Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
On Mobile Bay, the public areas of this resort reflect a bygone era of elegance and are sprinkled with historical mementos. Landscape displays on the expansive 55-acre grounds change with the seasons. The original structure that was built in the 1800s has long been gone from fire, but the area is rich with history. For example, a Civil War hospital was once located on the grounds, where guests can discover more fascinating history or simply enjoy the lush landscaping.
Smoke free premises. 405 units. 2-4 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, marina, fishing, regulation golf, tennis, recreation programs, kids club, bicycles, playground, game room, health club, spa.
Guest Services
valet laundry, airport transportation, room service, area transportation-Fairhope.
Terms
check-in 4 pm, 5 day cancellation notice, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 68 guests
Showing reviews 1 - 5 of 50
4.0
Anonymous
Disappointing
07-28-2017
Pros: Beautiful position, pool, open fires
Cons: Ridiculously long lines for tea and coffee, very poor quality of breakfast, bad waiting staff in the restaurant
10.0
Anonymous
Exceptional
07-28-2017
Pros: So many activities for children, it is a perfect vacation spot. The service staff is of utmost courtesy. Fishing off the pier is a must!
Cons: The hotel has an incredible pool, but the configuration makes it difficult to keep an eye on your children. There is no lifeguard which I think the hotel could afford to hire.
10.0
Anonymous
Exceptional
07-28-2017
Pros: Lots of activities, beautiful grounds
Cons: no
7.0
Anonymous
Good
07-28-2017
Pros: History
Cons: Very overpriced
7.1
Anonymous
Good
05-26-2017
Good
Pros:
Cons: Housekeeping did not service room.
Water in shower was sparse.
10.0
Anonymous
Exceptional
05-23-2017
Exceptional
Pros: I have always wanted to stay at the Grand. Was lucky to snag a good deal while visiting the lovely town of Fair Hope. The hotel property is beautifully maintained and the gardens are lovely. I especially enjoyed the relaxing atmosphere and was so glad to see so many young families enjoying the many facilities. I can not say enough about how accommodating the staff was. Top notch in every way.
Cons: My stay wasn't long enough!!
10.0
Anonymous
Exceptional
04-22-2017
Mother daughter vacation goals!!!
Pros: As a single parent traveling with my daughter it can be scary traveling... we felt safe and comfortable there, my daughter was asking when we could come back we enjoyed it so much.
Cons: It exceeded all my expectations above and beyond impressed.
10.0
Anonymous
Exceptional
04-11-2017
Best stay ever at the...
Pros: Everything
Cons: Nothing
10.0
Anonymous
Exceptional
03-05-2017
Peaceful and Rejuvenating experience to...
Pros: Beautiful,Relaxing, peaceful. Activities available for entire family.
Cons: N/a
9.6
Anonymous
Exceptional
03-01-2017
Exceptional
Pros: All was very nice!
Cons: N/A
9.6
Anonymous
Exceptional
02-26-2017
Will definetely go back.
Pros: The multiple activities that you can find by just walking around the property without lines, booking. Just spontaneous entretaintment. The bibles in the drawers awesome detail. Staff was super friendly and professional. I am in the customer service field and that was a major plus. We will definetely go back.
Cons: You could update the tech aspect options. Example: Other hotels we been already have usb ports to charge gadgets at the base of all lamps.
Flat irons besides only blower
Face soap *very importan* Must peopes faces break out using non facial soap.
It is the little details.
9.6
Anonymous
Exceptional
01-01-2017
Truly a Grand Experience!
Pros: 4pm cookies and coffee were great! The Grand Gumbo was so good we had it twice!
Cons:
10.0
Anonymous
Exceptional
12-07-2016
Loved it !
Pros: Beautiful property and location
Cons:
9.6
Anonymous
Exceptional
12-05-2016
Very good hotel
Pros: Room was comfortable & bathroom fantastic! Brunch was excellent
Cons: A little pricey
10.0
Anonymous
Exceptional
11-28-2016
Grand!
Pros: Excellent service... made you feel special!
Cons:
10.0
Anonymous
Exceptional
11-26-2016
Beautiful way to spend Thanksgiving
Pros: Beautiful grounds and great, friendly staff
Cons: N/A
10.0
Anonymous
Exceptional
10-27-2016
Magnificent on Mobile Bay.
Pros: Loved the warmth and helpfulness of the staff. Poolside staff were fantastic. Also we just loved the location.
Cons: N/A
9.2
Anonymous
Wonderful
10-04-2016
Great weekend getaway
Pros: Great hospitality
Cons: Bed was uncomfortable and carpets were stained
7.5
Anonymous
Good
09-09-2016
Super location - Staff adequate
Pros: Location. Bucky's staff was excellent. Very friendly. Salt Water Grill staff great. Cannon ceremony was excellent. Grounds around property immaculately kept.
Cons: Did not get the bay view I had paid for. Had to move to another room after complaining. View was obscured by a tree. Check in staff had an attitude. Parking was bad over Labor Day weekend.
4.2
Anonymous
Disappointing
09-06-2016
Disappointing
Pros: The place was chaos! The staff had no control of the facilities.
Cons:
10.0
Anonymous
Exceptional
07-30-2016
Can't wait to go back
Pros: You have to go for 4th of July. The staff and ground are perfect.
Cons: Leaving to come home. We ordered a pizza, but couldn't get it delivered to the hotel. There is a strict no outside food rule.
10.0
Anonymous
Exceptional
07-07-2016
Grand
Pros: Every thing
Cons: Nothing
10.0
Anonymous
Exceptional
07-05-2016
Exceptional
Pros: great breakfast buffet. wonderful views.
Cons:
9.6
Anonymous
Exceptional
06-27-2016
Exceptional
Pros: the bed was AMAZING!!! my husband is still talking about it.. wants to know where we can get a mattress like that. ha the pool was great... the kids had a blast... great amenities for children...
Cons: I'd say the prices were $$$.. a coke at the pool was $2.75 and it was like 8oz maybe!!! the breakfast was delicious but over priced as well.. one last thing.. wish there had been a mini fridge in our room!
9.6
Anonymous
Exceptional
06-23-2016
beatuiful place to get away
Pros: Great food, surroundings
Cons: Nada
10.0
Anonymous
Exceptional
05-30-2016
Great hotel
Pros: The staff was very helpful and cheery.
Cons:
10.0
Anonymous
Exceptional
05-29-2016
A Great Place!!
Pros: I stayed in the Spa Building and the accommodations were great! The room had a wonderful view and was a nice size. I had two treatments in the Spa and they were both amazing! Staff throughout the hotel were all professional and friendly. I'm looking forward to visiting again!
Cons: Can't think of one thing to say negative about this hotel!
7.1
Anonymous
Good
05-22-2016
Needs a little update!
Pros: Beautiful property with ammenities and good location.
Cons: Rooms are very dated and need an update or restoration.
9.6
Anonymous
Exceptional
05-13-2016
Southern Comfort
Pros: Very inviting
Cons: N/a
10.0
Anonymous
Exceptional
04-27-2016
Can't wait to come back
Pros: We enjoyed our stay very much. Everyone was very helpful and eager to please. We loved the history of the place. There wasn't anything didn't like
Cons: It would have been nice to have two rocking chairs instead of one.
6.3
Anonymous
Pleasant
04-25-2016
Overpriced with mediocre food
Pros: The staff was nice and helpful, plenty of amenities and crafts for children.
Cons: Our bathroom was dirty, it had used products from previous guest, my bed had a body odor smell to it, I asked housekeeping to change sheets and they forgot, I had to ask again and they promptly removed old sheets and the food was overpriced but nothing to rave about. We spent over $200 on the Easter buffet for two adults and a child. The food was from room service was really bad.
8.3
Anonymous
Very Good
04-05-2016
Great location, Awesome Staff
Pros: Beautiful location, awesome staff
Cons: Room was a little outdated for the price. Restaurant and Room Service pricing caused us to not eat onsite.
7.5
Anonymous
Good
03-12-2016
A rotten apple spoils the...
Pros: The location and facilities were great.
Cons: Housekeeping is terrible!
7.5
Anonymous
Good
12-27-2015
Good
Pros: Decoration
Cons: Moldy smell. It's an old place.
9.6
Anonymous
Exceptional
12-22-2015
Exceptional
Pros: Grounds, room, meals , staff, accomodations
Cons: Jazz band a bit loud in lunch buffet
10.0
Anonymous
Exceptional
12-22-2015
Exceptional
Pros: Location, friendly helpful staff that goes out of their way to serve you.
Cons: Wish it would be a little more affordable for more frequent visits.
10.0
Anonymous
Exceptional
12-17-2015
Great getaway with beautiful surroundings
Pros: Very relaxing.
Cons: Pier was being reconstructed and could not fish off of it.
10.0
Anonymous
Exceptional
12-02-2015
Perfect
Pros: The set up, no need to leave the property.
Cons: Nothing, going back in Feb.
10.0
Anonymous
Exceptional
11-03-2015
This was a wonderful getaway.
Pros: The staff was very helpful and friendly.
Cons:
10.0
Anonymous
Exceptional
10-28-2015
Exceptional
Pros: My room was great and all the activities for the kids were wonderful.
Cons:
9.6
Anonymous
Exceptional
10-25-2015
Secluded and recreative beautiful place
Pros: We had a room in the Spa Building with sea view, and enjoyed every minute of our stay at the hotel. Off season it was tranquil and recreative as well as fun: ping-pong, beach volley ball, horseback riding,... The rooms were spacious, comfy and clean.
Cons: No good coffee available: whether the complimentary coffee pads in the room nor the coffee served is good. Also, it was impossible to get an espresso or (after 2pm) a caffe latte.
9.2
Anonymous
Wonderful
10-24-2015
Beautiful area.
Pros: Staff were great. Golf and staff lovely.
Cons:
7.1
Anonymous
Good
10-14-2015
Overall I had a nice...
Pros: The view
Cons: The main building needs to be updated. The rooms there had a musky smell.
8.3
Anonymous
Very Good
10-14-2015
Stunning setting, fantastic place as...
Pros: Beautiful setting, great food in the restaurants, great pools, fantastic spa facilities and staff. Beds were very nice.
Cons: Room was always cold despite setting thermostat up or off. Could hear the conversation of the people in the next room clearly, word for word. Turned on TV to help block them out, without success. Room service staff nice but food was so-so. Lettuce was brown.
9.2
Anonymous
Wonderful
10-10-2015
a delightful, true Southern atmosphere...
Pros: Being in a place where I grew up and being able to be in the original building with a view of Mobile Bay
Cons:
2.5
Anonymous
Poor
09-15-2015
Very poor
Pros: The. Grand is beyond compare.
Cons: Your service was far from efficient.
9.6
Anonymous
Exceptional
08-03-2015
wonderful property
Pros: Everything about this property is great.
Cons: For the price per night o feel that there should be a free continental breakfast because 17.99 per person is very expensive.
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