This motel offers a pleasant country charm in all of its guest rooms. If you're traveling alone ask for a wonderful king room; families will like the queen beds in the double-bedded rooms. The shuttle service operates pretty much all the time. They ask you to book the shuttle with the front desk so you won't miss your flight or the ferry.
Smoke free premises. 55 units, some efficiencies. 2 stories (no elevator), exterior corridors.
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet.
Guest Services
valet and coin laundry, airport transportation, area transportation-within 10 mi & ferry.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 87 guests
Showing reviews 1 - 5 of 50
10.0
Keith
Exceptional
young couple
05-20-2017
Pros: Great staff - always very friendly and helpful - clean nice room
Cons:
9.6
Hans-peter
Exceptional
young couple
05-16-2017
Pros: Close to Airport
Cons:
8.8
Trevin
Excellent
review category group of friends
04-21-2017
Pros: The breakfast was amazing, the staff was super nice and the airport shuttle was helpful
Cons:
9.2
Darwin
Wonderful
young couple
03-27-2017
Pros: Breakfast was great and they were very generous with their shuttle.
Cons: No elevator for 2nd floor
9.2
Madeline
Wonderful
review category group of friends
02-13-2017
Pros: The hot breakfast with a variety of options made the stay. (Plus almond milk!? THANK YOU). The room was comfortable, the free wifi made it easy to stay connected, and the cookies in the lobby when we checked in at 11:30pm were a special treat after a long ferry.
Cons: Parking was challenging. The location meant we had to drive into town every day and more often than not there was little to no parking available. One night I was basically parking in the trees. This was frustrating as it was my understanding I would be guaranteed parking upon noting my need for it in my reservation.
9.2
Glenn
Wonderful
young couple
01-09-2017
Pros: Breakfast
Cons: Price
9.6
Robin
Exceptional
solo traveller
11-21-2016
Pros: Friendly staff
Cons:
6.7
Anonymous
Pleasant
family with young children
11-16-2016
Pros: Complete breakfast. Comfortable beds.
Cons: Sink drained poorly
8.3
Nelle
Very Good
solo traveller
10-18-2016
Pros: Comfortable room with microwave, refrigerator and coffee maker.
Cons: Priced too high, but that's how all Juneau properties are.
9.6
Holly
Exceptional
young couple
10-17-2016
Pros: Pillows soft, when we walked into our dark downstairs room and then asked for an upstairs room the staff was so accomadating. Felt so nice with flower baskets on upper floor. Oh and breakfast was delish! So grateful for dairy free and gluten free accomadating. These are my two allergies.
Cons: Wanted to buy roll of quarters with my debit card. Staff said could only buy w cash. Didn't have cash on hand
8.8
Charles
Excellent
solo traveller
10-16-2016
Pros: Convenient to airport, K-cup coffee maker in room, very good breakfast spread.
Cons: Building shows its age, rooms are smallish, very limited parking.
7.1
Tom
Good
solo traveller
10-15-2016
Pros: Bed and room were good!
Cons: Lots of road noise and sounded like running water noise off and on? I am a light sleeper so wasn't great for me, but room was nice!
8.3
Sue9988
Very Good
young couple
10-11-2016
Pros: The breakfast was a real breakfast, scrambled eggs, biscuits and gravy, French toast strips, bacon, cereal, and several different breads and rolls. There was also fruit and coffee.
Cons: No elevator to the second floor.
6.3
Cabbersham
Pleasant
young couple
09-18-2016
Pros: Very close to airport, close to Mendenhall Glacier, good breakfast, nice rooms.
Cons: Desk staff was not very friendly, and seemed as if they were annoyed or inconvenienced by having to deal with guests. I actually witnessed one of the desk staff mocking a guest after she walked away! Just terrible.
9.2
Anonymous
Wonderful
young couple
09-15-2016
Pros: Cookies, breakfast, bed.
Cons: There wasnt enough soap in the shower to bathe two people. Please add more shampoo and soap. Thanks!
9.6
Anonymous
Exceptional
family with young children
09-06-2016
Pros: The bed was very comfortable and the room clean and spacious. Staff were friendly and free breakfast was included. Also liked free shuttle bus to and from airport and into city centre.
Cons: The Wi-Fi was a little slow.
7.1
Carol
Good
family with young children
09-04-2016
Pros: We are disappointed in staff helpfulness. We asked for a shuttle to the ferry but we're out in a ferry to down town who refused to help us get to the ferry resulting in a $30 taxi to the ferry. Rude driver and poor service resulting us nearly missing the ferry.
Cons: See above.
9.6
Anonymous
Exceptional
young couple
09-04-2016
Pros: Complimentary breakfast.
Complimentary shuttle bus
Nice atmosphere
Kitchenette in room
Cons: Stairs to the 2nd storey
10.0
John
Exceptional
mature couple
09-02-2016
Pros: Breakfast each day was great. The room was very clean and we loved the convenience of the shuttle.
Cons:
10.0
Anonymous
Exceptional
family with young children
09-01-2016
Pros: Very, very helpful with courtesy van transport.
The business center was handy for getting our boarding passes.
Cons:
8.8
Margaret
Excellent
family with older children
08-27-2016
Pros: Close to airport and the free shuttle to ferry and airport was great. Very comfortable accommodations and nice breakfast.
Cons:
8.3
John
Very Good
mature couple
08-25-2016
Pros: Facility was well maintained. Interior furnishings and bathroom fixtures were especially updated. Breakfast and breakfast dining area were very pleasant to experience.
Cons: Room was small (visualize a 1960's Holiday Inn room) Bed and pillows were too soft.
Noisy--inside and out.
8.8
Silvia
Excellent
family with older children
08-14-2016
Pros: Excellent location very close to Mendenhall Glacier. Good shuttle service to ferry terminal, airport, and downtown Juneau. Good breakfast.
Cons: Staff was not always as generous with information as they could have. Rooms are a bit on the small size for four people (we did not want to have children be in a room of their own), but they are very comfortable and clean.
9.6
Donigale
Exceptional
family with older children
08-06-2016
Pros: Staff was friendly and helpful. Front desk staff was accommodating in giving us a room well before the regular check in time due to our very early ferry arrival. Front desk also helped us work out the various ways to get to Mendenhall Glacier and gave restaurant recommendations (check out Grandmas just a short walk away). Shuttle drivers nice and accommodating. Location is great- right on the bus route. Hot breakfast was a plus. It was actually a little warm when we were there and room fans helped out a lot.
Cons: Would have been an additional plus if they could have offered a once per day shuttle to (and pick up from) Mendenhall Glacier.
10.0
Curtis
Exceptional
mature couple
08-04-2016
Pros: Very friendly and accommodateing.
Cons:
10.0
Joseph
Exceptional
mature couple
07-31-2016
Pros: Great Location. Nice rooms. Shuttle service. Very help full staff
Cons: Need more variety at breakfast
4.2
William
Disappointing
mature couple
07-29-2016
Pros: Not much
Cons: Tiny room, noisy with traffic and interior noise!
7.9
Anonymous
Good
solo traveller
07-23-2016
Pros:
Cons: Breakfast was late down but not much left.
9.6
Peter
Exceptional
review category group of friends
07-20-2016
Pros: Close ot the airport, quick check-in and shuttle friendly staff, nice rooms
Cons:
9.2
Anne
Wonderful
mature couple
07-17-2016
Pros: The staff could not have been more helpful. Great shuttle service to the ferry terminal and downtown and breakfast included. Guest laundry.
Cons: Breakfast area did not have enough seating. Location requires vehicle transportation to the sights.
8.8
Clive
Excellent
family with young children
07-16-2016
Pros: Very helpful. We waited for the hotel shuttle in the wrong place. They waited then when we did not turn up drove out and saw us. Waved and went back for us. That is good service.
Cons:
8.8
Christine
Excellent
mature couple
07-12-2016
Pros: The staff were very helpful & kind. We used the shuttle service from & to the airport & that was great! The breakfast food/drink was ideal.
Cons: They have a very small breakfast area. There wasn't any seating when I went. Also the "queen" bed seemed more like a full size.
8.3
Anonymous
Very Good
review category group of friends
07-12-2016
Pros: Oatmeal additions !
Cons:
9.2
Grumpy
Wonderful
solo traveller
07-02-2016
Pros: Perfect location for a stay in Skagway
Cons:
9.6
Bruce
Exceptional
mature couple
06-26-2016
Pros: Location in the back where it was very quiet. The breakfast area had a very good selection of food. The staff bent over backwards to help.
Cons: It would help if the tree next to the Best Western sign were trimmed back as you can't see the sign until you almost pass the sign.
7.1
Michael
Good
mature couple
06-24-2016
Pros: Hot breakfast was good. More than just packaged muffins or cereal. Beds and pillows were comfortable. Room was clean.
Cons: Room was really too small for two double beds, a table with 2 chairs and a chest of drawers. Left no room for luggage. Just had to climb over it all. Parking was difficult - remove the large barriers in the center of the parking lot to allow for easier access and exit.
10.0
Joanna
Exceptional
young couple
06-24-2016
Pros: Free breakfast and the shuttle were a plus. The bed was also super comfortable.
Cons:
8.8
Philippe
Excellent
mature couple
06-23-2016
Pros: Helpfull staff, good shuttle service which makes you close of everything
Cons:
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
06-21-2016
Pros: Location near airport and breakfast.
Cons: Staff were a little casual about explaining things, like when and where to pick up shuttle.
7.9
Charles
Good
mature couple
06-20-2016
Pros: Accommodations are good. Breakfast was good.
Cons: Breakfast: Not enough tables for everyone. I had to get my food and go back to the room to eat. When I could sit at a table it was usually dirty.
9.6
Godfrey
Exceptional
mature couple
06-16-2016
Pros: Good shuttle bus service. Rooms comfortable
Cons: Breakfast area was uncomfortable
10.0
Patricia
Exceptional
review category group of friends
06-15-2016
Pros: Staff were very accommodating and quietly competent. Coffee was hot as was the food. Staff constantly clean and bus up area.
Cons:
7.5
Andrew
Good
family with older children
06-15-2016
Pros: First day was good. Rollaway waiting for us but had to ask for more towels for the 5 of us they were expecting. Nice quiet room on the end. Breakfast was good.
Cons: Stayed 3 nights. After first night, room was made up very nicely. After 2nd night, returned and it was not made up at all. Housekeeping left a few new towels and had to ask for TP. Told desk manager on our way to PM event and he said he would have it fixed. Returned that evening and it was still a mess! We paid $200. per night and expected way better than just lip service. That was very disrespectful to us as guests. Best Western is off our future hotel list!
5.8
Susan
Okay
mature couple
06-12-2016
Pros: It was very useful to have a guest laundry .
Breakfast was good and it was great to have a microwave and proper fridge in the room
Cons: Soundproofing was poor and plumbing noise was very noticeable.
We had a car, but without one, it would have been very difficult to get into downtown or elsewhere except by shuttle ( hourly) or taxi.
Coffee maker , but no kettle, although there was a microwave
6.3
David
Pleasant
young couple
06-08-2016
Pros: Staff was nice, place was clean, full breakfast (at 5am!) but the place, along with every other place in Juneau, is way overpriced at $180/night for a place that has not been updated since 1980 and was designed by my grandma....
Cons: design is 40 years old and they could care less but still charge high rates.
10.0
Ann
Exceptional
mature couple
05-29-2016
Pros: The location is great. The hotel provides shuttle service even at 4 a.m. Even though the breakfast bar wasn't open, the coffee was hot and the fruit was out as well as yogurt.
Love the chocolate chip cookies every evening. Staff is always friendly.
Cons:
8.3
Keith
Very Good
young couple
05-27-2016
Pros: Great cookies! Staff excellent. great job with flowers etc.
Cons:
8.3
Anonymous
Very Good
mature couple
05-18-2016
Pros: We had a very good breakfast,lots of veritity
Cons: Small rooms,but ok
6.7
Sunyata
Pleasant
young couple
05-12-2016
Pros: Cleanliness comfortable
Cons: Staff and broken promised misleading information and lies
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