Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located in a commercial area with restaurants, businesses and shopping nearby, this extended-stay hotel offers studio and one- and two-bedroom units with cooking facilities. All units include sleep sofas and flat-panel TVs. The exercise room is equipped with cardiovascular equipment as well as a universal weight machine.
Smoke free premises. 95 efficiencies, some two bedrooms. 4 stories, interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Exceptional
Based on Ratings from 55 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-15-2017
Pros: Everything was great! The staff was great, rooms were clean, and the breakfast was awesome!!! Felt like home!
Cons:
7.0
David
Good
Family with Young Children
09-15-2017
The hotel itself was lovely, however, the morning breakfast service area was very congested throughout breakfast - it seems either the flow of that area is really poor, or it really is too small a space for the number of guests it expects to serve. The outdoor pool and patio were great features. My kids loved the basket ball court. I made note to the front desk staff however that the holes in the netting around the court and position of the hoop in front of a guest patio was poorly arranged, and quite unsafe for guests. The hotel was in great location close to restaurants, shopping and the main highway.
Pros: The manager of the hotel was excellent and provided great assistance in adjusting our dates for check in (we had booked online and had incorrectly entered the wrong date). Being from the same area back home, my husband and manager had great conversation.
Cons: The longer term occupant below us made complaints about noise within 5 min of us entering our unit, and apparently had made similar complaints about previous occupants. I was extremely upset on how the front desk male staff responded, and threatened me.
9.0
Verified Hotel Guest
Wonderful
09-15-2017
Pros: The floor plan of the suite with its kitchenette. Nice looks overall of the lobby
Cons: Those beds are too darn small to be queens. I am 6'2" and my feet were at the very edge. My wife is about 5'8" and we competed for space all night
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-15-2017
Pros: Very comfy and cozy! Friendly staff and decent food for breakfast and dinner.
Cons: No!
9.0
Pamela
Wonderful
Group Traveler
09-15-2017
Pros: Very clean and spacious. The breakfast area was clean and well supplied. Absolutely gorgeous granite countertops.
Cons: Could hear guests above our head.
4.2
Ida
Disappointing
family with young children
09-05-2017
Our stay was terrible!
Pros: Location
Cons: Breakfast was horrible, not at all what I expected having stayed at many suite type hotels. Coffee was always cold, the juice always ran out before the end, there was never enough food to serve the guests that wanted breakfast. None of the breakfast items appeared to be fresh, it was either canned, frozen, pre-mixed (eggs) except for the waffles whose batter was runny. The room was dirty, dishes were not clean, spider webs hanging from ceiling, it wasn't vacuumed, none of the amenities to wadh dishes were available, the fridge and stove top were not clean, nor was the bath. Thermostats and bath fans were not operable. The staff were not always friendly, particularly one of the kitchen cooks who scared my younger children and had older siblings ask for items. The cleaning crew was on a short and tight cleaning schedule and not accommodating (probably why the rooms aren't clean). They don't have nice or many items if you forget something @home. Just as the cleaning crew was on a tight schedule, so was the kitchen crew, terrible breakfast. I was so terribly disappointed and we had two suites, what a waste of money. I will not use Booking.com again, the advertising is false and misleading. Looking out the window you can see how dirty the outside of the suites are, it is not well maintained and quite out dated. I would have canceled gor another location but the cancellation fee for the two suites was too much for our budget so we opted to spend the majority of our time out of the suites and with other family and friends.
10.0
José
Exceptional
family with young children
08-26-2017
Exceptional
Pros: Clean and good location
Cons:
10.0
Richard
Exceptional
young couple
08-21-2017
Overall it was one of...
Pros: The bed was comfortable and the room was spacious
Cons: One of the stovetops didn't work
10.0
Jamie
Exceptional
young couple
08-06-2017
Huge rooms, quiet floor.
Pros: Big rooms!
Cons:
10.0
Mary
Exceptional
young couple
06-06-2017
Exceptional
Pros: Loved the floor plan
Cons: No bathtub
10.0
Leslie
Exceptional
solo traveller
06-05-2017
It was a good stay...
Pros: Shower I liked
Cons: Sleep on my side and could not get pillows right
9.2
Gwendolyn
Wonderful
solo traveller
05-21-2017
Superb
Pros: Room was large, bed was comfortable, good
To have a refrigerator & microwave and all the
Features of home.
Cons: ?
10.0
Amy
Exceptional
review category group of friends
05-01-2017
Excellent hotel. Would definitely stay...
Pros: Loved the room layout, updated textiles, the pull out bed was great for the kids. Breakfast was amazing. Kids loved the pool.
Cons: The Belgian waffles were great but everyone wanted one. Many people had to wait or get something else. Would suggest having 2 or more available. There was only one being used the morning we were there.
7.1
Guy
Good
family with young children
03-27-2017
Unpleasant because of surprise fees
Pros:
Cons: Pet friendly according to bookings - you did not mention $75 fee applied - I guess most facilities are pet friendly if they can charge more for one pet than two adults. Bookings should mention fees !! Very misleading !!!
9.6
Karen
Exceptional
family with young children
03-17-2017
Nice stay
Pros: Food and front desk personnel were both awesome!
Cons: The toilet was stopped up when we got there. Maintenance handed us a plunger. He said it was just the type of toilet it was and then suggested my granddaughter had put something in it. Totally not true. We plunged it and it worked. It would have been nice if he had just said "I'm sorry this has happened. Let me help you plunge it." :( All other staff was very helpful. Especially Karen at the front desk.
8.8
Kevin
Excellent
family with young children
03-07-2017
Fabulous
Pros: Breakfast
Cons: Unruly soccer kids running unsupervised around the hotel at late hours. Meed some kind of parental policy.
5.0
Stephen
Fair
young couple
03-01-2017
Passable
Pros:
Cons: Booking.com showed this as a pet-friendly facility but didn't indicate the $75 charge.
8.3
Kimberly
Very Good
family with young children
02-26-2017
Southern Charm and Efficient
Pros: Really efficient room with stove top, full size refrigerator and dishwasher.
Very basic and clean decor.
Staff was UNBELIEVABLY POLITE AND HELPFUL!!!! Pay increase for everyone!
Cons: No tub
Loud people late at night
Only 1 bed, I thought we had 2 reserved
10.0
Sharon
Exceptional
young couple
02-20-2017
Exceptional
Pros: We truly enjoyed our stay, everything was wonderful staff was very friendly and professional. Breakfast was great as well we will definitely stay again as we travel.
Cons: No
9.2
Beth
Wonderful
family with young children
01-30-2017
Superb
Pros: Very spacious clean rooms. Plenty of choices at breakfast
Cons: Would have been move to be able to walk inside from one building to another. Crossing the parking lot to get to main facility was very cold
8.8
Michele
Excellent
family with young children
12-30-2016
Hidden gem in Hoover
Pros: Great location just off 280 but tucked in a beautiful wooded office park, felt like it was miles away from the rush of highway 280. King suite had separate living area with sofabed perfect for our teen son. Excellent evening reception and good breakfast items. It appeared recently remodelled although linens could have used refreshing.
Cons: Pillows were lumpy and not comfortable. Breakfast room was at one end of facilities and our room was at other end. It was quite a walk for my elderly mother.
10.0
Joseph
Exceptional
review category group of friends
10-04-2016
Exceptional
Pros: Everything was great!
Cons:
10.0
Pam
Exceptional
family with young children
10-01-2016
Exceptional
Pros: The suite and the continental breakfast were great! The staff was so friendly and accommodating! We will definitely stay there again!
Cons:
10.0
Chris
Exceptional
family with young children
08-03-2016
Great hotel, definitely would stay...
Pros: Everything about our stay was great. After a long drive from eastern Florida it was nice to relax halfway home for the night.
Cons: No complaints. Everything was great from the staff, to the room, to the breakfast.
6.3
Insu
Pleasant
family with young children
07-29-2016
Pleasant
Pros:
Cons: I stayed two bedroom suite. It's less spacious than photo.
9.6
Michael
Exceptional
solo traveller
07-29-2016
The Hilton name represents the...
Pros: The generous breakfast was exceptional. The facility was well maintained and clean. The pool was refreshing. The staff was warm and attentive.
Cons: I have no complaints or suggestions whatsoever. Nice work!
10.0
Adela
Exceptional
young couple
07-27-2016
Outdoor pool/Neverending coffee LOVE IT
Pros: The outdoor pool and basketball court were very fun! Also close proximity to a nice grocery store and Walgreens was very convenient.
Cons: Interior is a little dated (compared to my stay in other Homewood Suites).
10.0
Csmith3
Exceptional
family with older children
07-19-2016
Exceptional
Pros: Was very pleased the way the staff / manager worked with us and our baseball tournament schedule changes. We will definitely stay here again!
Cons:
10.0
Laurence
Exceptional
mature couple
06-27-2016
Will recommend your establishment to...
Pros: From layout was very smart. Decor was just right.
Cons:
10.0
Johnny
Exceptional
mature couple
05-31-2016
Nice stay
Pros: Bed very nice, room clean and stocked, cleaning people very nice and other staff very nice and helpful. Breakfast was good.
Cons: Nothing
8.8
John
Excellent
solo traveller
05-19-2016
Fabulous
Pros: The room was really nice.
Cons: The front desk person seemed to be irritated I had to check in late. I asked her a few questions and she was very short.
10.0
Madolyn
Exceptional
mature couple
05-15-2016
The stay was awesome.
Pros: The room was wonderful and nice.The facility was quite and breakfast was awesome.
Cons: Everything was wonderful.
8.3
Didi
Very Good
solo traveller
04-24-2016
Great hotel
Pros: I loved this hotel. Service was excellent and they have an excellent hotel chef.
Cons: The only thing that could be better is if they had ovens in the room.
10.0
Veronica
Exceptional
young couple
02-16-2016
Exceptional
Pros: The room was set up nice.
Cons:
10.0
Connie
Exceptional
family with young children
01-19-2016
Nice and quiet
Pros: Everything
Cons: Nothing
10.0
Troy
Exceptional
family with young children
01-03-2016
Great for families with young...
Pros: The staff at this hotel were amazing. The lady that takes care of the breakfast area was awesome. She went out of her way to make sure we had all we needed.
Cons:
9.2
Eric
Wonderful
family with young children
12-29-2015
Great location!
Pros: Staff was friendly and accomodating.
Cons: Breakfast was pretty gross. Weird flying-saucer egglike objects, greasy, bland sausage, not a lot of healthy options.
8.8
Keandre
Excellent
mature couple
11-14-2015
Home away from home
Pros: Thanks I loved the hotel !! The room was amazing and I loved the outside of it.
Cons: The price was a little much for one night but other than that the stay was amazing.
10.0
Mark
Exceptional
family with young children
10-24-2015
Overall A+
Pros: Friendly staff, excellent customer service, just an overall A+..will definitely stay again.
Cons:
10.0
Debbie
Exceptional
mature couple
10-13-2015
Exceptional
Pros: Very spacious room. Staff answered all my questions. Location was good.
Cons: No room service for food. We were to tired to go eat out.
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