Westmark Baranof Hotel

AAA Inspector Rating
127 N Franklin St
Juneau, AK 99801- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
2.6
Overall
Room2.6
Bath2.4
Public Areas2.7
AAA Inspector Notes
This 1939 hotel has a spacious, well-appointed lobby. Rooms vary in size with some offering pull-out couches and others featuring full kitchens. It has a great location, but parking is limited. Smoke free premises. 200 units, some efficiencies and kitchens. 9 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
At 2nd and Franklin sts; downtown. 127 N Franklin St 99801.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
no A/C, coffeemakers, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 135 guests
Showing reviews 1 - 5 of 50
6.3
Carol
Pleasant
young couple
10-01-2017
Not entirely satisfied with the...
Pros: The room was comfortable and nicely furnished.
Cons: The toiletries container (soap, shampoo, etc) was taped to the wall inside the shower with electrical tape, and the whole mess fell to the floor of the shower on the first day. We informed the desk clerk about this, and she said it would be taken care of; it was removed from the shower and left on the bathroom counter. Later we noticed that the ceiling of the shower was falling apart, probably due to a leaking pipe from above. The desk clerk was shocked that anything could be wrong with the room. When we checked out, she informed us that they had tried to find us so we could be moved to another room, but "couldn't find us". We were eating breakfast in the coffee bar adjacent to the entrance of the hotel on the second morning, and they also had my partner's cell phone number. We also came and went throughout both days, so maybe they could have left a message at the desk or in the room for us. Overall, I felt that both maintenance and staff indifference were an issue.
10.0
John
Exceptional
review category group of friends
09-28-2017
My second stay at this...
Pros: Location in town.
Cons:
9.2
Taira
Wonderful
solo traveller
09-27-2017
Superb
Pros: Staff were very accommodating and helpful. The hotel is definitely older but well maintained. All around great place!
Cons:
6.3
Jessica
Pleasant
family with young children
09-13-2017
Pleasant
Pros:
Cons:
8.3
Michael
Very Good
young couple
09-11-2017
Very good
Pros:
Cons:
Showing reviews 1 - 5 of 50