The lobby is accented by a large stone water feature. The nicely decorated guest rooms have extra-large desks. Guests are provided with two complimentary bottles of water.
Smoke free premises. 139 units. 7 stories, interior corridors. Accessibility (Call).
Pros: Very comfy bed
In-house restaurants
Friendly staffs
Eateries nearby
Not far from downtown
Cons:
10.0
Rachel
Exceptional
family with older children
09-06-2016
Pros: The staff was awesome. Had an issue with the transformer to their hotel during our stay. Happened on the day my husband's daughter was to get married. The staff accommodated us accordingly due to the circumstances. i would recommend this location to anyone going to the Edmonton area :)
Cons:
7.1
Nauman
Good
solo traveller
08-31-2016
Pros: The room was spacious..
Cons: The room furniture and the washroom are very outdated and even broken pieces.. Could have done a way better job considering the fact its a Sheraton Franchise...
Didn't inform us at the check-in time that breakfast will be for 2 adults only and have to pay for the kids!!!! That was completely unacceptable..
7.9
Ravi
Good
family with young children
08-30-2016
Pros: Bed was comfortable. Room was clean
Cons: Breakfast should have been provided.
4.6
Don
Disappointing
family with young children
08-29-2016
Pros:
Cons: Got everything wrong with reservation! Supposed to be 2 a joining rooms and on top of that just randomly took pre auths off credit card that no one could explain!
8.3
Jean-laurent
Very Good
family with older children
08-23-2016
Pros: The friendly service and the spaciousness of the room
Cons: The air conditioner was incredibly noisy and should be controllable where it is,not in the next room.
9.6
Fred
Exceptional
solo traveller
08-16-2016
Pros: Breakfast was excellent! Hotel was quiet Staff went out of their way to make sure I had good cab service!
Cons:
10.0
Khalid
Exceptional
young couple
08-09-2016
Pros: Access is easy to other locations in town and staff is cooperative.
Cons: A bit detailed information about available beds, sofa / bed, rooms and sitting inside the suit coz we made a little mistake when booking by looking at pics.
10.0
Laurel
Exceptional
young couple
08-04-2016
Pros: breakfast delivery super reasonable price, have stayed here multiple times and won't stay anywhere else in Edmonton. 24 hr pool a huge bonus as well as little store at desk.
Cons: sign pointing to the pool in elevators etc would be helpful. wandered around a while.
9.6
Brian
Exceptional
solo traveller
08-04-2016
Pros: Bed was very comfortable and staff very helpful.
Cons: Elevators a bit on the slow side
9.0
Verified Hotel Guest
Wonderful
07-27-2016
Pros: Quiet. Room was clean. Shower was hot.
Cons: No golf channel.
9.2
Ryan
Wonderful
young couple
07-24-2016
Pros: Loved the breakfast. The room was wonderful and clean.
Cons:
8.3
Danny
Very Good
mature couple
07-13-2016
Pros: room was nice two tvs chairs to sit in and table for lap top bathroom very clean as well as the rest of the room quiet as well
Cons: better quality of coffee for the room coffee maker and sink needed the taps repaired
9.6
Jessica
Exceptional
young couple
07-10-2016
Pros:
Cons: Candle wax spilled along the wall and on the carpet
5.0
Christina
Fair
review category group of friends
07-08-2016
Pros: Most of the staff were friendly and obviously enjoyed their job. Beautiful Lobby
Cons: the Rooms were so dated. I had a room that had torn blackout curtains, a carpet that was so old it was lifting everywhere. The beds were quite old and well worn. I was also charged a "destination tax" without being informed that it is a fee that is voluntary. I was disappointed in the overall quality of the hotel it's self for the amount I was paying and for the brand name. I would not book with that hotel again.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-04-2016
Pros: Very helpful staff. Room is up-to-date for 3 stars and clean.
Cons: There is nothing wrong as a 3 star hotel.
5.8
Maria
Okay
solo traveller
07-03-2016
Pros: The pool was nice.
Cons: Neither the phone worked not the shower drained.
6.7
Lf
Pleasant
young couple
07-02-2016
Pros: The staff members were excellent, very helpful, friendly and accommodating.
Cons: The location is poor, not around anything (restaurants, shops, etc), the facility is a little old and unkempt, and the bed wasn't very comfortable.
5.0
Susan
Fair
mature couple
06-28-2016
Pros: the pub staff were very friendly. Great service.
Beds were excellent. Housekeeping staff on floor were friendly and wanted to please.
Cons: The pool was cold and pool area very messy.
Wet floors, wet towels laying around and uncomfortable seating.
Dining room first thing in the morning was messy- no need to have dirty tables when hardly anyone in eating.
8.8
Pat
Excellent
mature couple
06-16-2016
Pros: The location was great for the wedding we attended. The clerk (Patrick) was very pleasant and fixed a booking error that had occurred through Hotels.com. The room was clean & comfortable. The pillows nice and fluffy. The restaurant downstairs had a nice buffet breakfast the next morning for a reasonable price.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-12-2016
Pros: Great location - close to major roadways for ease of getting around the city
Cons:
10.0
Scott
Exceptional
mature couple
05-30-2016
Pros: Loved all the space. We had a suite with a bedroom and a small living area with a sink, microwave and small fridge. Which was nice as I was usually by myself during the day (wife) and my husband was able to get some things for work and we were able to keep them cool for him during our stay.
Cons:
10.0
Maria
Exceptional
review category group of friends
05-20-2016
Pros: I liked that the pool was open for 24 hours.
Cons:
9.0
Ayaz
Wonderful
05-12-2016
Pros: Hotel is overall clean, staff is helpful, we had room with noisy neighbour, they moved us to a different room.
Cons: The location is a bit inconvenient but if you have a vehicle than it is not a problem.
8.8
Zunneitch
Excellent
review category group of friends
05-03-2016
Pros: Everything seemed pretty clean and comfortable
Cons: The elevator smelled like must and smoke and the carpets were all ripped up. But otherwise everything else was great
7.5
Lana
Good
mature couple
04-20-2016
Pros: Clean and no bugs!!!
Cons: Little pricy
10.0
Chris
Exceptional
mature couple
04-12-2016
Pros: Liked everything about this hotel
Cons:
6.3
Anonymous
Pleasant
mature couple
04-12-2016
Pros: The staff were incredibly friendly and helpful when several things in our room didn't work. Patrick, in particular was very personable and worked hard to make our stay a great one.
The room was very nice... spacious and light, although the bathroom is tiny. The shower supplied a wall mounted shampoo/conditioner/soap dispenser that was very cool.
Cons: I booked the Jacuzzi suite as a birthday treat, but unfortunately, the fireplace didn't work (ignitor was old, immediately died again after maintenance left), the A/C didn't really work properly (room was icy cold when we got in, and never warmed up much although their maintenance person adjusted it), aaaaand the TV was definitely sub-par. It didn't work when we checked in because they had it on the wrong AV Input, and it took a couple hours to get it set up right, only to find they didn't have anything worth watching at all. I don't know if the package system wasn't set up correctly, or if they didn't have any movie packages, but it was very disappointing.
They also had a crowd of smokers directly in front of the lobby doors that you had to walk through, by the time we came back from dinner.
The room seemed old & dated, although nice enough.
10.0
Dave
Exceptional
solo traveller
04-05-2016
Pros: Feal like home bed very comfy
Cons:
8.3
Stan_live
Very Good
young couple
04-02-2016
Pros:
Cons: Liked the room and the stuff were very welcoming.
6.3
Jody
Pleasant
family with older children
03-30-2016
Pros: Staff were friendly
Cons: The name is misleading as this hotel is not in south Edmonton.
7.1
Anonymous
Good
young couple
03-29-2016
Pros: The interior was nice and it was an easy location to find. It wasn't to far from downtown and it was easy access to the high way.
Cons: I did not like how when we checked in there was a huge line up and only one person behind the desk. Also, I booked a deluxe king suite and was told when I checked in there was over booking of the rooms and was given a queen room instead. I believe there should have been compensation as it was their error there was an over booking. There should have been some communication prior to us arriving.
7.9
Mark
Good
solo traveller
03-25-2016
Pros: Beds were comfortable and clean. Good food at east75 restaurant and argyll pub.
Cons:
10.0
Amanda
Exceptional
Family with Young Children
03-23-2016
Pros: The room was big! We had two queen beds and comfortably fit 2 playpens for my twins. We still had tons of room to walk around. It was clean enough I felt comfortable letting my kids crawl around the floor. The pool was nice, and not busy.
Cons: The elevator was small. It barely fit my double stroller. The pool was up 4-5 stairs. Since we took our stroller it wasn't easy to get to. It's in an out of the way location. I thought we'd be closer to south common, we were about 10-15 mins from there.
7.5
Anonymous
Good
young couple
03-22-2016
Pros: Bed and pillows were amazingly comfortable.
Cons:
5.8
Janette
Okay
mature couple
03-19-2016
Pros: Pillows were very clean and comfortable. TV worked well and lots of outlets to charge up electronics.
Cons: The green option should just be choosing to reuse towels not refusing housekeeping services.
If choosing green option should at least receive continental breakfast.
Questioned whether the bottom fitted sheet on the bed had been cleaned. A shortcut?
Prefer headboard to be made of easily cleaned material, not woven fabric that could retain hair lice.
8.8
Theodore
Excellent
mature couple
03-01-2016
Pros: The food was excellent. The bed was great. The room was clean. The staff were pleasant professional and courteous.
Cons: The duke of Argyll pub is advertised as scottish. But is just another sports bar.
7.9
Brian
Good
solo traveller
02-29-2016
Pros: Breakfast and restaurant staff 10 o/o 10
Great.
Cons: Plumbing left a lot to be desired, difficult to get hot water to the shower and mixer tap.
5.0
Business
Fair
solo traveller
02-25-2016
Pros:
Cons: The rooms was out dated. Only the washroom vanity was updated in the last 10 years. I was upgraded to a Jacuzzi room but there was barely any hot water coming out of the tap and all of the brass jets were old and peeling. The bath was older and needed to be refinished. The bed was way too soft.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
02-18-2016
Pros: We got 2 double beds for my husband and I. It was great.. Extra towels was good to have. They have a pools and sauna room but didn't had time to go.
Cons:
7.1
Keith
Good
mature couple
02-16-2016
Pros: Clean quiet rooms and friendly staff.
Cons: Pub and dining room had essentially the same menu.
9.0
Neil
Wonderful
Traveling as Couple
02-13-2016
Pros: The amenities, free parking, cleanliness of the room and common areas.
Cons:
7.0
Joseph
Good
Traveling as Couple
02-09-2016
Pros: Large comfy bed, good staff
Cons: no hot tub, noisey guests on our floor, steam room didn't seem to work
9.0
Dustin
Wonderful
young couple
02-02-2016
Pros: The executive room was really nice with the bedroom door separation. The pub had incredible food and great service. The front desk was very nice and fast.
Cons: The area felt a little shady first as we arrived at night but the security was great at the hotel, and we hardly noticed.
9.6
Dennis
Exceptional
mature couple
01-13-2016
Pros: The bed and pillows were really comfortable.
The big open common area in the lobby.
The conference rooms were nice.
Staff was awesome.
Cons: Bathroom was a little small for a king suite.
6.7
Shelby
Pleasant
mature couple
01-04-2016
Pros: The waterfall rock wall was a beautiful feature!
And what a Great hotel for pets!!
Cons: The credit card hold did not drop off.. Had to call cc company and hotel complaints customer service. There was a perfume type smell to mask odors (similar to carpet fresh products)- in the air in the lobby. Difficult scent for some Asthmatic individuals. Also Lost make up / medication kit
8.8
Federico
Excellent
family with older children
12-29-2015
Pros: Friendly and accessible staff. Nice pub and good breakfast buffet.
Cons: Loud dinging bell as the elevators passed each floor.
7.9
David
Good
mature couple
12-12-2015
Pros: Staff was great. Bed and pillows great.
Cons: Elevators and narrow access. Very old and difficult to maneuver carts
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