This hotel has an indoor waterslide and is close to a shopping area sure to satisfy everyone. Rooms are spacious and homey with large desks and many with expanded seating.
122 units. 4 stories, interior corridors.
valet laundry, airport transportation, area transportation-bus station.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 209 guests
Showing reviews 1 - 5 of 50
3.8
Max
Poor
review category group of friends
09-23-2016
Pros: Sheets were nice, plenty of pillows.
Cons: Fitness center and pool were both closed without any mention prior to booking or during check in. Would not have went had I known. Breakfast staff extremely unprofessional with the guests.
7.9
Anonymous
Good
family with young children
09-22-2016
Pros: We got into town very late and the staff was quick to get us settled in the room so our son could get some sleep!
Cons:
7.1
Anonymous
Good
review category group of friends
09-19-2016
Pros: Nice big room
Cons: Wifi was very slow
4.6
Trevor
Disappointing
family with young children
09-06-2016
Pros:
Cons: The pool was my main reason for staying here with my young boys however it was not open the entire stay due to aging equipment failure. Not recommended to stay here.
9.6
Diane
Exceptional
family with older children
09-05-2016
Pros: The bed was comfortable and the facility was clean. The breakfast was very good and the staff very friendly.
Cons:
7.5
Doris
Good
mature couple
08-24-2016
Pros: Location was great for our visit
Cons: weekday breakfast only goes to 9:00 a.m. Would like it to be 10:00 a.m. for vacationers
6.3
Sherry
Pleasant
mature couple
08-16-2016
Pros: Service at the hotel was excellent. Maintenance man fixed a tight shower faucet immediately. Staff was all very friendly and helpful.
Cons: Breakfast was pretty basic and some of the pastries were stale. But there was enough variety of foods to get the day started.
There was a leaky air conditioner in our room. The floor was soaked under the a/c and all around it. Very disgusting and the rug throughout the whole room felt damp.
The maintenance man took a look at the a/c and said it couldn't be repaired and that he would try to get the rug dried up; he stated that the a/c had to be kept above 15 degrees; (as if it was our fault for turning it too low); however as I learned later from my husband, it was only at 20 and the a/c leaked even if we did not turn it on.We arrived back at the end of a day in the sun only to find our rug soaked.
We had three summer nights without a/c - it was pretty warm and stuffy in our room as a result.
I heard later from a staff member that a lot of the rooms had a similar problem; however our friends in a nearby room did not have that issue.
We booked our room four months in advance; I would think that the hotel would assure that people who booked that far ahead had a good room. Originally, we were really happy to have a couch in the room, but were unable to use it due to the wet rug at one end of the couch.
Just yukky!
7.5
Anonymous
Good
family with young children
08-15-2016
Pros: Nice place to stay when you are travelling as family. Breakfast was awesome.
Cons: Front desk clerk in the morning is not very kin to observe who the guests are and is not very accomodating/friendly. Plain facial expression is the least thing you want from a hotel staff in the morning and checking out.
6.7
Veronique
Pleasant
family with young children
08-08-2016
Pros: The pool and location
Cons: The drunks next door of the restaurant. Loud and obnoxious. And when I requested extra towels it took more than half hour.
7.9
Kelly
Good
family with young children
08-01-2016
Pros: The water slide was a bonus for the kids, it was close to shopping and to downtown.
There was lots of choices for breakfast including fresh fruit, pancakes, bacon, eggs and French toast. A choice of 4 cold cereals, toast oatmeal,and of course, toast with jam or peanut butter.
Cons: It would be really great if there was a room for kids to play in. There was no on site restuaunt. No life jacket for the kids who wanted to play in the pool.
9.6
Travis
Exceptional
family with young children
07-28-2016
Pros: overall great customer service. the staff were very courteous and friendly. the rooms were spacious and tidy.
Cons: unfortunately i like a more firm bed. Sorry but that is all i can possible say about anything i did not like...
7.1
Fred
Good
family with older children
07-13-2016
Pros: The waterskide
Cons:
8.8
Jeff
Excellent
family with young children
07-06-2016
Pros: Excellent staff. Very friendly and helpful. The laundry ladies even dried my family's personal towels after we went to the local Rec Center.
This hotel is right beside the casino which has live entertainment and food/drink specials. It's just down the road from a fantastic Rec Center and walking distance to a very nice park.
Family also enjoyed the hotel pool and water slide.
Cons:
8.8
Lori
Excellent
family with older children
06-21-2016
Pros: Dont let the outside scare you away. Older building but they have remodeled the inside. Comfortable beds.
Cons:
8.3
Penguin007
Very Good
family with older children
06-09-2016
Pros: The beds were very comfy, the TV cable good, room was clean. The wifi was useful and even though we couldn't stay for the free breakfast, it was great that it was included.
Cons: I had booked through booking.com, and has sent a message through that website requesting my alberta health services rate. I very quickly got the email saying "for sure". But, when we arrived to check in, the person at the front desk said "because I had booked thru booking.com and not directly with the hotel, I couldn't have the "rate". I "fought" it and showed the email to the clerk, and won....but I do not think I should have had to do so....
9.2
Howard
Wonderful
solo traveller
06-04-2016
Pros: The breakfast included was okay. It was typical and basic and met my needs.
Cons: Based on my short stay everything was good.
9.6
Jillian
Exceptional
family with older children
05-15-2016
Pros: The girls found the pool area great fun after a long days drive. Nice and clean
Cons:
6.3
Sarah
Pleasant
family with older children
05-11-2016
Pros: The breakfast was amazing and the room was spacious
Cons: The staff complained and were not overly helpful to find places. They did not have maps and never greeted you when you came into the hotel
9.6
Denise
Exceptional
review category group of friends
05-05-2016
Pros: Clean room, extra comfy beds, close to airport, shuttle to airport early in the morning, friendly staff
Cons:
6.7
Ron
Pleasant
family with older children
04-23-2016
Pros: the robes and hot tub were nice ammenities
Cons: the scrambled eggs were dry and tasteless, i booked for 4 adults and got 2 queen beds but 3 guys one ended up sleeping on the floor
5.8
Cc
Okay
family with young children
04-22-2016
Pros: The Hotel has seen better days
Cons: Carpet dirty, furniture worn
7.9
Anonymous
Good
solo traveller
04-14-2016
Pros: I like that it is close to grocery shopping and the main highways. I like the gym passes for Motion Fitness. Its a great way to spend my evening!
Cons: The roadway in REALLY needs to be graded!! Im sure its just the time of year...
9.2
Anonymous
Wonderful
family with young children
04-05-2016
Pros: The pool was great fun for 7 & 3 and year old!
Cons:
7.9
Oliver
Good
family with young children
04-03-2016
Pros: I like the breakfast and the location is accessible to other place, and also my kids like the pool
Cons: The cable is not set up for the next guest
6.3
Patricia
Pleasant
family with young children
04-02-2016
Pros: location was great, pool area was good. it was very clean.
Cons: the room was very hot we had the thermostat turned right off anduring was still very warm.
10.0
Greg
Exceptional
mature couple
03-20-2016
Pros: Very clean room comfy bed, wonderful staff.
Cons: There was a bit of wear in the tub that made it look dirty although it was clean.
5.4
Fritz
Fair
family with young children
02-26-2016
Pros:
Cons: Next door to Casino
8.3
Anthony
Very Good
mature couple
02-16-2016
Pros: Buffet was just great and our room was clean and fresh
Cons:
8.8
Mellissa
Excellent
family with older children
02-13-2016
Pros: It was great that a hot breakfast was included.
Cons: I wish the breakfast time extended later such as 10:30/11am. We were a little disappointed that the hot tub was closed for repairs. But that is nobody's fault.
7.5
Andreas
Good
family with older children
01-30-2016
Pros: Good location friendly staff
Cons: Comfort of bed couch /sofa was really bad
9.2
Lorraine
Wonderful
family with older children
01-20-2016
Pros: Location , service,
Cons: Nothing
9.6
Shauna
Exceptional
family with older children
01-18-2016
Pros: I liked the location, easy access to everything
Cons:
8.8
Anonymous
Excellent
family with young children
01-05-2016
Pros: Staff was nice. Rooms were cozy and clean
Cons: The hot tub was very dirty with an oily film around the water level. The chemicals were harsh in the hot tub and made us itchy
8.8
Lisa
Excellent
family with older children
01-05-2016
Pros: It was nice having breakfast included. We enjoyed the pool and slide. It had a decent set up and was clean.
Cons: The pillows were small and uncomfortable. The one bed had no support and we rolled into each other. Our room could have been a bit cleaner. I noticed something that had dripped down the wall and hair in the bathroom.
7.5
Wendy3
Good
mature couple
12-28-2015
Pros: Central location
Cons:
5.0
Carlos
Fair
family with young children
12-26-2015
Pros: The pool
Cons: It wasn't very clean
8.3
Sheilakix
Very Good
family with older children
12-23-2015
Pros: proximity to shopping malls, restaurants and, practically, everything within the city center; comfortable enough; free-breakfast
Cons: The front desk staff should learn a little bit more courtesy. For example; when she is on the phone, and there are guests on the front desk waiting for her to finish her call, acknowledge the guests, tell them that she will be right with them (us) shortly, smile and make the call short and sweet. We've stayed in this hotel numerous times and this is the factor that they should really work on since front desk staff are the first person/s whom guests interact with.
7.5
Ron
Good
mature couple
12-22-2015
Pros:
Cons: Breakfast eggs and bacon were at a minimum
5.8
David
Okay
review category group of friends
12-15-2015
Pros: Needs some upgrades and renovations
Cons: Sink tap leaking
Tub rust spots
5.0
Ron
Fair
mature couple
12-05-2015
Pros: Good beds and pillows. Breakfast was fair.
Cons: The bathroom door was hanging off the top hinges and wouldn`t close. Maintenance came quite promptly to fix but it was an unnecessary
annoyance. We had just booked in and wanted to freshen up after a long drive
Next problem was seeing a large yellowish brown stain in the bathtub. I examined it and decided it had to be a paint spill or some other stain that could not easily be removed.
Also found the elevator was sluggish.
7.1
Anonymous
Good
family with young children
11-26-2015
Pros: Beds were super bouncy.
Cons: Pool was out, beyond their control. However would have appreciated an offer of some sort of discount, as we went specifically for the water slide.
7.5
Deanna
Good
mature couple
11-09-2015
Pros: Location
Cons: Room was a little warm
10.0
Penguin007
Exceptional
solo traveller
11-05-2015
Pros: That i was able to check in early when needed
Cons: Nothing
9.6
Gervin
Exceptional
mature couple
10-17-2015
Pros: Friendly staff.
Cons:
10.0
Crystal
Exceptional
solo traveller
10-13-2015
Pros: The free breakfast included with the room. The room was comfy and loved the complimentary bath robe .
Cons: There was no ice machine on my floor.
7.9
Margo
Good
mature couple
10-10-2015
Pros: The location and services nearby were great. The staff was excellent.
Cons: The rooms were definitely needing a spruce up. They looked a little dingy. A nice bright paintjob would help.
7.5
Yuen
Good
mature couple
10-10-2015
Pros: The staff is friendly, polite and helpful. Breakfast was very good. Surprise it is so quiet considering its vicinity. Great convenient location for shoppers and casino lovers.
Cons: I don't know about the other bathrooms, but the one I was in needed upgrading. Sound-proofing not so good from hallway and light filtering through bottom of door.
7.1
Victor
Good
review category group of friends
10-08-2015
Pros:
Cons: I could smell tobacco smoke all night
7.9
Rick
Good
solo traveller
10-04-2015
Pros: Easy to get to. Amenities like breakfast, and a restaurant in the parking lot are immensely important to a traveller. Not having to drive to eat is huge.
Cons: Walls are paper thin. Every time a toilet flushed, I heard it from either side and above me.
10.0
Eric
Exceptional
solo traveller
09-27-2015
Pros: Just a very comfortable stay with zero problems oe concerns. A good price too!
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