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Membership Terms and Conditions

The following Terms and Conditions describe the membership benefits and services provided by AAA Arizona and are not necessarily the same as those offered by other AAA clubs. Membership benefits, prices, terms, and conditions are are subject to change without notice. Please also see our website term and conditions.

Roadside Assistance
Service applies to all properly licensed and insured four-wheeled motor vehicles, pleasure or recreation type (vans, campers, and motor homes), and all licensed and insured motorcycles authorized to travel on a public road regardless of license plate designation, if those services can be safely delivered.

Dual wheel campers/motor homes are eligible for all services under the terms of the Plus RV membership option, including towing, extrication/ winching, and tire service. Dual wheel unloaded pickup trucks are eligible for all services except tire service. Rented passenger vehicles and commercial vehicles are eligible for service with the exception of taxi cabs and limousines. AAA Arizona requires the member to be with the vehicle when providing service. If you are unable to remain with the vehicle due to safety concerns, alternative arrangements can be made with the dispatcher.


SCOPE OF SERVICE

AAA does not guarantee that our contracted service facilities will always have the equipment to provide the required service. If your vehicle cannot be made operable, towing will be provided in accordance with AAA Arizona’s towing guidelines, one (1) tow per disablement. In some cases the service facility may deem the required services cannot be provided under their contractual agreement with AAA Arizona. When the service required is excluded from AAA Arizona coverage, we will attempt to secure assistance through our provider network to which the member will pay prevailing commercial rates. If needed, AAA Arizona will assist in obtaining lodging or alternative transportation at the member’s expense. Charges for service that exceeds the benefit listings will be at the prevailing hourly or mileage rate of the region where service is provided. In most areas, contract facilities are independent businesses and are not employees of AAA Arizona or its affiliates. Responsibility for loss, damage, or unsatisfactory workmanship remains with the facility providing the service. Notify the facility as soon as possible. AAA Arizona will assist by mediating unresolved issues.

ALTERNATE SERVICE

If you have followed the procedure outlined to obtain roadside assistance and AAA Arizona service is not available, or AAA Arizona contractor access is restricted (toll roads, limited access highways), AAA Arizona will provide reimbursement for covered services at the prevailing commercial rate for the region. Reimbursement on restricted access roads may be limited to the cost of towing the vehicle to the nearest exit or responding garage, at the member’s discretion. If AAA Arizona service was available, but not requested, reimbursement may be limited to the amount AAA Arizona would normally have paid for the covered service.


Request for reimbursement consideration must be received in writing by AAA Arizona with the appropriate documentation within 60 days of the service date. The request should include an itemized receipt from the service provider, listing the member’s name, vehicle, and services rendered. AAA Arizona may adjust or deny reimbursement for services provided by individuals or companies not normally engaged in providing roadside assistance. AAA Arizona may deny reimbursement if the member has already received or will receive reimbursement through other sources. Delays in service are sometimes unavoidable due to high demand for service, weather conditions, traffic delays, equipment availability, and breakdown location. Alternate service sought due to such delays may not be reimbursable.

Reimbursement for services, including services received outside of Arizona, will only be considered for those membership services that AAA Arizona provides without charge. Reimbursement will be considered for breakdown service received only in the U.S. and Canada. Certain terms, conditions, and exclusions apply and are subject to change without notice. When reimbursement is provided, a service entitlement will be deducted from the membership. Reimbursement is not provided for such expenses as taxi services, telephone calls, rental cars, etc. Complete the application form online or request a Reimbursement Application from Member Relations. Reimbursement considerations should be sent to AAA Arizona, Member Relations, P.O. Box 33119, Phoenix, Arizona 85067-3119.

  Limitations and Exclusions
 


Services not provided
1. Towing abandoned vehicles, recovered stolen vehicles, illegally parked vehicles, or damaged vehicles to a disposal facility or to any other location where the intent is to sell or dispose of the vehicle

2. Service for vehicles not accessible from a normally traveled and established thoroughfare

3. Service when street or weather conditions do not allow safe movement, especially on non-paved roads including county-maintained dirt roads

4. Removal or installation of snow tires, snow chains, or other like equipment

5. Shoveling snow from around vehicle, or clearing a road or driveway


6. Repairs, diagnosis, battery charging, tire repair, parts or delivery of parts, which may require additional payment

7. Tire rotation or tire ser vice for dual-wheeled vehicles

8. Service when the disabled vehicle cannot be safely reached and properly serviced without damage to either the disabled vehicle or to the service vehicle; loaded vehicles, which may require special equipment or which may cause providing service to be dangerous

9. Service to vehicles altered from original design, if such alteration makes it likely that damage will occur as a result of the tow, or service to vehicle that requires special rigging or configuration of the tow truck in order to tow

10. Service to taxicabs or limousines

11. Fuel beyond that needed to get to the nearest open service station or fuel for use in portable onboard generators, boat engines, snowmobiles, or jet skis

12. Towing charges for police-directed tows for violation of laws or ordinances

13. Storage or impound charges

14. Locksmith services used for anti-theft devices such as “The Club”

15. AAA Plus RV: Service to loaded trailers (vehicles and equipment must be unloaded to receive service)


16. AAA Plus RV: Service to travel trailers, fifth-wheel trailers, or ATV trailers without living quarters

17. AAA Plus RV: Associated costs for removing or replacing a boat from trailer

18. AAA Plus RV: Extrication for boat trailers immersed in water


 
Automotive Benefits and Services
 

Approved Auto Repair
Show your AAA membership card at any Approved Auto Repair facility and receive
these benefits:

Written Estimate: Provided upon request, which cannot be exceeded by 10 percent without member authorization.

Guarantee: A guarantee for the effectiveness of repairs, parts, labor or components for 12 months or 12,000 miles, whichever comes first, unless otherwise indicated on the repair order. The member must be advised as soon as this is determined by the approved facility. This must be documented in writing.

Replacement Parts: On request, any replaced parts will be made available, excluding parts to be returned to the manufacturer under warranty or exchange policy.

Dispute Resolution: The repair facility will cooperate fully with AAA in the investigation and resolution of any dispute involving the facility and an AAA member, and abide by AAA’s decision.

Maintenance Inspection: On request, the approved facility must perform a maintenance inspection, at no additional charge, when servicing the member’s vehicle. Member must produce a valid AAA membership card.


Accident Away from Home Protection
Accidents that occur more than 100 miles from home can result in unexpected expenses. Accident Away from Home protection takes away some of the financial burden if a member’s vehicle is inoperable as a result of a traffic accident. Classic members are eligible for up to $1,500 reimbursement and AAA Plus or Premier members for up to $2,500 reimbursement for the following services (occurring within 72 hours) while the vehicle is being repaired: local meals and lodging, commercial car rental and commercial transportation to travel destination.

Conditions for reimbursement:

1. Membership must be fully paid at the time of the traffic accident.
2. The accident must occur more than 100 miles away from home.
3. The member must be driving the vehicle when the accident occurs and be legally licensed to drive.
4. The vehicle must require repairs to make it operable.
5. Covered services must be used and paid for by the member.

Coverage ends 72 hours following the accident, or when the vehicle is repaired, or when the travel destination is reached, whichever occurs first. Reimbursement will not automatically equal $1,500 for AAA Classic members or $2,500 for AAA Plus or Premier members. The member will be paid only for covered services used and paid for within the coverage period. Reimbursement amounts are subject to change at any time. Approved claims under the program will be paid by check, directly to the member.

The term "accident" means the actual colliding of a vehicle with another vehicle or object (not mechanical failure). "Local meals and lodging" must be purchased in the vicinity of the accident and station, garage or body shop where the vehicle is being repaired. "Commercial car rental" refers to a four-wheeled, motor-driven vehicle obtained from any bona fide vehicle rental agency. "Commercial transportation" refers to scheduled trips on a common carrier that has been licensed to carry passengers for hire.

Please follow these steps to receive reimbursement.

1. Report the accident to local, county or state police, and obtain a copy of the police report.
2. Secure itemized and receipted bills covering vehicle repairs, or proof that the vehicle was a total loss.
3. Secure itemized and receipted bills covering local meals and/or lodging, car rental and/or commercial transportation.
4. Request claim report from the Member Relations department of AAA Arizona.
5. Submit the claim report, police report and original itemized receipts, within 60 days of the date of the accident, to: AAA Arizona, Member Relations, Attn: Accident Away From Home Protection, P.O. Box 33119, Phoenix, AZ 85067-3119.

Reimbursement does not cover:

1. Member/driver convicted of driving under the influence of alcohol or narcotics.
2. Meals, lodging, or transportation provided by relatives or friends.
3. Insurance fees for commercial car rental.
4. Trailer rentals.
5. Expenses for any service used 72 hours or more after the accident.


 
Legal Benefits and Services
 

$1,000 Bail Bond

Most state jurisdictions will accept your AAA membership card for up to $1,000 bail bond, in lieu of cash. The member must notify AAA Arizona as soon as possible after using this bond. This is not an appeal bond. The member is required to reimburse AAA Arizona for any losses sustained by the posting of this bond or any certificate in lieu of bond. The membership must be current and fully paid at the time of the citation.

The bail bond covers any violation of a motor vehicle law or ordinance committed prior to the expiration date shown on the card, except for crimes or offenses involving: driving while under the influence of intoxicating liquors or drugs or narcotics, failure
to appear on prior traffic violations, driving on a suspended or revoked driver’s license, reckless driving, hit and run, failure to present evidence of insurance, illegal use or falsification of license or registration, or attempt to elude or eluding a police officer.

$5,000 Theft-Reward Protection
AAA Arizona will pay a $5,000 reward for information leading to the arrest and conviction of anyone stealing a member’s automobile that displays the AAA membership sticker. The member/vehicle owner, his/her immediate family, and other relatives are not eligible to receive this reward.


Legal Reimbursement
If arrested and tried for a motor vehicle violation while driving a private passenger vehicle, AAA Arizona provides reimbursement for defense attorney fees, up to $1,500, in amounts not exceeding those listed in the schedule of payment. The membership must be current and fully paid at the time of the citation.

The amount of reimbursement is not intended to establish the fee charged by an attorney to defend a member in court.

Legal Reimbursement Schedule of Payments
- Up to $300 for attorney’s appearance at preliminary hearing in vehicular manslaughter case
- Up to $600 for attorney’s appearance at trial in vehicular manslaughter case
- Up to an additional $600 for attorney’s appearance at appeal in vehicular manslaughter case
- Up to $100 for attorney’s appearance at trial on a charge of reckless driving or driving to endanger
- Up to an additional $200 for attorney’s appearance at appeal in reckless driving or driving to endanger case
- Up to $50 for attorney’s appearance at trial on alleged violation of motor vehicle law
- Up to an additional $50 for attorney’s appearance at appeal for violation of motor vehicle law

To receive reimbursement for the cost of legal service, please follow these guidelines:
1. Appear in court with lawyer and plead not guilty to the charge.
2. Request an application form from the Member Relations department of AAA Arizona. Complete the form and secure a copy of the arrest citation and a paid, itemized receipt on lawyer’s stationery showing the nature of the violation.
3. Send the completed application form and requested documents within 60 days after the trial and appeal (if any) to: AAA Arizona, Attn: Legal Reimbursement, P.O. Box 33119, Phoenix, AZ 85067-3119.
4. Since this is a reimbursement service, payment will be made only if lawyer is paid.

Reimbursement does not cover:
1. Legal services required for any violation involving alcohol or narcotics
2. Legal services required for any violations involving driving on an expired, suspended or revoked license/registration; or for failure to appear on prior violations
3. Lawyer’s assistance in completing accident reports
4. Payment of fines, court costs or witness fees

Term of Membership
It is our policy to consider a membership active and in renewal status until 90 days from the date of expiration of the prior membership term. This is a service to our members to provide them with continuous coverage for roadside assistance in the event that their payment is forthcoming but not yet received. If service is requested during the renewal term, the member is required to pay their membership dues. If renewed, the new term will run one year from the expiration of the prior term. In all cases, the expiration date of membership remains the same. 

Mediation and Arbitration
Any dispute arising out of or relating to these Terms and Conditions will be settled by AAA Arizona and the member as expeditiously and economically as possible. Therefore, the member agrees to submit any dispute to mediation and, if necessary, arbitration, as described below. The member waives any rights to trial by jury with respect to such dispute. The dispute resolution proceedings shall be conducted in Phoenix, Arizona, in the English language. The member also agrees to use the following procedures in good faith to resolve any dispute:

Mediation:
All disputes and controversies relating to the interpretation, construction, performance, or breach of these Terms and Conditions which cannot be resolved by AAA Arizona and the member shall be submitted to mediation before a mediator who will be selected by mutual agreement between AAA Arizona and the member, or if an agreement is unable to be reached, in accordance with the procedures of Judicial and Arbitration Mediation Services (JAMS). If AAA Arizona and the member are unable to resolve the disputes and controversies through mediation, either party shall have the right to proceed to arbitration as described below. All fees, costs and expenses of the mediator and mediation facilities shall be borne equally by AAA Arizona and the member, and all fees, costs and expenses of each party other than those for the mediator facilities shall be borne and paid for by the party who incurs them.

Arbitration:
Any dispute or controversy relating to the construction, performance or breach of these Terms and Conditions which is not resolved by mediation shall be settled by arbitration in Phoenix, Arizona by JAMS, in accordance with the arbitration rules of JAMS then in effect, before a single arbitrator. Such arbitration will be final and binding on both AAA Arizona and the member, no appeals may be taken there from, and judgment upon any award rendered may be entered in any court having jurisdiction therefore.

Limitation of Liability:
In no event shall AAA Arizona be liable for any indirect, incidental, special, punitive or consequential damages, such as loss of profits, increased or duplicate costs, business interruption, loss of data, cost of cover, or loss of savings, even if AAA Arizona has been advised of the possibility of such damages, whether through AAA Arizona’s negligence or not. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation or exclusions may not apply to the member. In such cases, AAA Arizona’s liability shall be limited to the refund of the annual membership fees paid by the member to AAA Arizona. The remedies specified herein are exclusive. In no event shall AAA Arizona’s maximum aggregate liability to the member or to any third party for any damages whatsoever arising under the membership or in connection therewith, however caused, and on any theory of liability, including contract, strict liability, negligence or other tort, whether or not arising from AAA Arizona’s negligence, shall in no event be greater than the total amount paid or due for payment by the member for annual membership fees with AAA Arizona. These limitations shall apply notwithstanding any failure or essential purpose of any limited remedy.

Governing Law, Venue, Severability:
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Arizona. If any provision of these Terms and Conditions is found invalid or unenforceable, it will be enforced to the maximum extent permissible, and the legality and enforceability of the other provisions of these Terms and Conditions will not be affected.


We Appreciate Your Comments
AAA Arizona is committed to total member satisfaction. And we’re dedicated to providing high-quality products and personalized service. Your comments will help us determine which products and services to offer, so we can continue to exceed expectations.

Please send comments via e-mail to: member.relations@arizona.AAA.com or by mail to: AAA Arizona, Member Relations, Attn: Comments, 3144 N. 7th Ave., Phoenix, AZ 85013. Should you have any questions regarding your membership or require additional information, please call 800-564-6222, or for español 866-487-0222

AAA Arizona reserves the right to cancel a membership for nonpayment of dues or for any other reason deemed to be in the best interest of the members of AAA Arizona. All membership benefits and AAA Insurance discounts, including automobile and travel medical insurance coverage included with membership or purchased separately through AAA, terminate at the time a membership is cancelled. AAA reserves the right to discontinue or change benefits or services at any time, without further notice.


 

AAA Member Handbook

 

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