This motel offers a pleasant country charm in all of its guest rooms. If you're traveling alone ask for a wonderful king room; families will like the queen beds in the double-bedded rooms. The shuttle service operates pretty much all the time. They ask you to book the shuttle with the front desk so you won't miss your flight or the ferry.
Smoke free premises. 55 units, some efficiencies. 2 stories (no elevator), exterior corridors.
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet.
Guest Services
valet and coin laundry, airport transportation, area transportation-within 10 mi & ferry.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 25 guests
Showing reviews 1 - 5 of 49
6.3
Cabbersham
Pleasant
young couple
09-18-2016
Pros: Very close to airport, close to Mendenhall Glacier, good breakfast, nice rooms.
Cons: Desk staff was not very friendly, and seemed as if they were annoyed or inconvenienced by having to deal with guests. I actually witnessed one of the desk staff mocking a guest after she walked away! Just terrible.
9.2
Anonymous
Wonderful
young couple
09-15-2016
Pros: Cookies, breakfast, bed.
Cons: There wasnt enough soap in the shower to bathe two people. Please add more shampoo and soap. Thanks!
9.6
Anonymous
Exceptional
family with young children
09-06-2016
Pros: The bed was very comfortable and the room clean and spacious. Staff were friendly and free breakfast was included. Also liked free shuttle bus to and from airport and into city centre.
Cons: The Wi-Fi was a little slow.
7.1
Carol
Good
family with young children
09-04-2016
Pros: We are disappointed in staff helpfulness. We asked for a shuttle to the ferry but we're out in a ferry to down town who refused to help us get to the ferry resulting in a $30 taxi to the ferry. Rude driver and poor service resulting us nearly missing the ferry.
Cons: See above.
9.6
Anonymous
Exceptional
young couple
09-04-2016
Pros: Complimentary breakfast.
Complimentary shuttle bus
Nice atmosphere
Kitchenette in room
Cons: Stairs to the 2nd storey
10.0
John
Exceptional
mature couple
09-02-2016
Pros: Breakfast each day was great. The room was very clean and we loved the convenience of the shuttle.
Cons:
10.0
Anonymous
Exceptional
family with young children
09-01-2016
Pros: Very, very helpful with courtesy van transport.
The business center was handy for getting our boarding passes.
Cons:
8.8
Margaret
Excellent
family with older children
08-27-2016
Pros: Close to airport and the free shuttle to ferry and airport was great. Very comfortable accommodations and nice breakfast.
Cons:
8.3
John
Very Good
mature couple
08-25-2016
Pros: Facility was well maintained. Interior furnishings and bathroom fixtures were especially updated. Breakfast and breakfast dining area were very pleasant to experience.
Cons: Room was small (visualize a 1960's Holiday Inn room) Bed and pillows were too soft.
Noisy--inside and out.
8.8
Silvia
Excellent
family with older children
08-14-2016
Pros: Excellent location very close to Mendenhall Glacier. Good shuttle service to ferry terminal, airport, and downtown Juneau. Good breakfast.
Cons: Staff was not always as generous with information as they could have. Rooms are a bit on the small size for four people (we did not want to have children be in a room of their own), but they are very comfortable and clean.
9.6
Donigale
Exceptional
family with older children
08-06-2016
Pros: Staff was friendly and helpful. Front desk staff was accommodating in giving us a room well before the regular check in time due to our very early ferry arrival. Front desk also helped us work out the various ways to get to Mendenhall Glacier and gave restaurant recommendations (check out Grandmas just a short walk away). Shuttle drivers nice and accommodating. Location is great- right on the bus route. Hot breakfast was a plus. It was actually a little warm when we were there and room fans helped out a lot.
Cons: Would have been an additional plus if they could have offered a once per day shuttle to (and pick up from) Mendenhall Glacier.
10.0
Curtis
Exceptional
mature couple
08-04-2016
Pros: Very friendly and accommodateing.
Cons:
10.0
Joseph
Exceptional
mature couple
07-31-2016
Pros: Great Location. Nice rooms. Shuttle service. Very help full staff
Cons: Need more variety at breakfast
4.2
William
Disappointing
mature couple
07-29-2016
Pros: Not much
Cons: Tiny room, noisy with traffic and interior noise!
7.9
Anonymous
Good
solo traveller
07-23-2016
Pros:
Cons: Breakfast was late down but not much left.
9.6
Peter
Exceptional
review category group of friends
07-20-2016
Pros: Close ot the airport, quick check-in and shuttle friendly staff, nice rooms
Cons:
9.2
Anne
Wonderful
mature couple
07-17-2016
Pros: The staff could not have been more helpful. Great shuttle service to the ferry terminal and downtown and breakfast included. Guest laundry.
Cons: Breakfast area did not have enough seating. Location requires vehicle transportation to the sights.
8.8
Clive
Excellent
family with young children
07-16-2016
Pros: Very helpful. We waited for the hotel shuttle in the wrong place. They waited then when we did not turn up drove out and saw us. Waved and went back for us. That is good service.
Cons:
8.8
Christine
Excellent
mature couple
07-12-2016
Pros: The staff were very helpful & kind. We used the shuttle service from & to the airport & that was great! The breakfast food/drink was ideal.
Cons: They have a very small breakfast area. There wasn't any seating when I went. Also the "queen" bed seemed more like a full size.
8.3
Anonymous
Very Good
review category group of friends
07-12-2016
Pros: Oatmeal additions !
Cons:
9.2
Grumpy
Wonderful
solo traveller
07-02-2016
Pros: Perfect location for a stay in Skagway
Cons:
9.6
Bruce
Exceptional
mature couple
06-26-2016
Pros: Location in the back where it was very quiet. The breakfast area had a very good selection of food. The staff bent over backwards to help.
Cons: It would help if the tree next to the Best Western sign were trimmed back as you can't see the sign until you almost pass the sign.
7.1
Michael
Good
mature couple
06-24-2016
Pros: Hot breakfast was good. More than just packaged muffins or cereal. Beds and pillows were comfortable. Room was clean.
Cons: Room was really too small for two double beds, a table with 2 chairs and a chest of drawers. Left no room for luggage. Just had to climb over it all. Parking was difficult - remove the large barriers in the center of the parking lot to allow for easier access and exit.
10.0
Joanna
Exceptional
young couple
06-24-2016
Pros: Free breakfast and the shuttle were a plus. The bed was also super comfortable.
Cons:
8.8
Philippe
Excellent
mature couple
06-23-2016
Pros: Helpfull staff, good shuttle service which makes you close of everything
Cons:
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
06-21-2016
Pros: Location near airport and breakfast.
Cons: Staff were a little casual about explaining things, like when and where to pick up shuttle.
7.9
Charles
Good
mature couple
06-20-2016
Pros: Accommodations are good. Breakfast was good.
Cons: Breakfast: Not enough tables for everyone. I had to get my food and go back to the room to eat. When I could sit at a table it was usually dirty.
9.6
Godfrey
Exceptional
mature couple
06-16-2016
Pros: Good shuttle bus service. Rooms comfortable
Cons: Breakfast area was uncomfortable
10.0
Patricia
Exceptional
review category group of friends
06-15-2016
Pros: Staff were very accommodating and quietly competent. Coffee was hot as was the food. Staff constantly clean and bus up area.
Cons:
7.5
Andrew
Good
family with older children
06-15-2016
Pros: First day was good. Rollaway waiting for us but had to ask for more towels for the 5 of us they were expecting. Nice quiet room on the end. Breakfast was good.
Cons: Stayed 3 nights. After first night, room was made up very nicely. After 2nd night, returned and it was not made up at all. Housekeeping left a few new towels and had to ask for TP. Told desk manager on our way to PM event and he said he would have it fixed. Returned that evening and it was still a mess! We paid $200. per night and expected way better than just lip service. That was very disrespectful to us as guests. Best Western is off our future hotel list!
5.8
Susan
Okay
mature couple
06-12-2016
Pros: It was very useful to have a guest laundry .
Breakfast was good and it was great to have a microwave and proper fridge in the room
Cons: Soundproofing was poor and plumbing noise was very noticeable.
We had a car, but without one, it would have been very difficult to get into downtown or elsewhere except by shuttle ( hourly) or taxi.
Coffee maker , but no kettle, although there was a microwave
6.3
David
Pleasant
young couple
06-08-2016
Pros: Staff was nice, place was clean, full breakfast (at 5am!) but the place, along with every other place in Juneau, is way overpriced at $180/night for a place that has not been updated since 1980 and was designed by my grandma....
Cons: design is 40 years old and they could care less but still charge high rates.
10.0
Ann
Exceptional
mature couple
05-29-2016
Pros: The location is great. The hotel provides shuttle service even at 4 a.m. Even though the breakfast bar wasn't open, the coffee was hot and the fruit was out as well as yogurt.
Love the chocolate chip cookies every evening. Staff is always friendly.
Cons:
8.3
Keith
Very Good
young couple
05-27-2016
Pros: Great cookies! Staff excellent. great job with flowers etc.
Cons:
8.3
Anonymous
Very Good
mature couple
05-18-2016
Pros: We had a very good breakfast,lots of veritity
Cons: Small rooms,but ok
6.7
Sunyata
Pleasant
young couple
05-12-2016
Pros: Cleanliness comfortable
Cons: Staff and broken promised misleading information and lies
9.2
Karyn
Wonderful
review category group of friends
05-08-2016
Pros: Generous breakfast. Good shuttle service.
Cons:
7.5
Landra
Good
solo traveller
04-20-2016
Pros: I really appreciate the free airport and ferry shuttle
Cons: Seems to be short staffed
10.0
Brhutch79
Exceptional
solo traveller
04-14-2016
Pros: Great - breakfast, room, facility
Staff is helpful & friendly
Used laundry small in size but I got everything done.
Walking distance to good food restaurant & two pizza joints
Cons: No complaints
One negative - printer was broken being replaced. Will be corrected shortly
5.4
Zack
Fair
solo traveller
04-05-2016
Pros: The closeness to the Ferry
Cons: The Shuttle Driver from the Airport DID NOT WAIT FOR ME OR ANYONE. I ran after him w. my luggages and kept yelling to stop. He finally stopped, when i noticed another man running after us, so I told him to stop the Shuttle. In Juneau a small airport for a driver not to wait for these 2 passengers, but go back empty to the hotel? IT'S AN OUTRAGE!
10.0
Brandi
Exceptional
review category group of friends
03-22-2016
Pros: The beds were really comfortable, the rooms were clean and the breakfast was good too.
Cons: The parking
6.7
Frances
Pleasant
family with older children
03-08-2016
Pros: Clean..close to other food ateas
Cons: Rooms were too crowded..fit two double beds
10.0
Daryl
Exceptional
solo traveller
02-24-2016
Pros: Well done
Cons:
10.0
Darryl
Exceptional
solo traveller
01-22-2016
Pros: Friendly efficient staff. The Valley Restaurant next door serves delicous Phillipino fare.
Cons:
5.0
David
Fair
Family with Young Children
12-31-2015
Pros: Location. Staff were helpful.
Cons: Had a party above me. This is not the hotels fault. The only complaint I could come up with
7.9
Anonymous
Good
review category group of friends
11-21-2015
Pros: Nice and clean. Attentive staff.
Cons: Lots of noise above and outside doir. Walls paper thin.
10.0
Chris
Exceptional
mature couple
08-05-2015
Pros: transfer into town was very reliable and the driver was extremely friendly.
Would definately recommend this hotel for location to the airport. It was literally 2 mins drive away and the hotel were ready and waiting for us.
Cons:
7.5
Marie
Good
solo traveller
04-25-2015
Pros: Location to airport & excellent shuttle service (
Cons: No kettle in room & only coffee - I only drink tea (I'm British!) & fortunately had my own teabags, had to use microwave for water & no milk, tho milk & hot water were available in lobby for breakfast.
5.8
Darla
Okay
review category group of friends
04-07-2015
Pros: They offered a hot breakfast
Cons: Bathroom had hair in the corners on the floor spin arriving. It was like they ringed the bathtub and never once cleaned the floor. The staff at the front counter were uninterested in being there. When we asked for extra towels the front staff were so lazy that they told us we had to wait till the cleaning staff came. Said they couldn't give us themselves. Never been to a hotel where the front staff did not have access to extra towels or blankets for customers.
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