Inspector Pick (Classification): I like the modern mountain touches here, but it's the feather toppers and soft sheets that keep me coming back for blissful sleep.
True to the theme of a mountain lodge, a huge fieldstone fireplace dominates the lobby of this lovely hotel. The appealing rooms are compact, but feature thick feather mattress toppers. Vivid artwork adds to the overall impression. A favorite spot to ease aching muscles from a day of hiking or skiing is the huge hot tub, which is in a lovely spa-like setting.
Smoke free premises. 190 units. 4 stories, interior corridors.
Trans-Canada Hwy 1 exit Banff Ave/Minnewanka Loop, 2.1 mi (3.5 km) sw. 521 Banff Ave T1L 1A4 (PO Box 1070).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
hot tub, steamroom, bicycles, exercise room, spa.
Guest Services
valet and coin laundry, rental car service, room service, area transportation-public transit pass.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1024 guests
Showing reviews 1 - 5 of 50
9.6
Richard
Exceptional
young couple
04-17-2018
Romantically perfect
Pros: The fact they gave us a small bottle of champagne to celebrate our anniversary.
Cons:
9.2
Gillian
Wonderful
family with young children
04-16-2018
Superb
Pros:
Cons:
7.1
Kelsi
Good
young couple
04-14-2018
Good
Pros:
Cons: The bed was hard and could hear people down the hallways all night. Hardly slept. Everything else was good though
10.0
Mike
Exceptional
review category group of friends
04-14-2018
Spot on for a family...
Pros: Staff are very friendly and helpful.
Cons: Nothing jumps to mind
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: It was a charming Swiss-chalet type lodge with lots of character. The decor was unique, and seemed to really fit the surroundings in the beautiful town of Banff. The food in the on-site restaurant was great, too!
Cons: No
8.0
Susan
Very Good
Traveling as Couple
04-13-2018
Pros: This is a lovely hotel that is easy to find, right on Banff Ave. Our room was charming, yoo under the eaves.
Cons: It was Canada Day and ALL the hotels were crazy expensive. I thought this one was right downtown but it was actually about a15 walk to get to downtown.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Walking distance from town. Inviting lobby.
Cons: Small room. Views of nearby motel wall and parking garage. No air conditioning. Loud slamming hallway doors. Too expensive for what you get.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: The hotel was great! We loved the warmth of the fireplace in the lobby. The location was convenient for walking around Banff and we were very thankful for a restaurant on site for quick and healthy breakfast.
Cons:
10.0
Carl
Exceptional
04-13-2018
Pros: the front desk was amzing
Cons:
2.0
Verified Hotel Guest
Poor
Traveling as Couple
04-13-2018
Pros: Nothing was to really like it was over priced for what it was.
Cons: The beds are horrible, old and worn out. Plus first night there go to pull back the blankets on both of the beds body hair all over the sheets and pillows. Garbage weren't emptied so I'm guessing they didn't clean the room or change the bedding
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Nice clean rooms, friendly staff. Very nice lobby and restaurant.
Cons: Could not control AC in the room. Was just a little far to walk from the hotel to the middle of downtown Banff.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Location and customer service was great
Cons: The beds are a little uncomfortable
9.0
Verified Hotel Guest
Wonderful
Business Traveler
04-13-2018
Pros: Room was very nicely decorated.
Cons: No parking available underground and on street parking was not close by. Toiletries were not replenished after first day.
8.0
Charlene Denise
Very Good
Business Traveler
04-13-2018
Pros: Beautiful hotel. Nice that the keg was there, but was under the impression upon booking that the hotel offered breakfast.
Cons: No complimentary breakfast.
8.0
Kevin
Very Good
Traveling as Couple
04-13-2018
Pros: great location
Cons: I booked a superior room with a couch they gave me a small room, I asked to move into a larger roomt hat I paid for but they said there would be an additional charge!!!!! Why does this stuff happen!!!!!
5.0
Dan
Fair
Traveling as Couple
04-13-2018
Pros: The Keg restaurant is in the hotel. Great location!
Cons: We booked a king bed and because they had oversold the rooms, the moved us into a 2 queen bed and spun it as an "upgrade". I did not want 2 queens and had booked a king specifically.
1.0
Verified Hotel Guest
Very Poor
Business Traveler
04-13-2018
Pros: Location was excellent.
Cons: The food at the attached Keg was terrible. There was hair in the food, steak was fully well done, no pink but we asked for medium, it was like warm but the plate was extremely hot. The room itself was so small we felt like sardines packed in there.
6.0
Karmella
Pleasant
Traveling as Couple
04-13-2018
Pros: Staff is great. Restaurant is always good.
Cons: My favorite part about staying At the Banff Caribou lodge is the hot pool. But unfortunately this trip was terrible. The chlorine levels were so high for the entire three days I stayed there, that we couldn't even use it. It literally hurt to breathe .
10.0
Debra
Exceptional
young couple
04-13-2018
Nice getaway in the mountains
Pros: Bed was very comfy. Loved the feather tick mattress top.
Cons:
10.0
Laurieanne
Exceptional
young couple
04-13-2018
Exceptional
Pros:
Cons:
9.2
Carl
Wonderful
family with young children
04-12-2018
Superb
Pros:
Cons:
9.2
Rebecca
Wonderful
family with young children
04-11-2018
Awesome place!
Pros:
Cons:
7.9
Cynthia
Good
family with young children
04-10-2018
Good
Pros:
Cons: Parking shortage!!!---I would expect at least one parking stall to be included with each room, (assigned if possible to ensure that you get one!!) and this was not the case. It was first come first serve for a lesser number of spots underground -- and if you moved your car or went out in the evening you lost your spot altogether---and had to park 3 blocks away on the street if you could even find a spot. Not very convenient with a family along. Also, the spots were tiny and difficult to get into. As a result, I will not stay here again---too much of a hassle to park, and had to plan our schedule around parking----negatively impacted our trip!!!!!!!
5.8
Aoife
Okay
family with young children
04-10-2018
It was sufficient for what...
Pros: The location is good and the use of roam transportation was great
Cons: The beds were uncomfortable and rooms are very small
10.0
Joe
Exceptional
family with young children
04-09-2018
We traveled from South Carolina...
Pros: Staff was amazing and location excellent
Cons: Cant think of anything
7.1
Mohamed
Good
family with young children
04-07-2018
Good
Pros:
Cons:
6.7
Cathy
Pleasant
family with young children
04-07-2018
Pleasant
Pros:
Cons:
8.3
Desiree
Very Good
solo traveller
04-07-2018
excellent and very convenient hotel....
Pros:
Cons:
9.6
Michael
Exceptional
young couple
04-06-2018
Exceptional
Pros: Room was beautiful
Cons:
6.7
Anonymous
Pleasant
young couple
04-06-2018
Average
Pros: Ease of getting around
Cons: Room by elevator
9.2
Brian
Wonderful
young couple
04-05-2018
Superb
Pros:
Cons:
7.5
Dionna
Good
family with young children
04-05-2018
Was relaxing and great spa
Pros:
Cons:
4.6
Unimpressed
Disappointing
family with young children
04-04-2018
I am not too impressed...
Pros: I like the fact that the hotel is right in Banff town and not too far off. Walkable distance to the Main Avenue.
Cons: Multiple things. [1]The elevators were horrible. [2]The pool is not properly monitored. People were literally roaming around in their towel in the hallways between rooms drinking alcohol.[3]Room's ok.
9.2
Emily
Wonderful
young couple
04-04-2018
Superb
Pros:
Cons:
6.3
Cheryl
Pleasant
young couple
04-03-2018
It was pleasurable and the...
Pros: We had massages at the Spa. They were amazing.
Cons: The hot pools need a really good clean, as does the area around them. The room was very small with a slanted ceiling on both sides making it difficult to maneuver.
The rooms need some TLC and a good scrubbing. Dusting wouldn't hurt either.
10.0
Amanda
Exceptional
family with young children
04-03-2018
Love staying at the banff...
Pros: We always love staying at the caribou mountain lodge, its so relaxing to take some time in the hot tub, pool at the end of the day. The beds are really comfy, the rooms are always clean and the staff is always very accommodating.
Cons: Nothing.
9.6
Alan
Exceptional
family with young children
04-03-2018
Exceptional
Pros:
Cons:
9.2
Gordon
Wonderful
young couple
04-02-2018
Superb
Pros: The hot pool was great
Cons:
9.6
Kelly
Exceptional
young couple
04-02-2018
Good
Pros: Staff
Cons: Not able to check in early after a long drive when requested this a head of time
10.0
Walter
Exceptional
solo traveller
04-02-2018
Great room and Great value
Pros:
Cons: Microwave in the room would have been great.
10.0
Simon
Exceptional
young couple
04-02-2018
Exceptional
Pros:
Cons:
7.5
Patricia
Good
family with young children
04-02-2018
Good
Pros:
Cons:
9.6
Brenda
Exceptional
solo traveller
04-01-2018
This is a great place...
Pros: The hotel was clean and the staff were friendly. The free bus pass made my stay much easier and more enjoyable. I tried the steam room and hot pool and they were very relaxing.There were deer on the front lawn one day when I walked back from town.
Cons: I didn’t get a good view. I think you have to request one.
7.5
Rebecca
Good
review category group of friends
04-01-2018
Good
Pros:
Cons:
9.6
Annette
Exceptional
young couple
03-31-2018
Everything and more than we...
Pros: The free Roamer pass was very useful to get out&about Banff. We also appreciated the free entries to the Whyte museum and the Hot Springs.
The arrangement with Ultimate rental where they drop your equipment off at the hotel and collect from there at the end of the stay makes the whole rental process so much easier.
The buses to the ski resorts leave from right outside the hotel front door, you couldn't make it any easier!
Cons: A variation of what's on offer at the buffet breakfast would be good, like different types of eggs. The hot food (bacon, sausages, eggs benedict) weren't very warm despite being kept under cover.
9.2
Sasha
Wonderful
family with young children
03-30-2018
Awesome stay just wish there...
Pros: The room style and the restaurant.
Cons: We didn’t know the pool was a hot tub. The picture online looked like the pool was bigger than it actually was and it was described as being warm not hot.
10.0
Carly
Exceptional
family with young children
03-30-2018
Exceptional
Pros: Beds were comfy, hot pools made my trip, i felt like i was at a spa.
Cons:
6.3
Shannyn
Pleasant
family with young children
03-30-2018
Pleasant
Pros: The hot pool
Cons: Our room location was not that standard we are used to and the light was burnt outside our door for most of our stay.the staff was not as friendly and helpful as in past stays
8.8
Denise
Excellent
family with young children
03-30-2018
Overall for the price... it...
Pros: The outdoors feel/theme
Cons: The bathtub was clogged and wasn’t draining at all when you took a shower.
7.5
Anonymous
Good
family with young children
03-30-2018
It was ok for price...
Pros: I liked the overall decor style
Cons: The pool is a hot tub; it is too hot, excessive amount of chlorine makes it hard to stay more than 5 min, showers in the pool area do not work properly.
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