Close to Canada Olympic Park, guest rooms here are quite attractive; although some are a little tight on space. Higher-floor rooms feature balconies.
Smoke free premises. 150 units. 4 stories, interior corridors.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 242 guests
Showing reviews 1 - 5 of 50
9.2
Anonymous
Wonderful
solo traveller
04-19-2018
Superb
Pros:
Cons:
9.0
Stan
Wonderful
04-13-2018
Pros: Location, direct access to hwy 1 & a good McDonald's and gas station next door.
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Well-equipped rooms, pool hours, friendly staff
Cons:
5.0
Verified Hotel Guest
Fair
Business Traveler
04-13-2018
Pros: Customer service was great
Cons: Rooms could be cleaner
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: This hotel has all the ammenities you need on while on vacation with the family or a buisness trip. The staff at this hotel are very accommodating to.
Cons: Hotel is starting to show its age in some area's. The hot tub jet timer was malfunctioning.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Good, clean, quiet room for good price. Location is a bit isolated, but not far from the downtown, an easy drive.
Cons: Recommend for people who are on budget but need a good room.
10.0
Bruce
Exceptional
Senior Traveler
04-13-2018
Pros: Friendly staff and helpful/cooperative
Cons: The layout of the lobby was a bit confusing.
8.0
David
Very Good
Family with Teens
04-13-2018
Pros: Location
Cons:
8.8
Michael
Excellent
review category group of friends
04-10-2018
Fabulous
Pros:
Cons:
7.9
Sue
Good
family with young children
04-09-2018
Perfect for our needs
Pros: Restaurant waitresse was awesome
Cons:
10.0
Cameron
Exceptional
family with young children
04-09-2018
Exceptional
Pros:
Cons:
7.9
Robert
Good
young couple
04-08-2018
Good
Pros:
Cons:
10.0
Kerri
Exceptional
solo traveller
04-06-2018
Relaxing place cold water
Pros: When I checked in the stuff was very pleasant knew that I wanted the room with the tub because I was running away from my grandkids and just needed to relax in a tub for the day
Cons: But every time I went to have a bath there was no hot water so I called the front desk they sent someone up to check it and said it should be fine went to have a bath in the morning and the water was cold I rent the room for a relaxation in the tub itself was my main reason for staying there and with no hot water it was a flop
10.0
Steve
Exceptional
solo traveller
04-06-2018
Wonderful stay.
Pros: Very clean, modern. Food and meals I had were very good.
Hotel staff in restaurant and bar were friendly , outgoing , proffessional.
Cons:
6.7
Allison
Pleasant
family with young children
04-02-2018
It was a fun family...
Pros: Liked the fridge and microwave in each room. Great for quick meals with children. It was a fun family get away. Pool was fun and son had ski lessons across the street at winsport.
Cons: My son dug out an empty beer can from behind the bed which wasn’t ours! That tells me about attention to detail when cleaning.
8.8
Anonymous
Excellent
family with young children
04-01-2018
Fabulous
Pros:
Cons:
9.6
Cindi
Exceptional
family with young children
04-01-2018
Exceptional
Pros:
Cons:
8.8
Murray
Excellent
review category group of friends
03-30-2018
Fabulous
Pros:
Cons:
7.9
Anonymous
Good
solo traveller
03-30-2018
Good
Pros: Staff was very fast at check-in (I've stayed at this location numerous times for business travel)
Cons:
6.3
Martha
Pleasant
family with young children
03-29-2018
Was an ok stay for...
Pros: Pool was great with water slide and beds were comfy
Cons: Dusty, tub drain clogged and hot tub shut down
9.2
Angelle
Wonderful
family with young children
03-27-2018
Would stay again but would...
Pros: The staff were very approachable and polite. The extra room with the sofa bed was great! Complimentary water bottles, microwave, and fridge were nice. The convenience store came in handy too.
Cons: The pool and sitting area was too small and overcrowded. The hot tub was out of service as well.
7.5
Laurie
Good
young couple
03-21-2018
Good
Pros: I thought it was cool that they had balconies, too bad it's a bit chilly to be sitting outside.
Cons: The pancakes for the breakfast buffet had been there for a while and the edges were dry.
6.3
Teresa
Pleasant
young couple
03-13-2018
Disappointing
Pros: Enjoyed the Spa tub and nice walk-in shower
Cons: For the price of the the King Deluxe room it wasn’t very deluxe in that it was rundown and just another cheapo hotel room with a Spa tub. Expected a mini kitchen and a little nicer decor. This room was well below Sheraton standards and was a disappointment.
9.6
Beverley
Exceptional
solo traveller
03-07-2018
Exceptional
Pros:
Cons:
10.0
Anne
Exceptional
young couple
03-04-2018
Beautiful hotel near amenities and...
Pros:
Cons:
8.8
Ivan
Excellent
young couple
02-24-2018
GREAT STAY. WE WOULD STAY...
Pros: Really enjoyed the stay. Pool area was great. Loved the exercise area.
Cons: Neighbours were really noisy.
9.6
Meng
Exceptional
family with young children
02-21-2018
Exceptional
Pros:
Cons:
9.2
Chris
Wonderful
young couple
02-21-2018
Superb
Pros:
Cons:
6.3
Anonymous
Pleasant
young couple
02-15-2018
Pleasant
Pros: The location and rooms were very nice.
Cons: People were very loud in hallways. No one would stop them from being so loud. Also when asked by hotel what made my stay uncomfortable they still have not responded and also kept referring to me as a man when I am a woman.
8.8
Leigh
Excellent
young couple
02-13-2018
Fabulous
Pros:
Cons:
8.3
Anonymous
Very Good
solo traveller
02-11-2018
Very good
Pros:
Cons:
8.8
Claire
Excellent
young couple
02-08-2018
Fabulous
Pros:
Cons:
9.6
Brett
Exceptional
young couple
02-07-2018
Great stay
Pros:
Cons: Bathroom fan came on every time light turned on , to noisey !
Fan needs it’s own switch
9.6
Brett
Exceptional
young couple
02-05-2018
Great location for our trip...
Pros: Staff helped us every time and way they could !
Excellent.
Cons: No free breakfast.
8.3
Marg
Very Good
young couple
02-01-2018
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-25-2018
Exceptional
Pros:
Cons:
9.6
Chad
Exceptional
young couple
01-23-2018
Comfortable!
Pros: Bed excellent, staff extremely friendly!
Cons:
7.5
Anonymous
Good
mature couple
01-22-2018
Good
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
01-22-2018
Passable
Pros:
Cons:
10.0
Loreen
Exceptional
young couple
01-20-2018
Exceptional
Pros: Very comfortable beds! We have ALWAYS enjoyed our stay here. Staff has been friendly, helpful and kind. Thank you so much for the Christmas stocking hanging on the door Christmas morning. We so enjoyed the treats and appreciated the time that it took to do that for your guests! Thank you!
Cons: Lukewarm water to shower in. Bearable. But definitely could have been hotter.
4.6
Mathew
Disappointing
family with young children
01-10-2018
Disappointing
Pros:
Cons:
10.0
Melanie
Exceptional
solo traveller
01-10-2018
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
mature couple
01-08-2018
Good
Pros:
Cons:
8.8
Sandra
Excellent
review category group of friends
01-08-2018
Fabulous
Pros:
Cons:
5.8
Angela
Okay
family with young children
01-07-2018
Not terrible, but not very...
Pros: The staff was very friendly and helpful. The kids had fun in the pool, though it is very small and too deep for my seven year old to stand up (pack a floatation option for little ones).
Cons: The hotel was not clean. We stayed there four or five years ago, when it was newly open. This time it showed the wear and tear; scuffs, dings, holes in the finishes. Some of the furniture was broken. I can deal with those things; what bothered me more was the lack of cleanliness. When I checked to make sure my kids hadn’t kicked anything under the bed while packing up, I discovered trash that did not belong to my family. Obviously, it hadn’t been cleaned there in a long time. I also noticed something that looked suspiciously like black mold in the shower tile grout. I wouldn’t chose to stay there again, despite the excellent staff.
10.0
Anonymous
Exceptional
mature couple
01-04-2018
Exceptional
Pros:
Cons:
3.8
Cheryl
Poor
review category group of friends
01-04-2018
Poor
Pros:
Cons: Breakfast was terrible. The pullout was an absolute joke, an adult could never sleep on it.
3.3
Dave
Poor
young couple
01-03-2018
Used to be a great...
Pros: Located by a Starbucks
Cons: Housekeeping was super loud, banging their carts into walls super early, yelling at the entrance doors. Staff was rude except for the first check in person. Food in gift shop was extremely expensive and candy was stale and hard as a rock. Kids running in hallways and one time were playing hockey in the hall
5.0
Richard
Fair
family with young children
12-30-2017
Passable
Pros:
Cons: Pool was freezing, room was not very clean. Dog hair from previous occupant was everywhere!
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