Inspector Pick (Classification): I like the modern mountain touches here but it's the feather toppers and soft sheets that keep me coming back for blissful sleep.
True to the theme of a mountain lodge, a huge fieldstone fireplace dominates the lobby of this lovely hotel. The appealing rooms are compact, but feature thick feather mattress toppers. Vivid artwork adds to the overall impression. A favorite spot to ease aching muscles from a day of hiking or skiing is the huge hot tub, which is in a lovely spa-like setting.
Smoke free premises. 190 units. 4 stories, interior corridors.
Trans-Canada Hwy 1 exit Banff Ave/Minnewanka Loop, 2.1 mi (3.5 km) sw. 521 Banff Ave T1L 1A4 (PO Box 1070).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
hot tub, steamroom, exercise room, spa.
Guest Services
valet and coin laundry, room service, area transportation-public transit pass.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1093 guests
Showing reviews 1 - 5 of 50
1.0
Shauna
Very Poor
Traveling as Couple
10-20-2017
Pros: How clean it was and the spacious bathroom
Cons: The staff were extremely unpleasant, not nice or helpful and made me feel like an idiot for asking simple questions
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: It was a charming Swiss-chalet type lodge with lots of character. The decor was unique, and seemed to really fit the surroundings in the beautiful town of Banff. The food in the on-site restaurant was great, too!
Cons: No
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-20-2017
Pros: Walking distance from town. Inviting lobby.
Cons: Small room. Views of nearby motel wall and parking garage. No air conditioning. Loud slamming hallway doors. Too expensive for what you get.
10.0
Carl
Exceptional
10-20-2017
Pros: the front desk was amzing
Cons:
2.0
Verified Hotel Guest
Poor
Traveling as Couple
10-20-2017
Pros: Nothing was to really like it was over priced for what it was.
Cons: The beds are horrible, old and worn out. Plus first night there go to pull back the blankets on both of the beds body hair all over the sheets and pillows. Garbage weren't emptied so I'm guessing they didn't clean the room or change the bedding
5.0
Hannah
Fair
Traveling as Couple
10-20-2017
Pros: The hotel was close to downtown Banff without the crowd. The staff was very friendly and the hotel met my expectations for cleanliness. There is a Keg in the hotel which is nice but we never ate there as there were tons of great places downtown.
Cons: Our hotel room did not have an A/C which made it quite unbearable in the heat. We had to get fans that stood around the room to bring down the temperature. If we could, we would have left our door open to let the blasting A/C from the hallway to come in.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Nice clean rooms, friendly staff. Very nice lobby and restaurant.
Cons: Could not control AC in the room. Was just a little far to walk from the hotel to the middle of downtown Banff.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: Location and featured restaurant, etc.
Cons:
10.0
Morris
Exceptional
young couple
10-19-2017
Comfortable , clean and pleasant.
Pros: We arrived early and asked if it was possible to check in a wee bit early (expecting this was unlikely) and were luckily told that our room was already ready! Bonus! The corner suite with spa bath was awesome. Very quiet and private and grand with a large gas fireplace and excellent shower in the main bathroom upstairs. The hot pool was huge, clean, and comfortable.
Cons: The lower bathroom had an odd placement for the toilet (Behind the door even though there was enough room to place it at the end but might have been due to plumbing requirements).
10.0
Edward
Exceptional
young couple
10-19-2017
I'll stay again.
Pros: Very accessible dining. Underground parking. The room was just as awesome as last time.
Cons: The pool and hot tub were down for or entire stay. It happens.
5.4
Tia
Fair
young couple
10-19-2017
Let down bc of the...
Pros: The setup and the tub are nice!
Cons: It was very dusty and had cobwebs. Seemed old. Did not have ac, room got very hot bc of fireplace
10.0
Anonymous
Exceptional
mature couple
10-18-2017
Exceptional
Pros:
Cons:
7.0
Anonymous
Good
young couple
10-17-2017
Good
Pros: The location was great - close enough to walk to town but yet still far enough you don't get all the noise.
Cons: There was a fire alarm at midnight - we all went outside, upon being allowed back into the building there was no staff anywhere to direct people or help with room keys.
7.1
Anonymous
Good
young couple
10-17-2017
Quiet and relaxing enviornment.
Pros:
Cons: The view was not great.
8.3
Shevaun
Very Good
young couple
10-17-2017
Very good
Pros:
Cons:
9.2
Serge
Wonderful
young couple
10-17-2017
Superb
Pros:
Cons:
7.5
Anonymous
Good
mature couple
10-16-2017
Good
Pros:
Cons:
9.2
Jung
Wonderful
young couple
10-16-2017
Superb
Pros:
Cons:
3.3
Anonymous
Poor
young couple
10-15-2017
Poor
Pros:
Cons:
7.5
The
Good
young couple
10-13-2017
I would recommend it. It...
Pros: We got upgraded to the suite so it was really nice. The staff was friendly and the loaded nachos on the menu were amazing!!!
Cons: They serve the same breakfast everyday so if ur gonna eat there, you better like what they serve
5.8
Anonymous
Okay
young couple
10-13-2017
Rooms are showing wear. Very...
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-13-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
10-12-2017
Very poor
Pros:
Cons:
3.8
Brenda
Poor
young couple
10-11-2017
Most horrible night ever, in...
Pros: Liked restaurant
Cons: Cleanliness poor in suite, awoken by noisy people, fridge broke during night and ruined food inside. Jacuzzi tub kept turning on during the night, had to keep getting of bed to turn off.
When brought to the attention of not desk when checking out, staff was non responsive to the facts of our disappointment.
10.0
Patricia
Exceptional
young couple
10-11-2017
Excellent hotel, we loved it...
Pros: This hotel was amazing, the rooms were huge and extremely comfortable, the beds were really nice and the décor was amazing. The bathroom was large and well stocked and the facilities in the room were excellent. We used the laundry which was also really good and the parking was underground and really accessible by a lift to the garage. There was a Keg restaurant on site which did excellent food. We had breakfast here each day with a lot of choice and good food. The staff were helpful. The hot tub was amazing, and we used this every day! We really enjoyed out stay here and would recommend it to anyone who asked.
Cons: The location was a bit far to walk into town, not impossible but a fair way for some people. The bar service was so slow we left otherwise we have no complaints it was amazing.
2.5
Anonymous
Poor
mature couple
10-11-2017
Very poor
Pros:
Cons:
6.7
Anonymous
Pleasant
family with young children
10-10-2017
It was ok but wouldn't...
Pros: Foyer was nice.
Cons: Room was bit small so we upgraded to suite 2nd night. Phone charger was left in room but mysteriously disappeared when we asked about it. Was worth 30 dollars. Pool was too hot for 6 year old. My mistake I suppose.
5.0
Anonymous
Fair
young couple
10-10-2017
Passable
Pros: Comfortable bed
Cons: No Air conditioner
9.2
Edward
Wonderful
young couple
10-10-2017
Superb
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
10-09-2017
Very poor
Pros:
Cons:
3.3
Anonymous
Poor
young couple
10-08-2017
No sleep due to partying...
Pros:
Cons: Advertised free wifi, but had none. When we inquire we're to ld we had to pay.
7.5
Anonymous
Good
young couple
10-07-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
young couple
10-06-2017
Good
Pros:
Cons:
8.8
Blake
Excellent
review category group of friends
09-26-2017
Fabulous
Pros:
Cons: Booking.com actually booked us for 2 rooms instead of 1 somehow, so it took 20 mins for the friendly front desk staff to correct that through your system.
8.8
Aandj
Excellent
young couple
09-26-2017
Beautiful hotel.
Pros: The bed was comfortable and we liked the balcony very much. The bathroom was very spacious.
Cons: Very tiny pie shaped bedroom.
7.1
Janet
Good
young couple
09-22-2017
Very comfortable hotel. Some staff...
Pros: The bar staff were very good and the location and parking were also good
Cons: The girl booking tables for dinner (Natalie I think was her name) was very brusque and unwelcoming. In a negative way told us the table would only be held for 15 mins, rather than making it sound positive. Also the room clean between the two nights was poor. Bed coverings just thrown back, feeling of great lack of attention.
7.9
Santino
Good
young couple
09-19-2017
Good
Pros:
Cons:
9.2
Mlngzhu
Wonderful
family with young children
09-16-2017
Superb
Pros: The room is very clean
Cons: The room is a little bit small
9.6
Danette
Exceptional
review category group of friends
09-14-2017
Exceptional
Pros:
Cons:
7.1
Robert
Good
review category group of friends
09-14-2017
Good
Pros:
Cons:
9.2
Laura
Wonderful
solo traveller
09-10-2017
Superb
Pros:
Cons:
5.8
Anonymous
Okay
young couple
09-07-2017
It was a good hotel...
Pros: I liked that the Keg is in the same building
Cons: the cleanliness of the hallways and the carpet needs an update
8.3
Ivan
Very Good
young couple
09-07-2017
Very good
Pros:
Cons:
9.2
Marilyn
Wonderful
review category group of friends
09-04-2017
Superb
Pros:
Cons:
6.7
Gianluca
Pleasant
young couple
09-02-2017
Nice place but need some...
Pros: Nice spa with hot tub and turkish bath, free good coffeee at the reception. Silent, kind staff
Cons: Room with no view, a broken glass in the window and dirty tents with white spots all over. 20 minutes walk to the center of Banff
2.9
Caryl
Poor
young couple
09-02-2017
It was over priced for...
Pros: Too soft!
Cons: There was no air conditioner in the room. They told us to open the window and use the fan. The air outside smelled of smoke and was not cool out. The room was very small. The location was quite far from everything.
7.1
Keith
Good
review category group of friends
08-29-2017
Really good
Pros: Breakfast was excellent
Cons: A bit expensive
9.6
Anonymous
Exceptional
review category group of friends
08-28-2017
It is always great to...
Pros:
Cons:
10.0
Sarah
Exceptional
review category group of friends
08-26-2017
Exceptional
Pros: Amazing spa hot tub
Cons: Our room was very hot and you couldn't control the temperature
6.3
Diana
Pleasant
young couple
08-26-2017
Average
Pros: The entrance and the lobby are the nicest part of the hotel. There is free parking available underground. The pool and spa looked very nice however the smell of chlorine was so strong it burned my eyes!
Cons: The room was not was I was expecting - it was very dark and stuffy due to no air conditioning, so we had to open the windows at night. It was a little outdated too. We did request an upgrade as we just got engaged, but to no avail. The room was clean the day we arrived, however the next day the towels had not been changed and the bathroom appeared unclean/messy. It's one of the furthest hotels from downtown Banff.
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