The downtown location here is prime being next to Eau Claire Market and Prince’s Island Park. All of the upscale suites include separate living areas with plenty of seating and large two-sided desks. The pool features a waterslide that kids will love and, in the hot summer months, you are steps from the Eau Claire Plaza wading pool and spray park.
Smoke free premises. 323 units, some two bedrooms. 15 stories, interior corridors. Accessibility (Call).
Cons: We requested some extra towels etc and never recieved.
10.0
Wanda
Exceptional
family with young children
09-08-2016
Pros: Comfortable beds
Friendly staff
Cons: Would have appreciated a newspaper under our door each morning.
10.0
Dustin
Exceptional
family with young children
09-06-2016
Pros: We always try stay here when we come to Calgary. Great location, excellent staff, amazing rooms, super comfortable beds, our kids love the pool and water slide and breakfast is incredible!!
Cons:
4.2
Conrad
Disappointing
review category group of friends
09-04-2016
Pros: Room was good
Cons: It's half as good as it used to be. Price is double, service is in half, breakfast not included anymore, charge for wifi, charge for parking, valet rude and disrespectful of your car.
10.0
Trent
Exceptional
family with young children
09-02-2016
Pros:
Cons: The room was classified as a suite, but I assure you that it was the smallest suite I have ever been in. The price was too much for what we received.
10.0
Anna
Exceptional
solo traveller
08-31-2016
Pros: Great location, very friendly stuff, nice breakfast
Cons: The parking is VALET only. You do not have access to your car once it is parked. You need to ask valet to bring it every time you want to use it. It would be much better if they had a guest parking. Also it says "FREE parking" which is misleading. You pay 30$ per day for a Valet you use it or not.
9.6
Ruth
Exceptional
family with older children
08-27-2016
Pros: Lovely home away from home for those mini vacations. Staff are beyond amazing!
Cons: Costly- but there are deals to be had if you are willing g to pre-pay.
8.8
Traveller
Excellent
solo traveller
08-27-2016
Pros: the hotel room was beautiful and clean
Cons: Valet service. didn't think it necessary to have to pay extra
10.0
2
Exceptional
review category group of friends
08-25-2016
Pros: Amazing all round. Great staff, very comfy beds, real cream for the in room coffee! Hot tub has a great view. All the food and drinks we had were outstanding. I forgot my phone charger, called the front desk and they brought one to my room within 5 minutes. The area is great for walking and has lots of restaurants close by.
Cons: Have to walk through fitness centre to get to pool and hot tub.
10.0
Katie
Exceptional
family with older children
08-21-2016
Pros: The breakfast and appetizer hour in the club lounge were great.
Cons:
10.0
Linda
Exceptional
mature couple
08-18-2016
Pros: I liked pretty much everything about this hotel but the staff were wonderful, especially the valet service attendants.
Cons: Internet should be provided for free - really: it is a standard service at many places.
10.0
Terry
Exceptional
solo traveller
08-18-2016
Pros: The room service was excellent. All you need is an airport shuttle
Cons:
9.5
Sonja
Exceptional
mature couple
08-17-2016
Pros: nice rooms, great view, very good beds
Cons: Parking
7.9
Robert
Good
review category group of friends
08-16-2016
Pros:
Cons: Can only valet Park no underground self park. Hotel pre charges room only time I've ever had this happen when using booking.com. Apparently hotel company policy. Created problems for splitting cost of two rooms
9.6
Ian
Exceptional
family with young children
08-15-2016
Pros: Clean, spacious and comfortable suite. Staff very friendly and helpful.
Cons: Nothing I can think of.
7.1
Dusty
Good
review category group of friends
08-15-2016
Pros:
Cons: The sheets on the bed were loud. I know that's an odd comment. They weren't uncomfortable, they were just loud.
10.0
Kami
Exceptional
family with older children
08-15-2016
Pros: Staff was very friendly and very helpful. The adults enjoyed drinks at the pub while a fun Irish band played.
Cons:
10.0
Joanne
Exceptional
review category group of friends
08-14-2016
Pros: Everything
Cons:
10.0
Shawn
Exceptional
review category group of friends
08-12-2016
Pros: Awesome rooms
Cons:
10.0
Joe
Exceptional
young couple
08-09-2016
Pros: The location was great. The room was wonderful. Great views.
Cons: It would have been nice to know there is no free parking $42 a night is high. it is really congested in the entrance area at all times.
9.2
Melissa
Wonderful
solo traveller
08-09-2016
Pros: Fantastic service at the front desk during check in.
Super comfy bed.
Excellent shower!
Cons: No parking unless you pay $30. For $190/per night, it would be accommodating to reduce the price of parking.
5.4
Kathryn
Fair
family with young children
08-08-2016
Pros: Breakfast option in the Club Room were excellent.
Cons: The size of the room, which was recommended, for 3 Adults and 2 children was not big enough. Two double beds and a fold down was not adequate. We would have booked a bigger room if it had not been recommended!
9.6
Andrew
Exceptional
young couple
08-02-2016
Pros:
Cons: The breakfast was not that great. I know it was a buffet but found it a little pricey
9.6
Salwa
Exceptional
young couple
08-02-2016
Pros: Location, good service, room is organized and clean
Cons: Nil
7.1
Sandra
Good
young couple
08-02-2016
Pros:
Cons: bathroom shower ceiling had blood or mold on ceiling
9.2
Lijs
Wonderful
family with young children
08-01-2016
Pros: Staff was very friendly and quick when we needed anything.
Suites are good size and convenient for our family size
Cons:
6.7
Robert
Pleasant
mature couple
07-31-2016
Pros:
Cons: parking fee exhorbitant
7.9
Lydia
Good
family with older children
07-31-2016
Pros: The location of the hotel, the cleanliness of the hotel and room, the Irish bar/restaurant (very nice, tasty with good beers and friendly)
Cons: Parking and breakfast are both a bit expensive.
10.0
Robin
Exceptional
young couple
07-28-2016
Pros: Only place I'll ever stay in Calgary. From check in to check out it was perfect. Extremely clean and amazing beds. Staff is beyond polite also
Cons:
10.0
Wendy
Exceptional
family with older children
07-28-2016
Pros: The staff were friendly and helpful and very hospitable The room was very clean and super comfortable We have stayed many times over the years and will stay again
Cons:
6.0
Julie
Pleasant
Business Traveler
07-27-2016
Pros: The location.
Cons: Parking is $44 a day! This is NOT included in the listing, which was a huge disappointment. I could have stayed 2 blocks away and saved a few hundred dollars. The room service was horrible as well.
10.0
Lcbarros
Exceptional
solo traveller
07-27-2016
Pros: Absolutely perfect for my needs ! My preferred place to stay in Calgary !!!
Cons:
9.2
Ian
Wonderful
solo traveller
07-26-2016
Pros: Bed was amazing! Front desk staff was very accommodating, early check in went smooth.
Cons:
9.2
Jane
Wonderful
mature couple
07-26-2016
Pros: Always love this hotel!
Rooms are spacious and clean
Staff are friendly and accommodating
Location by the river is perfect!!
Cons:
9.2
Jo
Wonderful
review category group of friends
07-26-2016
Pros: The room was great and beds were very comfortable. The location was excellent. Staff left you alone which was great. Place was clean.
Cons: Parking was $50/day!! That is outrageous! It should be free for guests when you already are staying at a premium hotel..!!
Plus I had booked a suite with 2 beds but when I got there they were giving me a room with 1 king. They said booking through Booking.com does not guarantee the type of room. After some argument, and my insistence, they finally gave me the 2 bed room.
10.0
Kaz
Exceptional
family with young children
07-25-2016
Pros: Close to the water, great location! Rooms were clean and newly remodeled
Cons: Nothing
10.0
Stavroulla
Exceptional
family with older children
07-20-2016
Pros: Loved the bed, it was huge with crisp white linen, very comfortable. The staff were great and the Hotel was very clean. No complaints
Cons:
7.5
Global
Good
review category group of friends
07-18-2016
Pros: All staff- except the lady who checked us in and one of the breakfast staff in the PH -made us feel very welcome.
Housekeeping was excellent as well as Bo at the front desk.
The location is excellent and the rooms were comfortable. In fact we preferred it to the Palliser for the location so extended our stay 1 week.
Cons: The sign in cards given out at the breakfast in the PH when it is a secure floor. Annoying at best -especially when approached every time we entered yet no one had cards before we arrived... We could check in at a desk before entering instead of interrupting our meals to ask us our room number. Tacky. Not a great value for $200/day for holiday inn type hot breakfast offerings of oatmeal, yogurt, fruit, liquid eggs, bread, muffins and wafflesor pancakes and bacon.
Valet parking only and the price fluctuates based on day (30-45+/day)
WiFi not included unless an spg member- I am so ok but if not then $12+/day.
9.6
Susan
Exceptional
family with older children
07-14-2016
Pros: Rooms were fantastic and the staff on the desk were more than helpful.
Cons: The coffee was very poor. The staff in the resturant could be better trained.
9.6
Bernice
Exceptional
solo traveller
07-08-2016
Pros: Everything was great, staff were very helpful and the location couldn't get better.
Cons: I ordered in-suite food twice and it was very disappointing. Salad was wilted with too much dressing and all the food was over spiced. I expected the food to meet the level of service that was received in the hotel, unfortunately that was not the case.
7.9
Hayden
Good
review category group of friends
07-07-2016
Pros:
Cons: Staff were rude. Only one robe in room.
10.0
Joel
Exceptional
family with young children
07-05-2016
Pros: one of the best beds I have ever slept on !
Cons: was all good !
9.2
Karen
Wonderful
family with young children
07-04-2016
Pros: I like between the bedroom and the living room has a door.
Cons: The Bath tub, water not drain good,
7.5
Katelyn
Good
young couple
07-03-2016
Pros: Great service, great location, room service was amazing. Definitely will be coming back next time :)
Cons: The pool area was very wet and I did fall on the deck. Access to the pool through the gym. Having to pay for wifi.
10.0
Dean
Exceptional
solo traveller
07-01-2016
Pros: The king size bed was awesome!!!
Cons: N/A
8.3
Ma
Very Good
solo traveller
07-01-2016
Pros: The location is great, accessible. The proximity to the bow river is a massive plus.
Cons: The hidden charges :(
6.7
Leah
Pleasant
family with older children
06-28-2016
Pros: Staff were amazing. The location is perfect.
Cons: Pull out sofa bed very uncomfortable. Very pricy for valet, room service, mini bar. No convient access to electrical plugins for charging. Wifi not included. Restaurant/pub was horrible, took forever, even though not at all busy. Nachos were disappointing. Could definitely use some updating.
7.9
Valerie
Good
family with older children
06-28-2016
Pros: i liked all the pillows
Cons: A lot of noise from the hallways. Not very soundproof. Should have a door between toilet area and sink area. Pretty cramped bedroom area.
10.0
May
Exceptional
review category group of friends
06-28-2016
Pros: Amazing service! Very helpful welcoming staff.
Absolutely beautiful room. Comfiest bed and robes I've ever slept in!
A*
Cons: Nothing.
10.0
Kalina
Exceptional
solo traveller
06-27-2016
Pros: I liked the staff, particularly Bob who was so helpful when I was having a meltdown when I realised I had lost my passport. I really appreciated his kindness and gentle manner.
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