from the Hertz Local Edition location. Contact the location to arrange for Pick-Up service.

Hertz Local Edition locations offer the same things you're used to getting from Hertz at the airport. Except closer. Like the same great cars and reliable service, the AAA discounts and benefits you're used to, and AAA promotional offers. Hertz Local Edition continues to expand in neighborhoods across the country, making it even easier for you to rent a car near your home or office.

In addition, when your car is in the shop, Hertz Local Edition can help you get back on the road. Hertz offers special insurance replacement rates and direct billing to insurance companies. Call your local office for details

Why should you rent a car at Hertz Local Edition locations? Let’s count the reasons!

• Driving vacation planned? Avoid adding high vacation miles to your personal vehicle and spending needed vacation funds to have your vehicle serviced before your trip
• Avoid adding mileage to your leased vehicle with mileage caps.
• Friend or relatives visiting? Give them the freedom of taking in all the sites and attractions without feeling they are imposing on you.
• Special occasion coming up? Rent a luxurious Lincoln or Volvo or a sporty Jaguar and attend that special event in style…graduation, wedding, class reunion, or a night on the town all call for a special vehicle.
• Weekend Getaway in the works? Get away from it all in Hertz Fun Collection vehicle. Hit the beach or the mountain in a fun Toyota Solara or Ford Mustang convertible. Enjoy the rugged Jeep Wrangler or Hummer H3. Take a once-in-a- lifetime opportunity to drive the exciting, collectible Shelby Mustang GT-H, available only from Hertz!
• Thinking about buying a new car? Give it a trial run before you buy!
• Need a larger vehicle for special project? Maybe to impress business clients, to carry sports equipment or additional passengers, etc.
• Need a smaller vehicle than your personal vehicle? Price of gas a concern…rent an economical economy or compact car for your trip.
• Personal vehicle in the shop for service or repair? Hertz Local Edition can help you get back on the road.
• Need Emergency Road Service? Request a Hertz car as a replacement vehicle. Hertz offers special insurance replacement rates and direct billing to insurance companies.

PlatePass®

Hertz offers PlatePass for toll roads!!!

Avoid slow toll lanes and traffic getting in your way when you use PlatePass®. PlatePass is currently available in the 12 Northeast and Mid-Atlantic States, Florida, Colorado, Texas and Northern California Bay area. Specific locations are listed below.

In the Northeast and Mid-Atlantic states, PlatePass works with transponders which are small devices that affix to the windshield below the rearview mirror. This device allows you to use the EZ Pass and I Pass lanes.

All of our vehicles in Florida, Colorado, Texas, the Greater San Francisco Bay Area and Northern California are PlatePass enabled. There is no need to sign up or reserve anything. If you would like to use the cashless toll lanes all you have to do is drive through. In this area, your rental car license plate acts as the transponder.