Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This inviting lobby has an upbeat décor and multiple seating arrangements. Displayed throughout the property are models of Alaskan modes of transportation, from kayaks to trains. Guest rooms are well-coordinated and include bedding and window treatments with multiple design enhancements. Some rooms have a large desk, others a small activity table. Be sure to ask about their rooms which offer comfortable seating for three guests. As an added bonus, the hotel offers luggage and freezer storage.
Smoke free premises. 129 units. 3 stories, interior corridors. Accessibility (Call).
I will always recommend the holiday express to everyone slightly pricey but totally worth the comfort and the beds were so comfortable rooms sound proof.
Pros: I love how when I came back after a long day my beds were made to jump right in and was clean when we got back. Best hotel ever
Cons: The pool was a little to cold to swim in but other than that the staff were friendly and welcoming and I felt so comfprtable.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Pool.
Cons: We had No heat in our room and i did not receive any discount or anything made uo for a stay without heat. Staff was no help and only gave us a thin blanket.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable quiet and good price
Cons: Nosey hall trafic atvtimes
7.0
Anonymous
Good
08-11-2017
Pros: The breakfast was great, and the shower pressure was amazing
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was very easy to communicate with staff.
Cons: Um not really.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Extremely friendly and helpful staff. Love th hot tub!!
Cons: It used to have a lounge with a small food selection. They took that out.
7.0
Anonymous
Good
08-11-2017
Pros: Pool, breakfast. Kid friendly.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very friendly staff and easy 24 hr shuttle to and from airport
Cons: The room smelled a bit weird.
3.0
Anonymous
Poor
08-11-2017
Pros: Staff was friendly
Cons: The stand next to the bed had something sticky on it, like someone had spill a coke or something.
7.9
Anonymous
Good
08-11-2017
Good value
Pros: Close to the airport
Cons: The air conditioning was very noisy
4.6
Anonymous
Disappointing
08-10-2017
Disappointed with the room for...
Pros: I requested a first floor room and I got one.
Cons: What I really wanted was to not have to take an elevator. We had to go down one floor to be at the first floor so it was like a basement. The hallways were really narrow, hard to get down with luggage and kids. The floor felt like cement with carpet on it.
7.5
Anonymous
Good
07-12-2017
Comfortable rooms close to airport
Pros: Beds were comfortable, room large
Cons: Plastic cutlery and styrofoam cups
6.3
Anonymous
Pleasant
07-05-2017
Pleasant
Pros: Breakfast was good. A good selection if the usual HIE food.
Cons: AC very noisy. Room was dark and dated.
5.0
Anonymous
Fair
06-30-2017
Passable
Pros:
Cons: Dreadful breakfast
5.4
Anonymous
Fair
06-30-2017
A3 star hotel that Lola...
Pros:
Cons: Location closer ti downtoen
5.0
Anonymous
Fair
06-01-2017
Anchorage stop over
Pros: £ was the cheapest offered by Booking.com. ?????????
Cons: On check - in the receptionist wasn't very knowledgeable about local transport
( buses) just wanted us to have a cab - not cheap to downtown Anchorage! Ended up taking cab due to rain, second receptionist we dealt with was brilliant couldn't fault her. Easy access to airport - $ 20 cab ride to town $ 25 cab ride to Railroad Depot. Expensive location, caution if you're on a budget.
9.6
Anonymous
Exceptional
05-23-2017
comfortable
Pros: breakfast
Cons: hotel under construction
10.0
Anonymous
Exceptional
05-12-2017
Excellent
Pros: The beds are very cozy
Cons:
9.6
Anonymous
Exceptional
05-05-2017
2
Pros: Everything! And anything in this hotel is on FLEEK!!! The bed was nice & comfy, The pool is hella sweet ! nice layout. The front desk clerk we're so nice and helpful as well all the workers in this hotel . I would absolutely recommend this beautiful hotel to anyone.. This crib is off the HooK!!! Omg I almost forget to mention, love the beautiful luxury carpet.
Cons: When I'm getting ready to check-out
9.6
Anonymous
Exceptional
04-13-2017
Handy and comfortable
Pros: Fast pick up from the airport at 2 am. Clean, spacious, comfortable room with plentiful amenities. We appreciate the park and fly feature.
Cons: Slippery tub/shower
9.6
Anonymous
Exceptional
04-01-2017
Fun stay in Anchorage
Pros: The hotel is close to the airport with lots of parking. When we checked in, the staff were very helpful even though they were very busy with numerous checkins and purchases happening at the same time. Every question, or request we had was met with the same enthusiasm and can do attitude, and when we had to take the shuttle to the airport for a short trip to Barrow, the driver was kind, efficient and again, very helpful. We couldn't have asked for much more :)
Cons: I'm nit picking here, but the coffee was weak at breakfast, and I usually enjoy a strong coffee to start the day, but that is just my personal preference.
9.6
Anonymous
Exceptional
02-24-2017
Exceptional
Pros: Scrambled eggs were moist. Turkey sausages were good. Biscuits and gravy were good.
Cons:
7.5
Anonymous
Good
01-17-2017
Beautiful accommodations, great location
Pros: Some of the staff were very friendly. The room was clean and the beds were soooo comfy. It was close to the airport.
Cons: A few staff were quite rude and not helpful. The hot tub could have been much cleaner.
9.2
Anonymous
Wonderful
11-10-2016
Superb
Pros: Location
Cons: ?
10.0
Anonymous
Exceptional
11-07-2016
I would stay there again
Pros: Overall everything in the room was fine
Cons: There could have been more of a variety on the hot breakfast.
9.6
Anonymous
Exceptional
10-27-2016
Great place to stay
Pros: Beautiful clean room
Cons: Choices for a vegetarian were quite limited
6.7
Anonymous
Pleasant
10-24-2016
Nice, but a bit disappointing
Pros: Nice room, with enough sockets to accommodate our needs.
Cons: The cleanliness was not up to the standard we expected for the price we were paying. When we asked for specific things to be done, they were not. It would not have been such a big deal, but I was staying there to recover from major surgery and cleanliness was vital. We finally had to stay in the room while they cleaned to make sure it was properly done. Disappointing.
7.5
Anonymous
Good
10-04-2016
Good
Pros: It was quiet so a good night's sleep was accomplished.
Cons: Breakfast lines were congested. there seemed to be a bottleneck at the not service items.
10.0
Anonymous
Exceptional
10-02-2016
family vacation jumps off in...
Pros: Excellent breakfast options. Rooms were clean and spacious.
Cons: I was unimpressed with Anchorage. The hotel was wonderful.
10.0
Anonymous
Exceptional
09-24-2016
Handy to the airport.
Pros: Airport shuttle is a bonus
Cons: No kettle or milk for tea.
9.6
Anonymous
Exceptional
09-16-2016
Exceptional
Pros: Very relaxing stay. Good parking. Breakfast was good. TV selection was very good.
Cons:
9.2
Anonymous
Wonderful
09-05-2016
I would stay here again.
Pros: All was great!
Cons: The bed may have been a little too soft.
6.3
Anonymous
Pleasant
09-04-2016
Good overnight
Pros: Clean and quiet. Breakfasr is plus.
Cons:
5.0
Anonymous
Fair
08-30-2016
Not Too Thrilled
Pros: The location and available free parking.
Cons: Not clean, understaffed.
7.5
Anonymous
Good
08-30-2016
Good
Pros: Breakfast. Quiet.
Cons: No shuttle to train station. Staff should be a little more helpful.
10.0
Anonymous
Exceptional
08-30-2016
Exceptional
Pros: We were a quick stay. It was quiet and we were able to get good fast sleep we needed before we wereally out the door again
Cons: Nothing
10.0
Anonymous
Exceptional
08-28-2016
Best place to stay in...
Pros: The location .
Cons: Breakfast!
8.3
Anonymous
Very Good
08-22-2016
Happy experience
Pros: Customer service
Cons: No water kettle
9.2
Anonymous
Wonderful
08-22-2016
Superb
Pros: The breakfast which is included with the room, was excellent. The staff is constantly refilling and restocking the eggs, fruit, rolls, etc. The room was large with comfy beds. The bathroom was also large. Each night there were cookies in the lobby!
Cons: This hotel is near the airport, so it's a great location if that's where you want to be. You are about 15 minutes from downtown. If you don't have a rental care, the Peoplemover stops near the hotel, and you can ride the bus downtown for $2.00.
6.7
Anonymous
Pleasant
08-08-2016
Pleasant
Pros:
Cons: We booked the shuttle bus thro' the airport courtesy phone but it didn't come to pick us up. We had to use a yellow cab and the hotel staff refused to reimburse us.
The place is also rather small and gloomy. No one came to tidy up our room in the morning. The only advantage is it's near the airport.
7.5
Anonymous
Good
08-04-2016
Good
Pros: clean and decent sound insulation
Cons: staff was unable to provide a plug converter for the night
9.6
Anonymous
Exceptional
08-02-2016
Very comfortable, clean and friendly...
Pros: Very clean hotel, close to everything. The staff was very friendly.
Cons:
9.2
Anonymous
Wonderful
08-01-2016
We enjoyed Alaska with the...
Pros: staff was excellent, it was busy and they handled competing priorities well.
they allowed us to store luggage on check out date and were very helpful. We also appreciated the shuttle service which was very prompt.
Cons: breakfast was basic
9.6
Anonymous
Exceptional
07-23-2016
Exceptional
Pros: Most everything
Cons: It is on the edge of town, so a little drive to everything
9.6
Anonymous
Exceptional
07-23-2016
Exceptional
Pros: Staff was on top of everything and always thereThey let me keep my m/cycle onsite even though i would be gone for 2 days and checked on it everyday.Always clean
Cons: Weather in the area, like that is their fault...
7.1
Anonymous
Good
07-19-2016
Good night sleep
Pros: Playing in the pool on a hot day
Cons: The price was little high for residents of AK. Should get a discount
10.0
Anonymous
Exceptional
07-14-2016
Exceptional
Pros: The staff was extremely helpful in answering our typical tourist questions. The suggestions they made directy helped us plan our trip and make it a huge success. Thank you!!!
Cons:
9.6
Anonymous
Exceptional
07-13-2016
Exceptional
Pros: Close to airport,comfortable and clean.
Cons:
3.8
Anonymous
Poor
07-13-2016
I had high respect for...
Pros:
Cons: The center of the bed caved in,in both beds,Strong foot odor between beds, maid sometime din't change used dry towels. Front desk man needs more PR in-services. 3.8 is a high score. I give it a 2.
5.8
Anonymous
Okay
07-08-2016
Okay
Pros: breakfast was good
Cons: noisy neighbors late at night, scalding hot water
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