family with young children
Pros: The fireplaces in the room were lovely.
Cons: the front end staff was absent from desk, and when called down were distracted and unhelpful, the main elevator being broken (which we were informed of when we arrived), made access to the pool from our particular room location, a nightmare. One of our rooms was missing the top window covering, it made for lovely mountain views, but wasn't great for blocking light in the early morning. The other guests were a part of some sporting tournament and were absolutely feral in the hallways, complete with hockey/lacrosse practicing, screaming, yelling, full on dog pile wrestling matches outside our room at 10:30 at night, the adults were in the hallway drinking and generally not caring, and left all their garbage, cups and room chairs etc in the hallways as an obstacle course for us the next morning. The hottub was being used for a cannonball competition, and then the boys just continued to empty the hottub of water with big swooshing waves with their hands, understandable as no adults were present to supervise any of them. I've travelled extensively, stayed in hotels in many countries on several continents, and truly have never experienced a more disruptive stay. This was a generational get-away for Mother's Day, and I can honestly say, that 3 generations were dissapointed in our lodging, marring an otherwise lovely weekend.