Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
On Mobile Bay, the public areas of this resort reflect a bygone era of elegance and are sprinkled with historical mementos. Landscape displays on the expansive 55-acre grounds change with the seasons. The original structure that was built in the 1800s has long been gone from fire, but the area is rich with history. For example, a Civil War hospital was once located on the grounds, where guests can discover more fascinating history or simply enjoy the lush landscaping.
Smoke free premises. 405 units. 2-4 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, marina, fishing, regulation golf, tennis, recreation programs, kids club, bicycles, playground, game room, health club, spa.
Guest Services
valet laundry, airport transportation, room service, area transportation-Fairhope.
Terms
check-in 4 pm, 5 day cancellation notice, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 68 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: Lots of activities, beautiful grounds
Cons: no
10.0
Al
Exceptional
Traveling as Couple
10-20-2017
Pros: location, dinning room setting,hospitality
Cons:
10.0
Jerry
Exceptional
young couple
10-03-2017
Excellent
Pros:
Cons:
10.0
Ben
Exceptional
young couple
09-29-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
09-25-2017
Would definitely return & recommend
Pros: Cleanliness
Beds were comfortable
Food was good
Service was excellent
Cons:
8.8
Mr
Excellent
young couple
09-21-2017
Average rooms
Pros: The pool area was stunning.
Cons: The bathroom was moldy and there were buggs coming from the sink
10.0
Anonymous
Exceptional
review category group of friends
09-10-2017
Could not ask for a...
Pros: Breakfasts, politeness of staff, view from room, pool, walking paths, afternoon tea
Cons: Room cleaned In late aft instead of morning
7.5
Sean
Good
solo traveller
09-05-2017
Good
Pros:
Cons:
10.0
Troy
Exceptional
young couple
08-24-2017
Great
Pros: The relaxing atmosphere
Cons: The prices at the breakfast
9.2
John
Wonderful
young couple
08-24-2017
Super cool resort, bueatiful environment
Pros: Very cool ambience
Cons: The Resturants food quality (dinner) sucked but staff was fabulous
7.9
Lana
Good
family with young children
08-23-2017
We had a good time.
Pros: Swimming pool is awesome and the swings around the property are relaxing. The shuttle to fairhope was really nice.
Cons: Bathroom door broke with my daughter inside. Luckily housekeeping came by and got her out, they put a call into maintenance but it took a second call from us to get them to fix the door. After 3 maintenance men,tools, ladder and 3 hours, the bathroom door was fixed. Only to find a dirty wash cloth hanging on the shower curtain. I let management know all the problems. They just weren't the best hosts.
9.6
Anonymous
Exceptional
family with young children
07-27-2017
Exceptional
Pros:
Cons:
6.3
Angela
Pleasant
young couple
07-26-2017
Pleasant
Pros:
Cons: The hotel charged a hidden fee of 40 dollars for 'complimentary services' as tea, coffee, kayak, bikes etc. This fee was added to the online offering without any info.
Indoor pool was closed, due to lightning, so we couldn't go swimming.
8.3
Gerald
Very Good
young couple
07-23-2017
Very good
Pros:
Cons:
10.0
Andrew
Exceptional
young couple
07-11-2017
A real treat for my...
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
06-29-2017
Amazing Resort
Pros: Amazing hospitality from all staff members and top notch service!
Cons: Our server at Buckey's was inconsistent. Poor service and not very accommodating.
9.6
Karen
Exceptional
young couple
06-23-2017
Exceptional
Pros:
Cons:
10.0
Thomas
Exceptional
young couple
06-16-2017
Exceptional
Pros:
Cons:
8.8
Amy
Excellent
young couple
06-07-2017
Fabulous
Pros:
Cons:
10.0
Katherine
Exceptional
review category group of friends
06-05-2017
Exceptional
Pros:
Cons:
7.1
Robert
Good
young couple
05-26-2017
Good
Pros:
Cons: Housekeeping did not service room.
Water in shower was sparse.
10.0
David
Exceptional
young couple
05-23-2017
Exceptional
Pros: I have always wanted to stay at the Grand. Was lucky to snag a good deal while visiting the lovely town of Fair Hope. The hotel property is beautifully maintained and the gardens are lovely. I especially enjoyed the relaxing atmosphere and was so glad to see so many young families enjoying the many facilities. I can not say enough about how accommodating the staff was. Top notch in every way.
Cons: My stay wasn't long enough!!
10.0
Kimberly
Exceptional
family with young children
04-22-2017
Mother daughter vacation goals!!!
Pros: As a single parent traveling with my daughter it can be scary traveling... we felt safe and comfortable there, my daughter was asking when we could come back we enjoyed it so much.
Cons: It exceeded all my expectations above and beyond impressed.
10.0
Selina
Exceptional
family with young children
04-11-2017
Best stay ever at the...
Pros: Everything
Cons: Nothing
10.0
Anonymous
Exceptional
family with young children
03-25-2017
Exceptional
Pros:
Cons:
5.8
Anonymous
Okay
young couple
03-22-2017
Not a good value
Pros: The facilities were beautiful and we enjoyed our meals in the dining room.
Cons: Our room was not worth the 400 per night. We had a large room but no room darkening curtains or a safe in the room. I would never pay 400 per night again to stay here again.
7.9
Ashley
Good
review category group of friends
03-19-2017
Good
Pros:
Cons:
10.0
Louahnee
Exceptional
young couple
03-05-2017
Peaceful and Rejuvenating experience to...
Pros: Beautiful,Relaxing, peaceful. Activities available for entire family.
Cons: N/a
10.0
Walter
Exceptional
young couple
03-05-2017
Exceptional
Pros:
Cons:
9.6
Leonard
Exceptional
family with young children
03-01-2017
Exceptional
Pros: All was very nice!
Cons: N/A
9.6
Kyle
Exceptional
young couple
02-26-2017
Will definetely go back.
Pros: The multiple activities that you can find by just walking around the property without lines, booking. Just spontaneous entretaintment. The bibles in the drawers awesome detail. Staff was super friendly and professional. I am in the customer service field and that was a major plus. We will definetely go back.
Cons: You could update the tech aspect options. Example: Other hotels we been already have usb ports to charge gadgets at the base of all lamps.
Flat irons besides only blower
Face soap *very importan* Must peopes faces break out using non facial soap.
It is the little details.
8.3
Henry
Very Good
review category group of friends
02-26-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
02-14-2017
Amazing
Pros: Everything
Cons: N/a
8.8
Anonymous
Excellent
review category group of friends
01-31-2017
Fabulous
Pros:
Cons:
10.0
Michelle
Exceptional
family with young children
01-16-2017
Exceptional
Pros:
Cons:
9.6
Earl
Exceptional
young couple
01-01-2017
Truly a Grand Experience!
Pros: 4pm cookies and coffee were great! The Grand Gumbo was so good we had it twice!
Cons:
9.6
William
Exceptional
young couple
12-28-2016
Exceptional
Pros:
Cons:
10.0
Mike
Exceptional
young couple
12-07-2016
Loved it !
Pros: Beautiful property and location
Cons:
9.6
Emmanuel
Exceptional
family with young children
12-05-2016
Very good hotel
Pros: Room was comfortable & bathroom fantastic! Brunch was excellent
Cons: A little pricey
8.1
Yvonne
Very Good
young couple
12-05-2016
Very good
Pros:
Cons:
10.0
Cindy
Exceptional
family with young children
11-28-2016
Grand!
Pros: Excellent service... made you feel special!
Cons:
10.0
Richard
Exceptional
review category group of friends
11-26-2016
Beautiful way to spend Thanksgiving
Pros: Beautiful grounds and great, friendly staff
Cons: N/A
9.6
Charles
Exceptional
young couple
11-14-2016
Exceptional
Pros:
Cons:
10.0
Jon
Exceptional
young couple
10-27-2016
Magnificent on Mobile Bay.
Pros: Loved the warmth and helpfulness of the staff. Poolside staff were fantastic. Also we just loved the location.
Cons: N/A
9.2
Carol
Wonderful
mature couple
10-04-2016
Great weekend getaway
Pros: Great hospitality
Cons: Bed was uncomfortable and carpets were stained
8.8
James
Excellent
young couple
09-25-2016
Fabulous
Pros:
Cons:
8.8
Jennifer
Excellent
review category group of friends
09-16-2016
Fabulous
Pros:
Cons:
9.2
Jerry
Wonderful
review category group of friends
09-15-2016
Superb
Pros:
Cons:
7.5
Lisa
Good
young couple
09-09-2016
Super location - Staff adequate
Pros: Location. Bucky's staff was excellent. Very friendly. Salt Water Grill staff great. Cannon ceremony was excellent. Grounds around property immaculately kept.
Cons: Did not get the bay view I had paid for. Had to move to another room after complaining. View was obscured by a tree. Check in staff had an attitude. Parking was bad over Labor Day weekend.
4.2
Carolyn
Disappointing
family with young children
09-06-2016
Disappointing
Pros: The place was chaos! The staff had no control of the facilities.
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