Q1 What types of information are WDIG
sites collecting about kids who are 12 and younger?
Q2 How does WDIG use and share the
personally identifiable information that has been collected?
Q3 Does WDIG notify parents about
the collection of information on kids 12 and younger?
Q4 How do parents access information
about their kids?
Q5 What type of security does WDIG
Q6 Whom do I contact with questions
Q1 What types of information are WDIG sites collecting
about kids who are 12 and younger?
Children can surf Disney.com or other WDIG sites, view content, and play
some games without any personally identifiable information being collected.
In addition, we occasionally do host some moderated chat rooms where no
personally identifiable information is collected or posted. However, in
some areas it is necessary to collect personally identifiable information
from kids to allow participation in an activity (like entering a contest)
or to communicate with our community (via e-mail or message boards).
WDIG believes it is good policy not to collect more personally identifiable
information from kids 12 and younger than is necessary for them to participate
in our online activities. In addition, be aware that all sites that are
targeted to children 12 and younger are prohibited by law from collecting
more information than they need.
The only personally
identifiable information we collect from kids is first name, parent's
e-mail address, and child's birth date. We collect birth date to validate
a Guest's age. We may also collect personal information, like a pet's
name, to help Guests remember their Log-in Name and Password if they forget
We also allow parents
to request at any time that the information collected about their child
be removed from our database. If you would like to deactivate your child's
account, please send an e-mail message to firstname.lastname@example.org with
your child's Log-in Name and Password requesting that the account be cancelled.
How does WDIG use and share the personally identifiable information that
has been collected?
No information collected from Guests 12 and younger is used for any marketing
or promotional purposes whatsoever, either inside or outside Walt Disney
Internet Group's family of sites.
The information collected about kids 12 and younger is used only by WDIG
Web sites to provide services (such as calendars) or to conduct some games
or contests. Although Guests 12 and younger may be allowed to participate
in some contests where information is collected, notification and prizes
are sent to the parents' or guardians' e-mail address provided during
the initial registration process. Publication of contest winners' full
names, ages, or images for individuals 12 and younger require parental
or guardian consent. Sometimes a nonidentifiable version of a child's
name will be published. In those circumstances, parents may not be contacted
again for permission.
We do not allow kids
12 and younger to participate in unmoderated chat rooms.
We will give out personal
information about kids if required by law, for example, to comply with
a court order or subpoena; to enforce our Terms of Service, or site or
game rules; or to protect the safety and security of Guests and our sites.
Does WDIG notify parents about the collection of information on kids 12
Any time children 12 and younger register with us, we send an e-mail notification
to their parent or guardian. In addition, we require parents to give express
permission before we will allow their children to use e-mail, message
boards, and other features where personally identifiable information can
be made public to the Internet and shared with users of all ages.
We also give parents 48 hours to refuse any registrations kids make in
order to play games and contests. If we don't hear back, we assume it's
ok for a child to be registered with us. Once a child has registered,
he or she will be allowed to enter any future registration-based games
and contests, and parents aren't notified again. In this instance, we
use the information collected only to notify parents when a child has
won a game or contest. We don't use this information for any other purpose.
How do parents access information about their kids?
Here are three methods to review the information that has been collected
about children who are 12 and younger.
When parents give
their children access to interactive features like message boards, they
are required to establish a family account. Once a family account is established,
the primary account holder can review the personally identifiable information
of all family member accounts including a child's. You can access this
information by logging in to your family account at the Your Account home
If you are not already
a member of any of the WDIG sites, you can review your child's personally
identifiable information by logging in to your child's account at the
Member Services Home Page. You will need to have your child's member name
and password. There are instructions on the Your Account home page to
help you recover your child's password if they've forgotten it.
You can also contact
Customer Service to view the information that has been collected from
or about your child by sending an e-mail to email@example.com.
If you have not yet established a family account, you will need to have
your child's user name and password. Please include information (child's
member name, parent email address) in the email that will help us identify
your child's account so we can assist you with your inquiry or request.
What type of security does WDIG provide?
The importance of security for all personally identifiable information
associated with our guests is of utmost concern to us. WDIG takes technical,
contractual, administrative, and physical security steps to protect all
visitors' information. When you provide credit card information, we use
secure socket layer (SSL) encryption to protect it. There are some things
that you can do to help protect the security of your information as well.
For instance, never give out your Password, since this is what is used
to access all of your account information. Also remember to sign out of
your account and close your browser window when you finish surfing the
Web so that other people using the same computer won't have access to
If you need further assistance, please send an e-mail with your questions
or comments to firstname.lastname@example.org
write us at:
Walt Disney Internet Group
506 2nd Avenue
Seattle, WA 98104
Walt Disney Internet
Group is a licensee of the TRUSTe Privacy Program. If you believe that
WDIG has not responded to your inquiry or your inquiry has not been satisfactorily
addressed, please contact TRUSTe: http://www.truste.org/users/users_watchdog.html.