Home Automotive Roadside Assistance Details
Types of Roadside Assistance
Mechanical First Aid:
Minor adjustments, not requiring parts or supplies, will be made in an effort to enable your vehicle to operate under its own power. It probably will not be possible to make an accurate diagnosis at the scene; the vehicle should be taken immediately to a place of repair.

Battery Service:
An attempt will be made to start your vehicle. If the vehicle cannot be started, the Towing Service policy will apply. In Metropolitan Phoenix and Tucson, a special battery service van may be available. It's operator can test the vehicle battery, charging system, and in most cases replace the battery at roadside.  Get a battery quote online or order battery service online.

Tire Service:
In the case of a flat tire, your inflated spare tire will be installed on the vehicle. When no inflated spare is readily available, the Towing Service policy will apply.
Fuel Delivery Service:
AAA will deliver a supply of fuel to members who run out. AAA Classic members pay prevailing pump prices while Plus, Plus Motorcycle, Plus RV, and Premier members receive fuel sufficient to get to a service station at no cost.
Locksmith Service:
If you lock your keys inside your vehicle, AAA will send service in an attempt to gain entry. If the attempt fails, the Towing Service policy will apply. AAA Plus, Plus Motorcycle, and Plus RV membership provides reimbursement of up to $100 in parts and labor for the expense of a locksmith. Premier membership provides reimbursement of up to to $150.
Extrication/Winching Service:
This service is provided to a vehicle on or immediately adjacent to an improved city county or state road, and only when it can be safely reached and serviced with standard equipment used by the servicing facility.  One man and one tow truck will provided at AAA's expense. Plus, Plus Motorcycle, Plus RV, and Premier members get a second tow truck, if needed, at no extra charge.
If AAA Service is not available or AAA contractor access is restricted (toll roads, limited access highway), AAA will provide reimbursement for covered services at the prevailing commercial rate for the region. If you don't have your card with you, AAA will still provide the help you need, but you may be charged for it. However, you may qualify for reimbursement if you get a receipt in your name.

If AAA service was available, but not requested, reimbursement may be limited to the amount AAA would normally have paid for the covered services. Reimbursement request must be submitted within 60 days of service for consideration. Please send in a copy of the original receipt in the member's name from a repair facility (not an individual), indicating the date and listing the road service portion along with a brief note of explanation and membership number.

Send your request to:
AAA Arizona
Member Relations
PO Box 33119
Phoenix, AZ 85067-3119
You may also fax your request to: 877-418-5424
» Complete the reimbursement form online.

Order Road Serivce
» Order online
» Call 1-800-AAA HELP

» AAA Membership Agreement
Towing Reimbursement Form
Battery Reimbursement Form

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