Inspector Pick (Classification): I like the modern mountain touches here but it's the feather toppers and soft sheets that keep me coming back for blissful sleep.
True to the theme of a mountain lodge, a huge fieldstone fireplace dominates the lobby of this lovely hotel. The appealing rooms are compact, but feature thick feather mattress toppers. Vivid artwork adds to the overall impression. A favorite spot to ease aching muscles from a day of hiking or skiing is the huge hot tub, which is in a lovely spa-like setting.
Smoke free premises. 190 units. 4 stories, interior corridors.
Trans-Canada Hwy 1 exit Banff Ave/Minnewanka Loop, 2.1 mi (3.5 km) sw. 521 Banff Ave T1L 1A4 (PO Box 1070).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
hot tub, steamroom, exercise room, spa.
Guest Services
valet and coin laundry, room service, area transportation-public transit pass.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1093 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: the spa
Cons: NO
8.0
Anonymous
Very Good
08-11-2017
Pros: The hotel staff was very attentive, and went above and beyond. Excellent customer service. They recognized us everytime we came through the lobby and were very friendly.
Cons: The staff at the Keg, especially the host stand were not very friendly. We would have eaten there everynight had the customer service been their, but after the first encounter, we won't go back to that Keg.
1.0
Anonymous
Very Poor
08-11-2017
Pros: How clean it was and the spacious bathroom
Cons: The staff were extremely unpleasant, not nice or helpful and made me feel like an idiot for asking simple questions
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel was beautiful. It was clean and everything was well kept and the staff was nice. It was very cozy and felt like we could be staying at our own cabin.
Cons: The only difficulty was that was had a rocket box on top of our car that we had to take off due to how short the parking garage was.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was a charming Swiss-chalet type lodge with lots of character. The decor was unique, and seemed to really fit the surroundings in the beautiful town of Banff. The food in the on-site restaurant was great, too!
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: Walking distance from town. Inviting lobby.
Cons: Small room. Views of nearby motel wall and parking garage. No air conditioning. Loud slamming hallway doors. Too expensive for what you get.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was great! We loved the warmth of the fireplace in the lobby. The location was convenient for walking around Banff and we were very thankful for a restaurant on site for quick and healthy breakfast.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: the front desk was amzing
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice clean rooms, friendly staff. Very nice lobby and restaurant.
Cons: Could not control AC in the room. Was just a little far to walk from the hotel to the middle of downtown Banff.
7.9
Anonymous
Good
07-20-2016
An Enjoyable Stay
Pros: We liked the hot pool-very relaxing after a ling drive. Also, the Grill was nice to eat at with very friendly service and delicious food. The bed was very comfortable.
Cons: The power outage-we realise it's no one's fault but it did make things a bit difficult-perhaps some lighting could have been put in the corridor as it was impossible to see.
8.8
Anonymous
Excellent
07-19-2016
Fabulous
Pros: The Keg restaurant and bar in the hotel were very good.
Cons: The road is quite noisy in the morning.
7.9
Anonymous
Good
07-18-2016
Good location, bad beds
Pros: The hotel has an excellent spa with a large Jacuzzi/hot pool and sauna. Unfortunately the sauna was broken during our whole stay of the 18-23 June.
Cons: The mattresses on the beds were very old, lumpy and uncomfortable. For the price of the rooms the hotel needs to update its facilities.
7.1
Anonymous
Good
07-17-2016
Perfect Hotel
Pros: Everything was just perfect!
Cons:
9.2
Anonymous
Wonderful
07-16-2016
Wonderful stay
Pros: We were hot and there were not air conditioning units in the rooms, so staff brought us large fan. Everyone was so very nice and always had a smile to go around.
Cons:
9.6
Anonymous
Exceptional
07-14-2016
Quiet. Peaceful
Pros: i liked the room we stayed in it was easy access to the main entrance as we are smokers and the under ground parking was nice. It would have been nice to be a little closer to shopping area
Cons: The restaurant actually when we went for supper it was cold when we received and some off the items were overcooked. The rest was good nice rooms
9.2
Anonymous
Wonderful
07-12-2016
Superb
Pros: The bed was comfy, loved having a balcony, staff was great. Mark our server at the Keg was fantastic!!
Cons:
7.5
Anonymous
Good
07-12-2016
Stay was nice would stay...
Pros: Everything was good
Cons: Wifi was so slow
7.1
Anonymous
Good
07-11-2016
Basic hotel for a lot...
Pros: Staff were helpful and the room was okay
Cons: No swimming pool!
7.1
Anonymous
Good
07-06-2016
Nice hotel, a bit hot...
Pros: Convenient location with underground parking is a plus, especially in winter.
Cons: No air conditioning in guest rooms. One fan that does not turn would not cool both beds.
3.3
Anonymous
Poor
07-05-2016
Won't return
Pros: Didn't make up room . Elevator trapped teenager . Front desk staff inadequate . Not enough towels for 2 people - we were party of 2. Room service breakfast delivery excellent but ordering via The Keg was very difficult
Cons: See above
9.2
Anonymous
Wonderful
07-05-2016
Comfortable and convenient.
Pros: Facilities and staff were excellent.
Cons: Closing of the restaurant for a private function.
3.3
Anonymous
Poor
07-05-2016
We did not get the...
Pros: Very little.
Cons: The most depressing dark and dreary room ever. Staff attitude.
10.0
Anonymous
Exceptional
07-04-2016
Exceptional
Pros: With in walking distance to downtown and far enough away to be on the fringe of Banff.
Cons:
10.0
Anonymous
Exceptional
07-03-2016
Exceptional
Pros: Very good service
Cons: Yes very good and clean room
7.9
Anonymous
Good
07-03-2016
Lovely hotel, great food, friendly...
Pros: Nice hotel, and the food in the Keg Restaurant was great and pretty good value
Cons: We had an extremely hot room needing fans and a portable air con unit, and some housekeeping issues - but the front desk supervisor was most helpful in trying to sort out our issues.
8.3
Anonymous
Very Good
06-27-2016
Very good
Pros: good location, parking area is big
Cons: smell smoky in room
9.2
Anonymous
Wonderful
06-27-2016
Great place from which to...
Pros: Good breakfast buffet
Cons: Rooms on upper floors have intruding roof which makes them dark.
7.5
Anonymous
Good
06-26-2016
Handy for banff with good...
Pros: Free bus passes into banff. Soaps are wonderful! Good parking with enterprise office now onsite. Opening windows allowed mountain air in which was lovely.
Cons: Mattresses fell away at the edges making you feel like you could fall out at any minute.
7.1
Anonymous
Good
06-25-2016
Choose your room location carefully
Pros: The rooms very very pleasant, clean and comfortable
Cons: Our room was very close to reception and very noisy. Slept very little.
8.8
Anonymous
Excellent
06-19-2016
Fabulous
Pros: The spa was amazing! Short walk to many restaurants.
Cons: Breakfast buffet at the keg. Food did not taste fresh and the server never checked on us.
5.4
Anonymous
Fair
06-19-2016
Passable
Pros: It has the Keg restaurant
Cons: the value
6.7
Anonymous
Pleasant
06-17-2016
Pleasant
Pros: Clean room, well set up
Cons: Service was lacklustre, beds were uncomfortable
9.2
Anonymous
Wonderful
06-17-2016
Very nice hotel, good location,...
Pros: The keg was a good facility yo have
Cons: Rooms could be a little lighter
7.5
Anonymous
Good
06-17-2016
Comfortable night's sleep in Banff
Pros: Great hot showers, comfortable bed, not too soft. Hot pool was nice after a day exploring. Undercover car park and free shuttle to centre and attractions.
Cons: We had a dormer window so room was dark without lights on.
5.0
Anonymous
Fair
06-16-2016
Passable
Pros: Location
Cons: Bedding looked slept in. Coffee pot dirty. Room smelled smoky and stuffy and was not clean. Bathroom tap was loose.
9.2
Anonymous
Wonderful
06-11-2016
Superb
Pros: Friendly staff, superb food.
Cons:
9.2
Anonymous
Wonderful
06-10-2016
Excellent hotel
Pros: The hotel was spotless and the staff were very friendly and accommodating. very good size rooms.
Cons: The internet was not the best. We did have a room at the far end of the hotel so this may have had something to do it
9.6
Anonymous
Exceptional
06-10-2016
Comfortable and clean.
Pros: The hotel lobby was beautiful. The room was really clean and staff were very friendly and helpful. We enjoyed the hot pool after a day of hiking.
Cons: The wifi was slow.
9.6
Anonymous
Exceptional
06-05-2016
Exceptional
Pros: Lovely hotel, wonderful staff, great food in the restaurant and so comfortable!
Cons:
8.8
Anonymous
Excellent
06-03-2016
Awesome
Pros: They let me do early check in which was awesome
I had tv issues and the front desk was on top off my concern and fixed it right away!
Cons: The toilet could have been cleaner
6.3
Anonymous
Pleasant
05-29-2016
Pleasant
Pros: Location.
Cons: There were hairs on the pillows and were dirty. They made the bed but never changed pillow covers or sheets. Felt uncomfortable all night as a feeling of sleeping on a used bed was there.
8.3
Anonymous
Very Good
05-26-2016
Nice hotel on Banff's Avenue
Pros: Rooms are decent and clean, very good food and service in the restaurant.
Cons:
10.0
Anonymous
Exceptional
05-25-2016
Thumbs up
Pros: Everything was great, staff was friendly and the rooms were clean.
Cons:
5.4
Anonymous
Fair
05-23-2016
Price
Pros: Staff was helpful
Cons: Stairs smell like pee
9.6
Anonymous
Exceptional
05-20-2016
Exceptional
Pros: Nice rooms, friendly staff, great location and walking distance to restaurants
Cons:
10.0
Anonymous
Exceptional
05-19-2016
Exceptional
Pros: Loved the spa after a long day of walking
Cons:
7.1
Anonymous
Good
05-18-2016
Relaxing weekend in Banff
Pros: Room was clean, hotel was quiet at night, staff were friendly and helpful. Room service was prompt; loved that the room service was from The Keg. Also very convenient that I could charge food from The Keg or Chili's down tge block to my room with the "charge card" they provided. This could also be used at the spa. Loved the spa!
Cons: No air conditioning in the room. I was sweltering the first night even after turning the thermostat down. The second night I used the little fan that was provided and slept with the window open.
9.2
Anonymous
Wonderful
05-17-2016
Very Nice Hotel
Pros: Nice beds, hot tub area is nice, having a great restaurant in the hotel is really nice. All around a very nice hotel, quiet, clean, comforatable.
Cons: Didnt really affect my stay it is just appearance but the roof shingles need to be replaced.
9.2
Anonymous
Wonderful
05-16-2016
comfortable stay
Pros: Breakfast was awesome..
Staff were friendly an helpful.had a great sleep on the very comfortable bed..
Cons: Not enough closet space no view at all
8.8
Anonymous
Excellent
05-15-2016
Fabulous
Pros: Clean rooms, friendly staff
Cons: Very loud neighbors in the hallway in the middle of the night
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