Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The downtown location here is prime being next to Eau Claire Market and Prince’s Island Park. All of the upscale suites include separate living areas with plenty of seating and large two-sided desks. The pool features a waterslide that kids will love and, in the hot summer months, you are steps from the Eau Claire Plaza wading pool and spray park.
Smoke free premises. 323 units, some two bedrooms. 15 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 420 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Proximity to downtown, clean rooms and friendly staff
Cons: Disappointed hot tub was not working
9.0
Stephanie
Wonderful
Solo Traveler
06-23-2017
Pros: It's location was perfect for our quick trip and the staff were great.
Cons: I really can't think of anything.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: Spacious, clean rooms with a great layout. Cleaning staff was thorough and thoughtful. Great location, easy walk to downtown and C-Train stations.
Cons:
6.0
Julie
Pleasant
Business Traveler
06-23-2017
Pros: The location.
Cons: Parking is $44 a day! This is NOT included in the listing, which was a huge disappointment. I could have stayed 2 blocks away and saved a few hundred dollars. The room service was horrible as well.
9.0
Charles
Wonderful
Traveling as Couple
06-23-2017
Pros: Absolutely four stars! Very, very. clean. Quality throughout!
Cons: Fees for wifi!
9.0
Carlyn
Wonderful
Family with Young Children
06-23-2017
Pros: Quiet, clean, comfy, large and great access to amenities.
Cons: Wish it had a spa! :)
9.0
Prince
Wonderful
Family with Young Children
06-23-2017
Pros: The hotel was fantastic!
Cons: There was no hair drying for my wife and kids to used and paying all that amount doesn't match the service that I was expecting.
3.0
Tim
Poor
Family with Teens
06-23-2017
Pros: Location
Cons: Why do a fire alarm test before check out time? To me, it makes sense to schedule that for between checkout and check in times. Noon till 3 pm. Not 10 am when I'm sleeping. Do not disturb sign on the door, cleaning staff has a loud conversation at my door
10.0
Brian
Exceptional
Traveling as Couple
06-23-2017
Pros: Location
Cons:
8.0
Jonathan
Very Good
Traveling as Couple
06-23-2017
Pros: Staff, cleanliness.
Cons: Charging extra for WiFi, really. For that reason alone I will not stay there again.
10.0
Lisa
Exceptional
Group Traveler
06-23-2017
Pros: The hotel met all of our expectations. It is on the walking mall connected to the developed rivier front that is beautiful for hanging out, playing, exercise and even restaurants. The hotel staff is super friendly and helpful.
Cons: Only on site parking was valet and quite expensive.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: Location and be able to accept pets without any charges.
Cons: None
10.0
Doug
Exceptional
family with young children
06-16-2017
Pros: Location and staff
Cons:
9.6
Kathryn
Exceptional
young couple
06-08-2017
Pros: Location cannot be beat. We spent three days in Calgary and only used our car to arrive and depart. We brought our bikes and travelled the fantastic bike trails along the rivers. Calgary has done an amazing job with these trails! Excellent restaurants within 10-block walking distance.
Cons: We should have asked for a room with a view of the river, as it was we faced West and office buildings.
10.0
Mark
Exceptional
family with young children
06-04-2017
Pros: Comfortable room. With good quality linen. Staff was really friendly and helpful.
Cons:
8.8
Anonymous
Excellent
review category group of friends
06-04-2017
Pros: Location
Cons: Bed gave me a sore back
9.2
Byron
Wonderful
young couple
06-02-2017
Pros: Love breakfast especially the potatoes! Service is excellent. Do not like the parking price however so we go when you have the dollar special.
Cons: Wish there was more room to pull up out front
9.6
Sudie
Exceptional
young couple
05-30-2017
Pros: Staff was absolutely wonderful at this location.
Cons: Our room wasn't ready when we arrived. I did not realize the check in time and since we were traveling internationally, we just wanted to get into a room and rest some, so we ended up spending more on a club level room so we could go straight to a room.
8.3
Anonymous
Very Good
young couple
05-26-2017
Pros:
Cons: The pool was closed for renovations
10.0
Michelle
Exceptional
young couple
05-24-2017
Pros: the bed was amazing and location was fantastic for walking around
Cons:
9.6
The
Exceptional
family with young children
05-23-2017
Pros: The staff were amazing, especially the Bellhops/Valet. Rooms were large, bright and very comfortable. Location is amazing, central to everything.
Cons:
10.0
Omar
Exceptional
family with young children
05-12-2017
Pros: Being close to everything in town and within walking distance using the so-called 15+ ; well-connected bridges at second floor that allow you to move indoor from one building to another
Cons: Relatively Expensive parking fares , around 30 bucks a day
9.6
Jane
Exceptional
young couple
05-08-2017
Pros: Great location!
Cons:
9.6
Anonymous
Exceptional
young couple
05-08-2017
Pros: Bed very comfortable. Location of hotel couldn't be better right next to Prince's Island Park and plenty of restaurants and shopping
Cons: China cups for tea/coffee - paper cups only were provided
7.5
Mariana
Good
young couple
05-01-2017
Pros: The room was nice and the bed really comfy.
Cons: The parking in the building was valet only and it amounted to $50 de night, soni had to park in the street nearby. The wifi was also not free, unless i join some kind of reward club if theirs.
10.0
Megan
Exceptional
family with young children
03-18-2017
Pros:
Cons: A breakfast wasn't included.
7.5
Henrietta
Good
family with young children
03-04-2017
Pros: the view from the room was excellent.
Cons: could of used a little more room in the sleeping area.
10.0
Sarah
Exceptional
family with young children
02-24-2017
Pros: The beds were awesome . Very clean. Friendly staff . Nice to have a pub right inside the building.
Cons: I wanted to go swimming .. But the pool was over filled with teenagers and kids .. It was family day weekend so I bet a lot of families took their kids there . Maybe I can swim another time ?
10.0
Shekinah
Exceptional
young couple
02-21-2017
Pros: Bed was super comfy!
Cons: Food was okay, not the very best but good.
9.6
Tracy
Exceptional
young couple
01-27-2017
Pros: We loved the beds the cleanliness the staff were so friendly and polite.
Cons: Free wifi
9.2
Brenda
Wonderful
young couple
01-25-2017
Pros: Excellent comfort great services
Cons: Very expensive parking.
10.0
Mr
Exceptional
young couple
01-23-2017
Pros: We got upgraded, the Sheraton club level is fantastic! The staff was great, this place understands customer service, from the maids to the valet parking staff.
Cons: The front desk people were not very knowledgeable about the immediate surroundings- eats and drinks etc
10.0
J
Exceptional
family with young children
01-23-2017
Pros: This hotel is our favourite hotel!! Usually get the chance to stay at least once or twice a year and everytime we are never disappointed! The staff are amazing each and everyone is so
Friendly truly a fabulous city getaway
Cons:
9.6
Bradford
Exceptional
review category group of friends
01-10-2017
Pros: Location is awesome and amenities in hotel are great.
Cons:
10.0
Nichole
Exceptional
solo traveller
01-09-2017
Pros: Went up to Calgary for a relaxing weekend to myself. We visit Calgary quite a bit and the Sheraton is one of our most frequented places to stay. I think I fell even more in love with it over this past weekend!
This hotel meets all the things we look for when taking a trip from home.
Rooms are always very clean
The beds are super comfy
Love the location! Eau Claire is beautiful
Friendly and helpful staff!
I ordered room service, for what was probably my first time. I am now totally addicted! I was able to enjoy breakfast in bed, while watching an on demand movie, that is still in theatres. The food came up hot and perfectly cooked! It totally hit the spot. I followed up my movie and breakfast by having and relaxing soak in the tub. It was like Heaven!!!
To top it off because I always use Booking.com to book my hotel stays, I was able to escape for a weekend of indulgence without having to pay excessively. It really was the complete package!!!
Cons: I need to remember to use the do not disturb marker on my door when requesting a later checkout. Housekeeping wasn't aware of the extension and came to clean before I was ready. I will do this next time and then everything will be PERFECT!!'
9.6
Rob
Exceptional
young couple
01-09-2017
Pros: Snacks and drinks in the room were great.
Nice temperature in the hot tub.
Room was beautiful and well decorated.
Cons: Would have liked the option of a flatter pillow.
Would have liked a little warmer temperature for the pool.
9.6
Lynn
Exceptional
family with young children
01-07-2017
Pros: The comfort of the beds is wonderful. I love having a separate bedroom when I am away on an extended stay. This hotel feels like home away from home. Room space is great for families.
Cons:
10.0
Abe
Exceptional
young couple
12-31-2016
Pros: Hubby and I stayed here for our anniversary. We loved this motel! Staff were sooo friendly and the room was awesome! Loved the pressure of the shower. So cool that the motel was connected to the walkways. Walked all the way to Cora's without stepping a foot outside!!
Cons:
9.2
Edward
Wonderful
solo traveller
12-30-2016
Pros: The bed was crazy comfy, and the room was quiet and dark...perfect for sleeping in
Cons:
9.2
Judy
Wonderful
young couple
12-29-2016
Pros:
Cons: I did not like that there was no information on the room of where facilities were e.g gift shop / ice machines. Could have had more coffee in the room
9.6
Raenen
Exceptional
young couple
12-29-2016
Pros: Everything was comfy and staff was super nice!
Cons: I thought parking was free but it was 50.00 per night, plus a lot of other little sneaky charges.
10.0
Michelle
Exceptional
review category group of friends
12-13-2016
Pros: Everything food service and location
Cons: Couldn't bill my hair appt to my room
7.5
Anonymous
Good
young couple
11-21-2016
Pros:
Cons: Missing robes in our suite.
7.5
Glenn
Good
young couple
11-20-2016
Pros: Great location
Cons: Stayed here several times, but becoming a little dated
10.0
Nichole
Exceptional
family with young children
11-19-2016
Pros: Wonderful family weekend! Great sleep on the comfy beds! Helpful and polite staff! Perfect location!
Cons:
10.0
Beverly
Exceptional
family with young children
11-13-2016
Pros: The staff was amazing. The desk, the valet, the engineering staff all exceptionally nice and helpful. Above and beyond.
Cons: Couch was not very comfortable.
10.0
Ed
Exceptional
family with young children
11-13-2016
Pros: Beds were comfortable
Cons: Bathroom was clean but a little old fashioned
10.0
Marjorie
Exceptional
family with young children
11-01-2016
Pros: We are three sisters who travel somewhere in either Alta, BC or Sask every fall. The location of the Sheraton Eau Claire was awesome. We did a lot of walking and only caught a cab once. A Great Hotel and area.
Cons: We were disappointed that the parking was so expensive. But found out that there is not alot of space available for that purpose. We used the outdoor Eau Claire Lot and was a nuisance to go every evening to pay the meter.
9.6
Barry
Exceptional
young couple
10-31-2016
Pros:
Cons: Didn't like the surprise Valet parking charge.
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