The large and attractive lobby area, as well as the friendly staff, create a nice welcome. Guest rooms are spacious and comfortable, and most king rooms are furnished with pull-out sofas.
Smoke free premises. 81 units. 4 stories, interior corridors. Accessibility (Call).
Cons: The coffee pot in the room didn't work properly.
6.0
Anonymous
Pleasant
07-21-2017
The staff was great but the room was not clean. Had shaving cream and hair in sink.
Pros: The clerk at the front was AWESOME.
Cons: It was not very clean. That is the only issue.
5.0
Anonymous
Fair
07-21-2017
Pros: It was adequate- similiar to a Hampton inn
Cons: It didn't meet expectations- it was not three stars
9.0
Anonymous
Wonderful
07-21-2017
Pros: location
Cons: not much dislike
10.0
Anonymous
Exceptional
07-21-2017
Pros: Convenience,& comfort !
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The rooms were clean and tastefully decorated. The staff was exceptionally friendly and helpful. Hotel was located in an area with lots of restaurant's, many within walking distance. King size bed very comfortable.
Cons: I liked everything about this hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The price. Ease of booking. Lots of food choices nearby
Cons: Ummmm, parking was adequate
6.0
Anonymous
Pleasant
07-21-2017
Pros: ROOMS WERE VERY NICE. HOTEL IS UNDER RENOVATIONS.
Cons: HOT BREAKFAST IS HORRIBLE!! THE FOOD THEY USED IS THE LOWEST CLASS FRABICATED EGGS AND GRAVY FOR THE BISCUITS. HOTEL IS UNDER RENOVATION AND A MESS.
4.0
Anonymous
Disappointing
07-21-2017
Pros: Everything worked in the room.
Cons: UNDER RENOVATION!!! Did not know this until arrived. WILL GIVE another chain an opportunity because of it. They should have offered me a 15% discount instead of losing a customer. No caffeinated coffee in room when I arrived, had to ask for it at desk.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Room was very quiet and the TV featured HD picture and clear reception on all channels.
Cons: Minor complaint -- the room was missing the mini-refrigerator.
7.0
Anonymous
Good
07-21-2017
Pros: The staff was extremely courteous.
Cons: The toilet backed up and the door kept sticking.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location was near food shopping
Cons: Bathroom vent fan leaked water sink didn't drain well
10.0
Anonymous
Exceptional
07-21-2017
Pros: Clean, safe, friendly staff, easy access to the interstate. Will definitely stay here again
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location, friendly staff.
Cons: Breakfast (eggs) is a little lacking.
8.0
Anonymous
Very Good
07-21-2017
Pros: The server at breakfast needs a raise! She was the most cheerful and helpful person I have run across in ages and ages. She brought things that people needed, kept the area sparkling clean, and made morning a pleasure for all. :)
Cons: Pool was closed for maintenance, but better that than swimming in a grungy pool.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location and comfortable, clean room. Exceeded our expectations!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Nice and Clean.. Close to interstate.. Staff was nice.. Thanks to hotel employee for being extremely nice to me
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros: Front desk staff were friendly and helpful
Cons: The room was VERY disappointing. Not enough characters to explain all the problems with room.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Good value. Convenient location. TV actually had all channels in HD.
Cons: Lighting in the bathroom was poor. There was a light bar above the mirror but no switch to turn it on.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Breakfast
Cons: Everything was fine
10.0
Anonymous
Exceptional
07-21-2017
Pros: Hotel employee greeted us at the front desk already knew who I was. It's nice when you call in and the next day someone actually listened to you on the phone and recognized the family from Texas. The breakfast staff was always working hard. Friendly
Cons: My husband accidentally forgot my pillow.
10.0
Anonymous
Exceptional
04-24-2017
Awesome
Pros: I really enjoyed staying here. My son play travel baseball so my family and I have stayed in several hotels and this one by far was the best.
Cons:
10.0
Anonymous
Exceptional
03-27-2017
Fairfield-A good value for a...
Pros: Breakfast was varied and included fresh fruit. The staff was super and they upgraded us to a suite for no additional charge. We were there for three nights so the suite definitely met our needs. The beds were were very comfortable, and the property was quiet. The property is close to many nice restaurants. We would stay there again.
Cons: We like to have an evening glass of wine, so a bar would have been nice. We met our son at the Hilton where he was staying g for a drink, and it was within walking distance.
7.1
Anonymous
Good
10-10-2016
A comfy place to rest...
Pros: The staff was very friendly and helpful. The rooms were clean, and the beds were comfy.
Cons: The breakfast could have been a little better. Everyone doesn't eat pork. A little grits would be nice with the eggs. The tub could use an upgrade.
10.0
Anonymous
Exceptional
06-06-2016
Good choice
Pros: The breakfast was good and the service was helpful.
Cons:
7.9
Anonymous
Good
06-02-2016
Good
Pros:
Cons: Breakfast could be better
7.9
Anonymous
Good
04-05-2016
My family will be back
Pros: Location and claen
Cons: The AC didn't cool properly
8.3
Anonymous
Very Good
02-28-2016
Pleasant Stay
Pros: The hotel is undergoing renovation but they still had a nice buffet style breakfast. The hotel staff is always friendly and even though my room was right by the elevator bay, it was still very quiet and afforded me a good nights sleep.
Cons: I'm a clean freak and my room was not as clean as it should have been. If you are being paid to clean, clean! There was still someone's leftover food in the mini fridge and a strand of someone's hair was on the toilet seat. I'm glad I always travel with my bleach.
7.5
Anonymous
Good
02-22-2016
Good
Pros: The bed was comfortable and the decor was nice.
Cons: The woman at the front desk was very nice upon arrival however not as kind later in the night when I bought a drink from the lobby. Also when I turned the water on in the shower the water was black for the first minute. I figured this was due to the renovations being done so I did not report it. Other than that it was very nice
7.9
Anonymous
Good
02-08-2016
Property under renovation...keep going.
Pros: I liked the bed, very comfortable. The desk chair was also comfortable.
Cons: The room needs help. Red stains on the wall in the bathroom, pin holes in the blackout curtain. Also received 2 conditioners and no shampoo and only one soap. Not a big deal but not up to standard.
5.0
Anonymous
Fair
02-07-2016
Passable
Pros: The bed was nice and soft
Cons: The management team was not all that helpful.
9.2
Anonymous
Wonderful
11-18-2015
Great choice
Pros: Location and friendly staff.
Cons:
7.5
Anonymous
Good
09-22-2015
Good
Pros: The staff was very nice. The room was clean.
Cons: More choices for breakfast bar.
6.5
Anonymous
Pleasant
09-13-2015
Pleasant
Pros: comfortable bed cleanest most reasonable hotel near jacksonville st
Cons:
8.8
Anonymous
Excellent
09-06-2015
Nice place
Pros: better technical support for technical issues. otherwise great.
Cons: tv wasn't working in part of suite but they did everrything they could to fix the issue
10.0
Anonymous
Exceptional
08-11-2015
Clean & comfy
Pros: Checked in late in the evening and the lady who checked us in was very nice & friendly. We enjoyed our stay and were pleased with the hotel.
Cons:
10.0
Anonymous
Exceptional
07-17-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
06-18-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
04-24-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
04-21-2017
Fabulous
Pros:
Cons:
9.6
Anonymous
Exceptional
12-25-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
11-07-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
11-03-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
08-27-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
06-30-2016
clean and convenient comfy beds
Pros:
Cons:
7.5
Anonymous
Good
05-19-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
05-10-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
02-28-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
06-21-2016
Good
Pros: Hotel was clean.
Cons: Sausage not cooked well. Front desk did not communicate what was going on. Our reservation was for 2 Queen beds and when we got there she didn't tell us she didn't have what we asked for she only told us she had updated us to a King bed. I reminded her I had booked for 4 adults and 1 King bed would not be enough. She said I will see what I can do. Still no communication and 10 minutes later she handed us more keys. I assumed she had found a room with 2 queen beds so I handed her back the 1st keys she gave us. She said no, the second room is comped. I appreciate the comp and taking care of us but she did not communicate very well.
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