True to the theme of a mountain lodge, a huge fieldstone fireplace dominates the lobby of this lovely hotel. The appealing rooms are compact, but feature thick feather mattress toppers. Vivid artwork adds to the overall impression. A favorite spot to ease aching muscles from a day of hiking or skiing is the huge hot tub, which is in a lovely spa-like setting.
Smoke free premises. 190 units. 4 stories, interior corridors.
Trans-Canada Hwy 1 exit Banff Ave/Minnewanka Loop, 2.1 mi (3.5 km) sw. 521 Banff Ave T1L 1A4 (PO Box 1070).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
hot tub, steamroom, exercise room, spa.
Guest Services
valet and coin laundry, room service, area transportation-public transit pass.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1067 guests
Showing reviews 1 - 5 of 50
5.8
Amanda
Okay
young couple
09-27-2016
Pros:
Cons: The bed was not very comfortable and the room was quite expensive considering we had a basic room with no view
10.0
Claire
Exceptional
mature couple
09-27-2016
Pros: Lovely hotel. Great spa. Just a walk along main street to town. Great breakfast - excellent choice and helpful staff.
Cons: Not a thing!
7.9
Peter
Good
mature couple
09-22-2016
Pros: Friendly comfortable and clean Ideal for a short stay to explore Banff
Cons: Nothing
9.6
Kerry
Exceptional
mature couple
09-18-2016
Pros: Room on street side so kinda noisy. The Keg was very good food. Good parking availability in parking garage.
Cons: my over medium eggs were more like over hard. Fixed that the next time by getting them over easy.
7.9
Donna
Good
review category group of friends
09-16-2016
Pros:
Cons: The decor could use updating
9.6
Teresa
Exceptional
mature couple
09-16-2016
Pros: did not have any croissents
the bed was great
Cons: piped in music in the hot tub area
10.0
Jacob
Exceptional
family with young children
09-10-2016
Pros: co-location of KEG in the facility
Cons:
9.2
Jennifer
Wonderful
family with older children
09-06-2016
Pros: The staff were wonderful - friendly and helpful. It was great to have the restaurant right in the hotel. Though it was pricey, it was convenient. There was lots of information about what to do in Banff available right in the hotel. And the location was excellent - easy to find and so close to everything.
Cons: Window in our room had an ill-fitting screen. Toilet had a quirk and seemed to dribble all night.
6.7
John
Pleasant
mature couple
09-04-2016
Pros: Staff was helpful. Onsite dining was superior.
Cons: The A/C-veneration system was under planned repair. No one warned us. Sleeping with a balcony door open and a $10 fan was not very comfortable. The location was not as close to town center as advertising led us to believe.
8.3
Lin
Very Good
solo traveller
08-30-2016
Pros: Pool and steam room was nice after a long hike. And thank you for the complimentary wine. That's was for our anniversary. Which I had to drink alone. Was a lovely stayed other than that. Thank you.
Cons: The room I got was by the elevator so I can hear everyone who's coming in and out.
10.0
Metal
Exceptional
family with young children
08-30-2016
Pros: Everything was fantastic
Cons:
8.3
Michelle
Very Good
mature couple
08-29-2016
Pros: Room was large - bathroom was cute. Loved the cosy room.
Cons: Bed was very soft - which some may like, but I prefer a harder bed. Our bed had a very large dip on the left side of the bed.
7.5
Chris
Good
mature couple
08-29-2016
Pros: Hot tub/spa was good after long days in the mountains. Room was clean and comfortable, staff were friendly and helpful.
Cons:
6.7
Calgary
Pleasant
solo traveller
08-28-2016
Pros: The spa was amazing, wonderful staff and atmosphere. Super comfortable beds. Very clean.
Cons: It's slightly outdated, no a/c in rooms so you have to sleep with the window open so you hear EVERYTHING. It's far from the town centre so you would need to drive.
7.5
Kee
Good
solo traveller
08-28-2016
Pros: Location is a bit far from the center, but they give shuttle bus card for free. There is a spa, hot pool and steam bath. Very calm room, wooden interior made me feel in the mountain.
Cons: The facility is old (there wasn't any problem, though), the room was dusty. Fluffy dust on the shelves, fugitive dust on the table. A little bit dank linen.
10.0
Michel
Exceptional
mature couple
08-27-2016
Pros: Perfect
Cons: Nothing
6.7
Michael
Pleasant
mature couple
08-26-2016
Pros: It was great having the Keg restaurant in the hotel open for breakfast and later meals. The hotel room was clean and nicely decorated.
Cons: The bed was lumpy and not very comfortable.
9.6
Shahin
Exceptional
family with young children
08-24-2016
Pros: Staff, location
Cons: The room with inclined roof.
5.0
Changyoung
Fair
review category group of friends
08-23-2016
Pros: Bed was clean
Cons: The location for the room where is located in half underground.
5.4
Kristi
Fair
review category group of friends
08-22-2016
Pros: The lobby is great. The hot tub was nice. The Keg was very close.
Cons: For $300/night (taxes included) I would have expected air conditioning, newer furniture and at least a continental breakfast. When I walked into my hotel room I thought I had entered a time machine to the eighties. The bathroom was partially renovated though.
10.0
Adrian
Exceptional
family with older children
08-11-2016
Pros: Nice feel to the hotel warm and cosy Complimentary local bus passAmple free underground parking
Cons: Nothing
10.0
Ernie
Exceptional
family with older children
08-11-2016
Pros: Beds were very comfortable. Room could've been cooler
Cons: Don't like parking under ground. Not much space to manouver
7.1
Kim
Good
family with older children
08-10-2016
Pros: Rooms were comfortable and spa was a definite bonus. Also good to get bus pass for free to use.
Cons: Reception staff weren't very helpful except for man and restaurant is very expensive for what you get. Didn't even bother with breakfast as it was extra.
6.3
Tanya
Pleasant
family with older children
08-08-2016
Pros: Staff were friendly and helpful. Hotel is located a brisk 15 min walk from the centre of Banff.
Cons: Bedding was dirty (someone else's hair & makeup), pillows were old, lumpy, and stale smelling, and the room was a bit shabby. Also, there was no air conditioning (not mentioned in the listing) on a floor fan, that did not keep the room at a temperature that was adequately cool and comfortable for sleeping. Very disappointing for a hotel room costing in excess of $300 per night.
7.1
Artur
Good
family with young children
08-08-2016
Pros: The location and free parking and free use of the ROAM shuttle bus was great, it takes you to all the main attractions, also the front desk staff was very helpful.
Cons: Unfortunately there is no air-conditioning and the place was sweltering even when we didn't have very warm nights or days. I would not book here if the weather is calling for high temperatures. The hotel was doing maintenance cleaning on their kitchen in the middle of the night and it kept some in our group from getting any sleep at all.
6.7
Darcy
Pleasant
family with older children
08-08-2016
Pros:
Cons: No air conditioning...room was brutal hot at night
4.6
Bill
Disappointing
family with older children
08-08-2016
Pros: Location is about all.
Cons: Parking was poor, do not stay here if you are towing any kind of trailer because you have to park on a public street and because this hotel has underground parking that is very difficult to use, every one parks on the street so there is no parking! Also do not bring any pets with you, not pet friendly. In finishing I would also like to point out that the person behind the check in desk when I arrived was not helpful in any way. Your on your own!!
Bill and family
6.7
Cdcvictoria
Pleasant
mature couple
08-07-2016
Pros: We liked the ambiance of the building.
Cons: It was really hot in the rooms as the hotel does not have air conditioning. The outside temperature was 28 C and I thing it was hotter than that in the room.
10.0
Martina
Exceptional
family with young children
08-07-2016
Pros: Very comfy beds, nice decor, windows open to fresh air
Cons:
9.6
Pamela
Exceptional
mature couple
08-03-2016
Pros: WITHIN WALKING DISTANCE TO DOWNTOWN. CLEAN GREAT RESTAURANT
Cons: NOTHING
7.1
Hyesoo
Good
family with older children
08-02-2016
Pros: The bed was huge and comfy.
Cons: It was a bit far from the main attractions, but was okay. Maybe 15 mins from the main district.
9.2
Ronald
Wonderful
mature couple
08-01-2016
Pros: Great Location. The parking was easy and convenient. Beds were comfortable. Not much space with two queens.
Cons: Not much.
7.9
Melissa
Good
family with young children
07-28-2016
Pros: It felt clean and the staff was very friendly and helpful. It was also great that parking was plentiful and free.
Cons: No AC made the room stuffy and hot. I was so thankful the temperatures were mild while we were there.
8.3
Sylvianne
Very Good
family with older children
07-28-2016
Pros: Very Nice hôtel and super confortable !
Cons: Mvery pricy, evening though It was High season prices in Banff are just crazy! But it was a good stay
9.2
Gamstein
Wonderful
mature couple
07-25-2016
Pros: cozy rooms, good restaurant on premises close to downtown area to walk.
Cons: Bed mattress was a bit too soft for my liking and there was no air conditioning in the rooms
10.0
Laura
Exceptional
young couple
07-25-2016
Pros: Rooms were very up to date, the hot pool was relaxing and really enjoyed using the spa.
Cons: The only problem with the room was it needed air con, other then that it was perfect.
7.1
Penny
Good
mature couple
07-25-2016
Pros: The staff was nice and they did try to accommodate me to a balcony but since I was travelling with my mom we wanted our own beds and not to share a king bed. The coffee at the front lobby is always a pleasure.
Cons: The coffee pot never did get washed while we were there. The corner room we had made it difficult to watch TV. No full length mirror or air conditioning. No balcony.
5.8
Victoria
Okay
family with young children
07-21-2016
Pros: No AC which is difficult when they place you on the main floor and the windows open to people's legs. A bit too far to walk to the main drag. Loads of parking is good.
Cons: No AC. Overpriced compared to better placed hotels with free breakfast. I'll go back to the Banff International hotel next time.
7.9
Janet
Good
mature couple
07-20-2016
Pros: We liked the hot pool-very relaxing after a ling drive. Also, the Grill was nice to eat at with very friendly service and delicious food. The bed was very comfortable.
Cons: The power outage-we realise it's no one's fault but it did make things a bit difficult-perhaps some lighting could have been put in the corridor as it was impossible to see.
8.8
Kate
Excellent
family with older children
07-19-2016
Pros: The Keg restaurant and bar in the hotel were very good.
Cons: The road is quite noisy in the morning.
7.9
Russell
Good
young couple
07-18-2016
Pros: The hotel has an excellent spa with a large Jacuzzi/hot pool and sauna. Unfortunately the sauna was broken during our whole stay of the 18-23 June.
Cons: The mattresses on the beds were very old, lumpy and uncomfortable. For the price of the rooms the hotel needs to update its facilities.
7.1
Lesley
Good
family with older children
07-17-2016
Pros: Everything was just perfect!
Cons:
9.2
Dennis
Wonderful
mature couple
07-16-2016
Pros: We were hot and there were not air conditioning units in the rooms, so staff brought us large fan. Everyone was so very nice and always had a smile to go around.
Cons:
9.6
Wendy
Exceptional
mature couple
07-14-2016
Pros: i liked the room we stayed in it was easy access to the main entrance as we are smokers and the under ground parking was nice. It would have been nice to be a little closer to shopping area
Cons: The restaurant actually when we went for supper it was cold when we received and some off the items were overcooked. The rest was good nice rooms
9.2
Theresa
Wonderful
review category group of friends
07-12-2016
Pros: The bed was comfy, loved having a balcony, staff was great. Mark our server at the Keg was fantastic!!
Cons:
7.5
John
Good
review category group of friends
07-12-2016
Pros: Everything was good
Cons: Wifi was so slow
7.1
Alan
Good
family with older children
07-11-2016
Pros: Staff were helpful and the room was okay
Cons: No swimming pool!
7.1
Susan
Good
family with older children
07-06-2016
Pros: Convenient location with underground parking is a plus, especially in winter.
Cons: No air conditioning in guest rooms. One fan that does not turn would not cool both beds.
3.3
Won't
Poor
family with older children
07-05-2016
Pros: Didn't make up room . Elevator trapped teenager . Front desk staff inadequate . Not enough towels for 2 people - we were party of 2. Room service breakfast delivery excellent but ordering via The Keg was very difficult
Cons: See above
9.2
John
Wonderful
mature couple
07-05-2016
Pros: Facilities and staff were excellent.
Cons: Closing of the restaurant for a private function.
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