While all units feature modest décor, the property offers many room types—including a suite with bunk beds that's popular with families. A dip in the saltwater pool is a refreshing way to end the day.
Smoke free premises. 108 units, some efficiencies. 4 stories, interior corridors.
Cons: Night check in staff wasn't very nice
King bed was so hard couldn't sleep and the bedding had way too much starch not at all comfy
9.6
Barb
Exceptional
solo traveller
09-18-2016
Pros: The staff is amazing. I just can't say that enough. My mom needed to stay at a hotel for 2 weeks while her place was cleaned after a small fire and she felt safe and cared for.
Cons: The creepy cutout in the lobby.
9.2
Barb
Wonderful
solo traveller
09-15-2016
Pros: The staff was so excellent with my Mom. Having to be there while they cleaned her apartment after a small fire. I can't thank you enough.
Cons: The cut-out in the lobby of that man is creepy.
8.3
Corrine
Very Good
review category group of friends
09-15-2016
Pros: Location to venue we were attending, room had microwave, fridge.
Cons:
5.8
D
Okay
young couple
09-06-2016
Pros: Good price
Cons: No breakfast, lumpy pillows, not enough blankets, uncomfortable bed.
10.0
Ronette
Exceptional
family with young children
09-06-2016
Pros: I loved that the bedroom was spacey and had the dark shades so when I put my bb for his afternoon naps he was able to sleep on schedule and the room wasn't so hot or cold the bathroom was very clean n had enough towels, cloths, shampoo, conditioner, etc... And the room service when we needed it was available asap n the food was delicious n superb n the pool n hot tub was awesome n exercising room was wonderful
Cons: There was nothing we didn't like everything was perfect
10.0
John
Exceptional
family with older children
09-04-2016
Pros: All staff encountered were polite and extremely helpful. Our needs were often anticipated and looked after. Room was spacious, clean and comfortable. It is in a perfect location for the West Edmonton Mall. There is a variety of restaurants nearby and a direct route to the city.
Cons: Maybe they could install another washer and dryer for guests to use.
8.3
Dianne
Very Good
solo traveller
09-01-2016
Pros: Location and convenient to major shopping
Cons:
7.9
Dongxu
Good
review category group of friends
09-01-2016
Pros: Staffs there are with good attitude toward customers.
Cons:
8.8
Maurita
Excellent
young couple
08-31-2016
Pros: We always get the kids suite room to accommodate our family of 6. The kitchenette has everything we need for snacks and meals. Staff is always hugely accomodating. pool is small but clean with plenty of towels. Our kids love it.
Cons:
8.8
From
Excellent
review category group of friends
08-30-2016
Pros: Close to the mall, staff is awesome comfy bed!
Cons: Nothing
10.0
Ashleigh
Exceptional
young couple
08-27-2016
Pros: This was absolutely one of the cleanest hotel rooms I've ever stayed in. The bathroom was impeccable. The hotel pool and whirlpool were great. The staff were efficient, professional, and friendly. The room was extremely quiet and we were able to get a great rest after a long day on the road.
Cons: The lobby decor could be updated, but that's a rather minor complaint!
10.0
Heather
Exceptional
mature couple
08-23-2016
Pros: Beds were super comfy
Cons: Nothing
10.0
Roberta
Exceptional
family with young children
08-23-2016
Pros: The rate was good, kids enjoyed the pool. We enjoyed the food at the restaurant
Cons:
10.0
Roxanne
Exceptional
family with older children
08-19-2016
Pros: Love the location nice friendly staff helpful
Cons:
7.9
Tracy
Good
mature couple
08-15-2016
Pros: No free breakfast at this location. Disappointing as that's why I chose to book here.
Cons: Pool closed at 10. Many people sent away at this time. Should be open until 11 at least.
8.8
7510_17
Excellent
mature couple
08-12-2016
Pros: bed very comfy!
Cons:
8.3
Eunice
Very Good
family with older children
08-11-2016
Pros: It was quiet and comfortable.
Cons:
4.2
Tim
Disappointing
solo traveller
08-11-2016
Pros: Location
Cons: No breakfeast
Price was higher than i thougt
8.8
Rebecca
Excellent
mature couple
08-10-2016
Pros:
Cons: No continental breakfast, no water slide
5.0
Maxine
Fair
family with older children
08-09-2016
Pros: The location is good.
Cons: I did not get the suite I booked on line so had to pay more for one. The TV did not work for the two days we were there even though they tried to fix it.
7.9
Michael
Good
mature couple
08-07-2016
Pros: The Staff were very professional.
We happen to arrive early, needed check in and Staff bend backward to get the room ready for us way before check in time.
Place were pretty clean overall.
Cons: Air condition was very noisy.
7.5
Justin
Good
family with young children
08-07-2016
Pros: Pool, family suites are great. Staff was nice and courteous.
Cons: Difficult getting warmer blankets for the kids
7.5
Bruce
Good
family with young children
07-28-2016
Pros: The pool and hot tube!
Cons:
10.0
Catherine
Exceptional
review category group of friends
07-28-2016
Pros: The staff where excellent... They were always eager to help. I went there with 12 girls and 1 leader invloving with girl guides. I have to say everyone from the front desk, the cleaners to the restaurant, were the best I have ever dealt with. I would recommend this hotel to anyone
Cons: Nothing~~~~
10.0
Choon
Exceptional
family with older children
07-23-2016
Pros:
Cons: nothing
9.2
Samantha
Wonderful
family with young children
07-21-2016
Pros: Loved the pool! Rooms were clean.
Cons: Elevator was super slow and only 1 was working. Restaurant was not family friendly. No staff offered to help even though I was there with 2 young children under 7.
10.0
Roy
Exceptional
family with older children
07-20-2016
Pros: Location is great.
Cons: N/C
6.7
Deanne
Pleasant
family with older children
07-20-2016
Pros: It was close to the west edmonton mall
Cons: The room was dirty (the light switch in the bathrooms was brown and we cleaned them before we touched them). My feet stuck to the carpet in places and the smoke detector was hanging off the ceiling
10.0
Nielse
Exceptional
family with older children
07-20-2016
Pros: Room is clean and bed is comfy
Cons:
7.5
April
Good
family with young children
07-17-2016
Pros: Close to shopping
Cons: Room cleaners arrived between 1 and 2 pm daily i was on vacation therefore staying up late and getting up late...room cleaners told me my room was their last room for the day...i kindly asked if they could come by a little later as we were all still in line for shower...the room cleaners did not appear to like my requests i perceived this from the look on their face and the look they gave each other
9.2
Yiwen
Wonderful
family with older children
07-07-2016
Pros: Good location, every close to West Edmonton Mall, and close to restaurant and superstore. Staffs are very friendly. Check in and check out are very fast. plenty of free parking spots. room is very clean and comfortable.
Cons: N/A
4.6
Dmitriy
Disappointing
family with young children
07-05-2016
Pros:
Cons: Mattresses not comfortable
6.7
Bartholamew
Pleasant
mature couple
06-26-2016
Pros: Bed was comfy, pillows were very much not comfy.
Cons: Pillows.
10.0
Littlemanscout
Exceptional
family with older children
06-25-2016
Pros: really good location; 5 mins from WEM, close to lots of restaurants, quiet hotel, nice pool
Cons:
7.1
James
Good
mature couple
06-25-2016
Pros: reasonably comfortable
Cons: Could be cleaner; found some hairs in the bathroom which really irritate me.
7.9
Angela
Good
review category group of friends
06-22-2016
Pros: Super convenient location. Very comfortable beds. Quiet.
Cons: There was no arm chair in the room. Uncomfortable to sit in the room---only a straight back chair.
6.3
Stacey
Pleasant
family with older children
06-17-2016
Pros: Loved the room
Cons: 2 very rude male staff. The pool and hot tub closing at 10. Won't stay here again because of rude staff
10.0
Ron
Exceptional
mature couple
06-15-2016
Pros: pool was great. quiet spot.
Cons: nothing
7.1
Curt
Good
family with older children
06-11-2016
Pros:
Cons: shower hardly worked
4.6
Alicia
Disappointing
young couple
06-04-2016
Pros:
Cons: Staff was cranky and robotic
2.9
Tara
Poor
family with older children
05-31-2016
Pros:
Cons: Sheets were dirty...phones did not work...stove didn't work which was a hazard especially when off was on...they didn't try to rectify the situation.. would not stay there again
7.5
Helen
Good
mature couple
05-31-2016
Pros: Quiet
The spectacular sunset on Saturday evening from our 3rd floor room. Just breathtaking.
Cons: Can't think of anything
9.2
Dan
Wonderful
family with older children
05-25-2016
Pros:
Cons: we were not informed that when it rains it rains inside the room.when we informed the front desk we were told they know and that was it.
7.1
Mario
Good
mature couple
05-24-2016
Pros: We like the security of the building really nice restaurant close to West Edmonton Mall
Our room was rely clean
Cons: I wish our fridge was working to keep our beverages cold
my wife commented on appearance of the outside garbages and cigarette butts... we notice a staff member putting out the garbage using a luggage dolly should be using a garbage bin on wheels strictly for garbage your employee was just doing his job with what he had
5.0
Cindy
Fair
solo traveller
05-12-2016
Pros: The beds were very comfy
Cons: The staff wasn't at all personable
Nor helpful
7.5
Darlene
Good
mature couple
05-11-2016
Pros: Clean rooms good pool facilities. They were helping the Fort Mac people and doing a great job
Cons: The restaurant could be updated on decor and menu it was a little dated The chef should get out of the 80's
7.9
Dee
Good
family with young children
04-26-2016
Pros: Friendly and efficient staff.
Cons: Hotel needs updating. Carpets in rooms were dingy.
Restaurant food was bland. Not allergy friendly.
7.1
Marilyn
Good
family with older children
04-23-2016
Pros: Food was excellent and inexpensive.
Cons:
7.9
Matthew
Good
young couple
04-23-2016
Pros: The room was very well cleaned when we arrived and the staff very friendly
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