Enjoy comfortable, spacious guest rooms. The outside patio lounge is perfect for relaxing on those warm evenings after a day of shopping at the nearby West Edmonton Mall.
Smoke free premises. 160 units. 6 stories, interior corridors. Accessibility (Call).
Pros: The front desk people and maid service was excellent
Cons:
10.0
Tracy
Exceptional
mature couple
09-18-2016
Pros: The beds were very comfortable and the bedding was delightful to crawl into! We liked being able to go for a drink and snacks after our arrival on sight. The breakfast was delicious!
Cons:
10.0
Wai
Exceptional
young couple
09-16-2016
Pros: Very good service
Cons:
7.5
Rufael
Good
family with young children
09-07-2016
Pros: I like the cleanliness of the place. Location is great, superstore, TD bank, CIBC, The shopping mall...all are in close proximity.
I booked this hotel at 9 pm on the night of arrival (after deciding not to stay at my pre-booked hotel/Best Western because of issues with them). Though I didn't request a crib for our 18 months child, they were willing to provide us sort of a crib with blanket. Room was spacious, coffee, tea...
Cons: There was some sort of smell (not good one) and informed the front desk. She gave me a key for another room but when I checked out the other room, the smell was there too! I was offered air freshener. Considering the cleanliness of the rooms it was odd to experience the not good smell. Hope they will resolve it. I would definitely like to return to this place. I am not sure if I consider 160 CAD a night is cheap
8.3
Rosemarie
Very Good
review category group of friends
08-30-2016
Pros: Food
Cons: Pool a little bit dirty
9.2
Mary
Wonderful
family with older children
08-21-2016
Pros: Keurig coffee
Soap shampoo products
Cons: Linens were "flat" looking but were clean. White is always nice
10.0
Carol
Exceptional
family with older children
08-16-2016
Pros: beds were comfortable, very clean room, large room
Cons: There could have been a continental breakfast available
7.1
Jennifer
Good
young couple
08-04-2016
Pros: Breakfast buffet was amazing and well worth the money! The location was perfect.
Cons: The hair dryer only had a low/warm setting and when we called to inquire about getting another, no one called us back.
9.4
Kevin
Wonderful
family with young children
08-02-2016
Pros:
Cons: One of the elevators was out of order which meant some long waits.
10.0
Melanie
Exceptional
family with young children
07-19-2016
Pros: Love this hotel stayed here several times always a great price it's not big which I like the lobby is beautiful rooms are great beds are comfy!
Cons:
7.9
Gerrymurphy
Good
mature couple
07-13-2016
Pros: Very friendly and helpful people
Cons: Our room was so noisy. Elevators, people noises and bangs all night.
8.8
Pat
Excellent
mature couple
07-09-2016
Pros: It was our 25th wedding anniversary and the staff put together a wonderful desert plate for us and brought it to the room.
Cons:
8.3
Nicole
Very Good
solo traveller
07-06-2016
Pros: Had a great experience. Would definitely stay here again!
Cons:
10.0
Jillian
Exceptional
mature couple
07-05-2016
Pros: Best hotel i have been too. Fantastic room and great location. The staff was wonderful and very helpful. And by far the best breakfast buffet.
Cons: The price of the buffet is a little much considering the price of the room. But other then that no complaints.
9.2
Vanessa
Wonderful
review category group of friends
06-16-2016
Pros: The different fruit infused water and delicious treats in the lobby were a delight!
Cons: The location was a distance from downtown Edmonton but close to West Edmonton Mall.
10.0
World
Exceptional
mature couple
06-12-2016
Pros: We had a room in the back and it was very quiet. Bed comfortable! Liked the coffee maker and the real mugs- not paper or styrofoam!!
Cons:
6.3
Patricia
Pleasant
mature couple
06-10-2016
Pros: My wife left her pillow behind called them 2times left message on Monday the 6of June no one has return my call
Cons: The bar closing at 11 pmreturn of telephone call to house keeping
7.5
Cheryl
Good
family with young children
05-30-2016
Pros: Beds were comfy. They had fruit water and cookies when you walk in.
Cons: When we arrived we found out we had an adjoining room and the add did not indicate that. I asked for us to be moved and the hotel staff were great responded immediately and moved us to a regular room.
9.6
Susan
Exceptional
mature couple
05-28-2016
Pros: Very clean, friendly helpful staff, excellent dinner at the Lounge, recommend the Asian Ribs. Good selection of cocktails, wines by the glass and beers.
Cons: Can't think of any
10.0
Daliah
Exceptional
solo traveller
05-27-2016
Pros: Very clean hotel, with an extra comfortable bed! The lounge/bar was staffed with friendly people, who helped me feel welcome.
Cons:
9.6
Gail
Exceptional
family with older children
05-27-2016
Pros: Staff were excellent, awesome location.
Cons: Somewhat pricey.
7.9
Patrick
Good
young couple
05-26-2016
Pros: Staff were very nice, really helpful as well.
Cons: pretty expensive really, there was also a bunch of add on fees that we didn't expect.
7.1
Jeff
Good
family with young children
05-24-2016
Pros: Clean and modern. Friendly staff.
Cons: The hotel restaurant was right beside the main doors to the lobby and it was too cold to sit there. Because we has a child we were not allowed to move to the lounge. We had to go sit in our rooms to eat.
Pre fees and tax cost of room was higher than what I was quoted on Booking.com. I will not be using Booking.com again or staying at this hotel.
10.0
Jayne
Exceptional
family with older children
05-24-2016
Pros: Breakfast was amazing!! Very friendly staff!
Cons: Pool area
6.7
Ysobel
Pleasant
family with older children
05-17-2016
Pros:
Cons: Carpet in room was very dirty, as we walked with our white socks and they turned black.
10.0
Gilles
Exceptional
mature couple
05-11-2016
Pros: Hotel was full, but my room was very quiet, comfortable, and clean. Staff greeted us with a smile and was nice to see such happy staff!
Cons: I LOVED EVERYTHING!!!❤️
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
05-02-2016
Pros: Only stayed for one night so rating the hotel is difficult. But my brief stay was very nice.
Cons: Nothing I can relate
6.7
Karen
Pleasant
solo traveller
04-26-2016
Pros: The look of the interior was very nice. Cleaning staff were so very friendly!! Probably the best I've encountered!!!
Cons: For the price, continental breakfast should have been included.
10.0
Jacqueline
Exceptional
Family with Teens
04-21-2016
Pros: I asked some questions about some grad dress stores for my daughter and she gave me a list then found one at the first store! :))) thank you!
Cons:
10.0
Maureen
Exceptional
family with older children
04-12-2016
Pros: Friendly helpful staff, restaurant very good, breakfast excellent.
Cons:
2.5
Upset
Poor
family with young children
04-05-2016
Pros: I couldn't even check in , staff were very rude , forgot my credit card at home , offered to pay cash for the room and whatever cash deposit they want , but the supervisor on duty was very ruse. Will never recommend this hotel to no one
Cons: Treated very badly
7.1
Mindy
Good
mature couple
04-03-2016
Pros: The room had an unseemly smell and was next to the outdoor exhaust so as noisy. Would not stay in that room again. Otherwise it was fine. Hotel was full so could not switch rooms.
Cons: Room could have used an ionic machine to remove smell and had better windows due to location next to exhaust fan.
8.0
Jeff William
Very Good
Business Traveler
04-02-2016
Pros: Excellent ammenties good parking free water bottle
Cons: No
7.5
Patricia
Good
mature couple
04-02-2016
Pros: Rooms very well laid out, beds comfy and quiet hallways.
Cons: Breakfast too expensive to consider for 4 of us, including 2 children.
10.0
Annette
Exceptional
young couple
03-29-2016
Pros: We came for a leisure trip to relax & shop. The Hilton beds were so comfortable my husband slept like a baby. The staff were very pleasant, polite and happy.
Cons:
10.0
Bobby
Exceptional
mature couple
03-25-2016
Pros: Rooms were clean and did not hear any noise from the hallway even with our room being near elevator
Cons: That I couldn't have stayed longer
5.8
Sarah
Okay
family with older children
03-23-2016
Pros: Location
Cons: The beds were a little hard & the jacuzzi was needing maintenance & it looked we'll used & dirty.
7.5
Betty
Good
family with older children
03-19-2016
Pros: Front Desk Staff were very professional and polite. The hotel lobby was beautiful. I was impressed with the the water that was available when you walk in after a day of driving it was refreshing. Close to the West Edmonton Mall. The rooms were clean and the bed was comfortable. I really enjoy have a fridge, microwave and coffee makers in the rooms. I love my coffee in the morning haha.
Cons:
9.6
Heather
Exceptional
mature couple
03-13-2016
Pros: Beds extremely comfortable - adjoining rooms make traveling with a senior with limited mobility so much easier.
Cons:
8.8
Kirsten
Excellent
family with older children
03-07-2016
Pros:
Cons: The pillows are way to soft.
9.6
Rmurdoch13
Exceptional
mature couple
02-29-2016
Pros: Staff were friendly and helpful. There was a lil pantry to purchase snacks and immediate basic toiletries. The rooms were very comfortable the bed especially and just at least 5 mins. away from the WEM.
Cons: The high cost of the room rate so thankful to get a decent rate on booking.com
8.0
Dennis
Very Good
Traveling as Couple
02-20-2016
Pros: I thought the staff were going out of their way to make a person feel welcome and did a fantastic job smiling and greeting you each time.
Cons: slow elevator , ice room on the floor was dirty and uninviting some furniture in room was older on needed an update.
10.0
Leslie
Exceptional
family with older children
02-16-2016
Pros: The service was great treated me with respect .
Cons:
10.0
Evan
Exceptional
mature couple
02-09-2016
Pros:
Cons: The television had very limited viewing. No movies to watch. No tbs fx etc
8.8
Xintao
Excellent
review category group of friends
01-30-2016
Pros: This is the best hotel ever around W Ed mall
Cons:
8.8
Zeljka
Excellent
mature couple
01-26-2016
Pros: Excellent customer service. Very friendly and attentive. Free coffee and cookies was a nice surprise. Fresh fruit water and fruit was an additional bonus. Pretty good gym, pool and hot tub. Restaurant offered a great selection and tasty food cooked just right.
We'd go back. :-)
Cons: The bed mattress wasn't the most comfortable. A little too hard.
7.1
Mara
Good
family with young children
01-25-2016
Pros: Overall experience was good.
Cons:
5.8
Blackelk
Okay
review category group of friends
01-19-2016
Pros: Bed
Cons: Small tv, burnt out lights, dirty in some areas (halls and ledges)
8.8
Keith
Excellent
mature couple
01-06-2016
Pros: Very friendly reception staff, comfortable and clean room. Good breakfast.
Cons: The gym was smaller than it looked online. Wish it was a little closer to WEM.
7.5
Susan
Good
review category group of friends
01-02-2016
Pros: Celebrated my niece's birthday in the restaurant where we had supper in the lobby our waiter was the best. He sang happy birthday to her. The service from him was spectacular. The food was delicious
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