This hotel has an indoor waterslide and is close to a shopping area sure to satisfy everyone. Rooms are spacious and homey with large desks and many with expanded seating.
122 units. 4 stories, interior corridors.
valet laundry, airport transportation, area transportation-bus station.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 212 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
08-11-2017
Being unable to change the temp. of the room in a reasonable amount of time was very annoying. That and having to wait an hour to get into my room after checking in was ridiculous. Please add a waffle maker to the breakfast and better coffee, the coffee tasted like battery acid. Also please fix the wireless router, quite often the internet connection is extremely slow and makes sending/receiving emails impossible.
Pros: Great location. Friendly staff.
Cons: I had to wait an hour to get my room after checking in. Room was way too hot and hard to cool down.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Smaller sized rooms, very small fridge in the rooms.
8.5
Anonymous
Excellent
08-13-2017
Very good
Pros: The front desk had little bags for my toddlers with crayons and cups in them, which was a nice touch.
Cons: The parking lot was quite rough and it was necessary to walk through the smoking area to get to the front door from the parking lot.
10.0
Anonymous
Exceptional
08-11-2017
Exceptional
Pros: Friendly staff, beautiful location.
Cons:
10.0
Anonymous
Exceptional
07-24-2017
Great room except for tv...
Pros: The pillows weren't too bad...which is a huge step up from most places I've stayed in.
Cons: The guide sheet left on the desk by the tv lists all the channels you supposedly get but in actuality you only get half of them. And the only way to find out is to go on the tv and go channel by channel. It was a pain in the ass. I'm not complaining about the number of channels. Just make it simpler so we know which ones we get.
5.8
Anonymous
Okay
07-17-2017
Was in town for a...
Pros: Location is great.. close to all things that we were looking for. The rooms are a nice size, and beds are fairly comfortable.
Cons: The plug in the bathtub came out, and the glob of hair in the drain explained why the water pooled in the bottom of the bathtub when you showered... There was hair in the tub when we got there that wasn't ours, and sunflower seeds on the floor by the beds. Nothing big, just a bunch of little things.
8.8
Anonymous
Excellent
07-16-2017
Fabulous
Pros: The bed and the pillow is extra comfy.
Cons: One of the bulb need to be change in the family suit. There microwave didn't work.
9.6
Anonymous
Exceptional
06-16-2017
Exceptional
Pros: Very nice room and staff were great
Cons:
9.6
Anonymous
Exceptional
05-30-2017
Exceptional
Pros: The hotel is in a great location and I love there water slide. Never disappointed when I stay here.
Cons: Bathroom fan didn't work in my room.
10.0
Anonymous
Exceptional
05-24-2017
Exceptional
Pros:
Cons: Parking at hotel. shared parking lot with bar next door. Thursday night... parking at hotel was full due to bar guest next door.
7.9
Anonymous
Good
05-20-2017
Good
Pros: The breakfast was excellent good selection and variety
Cons: Guy drinking with open liquor bottle in the hot tub
8.3
Anonymous
Very Good
05-15-2017
Very good
Pros: Breakfasts
Cons:
10.0
Anonymous
Exceptional
05-10-2017
Exceptional
Pros: The pillows were very comfortable. This is very important to my comfort. All the staff were great.
Cons:
10.0
Anonymous
Exceptional
05-05-2017
Good overall
Pros:
Cons: The breakfast didn't start until 6. Usually it would be at 5 for most people who start work early.
5.8
Anonymous
Okay
04-15-2017
What's the point of using...
Pros:
Cons: Got here they didn't have a reservation for us. They got us a room but staff member was pretty rude about situation, not what we wanted. Family room is right beside bar entrance got zero sleep as it was the night all douche bags were out.
10.0
Anonymous
Exceptional
04-09-2017
Exceptional
Pros: Friendly helpful polite and clean
Cons: Could hear the traffic
7.9
Anonymous
Good
04-06-2017
Nice and friendly
Pros: Location:)
Cons:
2.9
Anonymous
Poor
04-05-2017
Very poor
Pros: The pool and water slide were great.
Cons: The front end staff were so unbelievably rude. The one girl was blatantly disrespectful to us and other guests checking in prior to us. Her attitude was 100% different and flirtatious with the guests that weren't families. We almost left immediately because of our initial reaction with her but stayed because our kids were excited for the pool.
7.1
Anonymous
Good
03-29-2017
Good
Pros: The place is good according to the price
Cons: No restaurant at the hotel
5.4
Anonymous
Fair
03-22-2017
Very disappointed
Pros:
Cons: Non smoking room smelled like smoke. There was a beer can with cigarette buds in the window sill.
Blood stained towel in the bathroom.
8.3
Anonymous
Very Good
03-21-2017
Very good
Pros: The pool/waterpark was a lot of fun for our family to enjoy. The breakfast was amazing.
Cons: They could not use rooms where they have recently shampooed the carpet so it is not wet.
7.5
Anonymous
Good
03-02-2017
Nice place
Pros:
Cons: Should include the taxes in the final price
10.0
Anonymous
Exceptional
02-25-2017
Exceptional
Pros:
Cons: room had a strong paint smell due to having been just painted.
9.6
Anonymous
Exceptional
02-05-2017
All in all we had...
Pros: I liked how clean it was. Everyone was very friendly.
Cons: The elevator wasn't working when we left the next day.
7.9
Anonymous
Good
02-03-2017
Great
Pros: Worked at casino. Ate at casino. Good
Cons: Hallways and bathroom floor very cold. Otherwise all was great'
6.3
Anonymous
Pleasant
01-04-2017
Pleasant
Pros:
Cons: The reservation was made wa not reflected in the room we received.
7.5
Anonymous
Good
01-02-2017
Good
Pros:
Cons: The pool was dirty the hot tub was discusting
8.8
Anonymous
Excellent
12-29-2016
Fabulous
Pros: The pool was warm and my grandkids loved it. The hotel was clean and the staff was very friendly!
Cons: The pillows were too large.
8.3
Anonymous
Very Good
09-28-2016
Nice Place to Stay for...
Pros: Staff was very friendly. Breakfast was really good. Check out time is 12 pm which is a great bonus
Cons: Nothing I didnt like
3.8
Anonymous
Poor
09-23-2016
Stay here only if you're...
Pros: Sheets were nice, plenty of pillows.
Cons: Fitness center and pool were both closed without any mention prior to booking or during check in. Would not have went had I known. Breakfast staff extremely unprofessional with the guests.
4.6
Anonymous
Disappointing
09-06-2016
Disappointing
Pros:
Cons: The pool was my main reason for staying here with my young boys however it was not open the entire stay due to aging equipment failure. Not recommended to stay here.
9.6
Anonymous
Exceptional
09-05-2016
Exceptional
Pros: The bed was comfortable and the facility was clean. The breakfast was very good and the staff very friendly.
Cons:
7.5
Anonymous
Good
08-24-2016
Good
Pros: Location was great for our visit
Cons: weekday breakfast only goes to 9:00 a.m. Would like it to be 10:00 a.m. for vacationers
6.3
Anonymous
Pleasant
08-16-2016
Good price but you get...
Pros: Service at the hotel was excellent. Maintenance man fixed a tight shower faucet immediately. Staff was all very friendly and helpful.
Cons: Breakfast was pretty basic and some of the pastries were stale. But there was enough variety of foods to get the day started.
There was a leaky air conditioner in our room. The floor was soaked under the a/c and all around it. Very disgusting and the rug throughout the whole room felt damp.
The maintenance man took a look at the a/c and said it couldn't be repaired and that he would try to get the rug dried up; he stated that the a/c had to be kept above 15 degrees; (as if it was our fault for turning it too low); however as I learned later from my husband, it was only at 20 and the a/c leaked even if we did not turn it on.We arrived back at the end of a day in the sun only to find our rug soaked.
We had three summer nights without a/c - it was pretty warm and stuffy in our room as a result.
I heard later from a staff member that a lot of the rooms had a similar problem; however our friends in a nearby room did not have that issue.
We booked our room four months in advance; I would think that the hotel would assure that people who booked that far ahead had a good room. Originally, we were really happy to have a couch in the room, but were unable to use it due to the wet rug at one end of the couch.
Just yukky!
6.7
Anonymous
Pleasant
08-08-2016
Okay
Pros: The pool and location
Cons: The drunks next door of the restaurant. Loud and obnoxious. And when I requested extra towels it took more than half hour.
7.9
Anonymous
Good
08-01-2016
Good
Pros: The water slide was a bonus for the kids, it was close to shopping and to downtown.
There was lots of choices for breakfast including fresh fruit, pancakes, bacon, eggs and French toast. A choice of 4 cold cereals, toast oatmeal,and of course, toast with jam or peanut butter.
Cons: It would be really great if there was a room for kids to play in. There was no on site restuaunt. No life jacket for the kids who wanted to play in the pool.
9.6
Anonymous
Exceptional
07-28-2016
All the people in my...
Pros: overall great customer service. the staff were very courteous and friendly. the rooms were spacious and tidy.
Cons: unfortunately i like a more firm bed. Sorry but that is all i can possible say about anything i did not like...
7.1
Anonymous
Good
07-13-2016
Good
Pros: The waterskide
Cons:
8.8
Anonymous
Excellent
07-06-2016
Surprise! You'll be more impressed...
Pros: Excellent staff. Very friendly and helpful. The laundry ladies even dried my family's personal towels after we went to the local Rec Center.
This hotel is right beside the casino which has live entertainment and food/drink specials. It's just down the road from a fantastic Rec Center and walking distance to a very nice park.
Family also enjoyed the hotel pool and water slide.
Cons:
8.8
Anonymous
Excellent
06-21-2016
Fabulous
Pros: Dont let the outside scare you away. Older building but they have remodeled the inside. Comfortable beds.
Cons:
8.3
Anonymous
Very Good
06-09-2016
Good place to stay for...
Pros: The beds were very comfy, the TV cable good, room was clean. The wifi was useful and even though we couldn't stay for the free breakfast, it was great that it was included.
Cons: I had booked through booking.com, and has sent a message through that website requesting my alberta health services rate. I very quickly got the email saying "for sure". But, when we arrived to check in, the person at the front desk said "because I had booked thru booking.com and not directly with the hotel, I couldn't have the "rate". I "fought" it and showed the email to the clerk, and won....but I do not think I should have had to do so....
9.2
Anonymous
Wonderful
06-04-2016
My stay was short but...
Pros: The breakfast included was okay. It was typical and basic and met my needs.
Cons: Based on my short stay everything was good.
9.6
Anonymous
Exceptional
05-15-2016
Thoroughly enjoyed our stay. Nice...
Pros: The girls found the pool area great fun after a long days drive. Nice and clean
Cons:
6.3
Anonymous
Pleasant
05-11-2016
Pleasant
Pros: The breakfast was amazing and the room was spacious
Cons: The staff complained and were not overly helpful to find places. They did not have maps and never greeted you when you came into the hotel
9.6
Anonymous
Exceptional
05-05-2016
One night lodging
Pros: Clean room, extra comfy beds, close to airport, shuttle to airport early in the morning, friendly staff
Cons:
6.7
Anonymous
Pleasant
04-23-2016
Pleasant
Pros: the robes and hot tub were nice ammenities
Cons: the scrambled eggs were dry and tasteless, i booked for 4 adults and got 2 queen beds but 3 guys one ended up sleeping on the floor
5.8
Anonymous
Okay
04-22-2016
Okay
Pros: The Hotel has seen better days
Cons: Carpet dirty, furniture worn
7.9
Anonymous
Good
04-03-2016
Good
Pros: I like the breakfast and the location is accessible to other place, and also my kids like the pool
Cons: The cable is not set up for the next guest
6.3
Anonymous
Pleasant
04-02-2016
Pleasant
Pros: location was great, pool area was good. it was very clean.
Cons: the room was very hot we had the thermostat turned right off anduring was still very warm.
10.0
Anonymous
Exceptional
03-20-2016
Good location and best rooms...
Pros: Very clean room comfy bed, wonderful staff.
Cons: There was a bit of wear in the tub that made it look dirty although it was clean.
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