Areas of Talent

If you are ready to advance your career or simply looking for new challenges, become part of one of the best work forces in the country! The AAA National Office employs some of the nation’s best and brightest professionals to help develop and implement AAA’s road map for the future. We encourage people to continually adapt career paths to their growing interests and talents.

Accounting Information Services
Association Communication Market Research
Automotive MRM Action Center
Call Center Partnership Programs
Corporate Affairs Publishing
Financial Services Purchasing & Corporate Services
General Counsel Travel Services
Human Resources

The following highlights several of our business lines:

Accounting:
Bills and process payments to and from clubs. Provides financial analysis of Association partners to determine risk to clubs and members with special emphasis on travel suppliers. Also, prepares and distributes to all annual meeting delegates the annual financial report of the National Office. Typical positions in this area may include: Accountants, Payroll, and Accounting Techs & Analyst.
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Association Communication:
Communicates important Association strategic initiatives and promotes sharing of best practices. Includes Writers, Social Media Professionals, Editors, and others.
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Automotive:
AAA Automotive's number one priority is to make the car ownership experience more satisfying. During visits to our more than 1,100 offices nationwide though AAA.com, AAA helps consumers make better informed decisions when buying, financing, repairing or insuring a vehicle and provides members emergency road service. There are a wide variety of positions ranging from Account Executives working with partners to Technicians and experts on roadside assistance.
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Call Center
:

Provides a safety net for member calls to ensure that misrouted calls receive AAA/CAA service. Provides processing of new membership sales via national, toll-free access. Core services require exceptional Customer Service Representatives, Project Managers, and Trainers.
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Corporate Affairs:
Provides AAA Board support, financial analysis, operations reviews, merger support, quality standards and accreditation program support. Maintains Association best practices database, membership data/reports, Passenger Car Reports, dues/services, club board officials and territories. Manages custom club insurance products. Jobs in this area require skills in data management and consulting such as Certified Public Account´s, Management Representatives, Meeting Planners, and Club Records specialist.
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Financial Services:
Develops, negotiates, and manages national Financial Services programs with various financial institutions on behalf of participating AAA clubs. Responsibilities include strategic planning, product development, club support, marketing support, business line integration, and liaison with partners and clubs. Positions in this department require strong negotiation and financial expertise such as Product Managers, Financial Service Specialists, and Marketing Managers.
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General Counsel:
Drafts and reviews legal documents; negotiates contracts with Association partners and suppliers; registers and enforces trademarks and copyrights; provides legal counsel and assists in dispute resolution. Typical positions in this area include Paralegals and Legal Counsel.
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Human Resources:
Provides customer service and employee assistance related to HR plans, policies and employee programs including benefits, counseling, forums, relocation, activities, training, educational assistance and compensation.  Provides recruitment and selection services for internal and external staffing efforts. Jobs in this area include Training & Development Specialists, HR Generalist, Benefits & Compensation analysts, and others.
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Information Services:
Ensures technical delivery and high availability of AAA.com business line content and functionality. Maintains Association information security through network and system audits. Positions in this area require sophisticated technical skills such as Systems Developers, Database Programmers, System Architects, and Information Security experts.
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Market Research:
Conducts Association market research, customer satisfaction tracking and competitive research. Serves as clearinghouse for market research documents and practices. Most jobs require specific training in research techniques and include Market Research Analysts and Member Relations coordinators.
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Member Relationship Management (MRM) Action Center:
Leverages the collective buying power of AAA clubs by negotiating and delivering national pricing agreements on demographic data and prospect lists; MRM services (DirectFocus, segmentation and modeling); on-line email marketing tools and email address appending; and MRM consulting services for evaluating, planning and implementing MRM initiatives. Typical positions in this area include Data Management Analysts, Technical Analysts, and club relations specialist.
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Partnership Programs:
Expands member value through growing the Association’s Show Your Card & Save programs; works with AAA club based acquisition group to acquire and manage national merchants; ensures exceptional member value, brand protection, creates collateral income; supports local programs with marketing, training and best practices. These jobs require significant relationship building skills along with marketing and branding expertise such as Program Managers, Account Executives, and new Account Managers.
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Publishing:
AAA is one of the world's largest travel-information publishers, distributing millions of copies of print and online materials annually to members and consumers.

AAA's member publications include the TourBook® and CampBook® guides and a variety of mapping products such as sheet maps and TripTik Travel Planner strip maps used to create custom routings. On AAA.com, members can access searchable listings for AAA Approved and Diamond-rated hotels and restaurants as well as campgrounds, attractions and events. Online, members also can book hotels at low AAA member rates and access maps, driving directions and travel information using the TripTik®  Travel Planner. Many clubs also offer AAA Drive Trips vacations, printable AAA Map Gallery maps and e-Travel Store merchandise.

Travel publications for the consumer market include the AAA/CAA Road Atlas series, Traveling With Your Pet: The AAA PetBook®, worldwide travel guides (AAA Spiral Guides and AAA Essential Guides) and destination-specific maps and guides. As our largest unit within the company, there is a wide range of jobs from editors, to inspectors, to pagination specialist, to graphic artists, along with a variety of analysts positions working n data for AAA Tour Books and on-line travel information products.
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Purchasing and Corporate Services:
Oversees AAA/CAA Power Purchase Program, which (under the direction of the Purchasing Advisory Group), negotiates national agreements by leveraging AAA/CAA club buying power resulting in lower club costs. Overall building operations also falls under Corporate Services providing building and grounds upkeep, print shop, mail services, café and other on-site services. Positions in this area include Buyers, Building Operations Technicians, Café staff, and Mail Services positions.
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Travel Services:
AAA Travel Services provides complete travel solutions for AAA/CAA members and the traveling public. The AAA network of over 1,000 offices and AAA.com offer a full range of travel services from requests for up to date travel information to assistance with worldwide tour or cruise packages and travel insurance. The goal of AAA Travel is to continue to be the most trusted brand in the travel industry. Positions require strong negotiation and relationship skills such as Cruise Relations, Tour Relations, and Business Analysts.
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