Located near the south end of the city, the property offers spacious guest rooms with comfortable seating and handsome décor.
Smoke free premises. 105 units. 4 stories, interior corridors.
Hwy 2 (Deerfoot Tr) exit Anderson Rd W, just s on Macleod Tr, just e on Lake Fraser Gate, then 0.4 mi (0.7 km) n. 12025 Lake Fraser Dr SE (Macleod Tr S) T2J 7G5.
Pros: Front desk staff were so helpful. And the 2 pm check out was wonderful!
Cons:
6.3
Wendy
Pleasant
solo traveller
09-06-2016
Pros:
Cons: My check in was awful. I was assigned a room that was occupied. So I entered this room and it was very embarrassing. This left both me and the couple I barged in on very concerned about hotel security. I went back to the front desk and when they saw I was unhappy they upgraded my room. I am sure this would never have happened if I had not revealed my dissatisfaction!
Also, the check in practice of taking a 100.00 deposit on my credit card for any incidental charges (movies etc) was shocking to me. Usually an imprint of a credit card us suffice. I had NEVER had thus done by a hotel in the past. And I had stayed at this hotel before as well and that was not their practice then. So I will see a credit on my credit card in a few days returning my 100.00. That is discusting! I would expect that at really cheap low class motels. WTH Holiday Inn Express!!!
My room was good. The mattress on the king size bed was a bit lumpy in places - not my best sleep. I will seek a different hotel next time.
2.5
Azad
Poor
family with young children
08-31-2016
Pros: Very rude staff. The AC in the room did not work. The only available room was smoker room. Refused cancelling my booking when I request, saying that Booking.com does not allow to do it. When I called Booking.com, it became clear that this is hotel policy. Avoid staying here.
Cons:
2.9
Arlene
Poor
mature couple
08-28-2016
Pros: A clean room and value for what we paid.
Cons: Upon arrival we were told that they upgraded our room, the room we were put in had a very strong smell of a deodorizer attempting to cover up the smell of stale tobacco smoke. Chairs in the room were extremely soiled. Disgusting, if I had not prepaid I would have left!!!!!
4.2
Disappointed
Disappointing
family with older children
08-14-2016
Pros:
Cons: The chain itself has a decent reputation however this particular location leaves much to be desired.
10.0
Adam
Exceptional
young couple
08-13-2016
Pros: Great room, breakfasts and facilities
Cons:
6.3
Jan
Pleasant
review category group of friends
08-10-2016
Pros: Comfy bed, nicely laid out room.
Cons: The night I checked in the phone didn't work and in morning found the air conditioner had leaked on the floor. Each day (stayed 3 days) I informed front desk and nothing changed - stepped on wet, squishy carpet and some part of the phone didn't work. Had to use my cell phone to contact local friends = charges = $$. Spoke about these issues when checking out, got apology but no discount or ?? offered. Very disappointing as I could've stayed somewhere cheaper without the problems.
3.3
Business
Poor
solo traveller
08-09-2016
Pros: Nothing.
Cons: Filthy rooms. Bugs. Floors obviously never washed. Moved from room with bugs on bed, blood spats on floor in the bathroom to a room with clumps of hair on bathroom floor and filthy furniture. Moved once more to tolerable room but could not sleep after the experience of other rooms. This hotel needs to clean up their act.
5.8
Family
Okay
family with young children
07-31-2016
Pros:
Cons: The pool was down when we arrived, we were told that it would be fixed that evening. It was not fixed until late the next day. We would have switched hotels if they would have been honest with us, VERY disappointed children.
9.2
Mark
Wonderful
mature couple
07-31-2016
Pros: A good selection for breakfast..something for everyone.
Cons:
8.3
Tammy
Very Good
family with young children
07-24-2016
Pros: it was 20-40 mins away from everything we wanted to see - right by a major roadway. waterslide a BIG hit!! close to restaurants, timmies, gas station and Pokestops!! lol
Cons: chorine in the pool WAY TOO HIGH!! stripped my bathing suit of its original color and burned my eyes!!
9.0
John
Wonderful
family with older children
07-24-2016
Pros: Good breakfast.
Cons: Not enough place to sit during breakfast.
8.3
Hossein
Very Good
family with young children
07-23-2016
Pros: services,cleanness, breakfast ,staff ....all were good in this hotel that I'd like to stay once again in . But experimentally, next time I will request for toppest floor or ask them to open upper room's bath taps to check the sounds in my room!!!!☺☺☺
Cons:
9.2
Gilbert
Wonderful
family with older children
07-23-2016
Pros: Good size swimming pool. Room was large and bright. Beds were very comfortable.
Cons: On check in there was only 1 staff member with a line up of guests all waiting to check in. She was also answering the phone. Took 10 minutes before she had help.
9.6
Lynnette
Exceptional
family with young children
07-22-2016
Pros: Rooms were very spacious
Cons: I would have liked if there were some gluten free options at the free breakfast
10.0
Ian
Exceptional
family with older children
07-22-2016
Pros: Really liked this hotel. Very clean comfortable rooms. Kids loved the pool. Great location. Good staff.
Cons:
8.3
Mark
Very Good
solo traveller
07-21-2016
Pros: I bed was great I loved the room!
Cons: I did find the fist nigh the room was very hot and the AC was frozen! Sometimes AC machine freezes when run for long periods most of the time they rest set them selves when turned off for 45 min to an hour
6.7
Canadian
Pleasant
family with young children
07-17-2016
Pros: Comfortable beds and pillows
Cons: Poor wifi reception and TV would freeze signal. Hard to get out and head north on Bonaventure Drive....don't try it as it is a car accident waiting to happen.
4.2
Ang
Disappointing
family with young children
07-14-2016
Pros: I like the area.
Cons: When we are checking in I felt the front desk staff was not pleasant dealing with customers. I felt that she was very rude when speaking with me. I had mentioned to her that I was told over the telephone that we would be up graded to a better room upon checking. However, she stated that they did not have a rooms available and she did not attempt to accommodate us further.
7.9
Nancy
Good
family with older children
07-12-2016
Pros: The hotel was conveniently located off a major road. There were many stores and restaurants within walking distance.
Cons: The room ventilation system needs to be upgraded. It is loud and the controls are imprecise.
9.2
Tyler
Wonderful
family with older children
07-10-2016
Pros: Breakfast was great close to shopping and LRT
Cons: There were swim camps going on so my kids couldn't use the pool
10.0
Brier
Exceptional
young couple
07-03-2016
Pros: This property is well located on major Calgary access routes, transit and had a good breakfast included.
Cons:
9.2
T
Wonderful
mature couple
07-02-2016
Pros: The rooms were clean. The front desk staff offered a few rooms for us to choose which was nice.
Cons: The pipes are very loud...when someone turned on the shower in another room it sounded like we were right in there with them.
10.0
Debbie
Exceptional
mature couple
07-01-2016
Pros: The room was spacious, pool was great, breakfast was wonderful
Cons:
8.8
Carolyn
Excellent
mature couple
06-29-2016
Pros: We liked the beds, the availability of parking, the lobby and the breakfast. We did not feel rushed.
Cons: The room was difficult to cool down; the a/c fan was noisy and had only one speed (high).
8.8
Jeffrey
Excellent
mature couple
06-29-2016
Pros:
Cons: Toilet seat falling off
10.0
Shelagh
Exceptional
solo traveller
06-17-2016
Pros: Decor, bed was comfortable, breakfast was good, staff great
Cons:
9.6
Jerry
Exceptional
mature couple
06-01-2016
Pros: The bed was comfortable. Breakfast was good variety
Cons:
9.6
Alex
Exceptional
review category group of friends
05-29-2016
Pros: Ive stayed there many times and I'm always satisfied
Cons: Nothing that I can think of
9.6
Laurie
Exceptional
family with young children
05-28-2016
Pros: Loved the pool. Location was nice with lots of restaurants beside to choose from. Breakfast was awesome. Very large clean rooms.
Cons:
9.2
Melody
Wonderful
mature couple
05-24-2016
Pros: The room was spacious and very clean.
Cons: no access directly off of McLeod Trail.
10.0
Runawayguy
Exceptional
mature couple
05-17-2016
Pros:
Cons: Our room was right next to the elevator so it was very noisy listening to eveyone coming and going onto to the floor.
10.0
Whwrites
Exceptional
family with older children
05-15-2016
Pros: Very helpful and kind staff. The pool was great for kids, younger and older, with a huge slide and a nice hot tub. Free breakfast was excellent and included eggs and bacon or sausages. The beds were very comfortable. This location is walking distance to SouthCentre mall and there are several restaurants in the adjoining hotel plaza. Very impressed with this "express" Holiday Inn and we would definitely stay again.
Cons: The little business centre is way too hot. Needs aircon or a dedicated fan.
6.3
Sheilah
Pleasant
family with young children
05-02-2016
Pros: The suite was nice and clean although the ceiling was crumbling with water damage
Cons: The mould under the water slide was disgusting. The use of polystyrene plates and plastic cutlery for breakfast with no recycling is horrifying!
7.1
Maggie
Good
solo traveller
04-29-2016
Pros: Roomy accommodation
Cons: Front desk staff could have been a little friendlier
10.0
Edge
Exceptional
family with young children
04-05-2016
Pros: Great breakfast. Kids enjoyed the pool and water slide. Nicely updated rooms
Cons: Was a ringing noise coming from the roof that was very annoying. Was on the top floor so I'm assuming the heating system or something. Got used to it after a while.
9.6
Jerry
Exceptional
mature couple
04-03-2016
Pros: Clean rooms. Great maid service. Nice to have breakfast included ie fresh fruit.
Liked the various soft- hard pillows. The hotel was nice and quiet the beds were comfortable. Had stayed at this location before and booked again based on a positive experience the previous time.
Cons: There were 3 broken snaps on our shower curtain. There is room for another bench to hold a second suitcase which would be nice. A bit of a shortage of plugins. Would be nice to have a plugin in the lamp on the night table between the beds like the one on the desk so if phone needs charging you can still use it when sitting in bed.
The eggs, omelettes sausages and sausage patties were not very good at all. There were other good options tho. I was shocked to see dogs allowed in the hotel, I hoped there were designated pet rooms and that our room would not have had pets in it in the past.
2.5
Rmontoya
Poor
family with young children
03-26-2016
Pros:
Cons: bad to deal with
7.9
Gerald
Good
mature couple
03-01-2016
Pros:
Cons: Not enough staff on duty for check in.
9.6
Jackie
Exceptional
mature couple
02-09-2016
Pros: The breakfast was outstanding. The trays were constantly being filled and the food was very tasty. There was lots of choice. Probably one of the best serve yourself breakfasts of any hotel that we have come across. The gentleman doing the serving and attending to the food did an outstanding job.
Cons: The front desk clerk on checking in and checking out was not very forthcoming with instructions regarding the $100.00 being placed on hold. She also was not all that friendly.
10.0
Pamela
Exceptional
mature couple
02-01-2016
Pros: We were visiting Calgary for my husband's surgery. The manager took the care to ask if we needed special accommodation. The staff at the desk were courteous and efficient -- and also very pleasant. My husband had some complications and I was very stressed and not thinking very well. The staff were patient and helpful. Because we were unsure if and if so when my husband would be released from hospital, I was unsure about the need to extend our stay and worried that we would have a room secure. The staff put my fears to rest. I also booked a room for my son-in-law and did everything I could to confuse people -- the staff helped me through: smoothly, kindly, and reassuringly. Thank you for making what turned into a medical scare far, far less stressful. I am really happy with the Inn and just so you know we have talked to other people who are equally pleased. You have a good reputation and well deserved I would say. Many, many thanks.
Cons:
10.0
Leo
Exceptional
mature couple
01-11-2016
Pros: Pool and breakfast
Cons: Snow and ice. We are from Texas.
7.5
Jfly76
Good
family with young children
01-09-2016
Pros: Great location, yummy breakfast, friendly staff.
Cons:
10.0
Guciak
Exceptional
family with young children
12-29-2015
Pros: Large pool for kids and excellent breakfast... very attentive staff.
Cons:
4.6
Paul
Disappointing
family with older children
11-11-2015
Pros:
Cons: Staff was not very happy. I asked for a hotel receipt and was told you booked it online you can get it from online.
Wow online money must not be worth as much to them.
9.2
Robert
Wonderful
mature couple
11-10-2015
Pros: Very friendly and competent stafff
Cons:
8.3
Dana
Very Good
family with older children
11-01-2015
Pros: Rooms were a nice size and quiet.
Cons: Found some garbage in the one bed. Child allergic to feathers, but no alternative bedding or pillows. Also, the room was very warm and had a hard time cooling off.
10.0
Nona
Exceptional
mature couple
10-29-2015
Pros: Size of room was awesome for price. Beds were comfortable!
Cons: Pool/hot tub was packed. No was to avoid or change that. :)
6.3
Corry
Pleasant
young couple
10-15-2015
Pros: clean. nice rooms.
Cons: customer service when dealing with customers who've booked through a travel website. Staff was not helpful. Our room had a electric fireplace but it would not light. I tried to adjust my booking and was not able to. The customers behind me needed to adjust there booking but ended up having to book a different room and pay double the price.
8.8
Guy
Excellent
mature couple
10-11-2015
Pros: We have stayed here before, the location is central south Calgary with good access to where we needed to go.
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