Road Service Benefits

Emergency Road Service (ERS) is available 24 hours a day, 7 days a week by calling 1-800-AAA-HELP or using Road Service Online®. Emergency Road Service is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled. Your membership coverage applies to those emergency and towing services listed below.

Service applies to all properly licensed and insured four-wheeled motor vehicles of the passenger, pleasure or recreational type (vans, campers and motor homes) regardless of license plate designation, if those services can be safely delivered.

Dual wheel campers/motor homes are eligible for all services except towing, extrication/winching and tire service. Dual wheel unloaded pickup trucks are eligible for all services except tire service. Rented passenger vehicles and commercial vehicles are eligible for service with the exception of taxi cabs and limousines.

License/Title Service - PA Only

In many of our Pennsylvania offices, AAA counselors can answer members' questions about automobile titles, registrations and driver licenses and provide the necessary state forms free of charge. Many local AAA offices also can notarize and process the title transfer (or submit other automobile-related forms directly to the state's department of transportation) at a special member reduced messenger service fee in addition to normal state fees.

Many of our offices in Pennsylvania are directly linked by computer to the state's Bureau of Motor Vehicles and can provide on-the-spot issuance of renewal and duplicate license/title materials.

Emergency Services

The following emergency services will be provided to place your vehicle in a drivable condition. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing service provision will apply.

Mechanical Adjustments

Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power.

Battery Boost

A battery boost will be provided in an attempt to start your vehicle. A new battery can be provided for purchase if a test shows it’s needed.

Flat Tire

If your vehicle’s spare is inflated and serviceable, it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision.

Fuel Delivery

A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest open service station. Specific brands or octane ratings cannot be promised. You will be charged the current pump price for the fuel.

Provides at no additional cost, a sufficient amount of fuel to enable you to reach the nearest service station.

If your keys are locked inside the vehicle, service will be sent to gain entrance.

If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service up to $50 or reimbursement for commercial locksmith service up to $50 will be provided. In cases where the vehicle cannot be made operable, towing services will be provided in accordance with the AAA East Central towing provision.

Provides added coverage or reimbursement up to $100 in parts and labor for locksmith service, if such service is required to unlock your vehicle or make it operable.

For reimbursement of locksmith service, submit your recipt within 30 days. Submit your recipt(s) along with:

• A brief description of the incident
• Your name
• Your street address
• Your phone number
• Your membership number 

Mail your receipt to:

AAA Emergency Road Service
5900 Baum Blvd.
Pittsburgh, PA 15206

Extricating / Winching

Your vehicle will be extricated/ winched when it can be safely reached from a normally traveled or established thoroughfare. If special equipment, more than one truck, or more than one person is required, the associated costs may be at your expense.

Provides coverage to include the delivery of services by a second truck and operator for one (1) hour at the scene.

When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed to the ERS facility rendering the service, or up to 3 miles in any direction from the point of disablement at no charge.

In instances when your vehicle becomes disabled while towing a light duty trailer, service will be provided for the trailer (excludes fifth wheel trailers). You may be required to pay for trailer towing.

Provides up to 100 miles of free towing in any direction from the point of disablement to the destination of your choice.

Scope of Service

Under your membership, emergency road service will be provided without charge from the nearest available AAA contract facility. Your service call will include a trip to the disabled vehicle where the service operator will attempt to make your vehicle operable. We select ERS facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs.

When your vehicle cannot be made operable upon providing the services listed, AAA East Central will assist you in finding the nearest open place of repair. If a repair facility cannot be located, AAA East Central will assist you in obtaining lodging or alternative transportation at member’s expense.

Charges for service that exceed the benefits listed will be at the prevailing hourly or mileage rate of the region where service is provided.

Service may not be authorized under certain circumstances involving: dismantled, junk or trade-in vehicles; locations off regularly traveled roads; locations where service is available; illegal parking or serious traffic violations; snow removal. During times of heavy demand for service due to extreme conditions, service may be rendered on a priority basis. Due to new security procedures, the member is expected to be with the vehicle at the time of service.

If you have followed the procedure outlined to obtain emergency road service, and AAA service is not available, or AAA contractor access is restricted (toll roads, limited access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region. Reimbursement on restricted access roads may be limited to the cost of towing the vehicle to the nearest exit or responding garage, at the member’s discretion. If AAA service was available, but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service.

Provides reimbursement at prevailing commercial rates for covered AAA Plus benefits if service is requested but is not available.

Submit the original receipt within 30 days of service for consideration. Submit your recipt(s) along with:

• A brief description of the incident
• Your name
• Your street address
• Your phone number
• Your membership number 

The Club may adjust or deny reimbursement for service provided by individuals or companies
not normally engaged in providing emergency road service.

Mail your receipt to:

AAA Emergency Road Service
5900 Baum Blvd.
Pittsburgh, PA 15206

How to Obtain Emergency Road Services

Call the AAA SuperNumber:

1-800 - AAA - HELP (1-800-222-4357)

Emergency Repair Check Acceptance

Your personal check for up to $250 will be accepted by any independent contract facility providing emergency services or repairs for AAA members.

A valid membership card and identification must be presented at the time of payment. The name on the check must match the member name.

Excessive Use

In fairness to all members, emergency road service is not to be used as a substitute for proper vehicle maintenance.

Therefore, since 1989, we have offered up to four (4) service calls per member within their membership year. After the fourth call is used, no further service calls will be authorized, however, other AAA benefits will still be available. Service can be provided but the member must absorb the cost of the service at the time of service. Members are responsible for keeping track of their calls.

It is AAA East Central’s goal to provide you with the highest quality emergency road service available.

All AAA clubs maintain the highest quality emergency road service available throughout the continental United States, Alaska, Hawaii and Canada. Certain benefits may vary from club to club.

Please help us maintain these high standards of emergency road service.
Any comments you may have will enable us to continually improve our services.

Please address your comments to aaa@aaawp.com this address is not for emergency assistance. For emergency assistance, please call us at 1-800-AAA-HELP or click here.

Reports of unsatisfactory service for investigation must be made within five (5) days of the incident.

In most areas, Emergency Road Service facilities are independent businesses and
are not employees of AAA or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the ERS facility providing the service. The Club will assist by mediating unresolved issues.