|Types of Roadside Assistance
|Mechanical First Aid:
Minor adjustments, not requiring parts or supplies, will be made in an effort
to enable your vehicle to operate under its own power. It probably will not
be possible to make an accurate diagnosis at the scene; the vehicle should
be taken immediately to a place of repair.
An attempt will be made to start your vehicle. If the vehicle cannot be started,
the Towing Service policy will apply. In Metropolitan Phoenix and Tucson, a special
battery service van may be available. It's operator can test the vehicle battery,
charging system, and in most cases replace the battery at roadside. Get a battery quote online or order battery service online.
In the case of a flat tire, your inflated spare tire will be installed on the
vehicle. When no inflated spare is readily available, the Towing Service policy
|Fuel Delivery Service:
AAA will deliver a supply of fuel to members who run out. AAA Classic members
pay prevailing pump prices while Plus, Plus Motorcycle, Plus RV, and Premier members
receive fuel sufficient to get to a service station at no cost.
If you lock your keys inside your vehicle, AAA will send service in an attempt
to gain entry. If the attempt fails, the Towing Service policy will apply. AAA
Plus, Plus Motorcycle, and Plus RV membership provides reimbursement of up to $100 in parts and labor for
the expense of a locksmith. Premier membership provides reimbursement of up to to
This service is provided to a vehicle on or immediately adjacent to an improved
city county or state road, and only when it can be safely reached and serviced
with standard equipment used by the servicing facility. One man and one tow truck
will provided at AAA's expense. Plus, Plus Motorcycle, Plus RV, and Premier members
get a second tow truck, if needed, at no extra charge.
If AAA Service is not available or AAA contractor
access is restricted (toll roads, limited access highway),
AAA will provide reimbursement for covered services at
the prevailing commercial rate for the region. If you don't
have your card with you, AAA will still provide the help
you need, but you may be charged for it. However, you may
qualify for reimbursement if you get a receipt in your
If AAA service was available, but not
requested, reimbursement may be limited to the amount
AAA would normally have paid for the covered services. Reimbursement
request must be submitted within 60 days of service
for consideration. Please send in a copy of the original
receipt in the member's name
from a repair facility (not an individual), indicating the date and listing
the road service portion along with a brief note of
explanation and membership number.
Send your request to:
PO Box 33119
Phoenix, AZ 85067-3119
You may also fax your request to: 877-418-5424
» Complete the reimbursement form online.