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Kids' Privacy Policy

Q1 What types of information are WDIG sites collecting about kids who are 12 and younger?
Q2 How does WDIG use and share the personally identifiable information that has been collected?
Q3 Does WDIG notify parents about the collection of information on kids 12 and younger?
Q4 How do parents access information about their kids?
Q5 What type of security does WDIG provide?
Q6 Whom do I contact with questions or concerns about this privacy policy?


Q1 What types of information are WDIG sites collecting about kids who are 12 and younger?


Children can surf Disney.com or other WDIG sites, view content, and play some games without any personally identifiable information being collected. In addition, we occasionally do host some moderated chat rooms where no personally identifiable information is collected or posted. However, in some areas it is necessary to collect personally identifiable information from kids to allow participation in an activity (like entering a contest) or to communicate with our community (via e-mail or message boards).

WDIG believes it is good policy not to collect more personally identifiable information from kids 12 and younger than is necessary for them to participate in our online activities. In addition, be aware that all sites that are targeted to children 12 and younger are prohibited by law from collecting more information than they need.

The only personally identifiable information we collect from kids is first name, parent's e-mail address, and child's birth date. We collect birth date to validate a Guest's age. We may also collect personal information, like a pet's name, to help Guests remember their Log-in Name and Password if they forget them.

We also allow parents to request at any time that the information collected about their child be removed from our database. If you would like to deactivate your child's account, please send an e-mail message to memberservices@help.go.com with your child's Log-in Name and Password requesting that the account be cancelled.

Q2 How does WDIG use and share the personally identifiable information that has been collected?

No information collected from Guests 12 and younger is used for any marketing or promotional purposes whatsoever, either inside or outside Walt Disney Internet Group's family of sites.

The information collected about kids 12 and younger is used only by WDIG Web sites to provide services (such as calendars) or to conduct some games or contests. Although Guests 12 and younger may be allowed to participate in some contests where information is collected, notification and prizes are sent to the parents' or guardians' e-mail address provided during the initial registration process. Publication of contest winners' full names, ages, or images for individuals 12 and younger require parental or guardian consent. Sometimes a nonidentifiable version of a child's name will be published. In those circumstances, parents may not be contacted again for permission.

We do not allow kids 12 and younger to participate in unmoderated chat rooms.

We will give out personal information about kids if required by law, for example, to comply with a court order or subpoena; to enforce our Terms of Service, or site or game rules; or to protect the safety and security of Guests and our sites.

Q3 Does WDIG notify parents about the collection of information on kids 12 and younger?

Any time children 12 and younger register with us, we send an e-mail notification to their parent or guardian. In addition, we require parents to give express permission before we will allow their children to use e-mail, message boards, and other features where personally identifiable information can be made public to the Internet and shared with users of all ages.

We also give parents 48 hours to refuse any registrations kids make in order to play games and contests. If we don't hear back, we assume it's ok for a child to be registered with us. Once a child has registered, he or she will be allowed to enter any future registration-based games and contests, and parents aren't notified again. In this instance, we use the information collected only to notify parents when a child has won a game or contest. We don't use this information for any other purpose.

Q4 How do parents access information about their kids?

Here are three methods to review the information that has been collected about children who are 12 and younger.

When parents give their children access to interactive features like message boards, they are required to establish a family account. Once a family account is established, the primary account holder can review the personally identifiable information of all family member accounts including a child's. You can access this information by logging in to your family account at the Your Account home page.

If you are not already a member of any of the WDIG sites, you can review your child's personally identifiable information by logging in to your child's account at the Member Services Home Page. You will need to have your child's member name and password. There are instructions on the Your Account home page to help you recover your child's password if they've forgotten it.

You can also contact Customer Service to view the information that has been collected from or about your child by sending an e-mail to memberservices@help.go.com. If you have not yet established a family account, you will need to have your child's user name and password. Please include information (child's member name, parent email address) in the email that will help us identify your child's account so we can assist you with your inquiry or request.

Q5 What type of security does WDIG provide?

The importance of security for all personally identifiable information associated with our guests is of utmost concern to us. WDIG takes technical, contractual, administrative, and physical security steps to protect all visitors' information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your Password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the Web so that other people using the same computer won't have access to your information.

Q6 Whom do I contact with questions or concerns about this privacy policy?

If you need further assistance, please send an e-mail with your questions or comments to memberservices@help.go.com
write us at:

Member Services
Walt Disney Internet Group
506 2nd Avenue
Suite 2100
Seattle, WA 98104

Walt Disney Internet Group is a licensee of the TRUSTe Privacy Program. If you believe that WDIG has not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact TRUSTe: http://www.truste.org/users/users_watchdog.html.