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TWO DIAMOND

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FOUR DIAMOND

FIVE DIAMOND

GUESTROOM

Furnishings and Décor

Basic functional décor with limited coordination of furniture, fixtures, and equipment

Good, comfortable décor with evidence of increased coordination of furniture, fixtures, and equipment that reflect current industry trends

Furniture, fixtures, equipment, and décor are well coordinated, well fitted, attractive and offer an enhanced degree of comfort

Upscale, decorative, well-appointed keeping with the theme of the property; high degree of comfort, featuring professionally fitted coverings

Outstanding elegance and appeal with unique style, displaying luxurious furnishings and artistic elements; additional furnishings such as end tables, coffee or occasional tables are common

Free Floor Space

Sufficient space to allow guests freedom of movement throughout the guestroom with no restrictions

Good-size rooms with limited seating area

Very good-size, well-proportioned rooms with comfortable seating area

3 plus Obvious degree of spaciousness allowing increased ease of movement for guests

4 plus Allowing generous ease of movement, comfort and relaxation for guests

Wall Coverings

Basic quality of simple design

Walls are plasterboard or vinyl coverings; rubber or vinyl baseboard floor coving

Walls are painted, stuccoed or have vinyl wall coverings with carpeted or wood baseboard floor coving

Walls have excellent quality wall coverings or treatments with ceiling trim or decorative border and wood baseboard coving

Walls have outstanding quality, decorative wall coverings or treatments with ceiling trim or decorative border and wood baseboard coving

Wall Hangings

Posters or commercial artwork with wood or metal frames

Good quality framed artwork

Very good quality matted and framed artwork

Upscale, matted and framed artwork

Sophisticated prints or lithographs with enhanced matting and frames

Floor Coverings

Basic quality of simple design

Good quality floor coverings coordinated with the overall décor

Very good quality carpet, wood or tile floors with area rugs accenting the overall décor

Excellent quality carpet, wood, marble, granite, or other high end stone floors with unique area rugs

Outstanding quality of carpet with distinctive design pattern; highly polished wood, marble, granite or other high end stone floors with elegant area rugs

Window Coverings

Basic drapes, blinds, or shades

Good quality; semi- or full blackout drapes

Very good quality blackout drapes; enhanced shades or blinds with side drapes

3 plus Excellent quality with sheers and valence

4 plus Outstanding quality and design

Bedding

Adequate quality mattress and box springs

1 plus Good quality and comfort

2 plus Very good quality and comfort

3 plus Excellent quality with obvious comfort enhancements

4 plus Outstanding quality and comfort

Various style bedspreads and bed linens

Good quality bed linens including semi quilted, cotton/poly bedspreads

Very good quality bed linens including filled and quilted bedspreads

Excellent quality bed linens including quilted bedspreads, comforters with dust ruffles, duvets, or similar enhancements; triple sheeting and choice of pillow fills

Outstanding quality bed linens including plush, quilted bedspreads, comforters with dust ruffles, duvets or similar enhancements; triple sheeting and choice of pillow fills

Clothes Hanging Space

Open wall-mounted clothes rack

Semi-enclosed clothes hanging area with detachable wood, plastic, or heavy metal hangers

Fully enclosed clothes-hanging space with at least six wood or plastic removable, matching hangers

3 plus At least eight open hook wood hangers

4 plus At least ten hangers; illuminated closets

Clothes Storage Space

Open clothes storage space or drawers

Enclosed clothes storage space

2 plus Ample space for one piece of luggage; folding metal rack or credenza top

3 plus Sufficient space for two pieces of luggage; upgraded racks or benches

4 plus Ample space

Illumination

Adequate overall illumination

Good overall illumination provided by three well-positioned sources

Very good overall illumination provided by four or more well-positioned sources

3 plus Excellent overall illumination; free standing fixtures in appropriate places

4 plus Outstanding level of illumination providing the highest degree of guest comfort

Furniture

Basic functional furniture of mixed style and construction

Good quality particleboard construction with laminate finish

Very good quality construction with laminate finish; solid wood trim accents; furnishings are freestanding

Excellent quality furnishings; veneer finish with solid wood laminate insets

Evidence of custom design and workmanship in style of furnishings; solid wood or other upscale materials

Seating (very good quality vinyl upholstery is acceptable at beach resorts)

One chair

1 plus One additional comfortable chair; vinyl or fabric upholstery

2 plus Comfortable conversational and television viewing arrangement; arm chairs have fabric upholstery with padded seats

3 plus Excellent quality, comfort and variety, such as a love seat or oversized chair with ottoman

4 plus Outstanding quality providing an ultimate degree of guest comfort

Writing Surface

Duplex, triplex, or small task table

Desk or good-sized task table

2 plus Very good sized

3 plus Large oversized desk

4 plus Desk top enhancements such as desk blotter, pen/pencil set, etc.

Television Placement

Wall-mounted, pedestal, or stationary television

Pedestal or stationary television

Television located on credenza top or in open armoire

Television located in closed armoire

Television located in closed armoire

Heat and air conditioning available; window-style air-conditioning units

2 plus Conveniently located through wall units

2 plus Easily accessible controls; temperature controls in each guestroom; offer guest choice of airconditioning and heat

Central system with thermostat control

Thermostat control

GUESTROOM AMENITIES

1 plus:

2 plus:

3 plus:

4 plus:

Television remote control

Oversized television with portable full function remote control

Multiple or cordless telephone

Expanded phone features such as pre-programmed dialing keys

Touch tone telephone

Channel directory

Free and pay-per-view movie channels

High-speed internet access

Fax machine

Data ports available

Video games

Insulated and padded vinyl ice bucket with lid; glass tumblers

Decorative, insulated ice bucket with lid; selection of glassware

Message light

Easily accessible data ports

Enhanced guest-service directory in folder

Enhanced clock radio

Basic styrofoam ice bucket with plastic tumblers

Plastic ice bucket

Long phone cords

Upgraded stationary

CD player with at least one cd selection

Clock

Two line telephones

Framed or beveled full length mirror

Upscale guest-service directory in folder

Note pads and pencils

Voice messaging

Full-size iron and ironing board

Umbrella

Insulated, plastic ice bucket with lid

Additional reading materials such as magazines, books, etc.

Two robes and two pairs of slippers

Clock radios

Mini-bar

In-room safe

Note pads and pens

Guest-service directory

Utility bags

Full-length mirror

Iron and ironing board

Coffee maker and supplies, including tea bags

Complimentary daily newspaper

BATHROOMS

General

Basic functional décor with limited coordination of fixtures

Good décor with evidence of increased coordination of fixtures that reflect current industry trends

Fixtures and décor are well-coordinated, attractive and offers enhanced style

Upscale, decorative, well-appointed and in keeping with the theme of the property; high degree of style; some artwork or wall enhancements

Outstanding elegance and appeal with unique style displaying luxurious furnishings and artistic elements

Free Floor Space

Relatively compact yet sufficient space for unrestricted guest movement

Good-size bathrooms; exterior vanity areas are positioned in plain view of the guest room

Very good-size bathrooms; exterior vanity areas are positioned in restricted view from the rest of the guestroom

Excellent-size bathrooms affording guests increased ease of movement and comfort

Spacious bathrooms allowing generous ease of movement, comfort, and relaxation

Wall and Floor Coverings

Wall and floor coverings are of basic quality and simple design

Good quality wall and floor covering including painted or vinyl walls with vinyl, ceramic, or mosaic floor tiling

Very good quality including vinyl or textured walls and ceramic tile flooring, reflecting industry trends

Excellent quality, including ceramic tile, marble, or granite flooring

Outstanding quality and design

Fixtures

Mixture of tub/shower and shower only combinations; fiberglass or adequate quality ceramic tile shower walls; adequate quality fixtures

1 plus Good quality ceramic tile, fiberglass or acrylic shower walls; good quality fixtures

Tub/shower combinations; very good quality fixtures; very good quality ceramic tile or poured acrylic; nylon or vinyl shower curtain

3 plus Excellent quality ceramic tile, marble or poured acrylic; enhanced faucets and fixtures; decorative double shower curtain; upgraded shower heads; tub and shower height soap dishes

4 plus Large separate shower stall in addition to the tub/shower combination; outstanding quality marble or outstanding quality ceramic tile shower walls; outstanding quality decorative double shower curtain with enhancements

Wall-mounted sink with limited additional shelf space or small skirted vanity; small mirror or medicine cabinet

1 plus Good-size laminate or cultured marble skirted vanity; good- size mirror; fixtures reflect current industry trends

Very good-size poured acrylic, skirted vanity ; very good-size beveled or framed mirror

3 plus Excellent quality including marble or other high-grade surface; large framed mirror

4 plus Separate or semi-separate enclosed commode area

Amenities

Adequate quality towels on caddies or bars

Good quality towels on bars

Very good quality towels on bars or shelves

3 plus Excellent quality, plush towels; oversized

4 plus Outstanding quality towels

Two small bars of soap, or equivalent

Two medium-size bars of soap, or equivalent; one packet item; simple presentation

Two large bars of soap, or equivalent; one bottled item; attractively presented; additional amenities are available at the front desk

Five- piece amenity package of excellent quality with an upscale presentation; upscale, decorative soap dish

4 plus Seven-piece amenity package of outstanding quality

Facial tissues

Facial tissues in chrome, wall-mounted covers

Facial tissues inset in vanity

Facial tissues of excellent quality in decorative container

Facial tissues in custom-designed container

Hair dryers and extra amenities available at the front desk

Wall-mounted hair dryer

Free-standing hair dryer

4 plus Scale; illuminated makeup mirror

Night light

3 plus Bathroom area rug; makeup mirror; telephone

EXTERIOR

Curb Appeal

The combination of all exterior elements provides basic, unadorned curb appeal

The combination of all exterior elements provides a modestly enhanced, good curb appeal

The combination of obvious design enhancements and all exterior elements provides a very good level of curb appeal

The combination of all exterior elements provides an impressive, well-integrated, and excellent level of curb appeal

The combination of all exterior elements provides a stunning, unique and outstanding level of curb appeal

Basic, simple variety of landscaping

Good variety of landscaping

Very good variety of landscaping with noticeable enhancement to layout and design

Excellent variety of landscaping professionally planned and manicured

Extensive variety of landscaping with meticulous attention to detail in placement and care

Basic building structure and design

Good building structure and design

Contemporary or classic building structure with noticeable design element enhancements

Impressive architectural features well integrated into the surrounding area

Stunning and unique architectural features

Parking

Varied parking surfaces; illumination is adequate

Paved/marked parking areas; lighting is from several sources providing good illumination; drive- through covered entry

2 plus Lighting is well-positioned and provides very good overall illumination; porte-cochere

3 plus Lighting fixtures reflect characteristics of the design of the property; evidence of added security exists; excellent overall illumination

N/A -Valet parking is expected

PUBLIC AREAS

Furnishings and Décor

Basic functional décor with limited coordination of furniture, fixtures, and equipment

Good, comfortable décor with evidence of increased coordination of furniture, fixtures, and equipment that reflect current industry trends; some silk or live plants

Furniture, fixtures, equipment, and décor are well-coordinated, attractive, and offer an enhanced degree of comfort; a very good variety of live plants or very good quality artificial floral arrangements

Upscale, well-appointed, and in the theme of the property; high degree of comfort, featuring professionally fitted coverings; an abundant variety of live plants or unique dried floral arrangements

Outstanding elegance and appeal with unique style displaying fine antiques, paintings and artistic elements; an outstanding variety of live plants and fresh floral arrangements throughout

Floor Coverings

Basic quality of simple design

Good quality floor coverings coordinated with the overall décor

Very good quality carpet, wood, or tile floors with area rugs accenting the overall décor

Excellent quality carpet, wood, marble, or granite floors with unique area rugs

Outstanding quality of carpet or tile with a distinctive design pattern; highly polished wood, marble, granite, or high-grade stone floors with custom area rugs

Illumination

Functional lighting fixtures that provide adequate illumination

Enhanced lighting fixtures are appropriately positioned to provide good overall illumination

Decorative lighting fixtures are well-positioned to provide very good overall illumination

Light fixtures are well appointed and of an upscale design that compliments the overall theme of the property; multi-placement provides overall excellent illumination

4 plusCustom lighting fixtures of outstanding quality providing a unique effect

Corridors

Walls and ceilings are of basic, simple quality and design

Walls are plasterboard or have vinyl coverings; ceilings are suspended or painted plasterboard; climate controlled

Walls are painted, stuccoed, or have vinyl wall coverings with vinyl or carpeted baseboard; ceilings are painted plasterboard or have an enhanced, textured finish

Walls have excellent quality wall coverings or treatments with ceiling trim or decorative border and carpeted or wood baseboard; ceilings are painted plasterboard or have an enhanced, textured finish

Walls have outstanding quality, decorative wall coverings or treatments that are enhanced by wainscot or chair rails with ceiling trim or decorative border and wood baseboard; ceilings are unique, with enhanced architectural design

Signage

Adequate, legible directional signs in limited locations throughout the property

Professionally manufactured directional signs in many locations throughout the property

2 plus Noticeably enhanced detail in design

3 plus Design is well defined in harmony with the theme of the property. Location of signage is extensive

4 plus Signage is of outstanding quality and unique design

Lobby/Registration Area

Adequate sized registration area with limited or no seating area

Good-sized registration area with a seating arrangement featuring a sofa and arm chairs accommodating one small group

Very good-sized registration area with an expanded seating arrangement convenient for conversational seating accommodating two small groups; luggage carts available

Spacious registration area located away from main traffic areas with multiple conversational groupings accommodating several small groups; upgraded luggage carts; recognizable guest service area and bellstand

4 plus Privacy seating areas are available; recognizable concierge area

Miscellaneous

Telephone on site

Telephones on site in convenient locations

Telephones and house phones are located conveniently inside the building; internet access is available

3 plus Multiple recessed phones with note pads & pens, located away from traffic areas

4 plus Chair or bench at the telephone providing extra comfort

Elevator is available for guests' use in multistory buildings

2 plus Elevator landings are attractively furnished and in a recessed area away from lobby and corridors

3 plus Elevator landings are well appointed with an upscale design keeping in the theme of the property; additional service elevator is available for staff use

4 plus Elevator landings exhibit design elements of outstanding elegance and appeal

Vending and ice is available

Vending and sealed ice machines

2 plus Located in a recessed area

Vending and ice needs are handled in a specialized manner, such as an in-room service bar

4 plus Specialized delivery service available

Coin-operated laundry facilities

Valet laundry available at specific times

3 plus Pressing is available at specific times

4 plus Specialized service available 24 hours, seven days a week

Breakfast Area

If an on-premise restaurant is not available, standard continental breakfast is served in a good-sized area in, or adjacent to, the lobby; limited seating is available.

2 plus Expanded continental breakfast is served in a large-size breakfast room with appropriate seating for the size of the establishment

N/A

N/A

Restaurant & Dining Facilities (The number and type of food & beverage outlets should be in harmony with the theme of the property. Multiple outlets are expected at resorts)

One full-service outlet or food court; small lounge or bar area

Full service outlet or food court; small lounge or bar area

Upscale, full service restaurant; separate lounge or bar area

Multiple outlets; full-service formal or casually elegant; separate lounge or bar area

Recreational Facilities

Swimming pool with good quality pool furniture, availability is limited

Weather-appropriate swimming pool with very good quality and variety of pool furniture; hot tub

3 plus Swimming pool area is well-appointed with upscale design elements and an excellent quality and variety of pool furniture; hot tub and steam room; food and beverage is available poolside

4 plus Design elements are of outstanding elegance and appeal; pool furniture is of outstanding quality; full-time professional attendant is on duty, full spa services available

Limited variety of exercise equipment on site

Exercise room is in a designated room with extra amenities

On site with state-of-the-art equipment; lockers and dressing area provided

4 plus Extensive variety of state-of-the-art equipment; customized training programs offered by professionally trained attendants

Additional Recreational facilities (ie…playground, lawn games, tennis, golf, horseback riding, etc.)

Limited, basic recreational facilities

Very good variety of additional recreational facilities; on-or-off site privileges

Excellent variety of additional recreational facilities are available on site or arrangements are made for off-site services

4 plus First-class facilities with a unique variety of services offered

Meeting Rooms

One small meeting room with good, comfortable décor elements; basic audiovisual equipment available

Expanded meeting room with enhanced comfort and décor elements; a very good variety of audiovisual equipment available

Variety of well appointed meeting rooms with upscale design elements; state-of-the-art audiovisual equipment available

4 plus Design elements are of outstanding elegance and appeal; first-class facilities and a unique variety of services offered

Restrooms

One unisex

Separate ladies and men's restrooms convenient to public areas and adequate for the number of meeting rooms

3 plus Upscale facilities appropriate for the number of meeting rooms

4 plus First class facilities

Sundries and Other Shops

Sundries available at the front desk

Sundry area offering limited variety of merchandise

Upscale gift shop

Variety of first-class shops