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ONE
DIAMOND |
TWO
DIAMOND |
THREE
DIAMOND |
FOUR
DIAMOND |
FIVE
DIAMOND |
| GUESTROOM |
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| Furnishings
and Décor |
Basic
functional décor with limited coordination of furniture,
fixtures, and equipment |
Good,
comfortable décor with evidence of increased coordination
of furniture, fixtures, and equipment that reflect current
industry trends |
Furniture,
fixtures, equipment, and décor are well coordinated, well
fitted, attractive and offer an enhanced degree of comfort |
Upscale,
decorative, well-appointed keeping with the theme of the
property; high degree of comfort, featuring professionally
fitted coverings |
Outstanding
elegance and appeal with unique style, displaying luxurious
furnishings and artistic elements; additional furnishings
such as end tables, coffee or occasional tables are common |
| Free
Floor Space |
Sufficient
space to allow guests freedom of movement throughout the
guestroom with no restrictions |
Good-size
rooms with limited seating area |
Very
good-size, well-proportioned rooms with comfortable seating
area |
3 plus
Obvious degree of spaciousness allowing increased ease
of movement for guests |
4 plus
Allowing generous ease of movement, comfort and relaxation
for guests |
| Wall
Coverings |
Basic
quality of simple design |
Walls
are plasterboard or vinyl coverings; rubber or vinyl baseboard
floor coving |
Walls
are painted, stuccoed or have vinyl wall coverings with
carpeted or wood baseboard floor coving |
Walls
have excellent quality wall coverings or treatments with
ceiling trim or decorative border and wood baseboard coving |
Walls
have outstanding quality, decorative wall coverings or
treatments with ceiling trim or decorative border and
wood baseboard coving |
| Wall
Hangings |
Posters
or commercial artwork with wood or metal frames |
Good
quality framed artwork |
Very
good quality matted and framed artwork |
Upscale,
matted and framed artwork |
Sophisticated
prints or lithographs with enhanced matting and frames |
| Floor
Coverings |
Basic
quality of simple design |
Good
quality floor coverings coordinated with the overall décor |
Very
good quality carpet, wood or tile floors with area rugs
accenting the overall décor |
Excellent
quality carpet, wood, marble, granite, or other high end
stone floors with unique area rugs |
Outstanding
quality of carpet with distinctive design pattern; highly
polished wood, marble, granite or other high end stone
floors with elegant area rugs |
| Window
Coverings |
Basic
drapes, blinds, or shades |
Good
quality; semi- or full blackout drapes |
Very
good quality blackout drapes; enhanced shades or blinds
with side drapes |
3 plus
Excellent quality with sheers and valence |
4 plus
Outstanding quality and design |
| Bedding |
Adequate
quality mattress and box springs |
1 plus
Good quality and comfort |
2 plus
Very good quality and comfort |
3 plus
Excellent quality with obvious comfort enhancements |
4 plus
Outstanding quality and comfort |
| |
Various
style bedspreads and bed linens |
Good
quality bed linens including semi quilted, cotton/poly
bedspreads |
Very
good quality bed linens including filled and quilted bedspreads |
Excellent
quality bed linens including quilted bedspreads, comforters
with dust ruffles, duvets, or similar enhancements; triple
sheeting and choice of pillow fills |
Outstanding
quality bed linens including plush, quilted bedspreads,
comforters with dust ruffles, duvets or similar enhancements;
triple sheeting and choice of pillow fills |
| Clothes
Hanging Space |
Open
wall-mounted clothes rack |
Semi-enclosed
clothes hanging area with detachable wood, plastic, or
heavy metal hangers |
Fully
enclosed clothes-hanging space with at least six wood
or plastic removable, matching hangers |
3 plus At
least eight open hook wood hangers |
4 plus
At least ten hangers; illuminated closets |
| Clothes
Storage Space |
Open
clothes storage space or drawers |
Enclosed
clothes storage space |
2 plus
Ample space for one piece of luggage; folding metal rack
or credenza top |
3 plus
Sufficient space for two pieces of luggage; upgraded racks
or benches |
4 plus
Ample space |
| Illumination |
Adequate
overall illumination |
Good
overall illumination provided by three well-positioned
sources |
Very
good overall illumination provided by four or more well-positioned
sources |
3 plus
Excellent overall illumination; free standing fixtures
in appropriate places |
4 plus
Outstanding level of illumination providing the highest
degree of guest comfort |
| Furniture |
Basic
functional furniture of mixed style and construction |
Good
quality particleboard construction with laminate finish |
Very
good quality construction with laminate finish; solid
wood trim accents; furnishings are freestanding |
Excellent
quality furnishings; veneer finish with solid wood laminate
insets |
Evidence
of custom design and workmanship in style of furnishings;
solid wood or other upscale materials |
| Seating
(very good quality vinyl upholstery is acceptable at beach
resorts) |
One
chair |
1 plus
One additional comfortable chair; vinyl or fabric upholstery |
2 plus
Comfortable conversational and television viewing arrangement;
arm chairs have fabric upholstery with padded seats |
3 plus
Excellent quality, comfort and variety, such as a love
seat or oversized chair with ottoman |
4 plus
Outstanding quality providing an ultimate degree of guest
comfort |
| Writing
Surface |
Duplex,
triplex, or small task table |
Desk
or good-sized task table |
2 plus
Very good sized |
3 plus
Large oversized desk |
4 plus
Desk top enhancements such as desk blotter, pen/pencil
set, etc. |
| Television
Placement |
Wall-mounted,
pedestal, or stationary television |
Pedestal
or stationary television |
Television
located on credenza top or in open armoire |
Television
located in closed armoire |
Television
located in closed armoire |
| |
Heat
and air conditioning available; window-style air-conditioning
units |
2 plus
Conveniently located through wall units |
2 plus
Easily accessible controls; temperature controls in each
guestroom; offer guest choice of airconditioning and heat |
Central
system with thermostat control |
Thermostat
control |
| GUESTROOM
AMENITIES |
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1
plus: |
2
plus: |
3
plus: |
4
plus: |
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Television
remote control |
Oversized
television with portable full function remote control |
Multiple
or cordless telephone |
Expanded
phone features such as pre-programmed dialing keys |
| |
Touch
tone telephone |
Channel
directory |
Free
and pay-per-view movie channels |
High-speed
internet access |
Fax
machine |
| |
|
Data
ports available |
Video
games |
Insulated
and padded vinyl ice bucket with lid; glass tumblers |
Decorative,
insulated ice bucket with lid; selection of glassware |
| |
|
Message
light |
Easily
accessible data ports |
Enhanced
guest-service directory in folder |
Enhanced
clock radio |
| |
Basic
styrofoam ice bucket with plastic tumblers |
Plastic
ice bucket |
Long
phone cords |
Upgraded
stationary |
CD
player with at least one cd selection |
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|
Clock |
Two
line telephones |
Framed
or beveled full length mirror |
Upscale
guest-service directory in folder |
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|
Note
pads and pencils |
Voice
messaging |
Full-size
iron and ironing board |
Umbrella |
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Insulated,
plastic ice bucket with lid |
Additional
reading materials such as magazines, books, etc. |
Two
robes and two pairs of slippers |
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Clock
radios |
Mini-bar |
In-room
safe |
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Note
pads and pens |
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Guest-service
directory |
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Utility
bags |
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Full-length
mirror |
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Iron
and ironing board |
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Coffee
maker and supplies, including tea bags |
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Complimentary
daily newspaper |
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| BATHROOMS |
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| General |
Basic
functional décor with limited coordination of fixtures |
Good
décor with evidence of increased coordination of fixtures
that reflect current industry trends |
Fixtures
and décor are well-coordinated, attractive and offers
enhanced style |
Upscale,
decorative, well-appointed and in keeping with the theme
of the property; high degree of style; some artwork
or wall enhancements |
Outstanding
elegance and appeal with unique style displaying luxurious
furnishings and artistic elements |
| Free
Floor Space |
Relatively
compact yet sufficient space for unrestricted guest
movement |
Good-size
bathrooms; exterior vanity areas are positioned in plain
view of the guest room |
Very
good-size bathrooms; exterior vanity areas are positioned
in restricted view from the rest of the guestroom |
Excellent-size
bathrooms affording guests increased ease of movement
and comfort |
Spacious
bathrooms allowing generous ease of movement, comfort,
and relaxation |
| Wall
and Floor Coverings |
Wall
and floor coverings are of basic quality and simple
design |
Good
quality wall and floor covering including painted or
vinyl walls with vinyl, ceramic, or mosaic floor tiling |
Very
good quality including vinyl or textured walls and ceramic
tile flooring, reflecting industry trends |
Excellent
quality, including ceramic tile, marble, or granite
flooring |
Outstanding
quality and design |
| Fixtures |
Mixture
of tub/shower and shower only combinations; fiberglass
or adequate quality ceramic tile shower walls; adequate
quality fixtures |
1 plus Good
quality ceramic tile, fiberglass or acrylic shower walls;
good quality fixtures |
Tub/shower
combinations; very good quality fixtures; very good
quality ceramic tile or poured acrylic; nylon or vinyl
shower curtain |
3 plus
Excellent quality ceramic tile, marble or poured acrylic;
enhanced faucets and fixtures; decorative double shower
curtain; upgraded shower heads; tub and shower height
soap dishes |
4 plus
Large separate shower stall in addition to the tub/shower
combination; outstanding quality marble or outstanding
quality ceramic tile shower walls; outstanding quality
decorative double shower curtain with enhancements |
| |
Wall-mounted
sink with limited additional shelf space or small skirted
vanity; small mirror or medicine cabinet |
1 plus Good-size laminate or cultured marble skirted
vanity; good- size mirror; fixtures reflect current industry
trends |
Very
good-size poured acrylic, skirted vanity ; very good-size
beveled or framed mirror |
3 plus
Excellent quality including marble or other high-grade
surface; large framed mirror |
4 plus Separate or semi-separate enclosed commode
area |
| Amenities |
Adequate
quality towels on caddies or bars |
Good
quality towels on bars |
Very
good quality towels on bars or shelves |
3
plus Excellent quality, plush towels; oversized |
4 plus Outstanding quality towels |
| |
Two
small bars of soap, or equivalent |
Two
medium-size bars of soap, or equivalent; one packet item;
simple presentation |
Two
large bars of soap, or equivalent; one bottled item; attractively
presented; additional amenities are available at the front
desk |
Five-
piece amenity package of excellent quality with an upscale
presentation; upscale, decorative soap dish |
4 plus Seven-piece amenity package of outstanding
quality |
| |
Facial
tissues |
Facial
tissues in chrome, wall-mounted covers |
Facial
tissues inset in vanity |
Facial
tissues of excellent quality in decorative container |
Facial
tissues in custom-designed container |
| |
|
Hair
dryers and extra amenities available at the front desk |
Wall-mounted
hair dryer |
Free-standing
hair dryer |
4 plus
Scale; illuminated makeup mirror |
| |
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Night
light |
3 plus
Bathroom area rug; makeup mirror; telephone |
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| EXTERIOR |
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| Curb
Appeal |
The
combination of all exterior elements provides basic,
unadorned curb appeal |
The
combination of all exterior elements provides a modestly
enhanced, good curb appeal |
The
combination of obvious design enhancements and all exterior
elements provides a very good level of curb appeal |
The
combination of all exterior elements provides an impressive,
well-integrated, and excellent level of curb appeal |
The
combination of all exterior elements provides a stunning,
unique and outstanding level of curb appeal |
| |
Basic,
simple variety of landscaping |
Good
variety of landscaping |
Very
good variety of landscaping with noticeable enhancement
to layout and design |
Excellent
variety of landscaping professionally planned and manicured |
Extensive
variety of landscaping with meticulous attention to detail
in placement and care |
| |
Basic
building structure and design |
Good
building structure and design |
Contemporary
or classic building structure with noticeable design element
enhancements |
Impressive
architectural features well integrated into the surrounding
area |
Stunning
and unique architectural features |
| Parking |
Varied
parking surfaces; illumination is adequate |
Paved/marked
parking areas; lighting is from several sources providing
good illumination; drive- through covered entry |
2 plus Lighting is well-positioned and provides
very good overall illumination; porte-cochere |
3 plus Lighting
fixtures reflect characteristics of the design of the
property; evidence of added security exists; excellent
overall illumination |
N/A -Valet
parking is expected |
| PUBLIC
AREAS |
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| Furnishings
and Décor |
Basic
functional décor with limited coordination of furniture,
fixtures, and equipment |
Good,
comfortable décor with evidence of increased coordination
of furniture, fixtures, and equipment that reflect current
industry trends; some silk or live plants |
Furniture,
fixtures, equipment, and décor are well-coordinated,
attractive, and offer an enhanced degree of comfort;
a very good variety of live plants or very good quality
artificial floral arrangements |
Upscale,
well-appointed, and in the theme of the property; high
degree of comfort, featuring professionally fitted coverings;
an abundant variety of live plants or unique dried floral
arrangements |
Outstanding
elegance and appeal with unique style displaying fine
antiques, paintings and artistic elements; an outstanding
variety of live plants and fresh floral arrangements
throughout |
| Floor
Coverings |
Basic
quality of simple design |
Good
quality floor coverings coordinated with the overall décor |
Very
good quality carpet, wood, or tile floors with area rugs
accenting the overall décor |
Excellent
quality carpet, wood, marble, or granite floors with unique
area rugs |
Outstanding
quality of carpet or tile with a distinctive design pattern;
highly polished wood, marble, granite, or high-grade stone
floors with custom area rugs |
| Illumination |
Functional
lighting fixtures that provide adequate illumination |
Enhanced
lighting fixtures are appropriately positioned to provide
good overall illumination |
Decorative
lighting fixtures are well-positioned to provide very
good overall illumination |
Light
fixtures are well appointed and of an upscale design that
compliments the overall theme of the property; multi-placement
provides overall excellent illumination |
4
plusCustom lighting fixtures of outstanding quality
providing a unique effect |
| Corridors |
Walls
and ceilings are of basic, simple quality and design |
Walls
are plasterboard or have vinyl coverings; ceilings are
suspended or painted plasterboard; climate controlled |
Walls
are painted, stuccoed, or have vinyl wall coverings
with vinyl or carpeted baseboard; ceilings are painted
plasterboard or have an enhanced, textured finish |
Walls
have excellent quality wall coverings or treatments
with ceiling trim or decorative border and carpeted
or wood baseboard; ceilings are painted plasterboard
or have an enhanced, textured finish |
Walls
have outstanding quality, decorative wall coverings
or treatments that are enhanced by wainscot or chair
rails with ceiling trim or decorative border and wood
baseboard; ceilings are unique, with enhanced architectural
design |
| Signage |
Adequate,
legible directional signs in limited locations throughout
the property |
Professionally
manufactured directional signs in many locations throughout
the property |
2
plus Noticeably enhanced detail in design |
3
plus Design is well defined in harmony with the theme
of the property. Location of signage is extensive |
4
plus Signage is of outstanding quality and unique
design |
| Lobby/Registration
Area |
Adequate
sized registration area with limited or no seating area |
Good-sized
registration area with a seating arrangement featuring
a sofa and arm chairs accommodating one small group |
Very
good-sized registration area with an expanded seating
arrangement convenient for conversational seating accommodating
two small groups; luggage carts available |
Spacious
registration area located away from main traffic areas
with multiple conversational groupings accommodating several
small groups; upgraded luggage carts; recognizable guest
service area and bellstand |
4
plus Privacy seating areas are available; recognizable
concierge area |
| Miscellaneous |
Telephone
on site |
Telephones
on site in convenient locations |
Telephones
and house phones are located conveniently inside the building;
internet access is available |
3
plus Multiple recessed phones with note pads &
pens, located away from traffic areas |
4
plus Chair or bench at the telephone providing extra
comfort |
| |
|
Elevator
is available for guests' use in multistory buildings |
2
plus Elevator landings are attractively furnished
and in a recessed area away from lobby and corridors |
3
plus Elevator landings are well appointed with an
upscale design keeping in the theme of the property; additional
service elevator is available for staff use |
4
plus Elevator landings exhibit design elements of
outstanding elegance and appeal |
| |
Vending
and ice is available |
Vending
and sealed ice machines |
2
plus Located in a recessed area |
Vending
and ice needs are handled in a specialized manner, such
as an in-room service bar |
4
plus Specialized delivery service available |
| |
|
Coin-operated
laundry facilities |
Valet
laundry available at specific times |
3
plus Pressing is available at specific times |
4
plus Specialized service available 24 hours, seven
days a week |
| Breakfast
Area |
|
If
an on-premise restaurant is not available, standard continental
breakfast is served in a good-sized area in, or adjacent
to, the lobby; limited seating is available. |
2
plus Expanded continental breakfast is served in a
large-size breakfast room with appropriate seating for
the size of the establishment |
N/A |
N/A |
| Restaurant
& Dining Facilities (The number and type of food &
beverage outlets should be in harmony with the theme of
the property. Multiple outlets are expected at resorts) |
|
One
full-service outlet or food court; small lounge or bar
area |
Full
service outlet or food court; small lounge or bar area |
Upscale,
full service restaurant; separate lounge or bar area |
Multiple
outlets; full-service formal or casually elegant; separate
lounge or bar area |
| Recreational
Facilities |
|
Swimming
pool with good quality pool furniture, availability is
limited |
Weather-appropriate
swimming pool with very good quality and variety of pool
furniture; hot tub |
3
plus Swimming pool area is well-appointed with upscale
design elements and an excellent quality and variety of
pool furniture; hot tub and steam room; food and beverage
is available poolside |
4
plus Design elements are of outstanding elegance and
appeal; pool furniture is of outstanding quality; full-time
professional attendant is on duty, full spa services available |
| |
|
Limited
variety of exercise equipment on site |
Exercise
room is in a designated room with extra amenities |
On
site with state-of-the-art equipment; lockers and dressing
area provided |
4
plus Extensive variety of state-of-the-art equipment;
customized training programs offered by professionally
trained attendants |
| Additional
Recreational facilities (ie…playground, lawn games, tennis,
golf, horseback riding, etc.) |
|
Limited,
basic recreational facilities |
Very
good variety of additional recreational facilities; on-or-off
site privileges |
Excellent
variety of additional recreational facilities are available
on site or arrangements are made for off-site services |
4
plus First-class facilities with a unique variety
of services offered |
| Meeting
Rooms |
|
One
small meeting room with good, comfortable décor elements;
basic audiovisual equipment available |
Expanded
meeting room with enhanced comfort and décor elements;
a very good variety of audiovisual equipment available |
Variety
of well appointed meeting rooms with upscale design elements;
state-of-the-art audiovisual equipment available |
4
plus Design elements are of outstanding elegance and
appeal; first-class facilities and a unique variety of
services offered |
| Restrooms |
|
One
unisex |
Separate
ladies and men's restrooms convenient to public areas
and adequate for the number of meeting rooms |
3
plus Upscale facilities appropriate for the number
of meeting rooms |
4
plus First class facilities |
| Sundries
and Other Shops |
|
Sundries
available at the front desk |
Sundry
area offering limited variety of merchandise |
Upscale
gift shop |
Variety
of first-class shops |