This motel offers a pleasant country charm in all of its guest rooms. If you're traveling alone ask for a wonderful king room; families will like the queen beds in the double-bedded rooms. The shuttle service operates pretty much all the time. They ask you to book the shuttle with the front desk so you won't miss your flight or the ferry.
Smoke free premises. 55 units, some efficiencies. 2 stories (no elevator), exterior corridors.
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet.
Guest Services
valet and coin laundry, airport transportation, area transportation-within 10 mi & ferry.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 87 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Convenient location to ferry terminal & airport.
Pros: Convenient location to ferry terminal and airport. Nice rooms.
Cons:
5.0
Anonymous
Fair
07-21-2017
Pros: Location. Staff were helpful.
Cons: Had a party above me. This is not the hotels fault. The only complaint I could come up with
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very comfortable bed; friendly, helpful staff; very clean; shuttle service from airport. It had everything we needed!
Cons:
10.0
Anonymous
Exceptional
09-01-2016
A very friendly face of...
Pros: Very, very helpful with courtesy van transport.
The business center was handy for getting our boarding passes.
Cons:
7.9
Anonymous
Good
07-23-2016
Good
Pros:
Cons: Breakfast was late down but not much left.
8.3
Anonymous
Very Good
07-12-2016
Very good
Pros: Oatmeal additions !
Cons:
8.3
Anonymous
Very Good
05-18-2016
Very good
Pros: We had a very good breakfast,lots of veritity
Cons: Small rooms,but ok
7.9
Anonymous
Good
11-21-2015
Good
Pros: Nice and clean. Attentive staff.
Cons: Lots of noise above and outside doir. Walls paper thin.
10.0
Anonymous
Exceptional
07-14-2017
Exceptional
Pros:
Cons: Shuttle to town stopping at 7 pm
10.0
Anonymous
Exceptional
07-04-2017
Healthy and Happy
Pros: Breakfast served from 5:00 am! Had healthy selection, Almond milk, gluten free items, walnuts, raisins, yummy. Also had biscuits and gravy and eggs, bacon, and sausage for my hubby ! They shuttle you every where, to/from airport, ferry terminal and downtown Juneau. They have washer and driers available, even the detergent.
Cons: Leaving.
6.7
Anonymous
Pleasant
07-03-2017
Functional motel
Pros: Very functional. There was an adequate breakfast but everything was fairly average. This is A hotel for one night for an early morning flight or ferry, nothing more or less.
Cons: Nothing was awful all very average.
9.6
Anonymous
Exceptional
06-27-2017
Great stay near the airport
Pros: Hotel was bright and inviting. Room was clean and comfortable.
Cons:
10.0
Anonymous
Exceptional
06-27-2017
Exceptional
Pros: Friendly helpful
Cons:
9.2
Anonymous
Wonderful
06-26-2017
Close to airport with shuttle...
Pros: We loved the shuttle service and the fact that it was only a few blocks from the airport. (We walked there.)
Cons: I've had some good breakfasts at Best Westerns in the past and found this one a little lacking.
8.8
Anonymous
Excellent
06-24-2017
Excellent shuttle service
Pros: Shuttle service from and to the airport, from and to downtown, the latter several miles away, as well as to and from the port of the ferry Alaska Marine Highway, far away too. Very friendly and helpful staff. Made our stay worth full, otherwise it would have been a hell to get to these places.
Cons: Daylight was very scarce in our room because the location was in front of the staircase.
10.0
Anonymous
Exceptional
06-23-2017
Exceptional
Pros: Bef
Cons: Bed
10.0
Anonymous
Exceptional
06-21-2017
Exceptional
Pros: The room was extremely clean. The hotel shuttle from the airport was great! The hotel shuttle even took us to town for free!
Cons:
8.3
Anonymous
Very Good
06-15-2017
well kept welll run hotel...
Pros: beds were comfortable
service great
breakfast very nice
location for ferry and mendenhall and airport terrific
Cons: room wasss a llittle small but worked fine
8.8
Anonymous
Excellent
06-06-2017
Close to the airport in
Pros: Great location, close to the airport. Friendly and helpful staff.
Cons: Breakfast area is small and many guests were unable to find seats.
9.2
Anonymous
Wonderful
05-29-2017
Outstanding Staff
Pros: The shuttle pick up at the airport was fast...no wait. Front desk staff was great---informative and took time to answer questions. Property is well kept up and clean. Great breakfast
Cons: Getting to the room on the second floor is difficult with luggage since there is no elevator.
7.9
Anonymous
Good
05-25-2017
Great Central Lication
Pros: Breakfast was great. The room was very comfortable with all the little amenities included. Location is great in proximity to the airport. Shuttle service is available.
Cons: There was a long line at check in and inadequate staff to handle it. The check in agent was not friendly or helpful with a couple of questions I had. Similarly at check out it wasn't that friendly. Not even a thank you for staying with us.
There is no elevator and if you have a second floor room and luggage going up the narrow stairs can be a challenge.
10.0
Anonymous
Exceptional
05-20-2017
Great stay - 3rd year...
Pros: Great staff - always very friendly and helpful - clean nice room
Cons:
9.6
Anonymous
Exceptional
05-16-2017
Exceptional
Pros: Close to Airport
Cons:
8.8
Anonymous
Excellent
04-21-2017
Fabulous
Pros: The breakfast was amazing, the staff was super nice and the airport shuttle was helpful
Cons:
9.2
Anonymous
Wonderful
03-27-2017
I'll be back
Pros: Breakfast was great and they were very generous with their shuttle.
Cons: No elevator for 2nd floor
9.2
Anonymous
Wonderful
02-13-2017
Great comfortable stay but limited...
Pros: The hot breakfast with a variety of options made the stay. (Plus almond milk!? THANK YOU). The room was comfortable, the free wifi made it easy to stay connected, and the cookies in the lobby when we checked in at 11:30pm were a special treat after a long ferry.
Cons: Parking was challenging. The location meant we had to drive into town every day and more often than not there was little to no parking available. One night I was basically parking in the trees. This was frustrating as it was my understanding I would be guaranteed parking upon noting my need for it in my reservation.
9.2
Anonymous
Wonderful
01-09-2017
Superb
Pros: Breakfast
Cons: Price
9.6
Anonymous
Exceptional
11-21-2016
Exceptional
Pros: Friendly staff
Cons:
8.3
Anonymous
Very Good
10-18-2016
Comfortable & good location
Pros: Comfortable room with microwave, refrigerator and coffee maker.
Cons: Priced too high, but that's how all Juneau properties are.
9.6
Anonymous
Exceptional
10-17-2016
Exceptional
Pros: Pillows soft, when we walked into our dark downstairs room and then asked for an upstairs room the staff was so accomadating. Felt so nice with flower baskets on upper floor. Oh and breakfast was delish! So grateful for dairy free and gluten free accomadating. These are my two allergies.
Cons: Wanted to buy roll of quarters with my debit card. Staff said could only buy w cash. Didn't have cash on hand
8.8
Anonymous
Excellent
10-16-2016
Good Place for a Short...
Pros: Convenient to airport, K-cup coffee maker in room, very good breakfast spread.
Cons: Building shows its age, rooms are smallish, very limited parking.
7.1
Anonymous
Good
10-15-2016
10-12 stay Juneau
Pros: Bed and room were good!
Cons: Lots of road noise and sounded like running water noise off and on? I am a light sleeper so wasn't great for me, but room was nice!
8.3
Anonymous
Very Good
10-11-2016
Nice weekend stay
Pros: The breakfast was a real breakfast, scrambled eggs, biscuits and gravy, French toast strips, bacon, cereal, and several different breads and rolls. There was also fruit and coffee.
Cons: No elevator to the second floor.
6.3
Anonymous
Pleasant
09-18-2016
Good location, nice rooms, not...
Pros: Very close to airport, close to Mendenhall Glacier, good breakfast, nice rooms.
Cons: Desk staff was not very friendly, and seemed as if they were annoyed or inconvenienced by having to deal with guests. I actually witnessed one of the desk staff mocking a guest after she walked away! Just terrible.
7.1
Anonymous
Good
09-04-2016
Poor shuttle coordination
Pros: We are disappointed in staff helpfulness. We asked for a shuttle to the ferry but we're out in a ferry to down town who refused to help us get to the ferry resulting in a $30 taxi to the ferry. Rude driver and poor service resulting us nearly missing the ferry.
Cons: See above.
10.0
Anonymous
Exceptional
09-02-2016
Best place to stay in...
Pros: Breakfast each day was great. The room was very clean and we loved the convenience of the shuttle.
Cons:
8.8
Anonymous
Excellent
08-27-2016
Fabulous
Pros: Close to airport and the free shuttle to ferry and airport was great. Very comfortable accommodations and nice breakfast.
Cons:
8.3
Anonymous
Very Good
08-25-2016
OK for a short stay--enjoy...
Pros: Facility was well maintained. Interior furnishings and bathroom fixtures were especially updated. Breakfast and breakfast dining area were very pleasant to experience.
Cons: Room was small (visualize a 1960's Holiday Inn room) Bed and pillows were too soft.
Noisy--inside and out.
8.8
Anonymous
Excellent
08-14-2016
Fabulous
Pros: Excellent location very close to Mendenhall Glacier. Good shuttle service to ferry terminal, airport, and downtown Juneau. Good breakfast.
Cons: Staff was not always as generous with information as they could have. Rooms are a bit on the small size for four people (we did not want to have children be in a room of their own), but they are very comfortable and clean.
9.6
Anonymous
Exceptional
08-06-2016
Comfy with convenient shuttles to...
Pros: Staff was friendly and helpful. Front desk staff was accommodating in giving us a room well before the regular check in time due to our very early ferry arrival. Front desk also helped us work out the various ways to get to Mendenhall Glacier and gave restaurant recommendations (check out Grandmas just a short walk away). Shuttle drivers nice and accommodating. Location is great- right on the bus route. Hot breakfast was a plus. It was actually a little warm when we were there and room fans helped out a lot.
Cons: Would have been an additional plus if they could have offered a once per day shuttle to (and pick up from) Mendenhall Glacier.
10.0
Anonymous
Exceptional
08-04-2016
Exceptional
Pros: Very friendly and accommodateing.
Cons:
10.0
Anonymous
Exceptional
07-31-2016
Great Location and Service while...
Pros: Great Location. Nice rooms. Shuttle service. Very help full staff
Cons: Need more variety at breakfast
4.2
Anonymous
Disappointing
07-29-2016
Disappointing
Pros: Not much
Cons: Tiny room, noisy with traffic and interior noise!
9.6
Anonymous
Exceptional
07-20-2016
Very Pleasant hotel close to...
Pros: Close ot the airport, quick check-in and shuttle friendly staff, nice rooms
Cons:
9.2
Anonymous
Wonderful
07-17-2016
Superb
Pros: The staff could not have been more helpful. Great shuttle service to the ferry terminal and downtown and breakfast included. Guest laundry.
Cons: Breakfast area did not have enough seating. Location requires vehicle transportation to the sights.
8.8
Anonymous
Excellent
07-16-2016
A very comfortable stay
Pros: Very helpful. We waited for the hotel shuttle in the wrong place. They waited then when we did not turn up drove out and saw us. Waved and went back for us. That is good service.
Cons:
8.8
Anonymous
Excellent
07-12-2016
Great service, clean, too small...
Pros: The staff were very helpful & kind. We used the shuttle service from & to the airport & that was great! The breakfast food/drink was ideal.
Cons: They have a very small breakfast area. There wasn't any seating when I went. Also the "queen" bed seemed more like a full size.
9.2
Anonymous
Wonderful
07-02-2016
Grate location
Pros: Perfect location for a stay in Skagway
Cons:
9.6
Anonymous
Exceptional
06-26-2016
Relaxing Atmosphere
Pros: Location in the back where it was very quiet. The breakfast area had a very good selection of food. The staff bent over backwards to help.
Cons: It would help if the tree next to the Best Western sign were trimmed back as you can't see the sign until you almost pass the sign.
7.1
Anonymous
Good
06-24-2016
Enjoyed our stay.
Pros: Hot breakfast was good. More than just packaged muffins or cereal. Beds and pillows were comfortable. Room was clean.
Cons: Room was really too small for two double beds, a table with 2 chairs and a chest of drawers. Left no room for luggage. Just had to climb over it all. Parking was difficult - remove the large barriers in the center of the parking lot to allow for easier access and exit.
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