Dear Ron,

Thank you so much for the time and energy you put into finding exactly what we wanted! You are Amazing! We so appreciate you and your talent, your also a terrific person too!

We love our Hyundai Tucson

Big Hugs,

Tom and Sharon

Dear Mr. Shultz:

Just this past week my wife and I finalized a second car purchase in the last 14 months using AAA's car buying service, and both times we've used Paul Leeman as our agent. We've been AAA members for over 35 years, but it hasn't been until November of 2010 that we decided to let AAA handle the details of our purchases. And what a difference these two experiences have been in our lives. The quality can be easily measured, for the value of this service is so obvious. It has meant more than neither of us can explain. But it is in the intangibles where the value is really evident. Paul Leeman is the element that becomes the avenue for measuring the intangibles.

Paul Leeman is a master sales agent in every way imaginable. We cannot emphasize enough how his handling of details and his professionalism have made even the most basic elements of the car-buying experience pleasurable. He is complete and thorough. He is diligent in his searches. He listens to everything the AAA member says. His follow up on issues and questions is consistent and guaranteed.

We want to thank you for Paul and what he has meant to us in our most recent car purchases. And thank you for continuing in this excellence in member service.

Believe us when we say, "We spread the word on AAA's car purchasing service."

Yours respectfully,

Bill and Mary Jo B.

Dear Mr. Shultz

I am emailing in regards to the outstanding customer service Mr. Wilson has provided during our lease process this past few weeks. Please give him a raise.

Thanks Gerry you have made a pleasant experience out of leasing/purchasing vehicles.

Jeremy and Myrna D.

Joe,

Just wanted to send a note to say that my car buying experience with Gerry Wilson, was great.
He explained how the program worked, as I've never used this type of service before, and after 
I gave him my requirements, said that he would do everything he could to make it happen.

Gerry, explained that he could not meet my budget of $10,000.00, but, was pretty sure he could make the deal at $12,000.00, as all would be contingent on my trade of a 2000, Toyota, Tundra.

Gerry, was able to get $5,000.00, for my trade which surprised me, with the gas prices going up.
I thought I would be lucky to get $4,000.00.

So with the trade and Tax, licensing, and tags, we were under the $12,000.00, budget.

I've passed the word around where I work of my experience, and posted my experience on Facebook.

Sincerely,


Rob (Robbie), B.

Dear Mr. Shultz:

Recently I purchased a 2010 Mazda5 through the AAA Car Buying Service. This is the
second vehicle which I have purchased through the service. I have been very pleased
with both purchases.

With respect to my recent purchase, AAA representative Paul Leeman did an
exceptional job in conducting the process. I was treated very fairly and efficiently. As
you know purchasing a car can be extremely frustrating and stressful. But Paul made the
process easy and enjoyable.

Thanks again to Paul and to AAA for my new vehicle.

Sincerely,

William G. N.

Dear Gerry Wilson:

I wanted to thank you for making the purchase of the 2112 Mazda 3 new car so effortless and easy.  It was fun buying the car using AAA Car Buying Service for the second time.

I used Consumer Reports to find three Cars which I felt would fit my needs, then went to each dealer, drove each car, and had each dealer give me a price quote.  I narrowed down the choice to the Mazda 3 mainly because of the 40 mph, blue touch phone, and similar features to my old

Pontiac Vibe, 30 mph.

Here is how you helped me:

Mazda Car Dealer (Not the one you used) did the old 4 square routine, and how much I wanted to pay per month, and tried to hard sell me the car I test drove, when I really wanted another color and moon roof.

You were able to find the exact car I wanted, plus I feel I saved versus dealer deal, $1000 down,

$1200 for moon roof with Bose speakers, additional $1000 trade in, and over $85.00 per month in financing charges, for a total savings of I guesstimate at $3200.00.

Most importantly I did not have to hassle back and forth with the dealer to negotiate deal.  It was easy.

The Cardinaelway Mazda Person you dealt with called me to follow up on and car questions, and the dealer also, added Nitrogen to tires, seal coating, floor mats, and a full gas tank. Impressive.

All of this would not have happened without your expertise, and knowledge of how to get the best deal for an AAA member.  Thank You.

Sincerely Yours,

David C. K.

Joe,

My wife and I wanted to express (in detail) how fantastic the car buying
experience we recently had with Gerry Wilson. Gerry assisted us with the
purchase of a 2011 Hyundai Hybrid Sonata from Larry Miller Hyundai. It's
not an exaggeration to say that Gerry embodies the best ideals of what AAA
strives to provide in terms of service satisfaction and courteous,
knowledgeable and personable professionalism.

Gerry assisted us with a prior purchase, a 2005 Hyundai Santa Fe and during
that time he set the bar very high in terms of our expectations. He
delivered in a big way and these several years later has done it yet again
in FANTASTIC fashion!  We find Gerry to be that rare individual who not
only really cares about what he does but also consistently strives to be
exemplary in every aspect of the process.

Buying a car is still a significant investment, not only in dollars but in
terms of the sacrifice of time and personal involvement of the buyer and
heavily dependent on the intention and manner of the seller. Gerry is a
great force for good who bridges the gap between the potentially
inconvenient hassle of car shopping and the joy of introducing a new
vehicle into a family.  In short, Gerry told us not only everything we
wanted to know - but he was an absolute friend and confidant throughout the
process. Extremely accommodating, courteous, authoritative, flexible,
patient and warm. Gerry made this a 360º superior car buying experience
through AAA.  We could go on and on, but to sum up, Gerry is a total pro, a
dream to work with and he has earned our trust and affection yet again!

We actually look forward to our next car buying experience thanks to Gerry
and really can't recommend him highly enough.  He really is someone
remarkable and of great distinction in what he does and how he does it.
THANK YOU THANK YOU THANK YOU Gerry!  We love our new Sonata Hybrid!

Sincerely & Gratefully,

Christopher and Bridget A.

Hi Joe,

Just a quick note on behalf of my husband and I about our car buying experience with Paul Leeman.  We were return customers from some years ago and thought there could not be a better way of purchasing a car than through AAA.  When we met with Paul we presented him with the difficult situation of trading in two cars for a new Toyota.  Additionally, as the care taker of my aging mother, logistics and meeting times were tricky to schedule.  He was flexible with his time, and found ways to accommodate our situation.

Great customer service can be hard to find, we sincerely appreciate his!  We will see you for again for our next car and urge our friends to do the same.

Thanks,

Phyllis and Joe C.

Good morning!

I recently purchased a new vehicle (2012 Toyota Corolla LE) with the help of Gerry Wilson from the Peoria AAA office, I have been putting this off until my old vehicle finally died because I dread dealing with the sales people at the dealership. Gerry was very patient and accommodating while I try to figure out which vehicle would fit my needs/budget. This was my 5th vehicle I have purchased (3 new - 2 used) since I received my driver license at nineteen, and it was the most pleasurable and stress free experience I've had buying a car!

WILL HIGHLY RECOMMEND THE CAR BUYING SERVICE TO FAMILY AND FRIENDS!


Very Happy New Car Owner!


Alfred M T.  

To Mr. Joe Shultz,

With the assistance of Gerry Wilson we purchased a new car this morning. As with all our

dealings with AAA we were very pleased. Mr. Wilson was friendly, knowledgeable and patient.

He made buying a new car easy and relaxing. We will definitely refer people to Gerry and AAA.

 Dea & Jim L.

Dear Joe,

A short, but very grateful, happy thank you to Paul Leeman who helped me purchase a new 2011 Hyundai Santa Fe several weeks ago. This is the 3rd
car that Paul has helped our family with over the years. He was very
patient with me, through several last minute changes regarding trade-ins, since I just recently lost my husband, and my brain wasn't thinking too clearly! Paul even let two of my girlfriends 'ride along' as we test drove 4 cars in the days prior to my purchase. No doubt they will consider AAA for their car buying sometime.

I've already given out some of Paul's business cards, and will continue to use AAA for future car purchases and travel arrangements in the future.

Just wanted you to know I'm a satisfied AAA car buyer!! Paul is a wonderful person to work with and very knowledgeable too.

Happy Labor Day Weekend. :)

Marjorie S.

Brian

We just returned from a 5300 mile/2 month road trip and really enjoyed the Sonata.  Again, thank you for getting the car for us.  I also want to thank you for the cannister of cookies that awaited us upon our return.

Harlan W. 

Paul,

Stella and I would like to thank you again for helping us buy our Lexus 350. I have purchased many cars over the years and found this to be the most pleasant, hassle free car buying experience I've ever had.

We appreciate your patience and persistence in finding exactly the car that Stella wanted especially at the end of the 2011 model year. I'm sure I couldn't have negotiated a better price on my own and might not have found the exact car on my own.

We were very impressed with your professionalism, knowledge and impeccable follow-up.

It was a pleasure working with you and I will be sure to recommend the AAA car buying service to my friends. I would not hesitate to use your service to buy my cars in the future.

Stella loves the car, is enjoying driving it and is learning how to use all of the gadgets that you showed us when we picked it up.

Thanks again for all of your help.

Sincerely,

Gil E.

Mr. Shultz,

I am writing to you in regards to my recent purchase of the 2010 Accent. I cannot say enough about the door to door service that I received. I experienced a very rough weekend and thought that it was going to be very hard to work with the dealerships looking for a car.

My experience was not at all what I expected. I had no car to get to work or to even go look for a car, Mr Gerry Wilson, drove me to look at the vehicle in Tempe and then when it was time to pick up the car, picked me up from my home address and drove me to your location to pick up the 2010 Accent. His experience and knowledge, was reassuring in making sure that all the details were covered.

Thank you for your assistance I will gladly refer friends , family and coworkers to your service.

Sincerely,

Arleen Fraijo

Hey Ed,

Just a short note to say thanks again for all of your assistance.  If you’d like for me to provide you with a testimonial just let me know.  I’d be happy to provide one.  You truly took the stress out of our auto buying experience.

Take care,

Barry

Dear Koroun,

Thanks for making the purchase of a car painless! We appreciate how fast you are at processing paperwork, getting loan approval, assessing our old car, etc. You actually made the experience fun! We will continue to refer you to friends.

Sincerely,

Don & Jill

Paul,

I am so enjoying my new CRV, and thanks to you the buying experience was totally painless! I will certainly refer you to my friends.

Enclosed is the name of the person that referred me to your service.

Thanks Again,

Nancy Z.

We are the proud owners of a 2007 Avalon Limited that we purchased from AAA’s Car Buying Service nearly two weeks ago.  We have purchased many cars through the years,  used and new, and can say with confidence that this car transaction has been the easiest and smoothest we have ever encountered.  Perhaps some of the credit should go to Gerry Wilson, your Consultant.  No hard sell from him, just the facts.  You might say we are still in a state of euphoria as we take a drive and discover new gadgets each day.

Our thanks to Gerry, once again, for displaying much patience throughout our three day deliberations during the hottest days of June 2011.

James (Jack) & Marilynn T. 

Mike,

Hello, I hope you and your family had a wonderful 4th of July weekend, the temperature
certainly felt like the 4th of July.

I haven't talked to you in a while, hope all is going well and that the gas prices stabilize soon.
I just wanted to drop you a note about the outstanding experience we recently had with Paul
Leeman in the Paradise Valley office. Jean, my wife, was past ready to trade cars which is an
exercise I hate and always feel that I had lost when it was over. We were in the Paradise Valley
office for some maps and to get some information about river cruises when we noticed, really for
the first time, the car buying office. We of course knew the car buying program was available
but had really never given it much thought, but we took a card anyway as Paul was out of the
office.

A couple of days later we called Paul to set up an appointment to discuss Jean's needs and desires
for a new vehicle. Paul gathered a lot of information over the phone which essentially indicated
that Jean was ready for a crossover vehicle. Well, the fun really began when we met Paul in his
office, the presentation was both informative as well as amazing. A few key points: Paul had 5 vehicles to review that basically met Jean's criterion. Paul presented each vehicle without bias, truly "listening"t o the customer's wishes as there was no brand afliliation as far as Paul was concerned
We learned that AAA has a shop in town to inspect and review used cars
We learned that AAA has an inventory of used cars on hand that could be shopped if something
were needed immediately. We learned that AAA has approximately 18 partners who will purchase the used car based on
Paul's evaluation, sight unseen
We leamed that a Cadillac SRX with all the proper accessories at the right price with a
reasonable trade-in value paid for the current car could be obtained in 1 Day!
We learned this could all be done at one place, with no pressure, factual answers to all of our
questions by someone who enjoys what he does and is able to put himself into the clients shoes
to understand their needs and fears.

One final key point, Paul understood that the car was to be Jean's and not mine, so his focus was
on Jean as it was her car not on me as the "Man of the household.

The experience was excellent, the service beyond imagination and I just felt it was important to
send you a note to tell you how well your team is performing in the field. I can't imagine buying
a new car any other way in the future, the process is simply amazing and so very client oriented.
The vehicle is beautiful, Jean loves it and I may even get to drive it soon.
I hope you have lots of fun things planned for the balance of the summer, talk to you later,

Al B.

Joe,

We recently purchased a car through the AAA Peoria office.  It was our fortune to work with Gerry Wilson who patiently worked us through the process.  We started out wanting a 1-2 year old low mileage used car but ended up with a 2011 Toyota Camry based on the objective information provided by Gerry and looking at models of supposed interest.  Gerry was very professional and informed and gave us confidence that he was looking out for our best interest.   From the speaker phone conversations he had in our presence it was obvious he enjoyed a good relationship with dealers.

It turned out to be a pleasant and rewarding  experience and we would not hesitate to recommend AAA and Gerry to friends who might be interested in buying a car.

Zane and Martha P.

Hello sir,

I requested your e-mail address so that I may tell you how happy I am with my experience purchasing a Toyota truck through your service and how super helpful Ron has been. I am continually amazed by AAA and its employees.

Thank you,

Garret E. (Flagstaff )

Hello,

My name is Ed Starkovich.  My wife and I just completed the purchase of a Sonata with Oscar.  I want to say it was a very pleasant experience.  Oscar handled himself in a very courteous and professional manner throughout the whole process.  He is to be commended and deserves kudos for a job "well done". 

Ed S.

Dear Mr. Wilkinson,

I just wanted to send you a quick email to thank you for helping me find and purchase my Mustang! I know that we were rushed since my parents were leaving and therefore we probably made you work harder, so I just want to let you know how much I really appreciate all of your help! Thank you also for putting my parents at ease, I know that they were really worried about getting everything done and about me, but they feel very comfortable and relieved - all thanks to you! I'm so happy, I didn't want them to leave and continue worrying! Also, please tell your wife it was wonderful to meet her (and please thank her for the awesome advice on where to shop around here!!)

I'm sure I will talk to you soon!

Sincerely,

Marie R.

Hi Bill,

Thanks again for making our car buying experience quick and painless. We really enjoyed meeting you and Mitch. We will certainly be talking you guys up to anyone that will listen!

Richard S.

Hi Oscar,

Yes we received all the stuff. Pat is really enjoying the car. Thanks for all your help on this. We will go through you guys next time.

Dave

Koroun,

Thank you so much for the cookies -- they were certainly a surprise.  (I had no idea you baked in your spare time! :-)

I sincerely appreciate your assistance in finding a car.  You were SO much better to work with than a pushy car salesman!!

Thank you and God bless,

Mary Ann P.

Bill,

Love the new car and the cookies too.  Thank you for your help.  You made it easy.  The cookies are delicious.  Thank you for sending them.

Lenore B.

Mr. Shultz:

My name is Loretta M. and I just purchased a 2010 Hyundai Elantra from AAA.
I worked with Gerry Wilson at the Peoria Office on Thunderbird and I just wanted to let you know that I was very pleased with the AAA car buying process.
Everything went very smoothly and I believe he had alot to do with how smooth things went.   I would highly recommend anyone looking to purchase a car that they get in touch with him.  He was great to work with and explained everything to me and answered all my questions and if he didn't know the answer right off hand he got back to
me rather quickly. 

Thank you for your time,

Loretta M.

Mike,

Hello, I hope you and your family had a wonderful 4th of July weekend, the temperature certainly felt like the 4th of July.

I haven't talked to you in a while, hope all is going well and that the gas prices stabilize soon.

I just wanted to drop you a note about the outstanding experience we recently had with Paul Leeman in the Paradise Valley office.  Jean, my wife, was past ready to trade cars which is an exercise I hate and always feel that I had lost when it was over.  We were in the Paradise Valley office for some maps and to get some information about river cruises when we noticed, really for the first time, the car buying office.  We of course knew the car buying program was available but had really never given it much thought, but we took a card anyway as Paul was out of the office.

A couple of days later we called Paul to set up an appointment to discuss Jean's needs and desires for a new vehicle.  Paul gathered a lot of information over the phone which essentially indicated that Jean was ready for a crossover vehicle.  Well, the fun really began when we met Paul in his office, the presentation was both informative as well as amazing.  A few key points:

Paul had 5 vehicles to review that basically met Jean's criterion

Paul presented each vehicle without bias, truly "listening" to the customer's wishes as there was no brand affiliation as far as Paul was concerned

We learned that AAA has a shop in town to inspect and review used cars

We learned that AAA has an inventory of used cars on hand that could be shopped if something were needed immediately

We learned that AAA has approximately 18 partners who will purchase the used car based on Paul's evaluation, sight unseen

We learned that a Cadillac SRX with all the proper accessories, at the right price with a reasonable trade-in value paid for the current car could be obtained in 1 Day!

We learned this could all be done at one place, with no pressure, factual answers to all of our questions by someone who enjoys what he does and is able to put himself into the clients shoes to understand their needs and fears.

One final key point, Paul understood that the car was to be Jean's and not mine, so his focus was on Jean as it was her car not on me as the "Man" of the household.

The experience was excellent, the service beyond imagination and I just felt it was important to send you a note to tell you how well your team is performing in the field.  I can't imagine buying a new car any other way in the future, the process is simply amazing and so very client oriented.

The vehicle is beautiful, Jean loves it and I may even get to drive it soon.

I hope you have lots of fun things planned for the balance of the summer, talk to you later,

Al B.

Joe,

My wife, Pam, and I purchased a new 2012 Genesis through AAA Car Buying. We are thrilled with the process. This is the only way to buy or lease a car. There's no hassle, no sales pressure. Gerry Wilson expedited our purchase. He is professional, courteous, and went the extra mile to get us the car we wanted. We've already recommended Jerry to a relative who is beginning her search for a new car. Keep up the good work and support Jerry every way you can.

A Happy Customer,

Charlie R.  

Wade,

I gotta tell you!!  And thank you again for getting me the vehicle of my dreams.  We just took a trip to Window Rock, AZ on the Navajo nation and took some supplies with us.  I was worried about having a bigger vehicle with a smaller engine. Well, we went up Ox-Bow (Rye to Payson) at 65-70 mph. Topped the rim at 65 and came home by way of the Salt River Canyon and again the truck didn't slow down a bit, except for the detours on 260. What a truck and we averaged 26 mpg on the whole trip.  Great Truck. 

Thanks again.  You done good.

Arnie C.

Wade,

One more quick thank you for all of your help!  We love our new vehicle.  See you in a few years when we are ready to trade in the Odyssey. =)

Dear Ed,

We've just returned from our firwst vacation trip in our new Honda Pilot that you found for us.  It got better gas mileage than promised, was very comfortable and handled the hills and curves of Northern California roads beautifully.

Our car buying experience with you was our easiest and best ever, and we'll recommend it to others highly.

Thank You,

Chuck and Karen J.

Ron,

Thanks once again for a wonderful car buying experience. No stress, no worries, no frustration.

I love driving my new Subaru Impreza!

Gratefully,

Anne M.

Ron,

This brings a special thank you for the thoughtfulness that you've shown.

Your help was greatly appreciated in finding the exact car I wanted and doing all of the paperwork, etc.

P.S. Jim says thanks for the cookies. Just a friendly reminder (since my name was not on the box), the car is for me.

Pam C.

Paul,

I just got home from Indiana where Al still is - working on Mom's estate.   What a lovely surprise to find the cookies in the mail.   With any luck at all, there will be some left when Al gets home.

I just got a survey call on your service today - one of those judge you from 1-10. I just told her 24!

Thanks for everything

Jean and Al

Dear Joe,

I just purchased a new car through Paul Leeman. The process was pain and stress free which is a great relief for a single woman such as myself. He was courteous and helpful throughout the whole process while respectful of my needs and wishes. He has even helped me regarding my unfortunate accident just a few days after purchasing and has followed up by phone to see how things were going. I will definitely recommend Paul and the AAA Car Buying Service to my friends.

Susan S.

Good Afternoon, Joe:

I wanted to let you know that I had an excellent car buying experience on my recent vehicle purchase from Paul Leeman.  It was a pleasure working with him, he was very responsive, and I would definitely go through this process again for future needs and will also refer many others as well.  In the past I had always dreaded the process for purchasing a new vehicle, not anymore with AAA’s car buying service. 

Thanks again for everything.

Patty M.

Joe,

I wish to thank you and your team of Gerry Wilson and Jolene for making my car-buying experience as painless as possible. There was a bump or two when I thought I had a car, but it was promised to someone else. Gerry, however, got right back in there and found me another car. My experience with Gerry was nothing but positive and he is definitely an asset to AAA.

I didn't meet Jolene, but according to Gerry she got me a smoking deal on my financing. Please thank her for me. I was concerned about the payment end of it, but am very pleased with the payment I will have.

Again, thanks for one of the best and easiest car-buying experiences I've ever had!

Sheila R.

Brian,

I just wanted to take a minute to tell you that buying my 2012 Honda Civic LX (in BEAUTIFUL silver alabaster) was the BEST car buying experience EVER!!!!  You were more than informed about the product I was purchasing which I was grateful for.  I'm a total Honda snob and I was nervous shopping at a non-Honda dealer.  You also made sure to pay close attention to when and how I wanted to be communicated with.  Any time we communicated, you never wasted my time which is priority one to me.  I have been telling everyone that will listen or read (you know I love to text, tweet, etc.) about AAA Auto Sales and YOU!  I completed the AAA survey today and I hope that you get some type of kudos for it.   I've pasted my survey responses below so you know how awesome you were.

Thanks again,

Kimmey O.

Dear Paul,

We can’t tell you how much we appreciate the phenomenal service you provided to us in finding our new vehicle.   It was the easiest process we’ve ever been through to obtain a new vehicle.

I can’t believe that we first heard about you; then met you last week and today we’re driving our beautiful new SRX.

In addition to showing us all the options available to help us narrow the selection process down to what we wanted and finding it with about 30 hours, upon delivery you also showed us how all the ‘bells and whistles” work.

We’ll be sharing our experience with you not only with our real estate friends but our personal circle and in our e-newsletter.

The next time one of us needs a vehicle, we’ll come directly to you.

Thanks for everything!

Al and Jean B.

Ron,

We want to thank you so much for working so hard to get us a new truck. It wasn't one of your easiest sales.

We've already told a number of folks how great you are to work with and will keep singing your praises!

Patricia & Steve

Dear Ed,

Thanks for all your great service and help to Doug and I. We really appreciate your extending yourself for us in the purchase of our new Honda Accord!

Best Wishes,

Sue B.

Paul,

Thank you so much for your help and expertise in buying my Juke. I love my car and wouldn't have it without your help.

The lottery ticket and cookies were so thoughtful too.

Thanks again,

Gene

 Dear Mr. Shultz,

My wife and I recently bought a car through the AAA car buying program and cannot say enough about what a pleasant experience it was.  The difference between the AAA program and having to shop at individual dealerships is tremendous.  I would especially like to commend to you the service we received from Mr. Wade Wilkinson.  The first car he showed us is the one we wound up buying, however, there were a couple of obstacles to overcome. It was our intent to pay cash for the car out of an investment account of my wife's.  Because we could not get the cash for about a week, Mr. Wilkinson had to figure out how we could keep the car until the check arrived.

Just in time we found out that my wife had received some bad advice from the account manager about the tax liability on this withdrawal.  We then had to call Mr. Wilkinson and tell him we would have to finance the vehicle instead of paying cash for it.  Despite these speed bumps Mr. Wilkinson remained very positive in his dealings with us and helped us avoid getting stressed by the obstacles with a wonderful sense of humor.  I assure you that in the future, whenever I know someone is looking for a new or used car I will mention AAA's car buying program and if they live in this area I most assuredly will recommend the use of Mr. Wilkinson's services.

 Thanks Wade and I hope I live long enough (I am currently 66) to use your services again. 

With deep gratitude,

 Jim P.

Dear Mr. Shultz:

We just wanted to drop a note of appreciation in regards to our recent purchase of a new automobile through AAA.  We used the AAA car buying service located on Ray Road in Chandler.  Mr. Wade Wilkinson was the consultant that helped us in all dimensions of car buying.  He was extremely helpful in assisting us in choosing a car,  explaining the mechanical and technological aspects,  and provided us with three different brands to test drive and evaluate side-by-side.  That comparison was invaluable in our determining which car would work best for us.  Mr. Wilkinson was pleasant, courteous, prompt, and just a pleasure to do business with.  You should be commended for hiring such competent individuals to staff your car buying service.

Sincerely,

Dr. and Mrs. Paul L.

Dear Joe,

You were my knight in shining armor on Monday when my very first claim with my new AAA extended warranty was denied.  I had carefully planned that my original warranty and the waiting period on the new one would overlap by over the 1000 mile requirement.  In my panic, I studied the contract until the mileage quoted on the contract didn't match the mileage I had given the sales person. I assured you that I had a recent repair order which indicated the mileage when I bought the warranty.  You indicated it was a fate of a "keystroke" that was the confusion.

Thank you for righting the problem so quickly with the dealership who was waiting to fix my car.  Thank you too for the follow up call the next morning to see if everything had gone okay.  Thank you too for your voice of calm assurance...it made me feel safe in your care.

It is scary to buy a car warranty and wonder how you might have to fight all kinds of "small print" situations, but all in all, the first experience turned out to be a successful one.  I commend you on your mature and professional behavior on that Monday. 

I will be happy to extol your virtues and recommend AAA to my friends.

Sincerely, with gratitude,


Sandy O. 

Sir, 

Just a short note to tell you what a great job Gilbert Moreno did for us last week.We were looking to lease a 2011 Honda CRV with some very specific features. First off, Gilbert agreed to meet us an hour early at his office. We had a limited amount of cash and my '98 Ford pickup. Gilbert was able to get the car and better than expected trade-in value for the truck, allowing us to get the lowest price on the car. There were some paperwork issues not attributed to Gilbert, so he had to spend extra time getting the mistakes rectified. Despite all of that, he remained professional and cheerful. You have a great employee in Gibert Moreno. 

Craig and Diane S.  

Just sending you a note to tell you how pleased I was with my car buying experience through AAA.  I recently purchased a new Volkswagen Jetta and I couldn't be happier.  As a widow I was not looking forward to dealing with car salesmen on my own.  Even the thought of it was quite daunting to me.

But AAA saved the day!  More specifically, Gerry Wilson was extremely helpful and understanding.  He was professional, kind and prompt.  He was able to broker a good deal on my trade-in and an extended warranty.   And I saved money on my insurance for both my new car and my home by insuring them with AAA.

I highly recommend the service.

Sincerely,

Terry Z.

Dear Ron,

Thank you son much for everything you did to make my car buying experience go so smoothly. I was not looking forward to the process but you made it very easy for me. I really appriciate all your efforts and will certainly recommend the AAA Car Buying Service to all my friends.

And I love my Rav 4! My dog and I traveled safely and comfortably to Southern California and while we were there we used the Rav 4 to help my sister haul two turtle tanks to her classroom. Here at home we're already racking up the miles with our almost daily trips into Prescott.

Thanks again for your help.

Sincerely,

Phyllis S.

Dear Paul,

Just want you to know that we appriciate all that you did to help us purchase our new car.  It was a pleasure working with you.  If we ever need to buy another vehicle we certainly  will take the same route.

Thanks you again for your help,

Richard & Joan B.

Brian,

Thank you for all you did in getting us our new Odyssey! We love it! You are the best!

Ron,

Just wanted to thank you for all of your help and your prompt attention to our requests and questions. Thanks also for the ride to your facility in Tempe. I enjoyed visiting with you.

Best Regards,

Greg C.

Ron,

Thanks so much for all your help in making this a hasslw free experience. We didn't know buying a car could be this much fun!

Happy Birthday,

Mary & Ann

Hi Bill,

Just wanted to let you know I'm enjoying the Toyota Camry you helped me buy last week. It's a beauty, and I'm very happy with it. Thanks so much. AAA's Car Buying Service is terrific.

Sincerely,

Cheryl Del M.

Hi, Bill,

Carrie & I are enjoying the Honda fit very much, and I've been recommending AAA buying to anybody who's thinking about a new vehicle!

Bruce B.

Joe,

Dianne and I are the proud owners of a new Toyota due to the efforts of your car buying expert Gerry Wilson. He found the vehicle we wanted, allowed us to test drive it and allowed two days for us to talk it over and decide if it was what we wanted. We are extremely pleased with the process, no high pressure salesman, no obnoxious sales managers and no hurried 'time' constraints to  close the deal. One dealer called and told me I had ONLY ONE HOUR to close the deal or they would not honor it) I took a wire brush to that obnoxious idiot and told him that it was MY money I was spending and I would not be stampeded into a DEAL simply because I only had one hour to decide.
Please pass on our sincere thanks to Gerry for the professional way he handled this sale, we have spoke to several folks about your service and maybe you will have a few new customers.

Lynn & Dianne S.

Erik,

The car buying associate at the Northsight office in Scottsdale, AZ was awesome!  I never thought buying a car could be so enjoyable and painless.  He goes above and beyond when delivering excellent customer service.  I have recommended him to all of my friends.  

Thanks AAA!

 Kim Norris

“No improvement necessary. We purchased a new car through Gilbert Moreno and the AAA Car Buying service. Never again will we purchase a car through a dealer. Gilbert made the experience quick, easy and efficient. AAA Car Buying is without a doubt the way to go!

Thank you, AAA and Gilbert.”

Hi Koroun!

We wanted to thank you for all of your help and attention to replace our 11 year old Subaru with a new one.

You made our experience easy and enjoyable. You and AAA are the best.

Robert $ Davina F.

To Whom It May Concern:

We are pleased to inform you that we are very happy with the service given us by your car buying consultant, Koroun Butler. He is extremely knowledgeable, courteous, friendly and has a great sense of humor, as well. We feel that he has gone out of his way to give us his best service.

Your are truly fortunate to have such an outstanding employee as part of your AAA organization.

We will definitely recommend AAA and Koroun Butler to our relatives and friends when purchasing a vehicle.

We are certainly forward to becoming acquainted with more of your serviceas in the near future.

Sincerely,

Edward & Joyce W.

Kouron, 

Wow...."your wall of fame" is so impressive, and after working with you recently to sell our Mercury Sable, I can see why you received so many thank you's and acknowledgements. Your customer service is exceptional and greatly appreciated. You are extremely knowledgeable about your business as well as extremely pleasant and professional. I will highly recommend you to anyone in the need of buying or selling a car.

Thanks you again for all of your assistance!

Carrie B.

Mr. Leeman,

We can say we really enjoy buying our new car! Thanks to you for your gracious and efficient service.

All the best,

Don and Marian B.

Dear Paul,

Thank you for helping me buy a new car. It was a very pleasant experience, so different from negotiating with dealerships.

Also I appreciate my presents, the lottery ticket (yielded $1.00) and the delicious chocolate chip cookies, with recipe!

Bill,

Just a note to let you know how much we appreciated our car purchase through you. Your help, knowledge and follow-up has been terrific. This is the only way to buy a car. We will recommend you highly.

Randy & Dick

Dear Mr. Shultz,

It is not often that service received from an institution merits special attention and praise., but the assistance and service i received from Gerry Wilson at your 74th Avenue and Thunderbird office deserves special mention. Mr. Wilson worked diligently in completing all steps necessary for buying our 2008 Corvette. At all times, he was prompt and very courteous. His service to us was exemplary and you should be proud to have such a productive and competent person in your employ. Gerry Wilson truly does your AAA organization credit. We will whole-heartedly stay with AAA and recommend his services to our friends.

Very truly yours,

Len G.

Brian,

Thanks for all you did to help us purchase the Civic.   It was a painless, smooth process.

Rick W.

Bill,

Thanks for a really great car buying experience! The car is working perfectly and we like it more each day. And I would like to add that we got a surprise in the mail..and ate it all! I even had to give the recipe to my mother-in-law, she liked them so well. It's been a pleasure doing business with you and when we are ready for a different car or truck, we'll be looking you up.

Tom R.

Hi Bill,

Thanks for your help with the truck.  I think it will work out well for us.

I’ll be in touch when I’m ready to start looking again for a personal vehicle.

Thanks again.

Mark M.

Phoenix Tent and Awning Company

Hi Joe,

I just wanted to send a note to you regarding how pleased I was

with your service, and in particular Gerry Wilson, having recently

purchased a new car through the AAA Car Buying dept. using

Gerry's services.

Gerry was a pleasure to work with, he treated the purchase as if

he were buying the car himself and I always felt that he was doing

what was best for me, the buyer. I came to him on Friday morning

and by Monday @ 4 pm., I had the car in my hands with the deal &

financing that I wanted.

I have been a AAA member for over 25 years, and Gerry's brand

of doing business is a feather in AAA's collective cap.  He is a no

nonsense professional and you are truly fortunate to have him in

your employ, providing your members with service that is second

to none.

Thanks for making what could have been a somewhat stressful

experience thoroughly enjoyable ! Gerry, you rock !

Sincerely,

Layne H.

Hello Joe,

I recently bought a Sonata and Gerry Wilson handled it for me. What a pleasant experience - the only time I've actually enjoyed buying a new car. Gerry was efficient and enjoyable to work with.

I'm telling everyone I know that the only way to buy a car is through AAA. It sure saves money too.

Shirley R.

Dear Mr. Shultz,

I have had the pleasure of working with Paul Leeman, with AAA Car Buying twice, the first time in July 2007 and most recently Dec 2010.  Paul made the entire process of purchasing each vehicle pleasant!  Who says that about buying a car?  Paul met me on my schedule; had the cars ready to test drive when I arrived; had the paperwork in order, ready to sign; answered every question I had; explained the extended warranty clearly-

He is purely a professional. 

AAA has an outstanding employee and I know I will be looking to Paul when I am in the market for another car.

Sincerely,

Ann R.

Mr. Shultz, 

                                                                                                                                                 
Last Friday I bought my new 2011 Toyota 4Runner from Gilbert Moreno, AAA Car Buying Consultant, with a trade-in of my old 2003 Toyota 4Runner. Gilbert was very helpful, courteous, and knowledgeable about all cars in general and my car in particular. I told him Wednesday afternoon what model I desired and by Friday morning the car was delivered. I feel that I got a very good trade-in value on my old car and a great price on the new car. I am totally satisfied with the service I received and have already recommended Gilbert to a few of my neighbors and friends who are also interested in purchasing a new or used car. Today I brought my car to Gilbert to ask a few detailed questions about it's operation and he answered all my questions to my satisfaction. In short, I commend Gilbert for everything he did to expedite delivery, give me super value for my money, and went beyond my expectations for overall service.

Dale W.
Lieutenant Colonel
US Army, Retired

Mr. Schultz,

Hello: I just bought a used Nissan Rogue with the help of Gerry Wilson. He did a fabulous job of letting me choose the vehicle that best fit my needs and completing all the paperwork in a timely manner. He was helpful, knowledgeable and friendly. I hate buying cars, but Gerry made this typically miserable experience much easier. Please know I would use AAA car buying service again, especially if Gerry Wilson is involved.

Ellen R.

Gilbert,

A nice box of cookies arrived yesterday afternoon as a thank you from
you for my buying a car through your
auspices at AAA. Thank you for this thoughtful gesture, and you can be
sure that I have told friends how
easy and painless it was!

Again, my appreciation.

Pauline C.

Michael,

I meant to thank you again for your help in a situation that I think was too much for me to handle. I feel sicerely that you arte a real good man, on the job or off! I wish you the utmost sucess.

Best Wishes,

Ken G.

Dear Bill,

Thanks again for your terrific service in helping me with my son Alex's Corolla my 2011 Odyssey.

Have a great new year and remember "Loving what you do for a living is half the battle!"

Rick G.

P.S. Thanks for the cookies!

Dear Paul,

thank you very much for all that you have done during the car buying process and also for your patience.

The vehicle rides almost like a Cadillac and during my trip to St. George Utah, the gas mileage was or has got to 22 miles per gallon. On the way back, I got gas just before going through the Lake Mead area and didn't get gas until I reach Wickenburg. Please keep in mind that I usually fill up at 1/2 tank while traveling. It was at 1/2 tank reaching Wickenburg. At the time of this writing I still have above 1/2 tank and I have been back since Friday. The vehicle feels a little bigger than the old 20078, however it drives like a charm.

Thank you for the cookies as well. Michael said that when he is rweady he will be in touch to see you..

Again thank you for everything.

Sincerely,

Maxine H.

Dear Mr. Schultz,

In late November we visited Gerry Wilson at AAA Car Buying and proceeded to purchase a 2011 Buick LaCrosse. Gerry was very patient and searched the state for the specifics I requested on the new car. he found the car and arranged to have the cloth top and pillar chrome pieces applied.  After the purchase he assisted me in understanding some of the car's features.

My husband purchased a 2008 Chevy Tahoe from Gerry and we were impressed with his service so we returned for my new car.

Buying a new car is a special occasion and Gerry made it a pleasant experience. We have have continued to recommend him to friends. it was so niceno to have to deal with multiple sales personnel at a dealership.

I apologize for being so tardy with this letter, but the holidays were a busy time for us.

Thank you again for providing this service through the AAA and for your employee Gerry Wilson.

Sincerely,

Bonnie S.

Herb R.

Paul,

Just wanted to take a moment to thank you for your help with my first car purchase.  The Xterra has finally arrived in Minneapolis and I have enjoyed driving it in the snow this past week.  I was an active participant in my parent's previous two car purchases (at the dealers) and the service you provided was phenomonal, I don't think you could have made it any easier.  Thank you for all your help and I will be happy to pass along your name to others in AZ that I hear of in the market for a vehicle.

Regards,

Brent

PS - Greg G. truly went above and beyond, first delivering the car himself from Yuma, then creating a zero pressure test drive environment, and finally, coordinating with Cargill's auto shipper to ensure documents were filled out and the delivery went smoothly.  Really a great guy.

Dear Mr. Shultz,

I and my wife bought a car through your 'buying car' service in Paradise Valley office. We were lucky to have Paul Leeman as our 'car buying' specialist. It was a great experience working with him. He proved to be very helpful and knowledgeable and led us smoothly through the 'car buying' process. 

It has been three weeks now and we are extremely happy with the car. I would recommend Paul to anybody who would consider buying a car.

Thank you for having such great people in your team.

Regards,

Jiri & Lucy B

Paul,

Just a quick note to say I bought a car yesterday using Paul.  He did an outstanding job.  This was the second car I purchased using his services.  If I ever need to buy another vehicle, I'd come back to him again.  He is excellent.

Milton S.

Dear Brian,

I just wanted to say thank you again for helping us find the right car for my mom. We got to Gridley on Sunday (The Tucson handles REALLY well in the snow!) and I thought she would be mad but she was just stunned and she LOVES the car!(although she kept trying to get us to tell her how much it costs!) It is so much easier for her to get into and the cool news is that she gave her old car to my nephew and his wife so it worked out well for everyone!!! Thank you for helping us make my Mom's day!! She was pleased and shocked and stunned and she really likes the car! Thank you again Brian we will absolutely AAA again when we shop for a new car for us! You totally Rock the Casbah!!!

Kris G.

Dear Mr. Shultz,

I wanted to write you and let you know about the outstanding experience I had working with Carl Rispoli last week while purchasing my new car, a 2011 Subaru Forester.  I had paid for my first vehicle with cash almost 12 years ago and have never financed a vehicle before this past week.  I am recently a graduate student and post-doctoral researcher, which means I didn't spend the last 15 years generating a large income or very good credit.  When it became clear to me that my vehicle had to be put out to pasture I was frankly very scared as I had no means to immediately procure a new car.  Fortunately, I had a AAA membership and opted to try the car buying service with no expectations of what was to come.  Carl telephoned me after I put in my web request and began the process of looking for a new vehicle.  I had no idea I would be able to get a brand new car!!!  Carl was so personable and understanding of my financial circumstances.  He went out and got EXACTLY WHAT I WANTED and managed the financial agreement so I could pay what I could afford!  I was astounded and so very pleased!

I thought I was going to have to spend the next two years driving a beige, dented 1993 Honda Civic with a bad muffler purchased off of Craigslist, when in fact I got a new car! 

Once I arrived at AAA in Tempe last Thursday he made the signing of the paperwork very easy to understand and completely efficient.  Carl is such a friendly person and so quick to help. I have been praising him to all of my friends and telling them to go see Carl when they need to purchase a new vehicle.  I really enjoyed working with Carl and plan to take care of my Forester so I can come back to Carl in 3 or 4 years to trade it in for an upgrade!

I am sure you appreciate the asset your office has in Carl Rispoli, but I just wanted to let you know about my great experience!

Thank you for your time!

Sincerely,

Beth T.

Hello again Bill,

Just a note of thanks for tin of cookies.  What a nice surprise, and I’m a bit of a cookie monster anyway.  I am enjoying them immensely!

I appreciate your thoughtfulness.

I hope you enjoy your Thanksgiving

Vicki

Joe Schultz,

Yesterday (Nov 23 2010) my wife and I took delivery of a new BMW 335i from Paul Leeman at your Paradise Valley office.  After searching for and then discovering that the car we wanted was unavailable, he had BMW order one to our exact specifications. He then tracked its through production and shipment while keeping us informed of its progress.  He was efficient, informative, courteous and extremely helpful. 

In other words, he made, what to us is an unpleasant experience into a very pleasurable one.  I will certainly recommend Paul and the AAA car buying service to anyone in the market for a new automobile.  He is certainly an asset to AAA.

Alan B.

To:  Joe Shultz

Our recent purchase of a new car, and the sale of an old one, prompts this memo.  Having been a AAA member for many years (since the 60s or 70s - with a few years hiatis in the 90s) I became aware, through the AAA magazine, of the "Car Buying" service offered.  

I contacted Gilbert Moreno and our relationship since has been supurb.  Gilbert seemed to really enjoy the service he, through AAA, provides members.  When we became knowledgeable of his life's work with cars and in car sales, our confidence level increased. 

All in all, this AAA service is an excellent one.  Thanks to AAA and your man Gilbert for offering this help.  We have recommended this to others, two of which will have to sign up as new members first.  A win-win situation.

Noble R.

Thank you so much, Paul.  You are a straightforward, miss nothing guy.  I so appreciate that about you.

Thanks again for everything.  And thank you from Mary Jo.  She told me to tell you how much she loves her new Cruze.

We did the right thing coming to see you.

I will pass the word.

And you too -------- A wonderful holidays.  Have a blessed and Holy Christmas.

Bill

Dear Joe,

I just wanted to pass on what a great experience I had with working with Paul on getting my new car. It was a true pleasure working with him !!! He was very organized and kept me up to date on the whole process. Last Friday I picked up my new car, and was amazed that I was in his office for only an hour, what a difference from 5 or more hours the dealer usually keeps you. I have already begun to tell all of my friends about Paul and the AAA car buying experience!

Again, thank you for your time, and I hope you and your family have a wonderful holiday season !!

Thank you,

Andrew P.

I have just finished buying our second vehicle from Brian Wright. The experience has been most pleasant.  The process was completed in a most efficient manner.  Brian was very helpful, courteous and a joy to work with.  He makes what can be a stressful and unpleasant experience a joy.  I would highly recommend him to any of my friends and associates. 

 Thank you,

 Mike M. 

Michael,

Thank you for helping me getting a car during a time of need. I am very happy with the car and I am still getting accustomed to learn all the new parts of this car.

Also thanks for the good cookies. I have to try the recipe. I do tell everyone I know how much you helped me.

Anna G.

Dear Michael,

Thank you so much for finding just the right Altima for us. The AAA Car Buying experience has been a perfect experience.

We appreciate your friendliness and attention to detail. Hearing what we were looking for resulted in the "best buy" for our money. It was a non stress, pleasant experience.

Thanks,

Barbara & Larry L.

Dear Mike,

Your car buying assitance was wonderful. It is a valuable service which takes the labor and hassel out of buying a car.

Thanks you for your patience in waiting around while having the Cobalt checked out at SS tire.

Sincerely,

Pat D.

Dear Koroun,

Thank you so much for the cookies. We have not recieved the survey from Ford. We did recieve the one from AAA and everything was graded excellant as the job you did for us was "tops".

Thank You,

Larry B. & Rita A.

Mr. Shultz,

I would like to extend a huge gratitude to Brian Wright and AAA for responding and acting so quickly with my needs. I am impressed with how excellent the car buying process took since purchasing a vehicle can be a pain and a long process.
The customer service and professionalism I received by Brian Wright was excellent!!  I would definitely recommend him and AAA to all my family and friends!

On Wednesday 10/6/10 the old vehicle had broken down and we needed a car quickly! i phoned Brian Wright at AAA regarding my issue.
He took some information down and went to work on my needs. By Friday 10/8/10 we had our new Saturn Astra!!  I couldn't be more happy and thankful how fast and easy it took for me to purchase a vehicle. We have another older vehicle and plan on purchasing our next car thru Brian Wright when that time comes.

Thank you again for your time and help!

Isaiah & Rosie O.

Letter of Appreciation: 

I wish to cite my great appreciation and to acknowledge the great service I received in purchasing my automobile through your car buying service. Your Representative; Ed Bukowski in the Tucson office was great! I have already recommended your service to friends and business associates.

 Thank You!

 Dan F.

Mr. Shultz,

I recently purchased a car with the assistance from Gerry Wilson and wanted to let you know how pleased I am with the entire process and especially Gerry.

I have relied on AAA for roadside assistance, travel assistance and automotive repair for almost 40 years. I have come to expect skill and courtesy in all these areas and Gerry met and exceeded my expectations.

He has me in a car that is perfect. He assisted me with finance during a difficult time. He has become a friend that I will look to when I need the next car.

You are fortunate to have him on your staff!

Sincerely,

Ted S.

Koroun,

My wife and I would like to thank you for all of your help with the purchase or our new Toyota Tacoma 2bl. cab long bed truck, and your assistance in working the trade in on our Tundra. We are excited about our new vehicle, and you made the process run as smoothly as possible. Again thank you so much.

Sincerely,

Ted K.

Hi Paul,

I wanted to thank you for making my life easier. I really appreciate the time, effort and great customer service experience that you provide me with. I LOVE MY NEW SUV.

AAA has proven to be one of the best car buying experiences that I could have ever imagined. When ever I hear of anyone thinking or looking to purchase a vehicle I will tell them about “Paul and the service that AAA offers its members.”

Thanks again,

Lisa

Hi Joe,

I'm loving life in retirement. I do miss all of you. I sent

my sister and brother in law in Green Valley to buy a new car through Ed.
They can't say enough about how great the process was. I thought I'd pass on

their email to friends and family. This is exactly the experience you want
everyone who buys a new car to have. They love their new car, they love
their car salesman and even Moby the dog is happy.

Thanks,

Shirley S.

Hi Joe,

My husband and I just purchased a new 2011 Mustang from Carl Rispoli at AAA Car Buying. It was a process that had a few mishaps along the way, none of which was Carl's fault. It is because of Carl's great customer service, his attention to detail and his follow up phone calls that I am emailing you today. He displayed throughout the purchase process, from start to finish, an outstanding level of customer service. Carl's knowledge base in answering our questions always proved to be correct and honest. This was most appreciated by both myself and my husband.

Having purchased 12 cars prior to this purchase, we can honestly state that it is without question the most enjoyable car buying experience we have had. We feel very confident in recommending Carl Rispoli to all our friends and neighbors.

Regards,

Mike and Debi K.

Joe Shultz,  

  Last week we met with Gerry Wilson, your sales representative, for the purpose of having AAA Auto Sales Department help us locate and buy a new car without having to deal with multiple car dealers and their salesmen.   It was our first time purchasing a car through AAA and wanted to let you know we were pleased with the whole process and especially the help Gerry provided in defining the car features and color we wanted as well as the effort he made to locate the exact car we wanted.  

Although advertising himself as "GRUMPY", he was not grumpy  with us. In fact, he was a lot of fun to deal with. Overall the experience was very pleasant.

  Pat & Howard M.

Mr. Shultz,

I had the pleasure to go through a car buying experience with your AAA employee Paul Leeman. What a WONDERFUL experience he provided. It was straight forward, easy, stressless and timely. He was very pleasant and helpful with ideas on what to purchase, how the trade-in would work etc. He found us an excellent Nissan Xterra in wonderful condition for the price we wanted. He kept within our budget, did not try to sell us something we did not want and went out of his way to be very helpful.

I have never had a better experience buying a car!!!! The day we went in to purchase the vehicle and give him ours was short and easy. No 3 hour wait for finance and mark ups by sales personal. I would just like to let you know Paul was very professional, friendly and easy to deal with.

Thank you for the most pleasant car buying experience I have ever had!!!

Marge H.

Mr Shultz,

I wanted to let you know how helpful the Car Buying Service has been to me.  Gerry Wilson was the consultant who helped me at the Thunderbird and 75th Ave facility in Peoria, AZ.

He made the job of buying a car so stress free for me.  Within 2 days of going in he had found the car I wanted.  He was available to answer any questions I had and I feel he had my best interests at heart.

Now I have a brand new 2010 Honda CRV and that is just great!

Sincerely,

Dorothy B.

Paul,

Just wanted to say thanks again.  I've had the Nissan Xterra up to White Mountains a few times and absolutely love it.

The cookies you sent a couple months ago were also quite delicious!

Best regards.... I hope all is well with you and yours,

Dave W.

Hello Koroun,

Many thanks for the warm and impeccable service that you gave during both of my recent new vehicles purchases. You made what could have been unpleasant situations with car dealers non-existent. You are the pure professional and I appreciate all you do!

With sincerest gratitude and every referral I can offer,

Lisa H.

Dear Ron,

We want you to know how special we know you are! Thank you for your perfect efforts and ultimate results. In addition to that you are a nice guy!

Appreciatively,

Brad & Marje H.

Hello Gerry,

Thank you so very much for such a great car buying experience! You did an outstanding job from start to finish and it was a pleasure doing business with you. I really appreciate your taking the time to explain everything to us all along the way; especially the extended warranty information.

We will be happy to refer our friends and family to you; just as our neighbor, Carl R.
did for us.

You found a great car for us - we love this new Ford Fusion !

Many Thanks,

Susan F.

Mr. Shultz,

I just completed a sale transaction with Wade Wilkinson.  This experience was extraordinarily pleasant and easy.  Mr. Wilkinson is friendly and exceptionally courteous; he completed the deal exactly as promised.

I am a premier member of AAA, but I must admit that I tried your car buying service with considerable skepticism.  I am really pleased, and I will not hesitate to recommend your services and Wade in particular to friends and acquaintances.

Cordially,

W. B. [Bruce] R.

Dear Mr. Shultz,

Recently I had a great experience purchasing a car through AAA. With Gerry Wilson's help not only did I get a great car, but Gerry reduced the stress by explaining everything.

What a great way to buy a car!

Sincerely,

Maryalise W.

Thank you Ron!

You have helped us buy 5 cars now!

Brian & Jewels

Mr. Shultz,

I wanted to let you know what a pleasant experience I had getting a car
through AAA. Wade Wilkinson, Chandler, Arizona AAA was exceptional in
helping me find just the right vehicle and the right deal that was
right for me. He was very professional yet personable, and very
knowledgeable re: options that were best for me. I so appreciate all
that he did, and I hope this valuable service is continued for the
membership. If and when I do look for another vehicle, Wade will be the
first person I will call. If there are rewards/awards within the
organization, I hope he receives it because he deserves it!

Thank you.

Diane M. H.

Dear Mr. Shultz,

Well, I now have a 2012 Honda CR-V, thanks to Paul Leeman and AAA. I have leased my last several vehicles through AAA – and at least the last two with Paul’s help. I never want to lease a car any other way! This is a wonderful service and an excellent reason to stay a lifelong AAA member. Paul is very knowledgeable and seems to thoroughly enjoy his work. It is a pleasure to work with him.

BJ T.

Hi Joe:

I recently obtained a new vehicle (a 2012 Chevrolet Impala) with the assistance of Gerry Wilson and want to express my total satisfaction with his services.  Gerry was fast, efficient, and knowledgeable.  He quickly replied to my voicemail and e-mail messages and answered my questions to my satisfaction.  It’s always a pleasure working with a true professional and that’s exactly the impression that I got from Gerry.  I’m completely pleased with my experience and would recommend his services to anyone.  Thank you for your help Gerry!

Sincerely,

James Engbring

Good Morning,

You have made a car buying experience extremely easy and relaxing for me!  What a concept about car buying.   We delivered the Trooper to my son and his fiance and she was in tears she was so happy.  And you helped make that happen.

Steve was very impressed with the transaction and will recommend you to his friends and clients as will I.

Happy New Year, Oscar. With my fondest thanks,

Jody

Dear Mr. Schultz.

I recently purchased a new Volkswagen Eos, Hard-top Convertible through AAA.  This was the first time I ever used this service of AAA.  My agent was Gerry Wilson and I am pleased to tell you that the entire process was the easiest and most satisfying vehicle purchase I have ever had.  Gerry Wilson is a true professional in every sense of the word.  He was thorough and meticulous in his handling every aspect of the purchase.  He responded quickly and courteously to every inquiry I had.  He kept me advised at every stage of the process and made sure that I received the best possible prices for my new car, my trade-in and financing.

I will never buy a car any other way and I will be sure that my friends and family know that AAA and Gerry Wilson make the entire process easy and satisfying.

Sincerely yours,

Fr. Glenn J.

Mr. Shultz,

We recently bought a new 2012 Honda Odyssey through the AAA Car Buying Office (on Greenway Street here in Phoenix) and we had the best car buying experience of our life time and we are in our 70's.

We were most impressed with Paul's professionalism, his knowledge of the electronic systems of the vehicle, and how thorough he was in covering every aspect of buying the car. He absolutely walked us through every phase of buying the car through AAA. He worked out everything through the dealership, and we picked up our new car on Friday, January 6 with no hassle. The car was in fantastic condition.

We will be recommending the AAA Car Buying Office (and Paul Leeman) to any and all of our friends who are interested in buying a car.

Thanks!

Fran and Norm C.

Brian,

I appreciate all of the help you provided on the purchase of my new car.

Enjoy the hoildays!

Cindy

Dear Ron,

We truly appreciate your dedicated effort in finding the perfect car selection for us, and it is perfect!

Fred & Marje H.

Mr. Shultz,

My husband and I just bought a 2005 GMC 4WD truck through Gerry Wilson at your AAA Thunderbird location.  Gerry was great.  I have never before had an enjoyable car/truck buying experience.  Gerry was informative and extremely helpful.  We told him we were moving to Strawberry, AZ by the end of January and he got right on the job looking for the vehicle we needed.  Within a few days we had a truck to look at and we fell in love with it right away.  He also arranged for the running boards we needed installed.

Gerry has plenty of room in his office for a printer and copier.  This would save time and pain for Gerry.  It also would look more professional when working with the all the paperwork involved.

Rebecca the cashier is the one that told us about Gerry's great abilities.  She said we would be happy with him.  She was correct.

We take all our vehicles to AAA for repairs needed and maintenance work.  Tim Hanson has been our rock there.  He is wonderful and helpful.  The mechanics are good at there jobs.

Everyone at AAA has always been very nice and most helpful.  Great training byyour organization.

Respectfully, 

Sandra W.

Dear Mr. Shultz:

I am writing to inform you of my experience with Gerry Wilson and AAA Car Buying.
Yesterday I bought a car from AAA. It was the third car I bought from AAA. Gerry helped me with each one. Gerry was a pleasure to deal with. He made the process go very smoothly. He called frequently to keep me updated. He also answered my questions in an easy to understand way.

I was pleased with my experience.

Sincerely,

Ed R.

Dear Mr. Shultz,

I have to write you to advise you of something that you probably already know. I recently purchased a new vehicle through your car buying program and Gerry Wilson made what could have been a headache for me a joy. If car buying could be effortless, that is what the experience working with Gerry was. He was professional and extremely helpful. I thoroughly enjoyed working with Gerry and I definitely will (and have) told people that they have to come see Gerry. I work for a company that gets really busy around the holidays so when my car transmission went out and the decision to get a new car was made, I was thinking where am I going to get the time to shop for a new car. My father and mother had gone through Gerry for both of their cars so  it was no question where I should go to as well. I am so glad that I did.

Thanks so much to Gerry for his patience and perserverance in helping me buy my first new car.

Sincerely,

Kelley L. The proud 2011 Toyota Corolla owner..

Hey Jim:

It seems like I haven't seen you in ages. We hope and pray all is well.

For some time now, you have been praising AAA's car buying service. We finally decided to give it a try this fall. It was fantastic - best auto trading experience we've had in our long history of changing vehicles. We got a new Rav4 (love it) at the price we needed with all the options we wanted, and AAA got us the price we needed on our STS. It truly was hassle free, and it saved us from the horrors of ever stepping foot on a dealer's lot. I can't tell you how much we dislike being hassled on a car lot and the distaste of pressure sales with (often) unethical tactics. We were shocked at just how easy --and pleasant -- the AAA experience was. Carl Rispoli handled every detail flawlessly; his experience was incredibly valuable. Plus, he's a great guy!

Thank you for telling me and Mary about this. We will be telling many others!

All the best,

Greg

Dear Paul,

So good to hear that Sheryl finally bought a car!  She sent me a message saying “I should have listened to you a year ago and gone straight to Paul.  He’s so easy to deal with and after making myself crazy with everybody else, I finally bought from him.”  Bingo. 

Trudy R.

Dear Mr. Shultz,

I just wanted to drop a quick note to let you know how much my wife and I appreciated Paul excellent service during our recent purchase of our Honda Accord.

Paul was very professional and took a genuine personal interest in seeing to it that we got the car we would be happy with. He managed this by supplying us with good information about the differences between the different models we were interested in. Overall this has be the easiest car buying experience ever.

I’ll be recommending Paul and AAA to my many face book friends. If you have a face book page forward me the link & I’ll post it as well.

Kind regards,

Lloyd W.

Carl,

Thanks for all you did for us in getting just what we wanted! You really gave us great service.

Good luck with your surgery, hope all goes well.

Duane and Camille

Ed,

We've been cars for a long time. never had a purchase go more smoothly or pleasantly. We will recommend you and your service without hesitation.

Thanks for all your efforts<

Jack P.

Hi Carl,

I owe you a longer, more detailed note.  I can’t say thanks enough for all your patience and hard work.  This is the first time I have ever purchased a vehicle and been totally satisfied, and more importantly, not felt taken advantage of.  You went way beyond the call of duty in shuttling me around, and especially in picking up my old truck after I left town! 

I have no doubt I will be sending referrals your way!

Geof M.

I love the auto-broker assistance that you have.  Eric in Scottsdale, Az is wonderful.  I will be back soon when my lease is up on current car to have your assistance.

 Lorita W.

Dear Mr. Shultz,

I am writing because I feel you should know what an excellent job Paul Leeman did in helping me purchase a new car, and how sincerely appreciative I am of AAA’s car buying service.

The lease on my vehicle was set to expire in a couple of months, and, at the recommendation of my parents (who had also used Paul to purchase a vehicle a few months back), I decided to see if he could help guide me through the lease termination.

Paul thoroughly explained my options with the leased car and when it came time to buy the new car, was able to get me a couple of rebates and a very good deal.

I am extremely thankful I did not have to waste time and money at the dealership. I was very impressed at how seamless Paul made the car buying process for me, and will be avoiding the dealerships in the future.

Regards,

Lauren B.

Dear Mr. Shultz:

We just wanted to let you know that we had a very satisfying car buying experience when we purchased our new Subaru  Forester through Paul Leeman last week.  Paul was a very good listener, detail oriented and very knowledgeable.  Also, he is truly a nice gentleman.

Because of our dealing with Paul, we have already recommended him to a friend of ours who will be purchasing a car in the near future.

Best wishes  to both of you for continued success at AAA.

Jerry and Bev G.

Hi Brian,

I just wanted to tell you how pleased we are with our new Terrain.

More importantly how well and uneventful the process worked purchasing our vehicle through the AAA Car Buying program.

After visiting several dealers and experiencing  sales people who would tell you anything to make a sale, you were a breath of fresh air.

As far as we are concerned this is the way to purchase a vehicle.

Thanks again.

Ed and Jane P.

Paul,

Stella and I would like to thank you again for helping us buy our Lexus 350. I have purchased many cars over the years and found this to be the most pleasant, hassle free car buying experience I've ever had.

We appreciate your patience and persistence in finding exactly the car that Stella wanted especially at the end of the 2011 model year. I'm sure I couldn't have negotiated a better price on my own and might not have found the exact car on my own.

We were very impressed with your professionalism, knowledge and impeccable follow-up.

It was a pleasure working with you and I will be sure to recommend the AAA car buying service to my friends. I would not hesitate to use your service to buy my cars in the future.

Stella loves the car, is enjoying driving it and is learning how to use all of the gadgets that you showed us when we picked it up. Thanks again for all of your help.

Sincerely,

Gil E.

Joe

I am writing to you in reference to my buying experience with Oscar Alvarado.
I believe our "shopping" spanned over a period of about 3-4 weeks.  Most of the apprehension was on my part.

Oscar, stuck it out with me, my phone calls, inquiries and in the end guided me towards a vehicle that I didn't even consider at all.

Needless to say, it has definitely been a good choice.  

Sincerely,

Mr Shultz,

I just wanted to commend Mr. Gerry Wilson at the Thunderbird office for his assistance in my recent purchase of a new car. It was by far the most pleasant, stress free, car purchase I have made.

Please pass along my thanks.

Garland M.

Ron,

I love my car and i am so grateful for all the work you did in obtaining it for me. You are indeed a professional and made the car buying experience a pleasure. i am recommending you like crazy to friends!

Sincerely,

Suzi H.

Brian,

So, it's been a few weeks... I am getting used to my rear sensors and camera in rear view mirror! I am getting used to having more room in the second row and not having the girls complain when Dad is driving that they are squooshed!

I am getting used to satellite radio... but most importantly... BLUETOOTH!  No more searching in my purse for my phone to see who's calling while I am driving!  I have caller id on my panel and can click one button to answer if I want or ignore the call.  It's a life changer, I tell you!

And here's the kicker.... I didn't even know how much I needed these things until you.

Thank you for introducing me to the car I didn't know I wanted.  After two family members recently purchased their vehicles through you, I decided it was time to upgrade our family vehicle with two priorities:  larger leg room in the second row and more cargo space.

I came to you wanting a Yukon or Tahoe.  You introduced me to the Acadia/Traverse.  I didn't even know what those vehicles were.  We test drove the Acadia and were surprised at how well it fit our needs. We told you we wanted one, you found it within HOURS of getting our green light.  You inspected it, we bought it.  Done and Done!  One week from meeting to buying!  AMAZING!

I can't begin to tell you how much we appreciate you taking the time to listen to what our needs were and teach us about a vehicle we didn't even know we wanted!   You made the process painless, enjoyable, easy, convenient, fast, affordable!  THANK YOU! 

Best Regards,

Amy

Dear Joe,

Thank you for providing the AAA Car Buying Service. Our family has used the service for many years and have found it very beneficial. We have worked with Gerry Wilson many times and find him to be extremely efficient and honest. It’s such a pleasure to work with a trustworthy person when dealing with purchasing a new vehicle. We will continue to recommend your service to our family and friends.

Thank you again,

Vic and Cathy M.

Dear Joe Schultz,

Sir just wanted to let you know that my experience of purchasing a car was very good. Gerry Wilson was of great help and there was no pressure at anytime. Ten years ago I bought a car from AAA  on line and that too was great.

I also want to let you know that the other employees of AAA in other cities like Christy Moore in the claims department in Oklahoma and Tim Edwards in California did a great job also. Do you know whereI can get their email address to sent them each an email to thank them. If not is there a way you can rely the message for me.

Again just want to thank you and Gerry Wilson for all the great work you do to make things easier and better for their members.

Claire W.  

Hi Ron,

Thank you for finding the perfect car for me. I am very, very pleased with it. It feels like I drove it off the show room floor.

And thank you for your card. I enjoyed working with you very much as well.

Bill S.

Koroun,

Many folks here know that I was in a car accident in Sep. that totaled my car. While focusing on recovery, I have had no desire to shop, test drive or purchase another vehicle. Tara Feie recommended that I talk with Koroun Butler in Mesa and so, after just one week, and no hassles--I have a brand new car in the lot!

I wanted to share how amazing the car buying experience and Koroun's support have been. Koroun took all the worry and stress out of the process for me at a time when I really needed it. Thanks Koroun (and Tara for the recco!) You both truly epitomize "There When You Need Us Most",even internally to an employee,and I am so grateful to both of you for your help!

Laura G.

Mike,

Dee and I want you to know how much we appreciated the way you handled the termination/lease equity situation with our Honda and the purchase of our new Hyundai Elantra.

You obviously know your way around the car business and made our transaction a pleasant experience.

Thank you,

Tim and Dee M.

Dear Ms Lauricella,

We contacted your Car Buying department and worked with Michael Willand this week.

Michael was amazingly competent and helpful in arranging for us the purchase of a new car. his patience and kindness were outstanding as he explained to us the necessary procedures.

We just wanted you to know what a great job he did for us. We will recommend him to our friends.

Sincerely,

Allen and Carol B.

Dear Mr. Shultz,

On behalf of my wife and our entire family, I am writing to express our deep appreciation and gratitude for the outstanding service provided by your Mr. Gerry Wilson, in your Phoenix office, last week.

 Mr. Wilson was a true godsend in helping our daughter, Sarah, in purchasing a car last week. Sarah, a recent college graduate, recently moved to Phoenix. Unfortunately, my wife and I, living over 1,000 miles away, could not be there to help her with the complicated process of finding and purchasing the right car, and we feared that, at the tender age of 23 years, she would be at the mercy of unscrupulous car salesmen, without her father there to help, support and guide her, on the scene. Fortunately, my wife knew that AAA offered help to members purchasing cars (thanks, in part, to one of the priests in our parish!), and we have been AAA members for 29 years (without availing ourselves of many of AAA’s services).

Enter Gerry Wilson! We are so glad that Mr. Wilson was assigned to help Sarah: He admirably filled my shoes in guiding Sarah through the process of selecting a car and a dealer, taking pains to manage every detail, constantly keeping in touch with me. He acted as if he was a member of our family, always acting in Sarah’s best interest, and ours, showing genuine concern.

This experience made us glad that we have been loyal members of AAA for these past twenty-nine years, and we will highly recommend your organization, and, especially, Mr. Wilson.  Meeting Mr. Wilson, although it was only by telephone (albeit many conversations), was a true blessing.

Yours truly,

Peter M. E.

Gentlemen,

Indeed it was a pleasure to utilize the AAA advantage in the purchase of the 2009 Santa Fe.

I would like to again express my thanks to both of you for making it a pleasant experience.

Keep up the good work.

Lou

Good Morning Wade. 

Just a quick note to say THANK YOU!  The experience of buying my new Hyundai was amazing!  I drove it all over last night playing with all the new gadgets.  I am going to highly recommend the process to my other AAA member friends.  Even though I now have the  5 year road assistance, I wouldn’t dream of giving up my AAA membership because of the superior service they have always provided me over the last 19 years.

 Thanks so much! 

Mr. Joe Shultz,

I purchased a Hyundai Tucson 7/27/2011.  I want to say I appreciated the help from Gerry Wilson very much.  He made my car buying experience completely painless.  That has not been the situation in the past when not using the AAA Car Buying service. 

Thank you for this service and for my consultant Gerry Wilson.

Ruth B.

Mr Joe Shultz,

I have just purchased a new Mazda3 through your office on Thunderbird. I had seen the notice in Highroads about 2.9% financing and thought that was a good deal. So, I went into the office near me on Thunderbird and talked to the girl at the desk concerning this. Your man Gerry Wilson heard me and came out of his office. He said he could help me and indeed he did. I had no idea that he could obtain the car I wanted and that I would have an opportunity to see it and try it out without any high pressure or hassle. I was so delighted with the care I received. He told me everything about the car and I even drove it.

Oh, and about that 2.9% financing - he arranged for 0% financing for me. Who could complain about that? I have told all my friends about the way I was treated and I would buy a car through Gerry again.

Many thanks,

Charlotte P.

Hello Mr. Shultz,

My name is Carol Singer and Paul Leeman was my car broker. I called him last Friday Sept.9th, and picked up my new "used" car on Monday Sept. 12th. I have never had such superb service doing anything in my life as purchasing this car was for me. Paul listened, found a car within my price range (which was no easy trick) and all I had to do was sign papers and drive away. I would recommend Paul to anyone and appreciate the service he gave me.

Many thanks,

Carol S.

Dear,

Janice and I would like to thank you so much for the excellant service you provided in the purchase of our new Scion XB. It was a real pleasure to meet with you Koroun and purchase our new car through AAA Car Buying. We can honestly say that you put the fun back into buying a new car! 

Sincerely,

John & Janice W.

Brian,

Thank you very much for all your help as I purchased my new Camero. I love the car and your efforts made the process very easy and pleasurable.

Thanks again for all you did,

Derek

Dear Mr. Shultz,

I have been looking for a new car for quite a while.  After experiencing two Honda dealers aggression and calling me at home four times I decided to call AAA.  What a difference!  Gerry was very good at explaining every aspect of car buying.   When I left AAA I felt very confident about buying my Honda Civic.  Sure glad Gerry was there to guide me.  No pressure, just great help.

Sincerely,

Pat M.

Mr. Shultz,

I just wanted to take an opportunity to commend the car buying service and Gerry Wilson in particular for a most pleasureable car purchase experience.  We met with Mr. Wilson toward the end of August, and had a car purchased in about a week.  He made the whole event so easy, and we do appreciate everything he did to make this a painless event.  In addition, we have a car we love.

I have spread the word among friends that if they are ever in the market for another car, to try and use AAA car buying service.  I would recommend it to anyone.

Thank you again for the service and for Mr. Wilson in particular.

Tom and Debbie B.