Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): I love to walk on the path in front of the bay, watch kayakers, scuba divers, dogs playing in the park, and then grab a cup of joe and do it again.
This hotel is across the street from a park and the ocean. The atrium lobby features local artwork and a player piano. There are quite a variety of guest room types and sizes to choose from. Some rooms and vanities are compact. There are some rooms with balconies offering views of Resurrection Bay and the Kenai Mountains; these rooms sell out fast. There are no windows in the interior atrium guest rooms above the mezzanine.
Smoke free premises. 76 units. 3 stories, interior corridors. Accessibility (Call).
Downtown; just e of Alaska SeaLife Center. Across from Resurrection Bay. 202 5th Ave 99664 (PO Box 1570).
AAA Benefit
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Parking
street only.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet. Some: no A/C.
Guest Services
coin laundry, area transportation-train station, cruise ship terminal.
Terms
closed 9/15-4/30, check-in 4 pm, 3 day cancellation notice.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 14 guests
Showing reviews 1 - 5 of 50
7.0
Salesh
Good
Family with Teens
09-22-2017
Pros:
Cons: The ground floor room given to us (#111) opened into the lobby. Practically when the room door is opened, from my bed I could see all people sitting in the hotel lobby! The room size is smaller than average. The wash sink is outside the bathroom.
Pros: The location, both in town and overlooking the water.
Cons: Parking was unclear at first, including where to park while I brought my bags in. After check-in, I knew where to park. I could hear the plumbing being used in an adjoining room (upstairs?)
8.0
Verified Hotel Guest
Very Good
Solo Traveler
09-22-2017
Pros: Waterfront,downtown location, and free breakfast.
Cons: Rooms a bit dated and waffle maker isn't like other hotel's.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
09-22-2017
The room we were assigned was terrible. It would have been so loud that we would have been awakened every time someone spoke in the lobby. The door into the lobby had a full 2 inch gap under the door, and every sound came into the room. I've actually never seen anything like it. When we asked for a different room, they upped the price to more than was listed on their web site, so we saved no money at all. Great location, nice and clean, but we expect to be able to sleep when we rent a hotel room.
Pros: Location, price,
Cons: The room we got was unacceptable, and we refused it. It had no window, but 2 doors that opened onto the hall and the lobby. Right outside the door into the lobby was a couch, ~30 ft from the front desk. In the room, we could hear every sound; too loud.
8.0
Verified Hotel Guest
Very Good
09-22-2017
Pros: great downtown location; staff was friendly and helpful.
Cons: we thought the hotel was quite expensive for 2.5 stars, but everything in Alaska seems outrageously priced.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-22-2017
Pros: Location, location, location
Cons: Seemed expensive for the hotel itself but the location was indeed special
10.0
Gunnar
Exceptional
Senior Traveler
09-22-2017
Pros: Very helpful staff. We arrived early and they made the effort to get us into a very nice, ocean-facing room. Great breakfast. Absolutely wonderful staff.
Cons: No negative comments.
9.4
Verified AAA Guest
Wonderful
Couple
06-26-2017
Great location, short walk to harbor, and right across the street front the Sea Life Center and the best restaurant in town, The Cookery. We had an inside room, with a window looking into the lobby. This actually worked out great, it helped minimize the light at night which was difficult to acclimate to initially. The staff was friendly and helpful, and they shuttle you from the train to the hotel, and again from the hotel to the harbor. This was great for us, as we boarded our cruise in Seward. We booked early and had a good rate $130/night, which was very good for our dates. I would recommend this hotel, it is simple, but very comfortable.
Pros: Location, comfortable bed, shuttle service.
Cons: Only improvement would bee getting into the room a little earlier. They were full the night prior to our arrival, so we didn't get in the room until about 4:30pm.
7.9
Anonymous
Good
family with young children
07-28-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
06-27-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
review category group of friends
05-21-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
09-22-2016
Exceptional
Pros:
Cons:
9.6
Martha
Exceptional
solo traveller
09-17-2017
Comfortable atmosphere with great staff
Pros: The hot breakfast in the morning was great. The hotel was in the heart of the very small town of Seward and within easy walking distance to restaurants and different tourist sites as well as the waterfront. The availability to do laundry was helpful as well. The entire staff was very helpful and friendly. They went above and beyond helping me at different times. I was able to check in early since a room was available although they did figure out the additional rate, and they allowed me to check out a bit late as well. Overall the best stay in Seward, and the only hotel chain so it was comforting to have dependability one expects from hotel chains.
Cons: Since there is no way to change the small bathroom sink outside the very small bathroom, one just has to deal with that annoyance. I stayed at the tail end of the season so parking outside the hotel on the street was not a problem, but I was glad not to have to park in the gravel parking lots a couple of doors down.
10.0
Jim
Exceptional
young couple
09-16-2017
Good place to stay in...
Pros: Pleasantly surprised when they upgraded our room from interior, no view to exterior room with a view of water for no extra charge. Room size is tight around the beds but adequate to walk around. Wouldn't be able to fit anything other than suitcase in room. Beds super comfortable. Staff was so friendly and helpful. Close to park by water and could walk to shopping area, restaurants in that area. Good selection at breakfast including make your own waffles, scrambled eggs, biscuits and gravy, and all the usual fare.
Cons: It was perfect for us. We probably would not have liked being in the interior rooms with no outside window as the rooms open to central lobby and we like to crack a window for fresh air.
8.3
Elizabeth
Very Good
young couple
09-08-2017
Would choose another property with...
Pros:
Cons: Parking is limited to a few spaces in front of the hotel. The hotel offers a parking lot a block away. We had to haul all our luggage from a block away to the hotel. No assistance available.
6.7
Deborah
Pleasant
young couple
09-08-2017
Nice to be cosy and...
Pros: Location was central to everything. Particularly good as it rained the whole time we were there.
Cons: Despite having a booking confirmation from booking.com, there was no evidence of this in the hotel's system. Luckily they had a spare room which turned out to be cheaper!
I also thought it was pretty poor to be eating breakfast from paper plates with plastic cutlery considering the hefty price!
10.0
Kristine
Exceptional
review category group of friends
08-30-2017
Great location and wonderful staff
Pros: The location is perfect and within walking distance to everything. Staff was wonderful and very accommodating. The rooms were clean and very comfortable.
Cons: Everything was great.
7.1
Thomas
Good
young couple
08-26-2017
Good
Pros: Location
Cons:
10.0
Fred
Exceptional
review category group of friends
08-24-2017
We'd stay here again in...
Pros: The best was the location and the staff. Everything was excellent and we truly enjoyed our visit and stay in your hotel and in Seward. We found ourselves enjoying the restaurant across the street, The Cookery, which was highly recommended by your staff and we also felt very comfortable in the hotel.
Cons: What's Not To Like?????? The place is superb!!!!
10.0
Kelli
Exceptional
young couple
08-23-2017
Nice stay. We stayed in...
Pros: Comfortable beds, good location, clean
Cons:
10.0
Robert
Exceptional
young couple
08-21-2017
Excellent.
Pros: Staff is very helpful.
Cons:
7.9
Mark
Good
young couple
08-20-2017
Nice place if your in...
Pros: The beds were comfortable. Had side views of the water and that was nice. Nice breakfast
Cons: Bathroom was small and tight.
6.3
Irene
Pleasant
review category group of friends
08-16-2017
Typical Best Western (bad breakfast,...
Pros: Hotel is located in nice area. It is cleaned, staff is friendly
Cons: Bad blankets
Our bedroom (room 107) had a direct view on a large open trash container....
9.6
Clark
Exceptional
family with young children
08-16-2017
Exceptional
Pros:
Cons: Temperature in room difficult to control
9.6
Sue
Exceptional
young couple
08-13-2017
Great!
Pros: The hotel is located downtown, near aquarium , and great restaurants. Had to take a shuttle to get to activities and cruise ship, only reason we rated the location good!
Cons: Location to activities and cruise ship.
10.0
Jere
Exceptional
review category group of friends
08-13-2017
Will return
Pros: Prepar d a early to go breakfast for our groups
Cons: Construction had parking several blocks from hotel. With no directionally
7.9
Patricia
Good
family with young children
08-12-2017
Very expensive restaurants, very uncomfortable...
Pros: The people are great !!!!! It was clean .
Cons: The room was horrible! A fake window! I felt completly closed in! The room was small also! Pillows lumpy, bed not comfortable,
9.2
Marybeth
Wonderful
family with young children
08-09-2017
Superb
Pros: breakfast was awesome!
Cons:
10.0
Catherine
Exceptional
solo traveller
08-05-2017
Glad to stay there!
Pros: It's such a great contrast to where we stayed in Anchorage - a bigger and nicer room.
Cons:
8.8
Anastasia
Excellent
review category group of friends
08-05-2017
Recommend
Pros: The hotel was well located with a nice view of the fjord. I'd definitely recommend it for a place to stay in Seward.
Cons:
9.6
Sandra
Exceptional
review category group of friends
07-22-2017
Seward is a good place...
Pros: Location near sealife center and view of my marathon
Cons:
10.0
Veronica
Exceptional
review category group of friends
07-22-2017
We enjoyed our stay in...
Pros: Accommodations were outstanding!
Cons: More laundry facilities for the amount of guests
9.2
Anonymous
Wonderful
review category group of friends
07-17-2017
Great staff, great location and...
Pros: The staff were very helpful and welcoming. Nothing to complain about during our 3 day stay
Cons: It was perfect for our 3 day trip to do a whale watching trip and hike the Harding Icefields
10.0
Martha
Exceptional
young couple
07-17-2017
Exceptional
Pros: Great breakfast and comfortable bed
Cons:
7.5
Kim
Good
young couple
07-14-2017
Good
Pros: Great breakfast buffett, nice location
Cons: We had interior room (no windows) but had an excellent price for the room. So, we couldn’t see the ocean views which were excellent from rooms with windows, but we paid a fraction of the price of what those rooms costs. Long term I would have upgraded to a room with windows. For one night, this worked fine.
5.8
Maya
Okay
review category group of friends
07-14-2017
Room with no outside window...
Pros: Location.
Cons: Inside room. Would have expected a room with a view in such a great location.
Hate rooms with no windows to the outside and would not have booked that if I had known.
Breakfast ok.
10.0
Donna
Exceptional
solo traveller
07-13-2017
Exceptional
Pros: Location and staff
Cons: Interior room with no windows
7.1
Robyn
Good
review category group of friends
07-13-2017
A pleasant stay apart from...
Pros:
Cons: When it came time to pay the balance of our stay the woman behind the desk couldn't understand we wanted to split the account which in the past has never been a problem. We were told we couldn't pay the balance in cash but a preloaded card would be OK . So we went ahead and split the bill one third and two thirds.We were then told the balance had to be paid with the same card as paid the deposit, this after the preloaded cards had been debited. I then had my visa card debited and was assured the preloaded card transaction would be cancelled. You can imagine my surprise when I checked my preloaded card to discover that not only had it been debited the full amount of the deposit but another third on top of that . My Visa card was never debited. This error really inconvenienced me because I was then over $400 short on my preloaded card. My friends Visa card was also zapped for two thirds of the total balance but until they return home their bank statement cannot be checked. Eventually the extra third was refunded to me but this is an inexcusable stuff up. People behind the desk in a hotel should know what they are doing instead of saying " oh I get it now" when clearly they didn't.
10.0
Loel
Exceptional
young couple
07-11-2017
Comfortable, quiet and great location!
Pros: Great location, quiet room, very comfortable. The Cookery Restaurant is just across the street, we had a wonderful dinner there. What a nice surprise in this tiny town!
Cons: Didn't get into room until the afternoon ( after check-in time). Had to wait in lobby for about 30-45 minutes after check-in time. Other than that, it was very nice and I booked early for a good rate.
7.1
Katie
Good
family with young children
07-10-2017
Meh
Pros: Staff was kind and helpful. Free shuttle to the cruise ship terminal.
Cons: We were given an interior room which overlooked the lobby. There were no outward facing windows. The only window in the room faced the lobby and it was frosted over so you couldn't see out of it. The space was small, cramped and dark. the two beds were pushed almost up to the opposing walls.
9.6
Rob
Exceptional
young couple
07-09-2017
Exceptional
Pros: Breakfast was good. Lots of choices. Nearby restaurants were within walking distance. Location was good. Close to the Sealife Center.
Cons: Non designated parking for the hotel. Uncertainty of getting a parking place near the hotel
7.9
Ian
Good
young couple
07-03-2017
Good
Pros: Location, staff,
Cons: Room temperature, street parking
7.1
Janice
Good
review category group of friends
06-29-2017
Friendly place to stay! Although...
Pros: We were able to change rooms when requested
Cons: The first room were we're assigned had two doors on the lobby! Too noisy!!!
5.5
Walter
Okay
family with young children
06-28-2017
Very disappointed
Pros: Staff was very friendly, very clean, good breakfast, excellent worker who worked in the breakfast room
Cons: No off street parking nearby. Most parking was on the street in front of the hotel and after about 5pm all spaces anywhere near the hotel on the street were taken. Wasn't easy to lug suitcases and other stuff. And, there was a luggage cart for use by the registrants (for a hotel charging $300+ a night you would think there might be a bellman -- especially given the parking situation. The lobby under the atrium was stark and spartan and very uninviting. There was plenty of space to make it much better.Our room was tiny. Very disappointing. There was probably 3 feet or less between the bed and the wall unit with the dresser, closet and TV. The sink was outside of the toilet / shower room. It was about 2 feet wide maximum. No place to put stuff for two people. Shower curtain was too long and overlapped the floor of the tub. Soap, shampoo and conditioner were in dispensers mounted on the tub wall. Had to pump to get a small stream of content -- and it felt a little uncomfortable to know that the previous guest was pumping on the same dispensers. There was a request to save the towels -- but there was only one towel hook -- not two. Desk was tiny. There was one lounge chair in the room -- but no light by it to read. Lighting generally poor. The air-conditioning unit seemed to be blowing cool air all the time -- we unplugged it for the entire stay.We understand that the hotel has to make a year's income in about four months, and, in fact were charged at twice what the hotel was worth. But then again, it seemed all of the hotels in Seward were charging over $300 a night for very marginal places. Would have been happy to spend the money if the room had met our reasonable expectations -- but was not even close. The hotel was the only national chain in the city and had the most reasonable cancelation fee when compared with the other hotels in the town.
8.3
Lynn
Very Good
young couple
06-26-2017
Nice hotel in an excellent...
Pros: The staff were very helpful and friendly
I want to thank Sally, the lady who worked at the front desk, for her help and wonderful personality.
Location is fantastic
The hotel has nice vibes. It's very pleasant.
Cons: Our room was very strange.
It wasn't overlooking anything. There wasn't any window " overlooking the hall". (As was promised in the description)
If you have a problem with a closed space you shouldn't stay there
The description should be more specific
8.3
Gerald
Very Good
young couple
06-25-2017
Good value, clean and friendly...
Pros: The staff were extremely helpful and friendly with a lot of local knowledge. The hotel is right alongside the bay where we had our own humpback whale and sea otter show right outside. The hotel is an easy walk to shops and restaurants and plenty far enough away from the tour touts. A nice quiet stylish lobby and a good selection from the breakfast buffet too.
Cons: Nothing bad to say - had a good time here
7.1
Sharyn
Good
young couple
06-24-2017
Overpriced, but good location
Pros: Good central location. Breakfast was included
Cons: Nothing really, just expensive
9.2
Rachel
Wonderful
young couple
06-19-2017
The room for 3 adults...
Pros: The hotel is in an excellent location
Cons: The room for 3 adults was small and uncomfortable, the beds took up the whole place, you could only climb from one side of the bed, luggage on the floor, bumping into them, or passing over the suitcase, lucky we were not 4 adults,
5.0
Caro
Fair
young couple
06-18-2017
Not worth the price
Pros: It was clean, free wifii.
Cons: The breakfast was not good, scramble eggs felt so "fake." Bed very uncomfortable pillows were terrible. It was way to pricey for what it had to offer
9.2
Robyn
Wonderful
young couple
06-16-2017
Seward secret!
Pros: Location was amazing because you could walk to the water and to food and shopping. The staff was super friendly and helpful.
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