Emergency road service is available 24 hours a day, seven days a week, and is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled.
Under your membership, emergency road service will be provided without charge from the nearest available service provider. The service provider will attempt to make your vehicle operable. If a repair is needed to make your vehicle operable, the service provider will tow your vehicle to a repair facility of your choice.
The emergency road service provider will accept your personal check for up to $250. A valid membership card and personal identification must be presented at the time of payment.
The following emergency services will be provided to place your vehicle in a drivable condition.
Mechanical adjustments Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power.
Battery boost A battery boost will be provided in an attempt to start your vehicle.
Flat tire If your vehicle’s spare is inflated and serviceable; it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed.
Fuel delivery A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest open service station. The current pump price of the fuel may be charged, depending on which AAA club territory you are in when service is rendered.
Lockout service If your keys are locked inside the vehicle, service will be sent to gain entry. If the service provider cannot gain entry, a locksmith will be called and services up to $50 will be provided.
Extrication/winching Your vehicle will be extricated/winched when it can be safely reached from a normally traveled thoroughfare. Additional expenses may be charged if special equipment or personnel are required.
Towing When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed to the ERS facility rendering the service, or at least 3 miles in any one direction from the point of disablement at no charge, depending on which AAA club territory you are in when service is rendered.
In instances when a vehicle becomes disabled while towing a light duty trailer, service will be provided for the trailer (excluding fifth wheel trailers). You may be required to pay for towing the trailer.
Towing service is not rendered to improperly registered vehicles, vehicles that do not display a current state inspection sticker, or vehicles ordered towed by the police for alleged violation of the law.
IMportant regulations
Although the average member uses only one road service call per year, you are entitled to up to four road service calls every year you are a member in good standing. For those members who require service beyond the annual limit, the Club will continue to dispatch service. However, these members will be required to pay for the service at a special AAA Member Rate.
Roadside Assistance is available to the member whose name appears on the membership card while driving or as a passenger in his/her own car, rental car, a friend’s car or similar situation. The service is not available to non-members driving a member’s car, even if that person resides in the same household.
When a member’s vehicle is not operable upon providing any of the basic services above, the Club will assist the member in finding the nearest open place of repair. If a repair facility cannot be located, the Club will assist the member in obtaining lodging or alternate transportation at the member’s expense.
The Club cannot guarantee 24-hour mechanical repair or parts availability and replacement. The cost of parts, labor and repairs are at the member’s expense.
The following emergency services will be provided to place your vehicle in a drivable condition.
Mechanical adjustments Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power.
Battery boost A battery boost will be provided in an attempt to start your vehicle.
Flat tire If your vehicle’s spare is inflated and serviceable; it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed.
Fuel delivery A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest open service station, at no additional charge.
Towing When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed a maximum of 100 miles in any one direction from the point of disablement at no charge.
Lockout service If your keys are locked inside the vehicle, service will be sent to gain entry. If the service provider cannot gain entry, a locksmith will be called and services up to $100 will be provided.
Extrication/winching Your vehicle will be extricated/winched when it can be safely reached from a normally traveled thoroughfare. Provides coverage for additional equipment, if needed.
Our Territory: AAA Pioneer Valley serves members in
Hampden County, Hampshire County, and Franklin County Massachusetts.
Copyright 2009. AAA Pioneer Valley