Road Service Benefits
Members of AAA Central Penn are entitled to AAA's 24-hour Roadside Service. Roadside Service benefits are activated 24 hours after becoming a AAA Basic member. AAA Plus members receive additional assistance after 7 days. Click here to join AAA. Please note: Roadside Service guidelines are subject to change without notice.
Eligible Vehicles
Your membership includes any legally operable four-wheeled motor-driven vehicle of the passenger, pleasure or recreational type if those services can be safely delivered. Rented passenger and commercial vehicles are eligible for service excluding limousines and taxis. Unloaded, dual wheeled pickup trucks will be provided all services except tire service, if those services can be safely delivered. AAA Plus extends the ERS benefit even further and AAA Plus RV® will cover registered motor homes, pickup trucks with campers, travel trailers, motorcycles, and 5th wheel travel trailers.
Each member is allowed up to four calls per membership year for any of the following services:
- Battery Boost - A battery boost will be provided in an attempt to start your vehicle.
- Mobile Battery Service - In many areas, AAA will come to you to test and replace your vehicle's battery if needed.
- Flat Tire Service - Includes changing a flat tire when an inflated serviceable spare is available. Should the spare be missing, unusable, or when a safety concern exists, the vehicle will be towed in accordance to AAA's towing policy.
- Fuel Service - Delivery of a sufficient supply of fuel to your disabled vehicle, to enable you to reach the nearest open service station. Specific quantities, brands, or octane ratings cannot be promised. Fuel will be charged at current pump prices. AAA PLUS® & Plus RV® extends this benefit by providing a sufficient amount of fuel for free..
- Lockout and Key Service - If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken, or the service provider cannot gain entry, AAA will provide locksmith service up to $50, or reimbursement of commercial locksmith service up to $50. If necessary, AAA also will provide tow service. Members can receive up to $50 worth of locksmith service at the scene. AAA PLUS® provides added coverage or extends reimbursement up to a total of $100 in parts and labor for locksmith service if such service is required either to unlock the eligible vehicle or make it operable.
- Mechanical Adjustments - Minor or temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power.
- Towing - If the vehicle you're traveling in cannot be started or driven safely, it can be towed one time per disablement up to 5 miles from the point of disablement to a destination of your choice or back to the responding station. While traveling outside of AAA Central Penn's area, free tow mileage may vary but will not be less than 3 miles from the point of disablement to a destination of your choice. As a member, only the additional tow mileage shall be charged to you and is payable to the tow truck operator at the time service is delivered. In instances when your vehicle becomes disabled while towing a light trailer, service will be provided for the trailer for a fee, excluding fifth wheel trailers. AAA PLUS® & Plus RV® extends your towing benefit up to a total of 100 miles in any direction from the point of disablement, one time per disablement.
- Extricating / Winching - When your vehicle is stuck and can be safely reached from a normally traveled road or established thoroughfare AAA will provide service. If special equipment, more than one truck or more than one person is required, the associated costs may be at the member's expense. AAA PLUS® & Plus RV® extends coverage when needed to include the service of a second service person and/ or truck at the scene of disablement up to one hour.
Emergency Check Acceptance
For payment of other emergency services and or repairs, a member's personal check up to $250.00 is accepted by the contract station upon presenting a valid membership card and proper photo identification.
How Do I Obtain Service?
While traveling away or close at home, AAA is with you all the way. In most cases, 1-800-AAA-HELP (hearing impaired/ TDD-TTY users call 1-800-955-4TDD) routes your telephone call to the nearest AAA contact center (See membership card). In some areas, cellular phone and VOIP users may experience difficulty depending on the local service. You may also logon to aaa.com and click ERS Online to request service. When traveling on the Pennsylvania Turnpike, a restricted roadway, you should call their communication center for help by dialing (800) 932-0586.
When requesting AAA service, in addition to your membership card, please be prepared to give the following information: your full name; year, make, model and color of your vehicle; a description of the situation; a telephone number to contact you if necessary; and the exact location of your vehicle, which should include the street name, postal address, city and a predominant landmark or the nearest cross street.
Should your vehicle become operable before service arrives, please call back immediately to cancel your request as each service request that is dispatched is counted as a call for the membership year. Emergency Road Service is limited to four roadside assistance calls per membership year and to one call per disablement.
Be prepared to present your current membership card and a form of photo ID when service arrives. Otherwise, the service provider will be obligated to collect payment for the service at prevailing commercial rates.
For your protection, members are expected to be present at the vehicle and service shall not be provided to an unattended vehicle. In extenuating circumstances, an exception may be allowed by the Club if prior arrangements have been made.
If your vehicle must be towed to a repair facility, be sure to call the facility in advance. Many service outlets will not accept towed vehicles without an appointment and may have secured parking areas.
Service Is For Members Only
AAA membership follows the member and the member must be with the vehicle at the time the disablement occurs. Protect your entire family with an Associate Membership available for anyone living in the same household as the Master member.
When Does AAA Service Not Apply?
ERS is designed to help members when the vehicle they are driving or riding in becomes disabled as a result of unavoidable circumstances, and is limited to making the vehicle operable if possible, or towing it to a place of repair.
There is a seven day waiting period for benefits to begin for new AAA PLUS® & Plus RV® members or for members who allow their AAA PLUS® & Plus RV® membership to lapse.
Limits Of Service
Many Emergency Road Service (ERS) stations are independent businesses and not employees of AAA. Responsibility for loss, damage or unsatisfactory workmanship remains with the ERS station providing the service. The club will assist by mediating unresolved issues. Members are responsible for the fees involved with any parts, labor to install parts or render non-covered services such as charging a battery, and the cost of subsequent trips to the vehicle.
While AAA Emergency Road Service is the most liberal and broadest coverage anywhere, services not covered or reimbursable by AAA include the following:
- During severe weather and extended storms, members at risk will be prioritized. When all available AAA contractors and manpower is required to aid members whose vehicles are disabled on streets and highways, the Club reserves the right to suspend service to members whose vehicles are in safe places or who are requesting a long distance tow.
- Service into areas not regularly traveled, such as sand, vacant lots, beaches, construction sites, open fields, creek beds, boat ramps, logging or forest service roads, or places dangerous for service vehicles to reach. If the road is blocked or if the vehicle is submerged or partially covered necessitating digging-out, service will be delivered only after the way is cleared.
- Shoveling a vehicle out of snow banks and parking spots or clearing driveways. Service vehicles will not enter a snow-filled road or driveway.
- Service will not be rendered to a vehicle that is illegally parked, abandoned, immobilized by inspection or license laws, vehicles to be junked or to/from a place of dead storage.
- Service on taxicabs, limousines, buses, motorcycles & mopeds, or any vehicle not properly registered for highway use.
- Towing of vehicles carrying a load that could pose a safety hazard due to either excessive weight or potential shifting of the load are not eligible for service involving lifting of the vehicle (i.e. tire changing, towing or extrications).
- Additional expense incurred to service vehicles that have been significantly altered will be the responsibility of the member.
Excessive Service
Improper use or what is deemed excessive use of ERS compared to the normal member usage may result in non-renewal of membership, suspension of ERS privileges or a surcharge. AAA membership is not a substitute for normal maintenance or care. Members are allotted (4) four road service calls per membership year. After the fourth call, the Club has the option of referring service (member calling and paying contractor for the call) or billing the actual cost for the fifth and each succeeding call. No reimbursements will be made when the fourth call limit is exceeded.
Reimbursement Service
If you have followed the procedures outlined to obtain ERS and AAA service is not available, you may obtain service, pay for it and submit a claim form with the original itemized receipted bill in the member's name to the Club within thirty days of the service. Reimbursement, for covered services will be based on the prevailing commercial rate for the region where the vehicle became disabled. In instances where the AAA contractor access is legally restricted (toll roads, limited access highways, etc.) offer your membership card in lieu of payment. If it is not accepted, reimbursement services will be provided.
Note: In areas where AAA service is available and members use non AAA services, reimbursement, for covered services will be limited to the amount the Club would have paid our contractor to provide the same service.
For a reimbursement form or any comments contact:
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AAA Central Penn
Attention: ERS Department
2301 Paxton Church Road
Harrisburg, PA 17110
Telephone: 888-222-3575
Email: ersinfo@aaacp.com
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