The pleasing rooms here vary from very compact to spacious suites including some with a lower parlor area and fireplace. A 15-minute walk will take you to the center of town.
Smoke free premises. 137 units, some two bedrooms and kitchens. 2-3 stories (no elevator), exterior corridors.
check-in 4 pm, cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 2131 guests
Showing reviews 1 - 5 of 50
7.5
Anonymous
Good
05-10-2017
Nice and expensive.
Pros: Walking distance to stores and bar's. pool, sauna on property.
Cons:
7.9
Anonymous
Good
05-09-2017
Nice place for family stay.
Pros: I really like the outdoor hot tubs.
Cons: I was disappointed that the pool was closed for cleaning. We specifically picked a hotel that i new had a nice pool because the kids love to swim.
There was hair in the clean face clothes.
6.7
Anonymous
Pleasant
05-09-2017
Would only stay here again,...
Pros: The room was larger than expected. The beds were comfy. The rooms seemed to be very soundproof. We were next to stairs and didnt hear anything. My children enjoyed the pool. The hotel seemed relatively quiet for being busy.
Cons: We were locked out of our room 2 times in as many days. The hotel staff member was well aware of this being an issue with that particular room, but offered no apology or remorse. The maintenance man was not diligent in making us a priority with having 2 small children and being locked outside while it was raining and cool weather in our bathing suits.... The bathroom was in need up updating and basic repairs. The bathroom fan didnt work, which made our room quite humid. The air unit had a dehumidifier option but it was on the opposite side of the room, and so our room was generally still humid. We were also warned to walk as much as possible, as there was no guarantee that we would have a parking spot in the evenings when we came back. There should be one designated spot per room. The hotel restaurant was not open, and it would have been helpful for the hotel staff to alert us of this upon check in. When checking out, and reminding them of our inconvenience of the lock outs, staff were un prepared to offer us anything. They planned to charge me full price, and then when a manager came on shift they would bring the issue to them. I didnt agree, and they begrudgingly called a manager, who was kind enough to offer 10% off our stay without argument.
4.6
Anonymous
Disappointing
05-08-2017
Won't stay there again. Needs...
Pros: Location
Cons: We tried to light a fire with the presto log and it was so poorly vented that the smoke detector went off numerous times and then the rest of the night we had to smell the acrid smoke fumes. Room was old, cramped and dark. Bed ok, bathroom camper-sized. Stains on the doors, wall and ceiling. Musty smell- until smoke - filled the room
3.3
Anonymous
Poor
05-08-2017
Wouldn't recommend this place
Pros: Nothing
Cons: My friend found sequins in her bed.. making us question if they washed the sheets. When she called to have her sheets changed she asked if it was a bed bug. The air conditioning was not hooked up. The staff was not the most curtsious.
7.9
Anonymous
Good
05-08-2017
Great location and comfy room
Pros: The bed was very comfortable. The room is a nice size. The location is great.
Cons: The bathroom was very dirty. It was noisy in the room at night (thin walls). The temperature of the shower swung from very hot to very cold in an instant. The hot was dangerous for my toddler as it was scalding hot.
10.0
Anonymous
Exceptional
05-07-2017
Tonquinn inn 2nd year !!!!!
Pros: Comfort quiet relaxing
Felt at home
Cons: No food on site
Heat auto goes on when u do a/c if it's under 10 outside :(
6.7
Anonymous
Pleasant
05-07-2017
Decent but expensive for what...
Pros: Location and staff at checkout
Cons: Took 3 calls to the front desk and 4 hours to get a microwave brought to our room. Room was super small and one of the two outdoor hot tubs was closed. Also our kettle in our room didn't work.
8.3
Anonymous
Very Good
05-07-2017
Very good
Pros: The bed was really comfy
Cons: The staff was nice but they could help us giving information about the Columbia Icefield Discovery Centre. They didn't have maps or brochures about other activities to do in Jasper
6.7
Anonymous
Pleasant
05-06-2017
Pleasant
Pros: The location was perfect
Cons: The bedroom was very outdated, the bed was so uncomfortable, when we first got there we had to call to have our air conditioning fixed. Very tiny rooms... even had to call for a microwave..
9.2
Anonymous
Wonderful
05-06-2017
The stay was very satisfactory.
Pros: Beds were very comfortable, nice hot water in shower
Cons: Room was very hot despite using the AC, and the room was very small....when one person was sitting on the chair, I could not get to the bed without crawling over the other bed.
5.4
Anonymous
Fair
05-06-2017
Spectacular view with adequate accommodation.
Pros: The houseman was very timely in delivering requested items however could not locate any extra clean drinking glasses. Cleaning lady was friendly and offered to make our beds each morning.
Cons: The drinking glasses in the room were dirty and the hot tub in the pool area was only open 1 day during our 4 day stay. Parking onsite is first come first served so one night I had to park a few blocks from the hotel. Would have been nice to have a restaurant onsite rather than have to travel to the other side of tow for a 10% off breakfast- better option in the off-season would be to offer some muffins, fruit etc.
7.1
Anonymous
Good
05-05-2017
Overnight stay only but OK
Pros: Everything was OK
Cons:
9.6
Anonymous
Exceptional
05-05-2017
Exceptional
Pros: I always wanted to stay in this hotel everytime i visit Jasper.
Cons:
3.3
Anonymous
Poor
05-04-2017
Won't go back to the...
Pros: It is an old hotel they have renovated
The sheets & towels were nice
Cons: There was no restaurant when we went to the other restaurant it was closed at 10 o'clock so we've had to find other means of having breakfast that is just not not suitable! Everyone seems to have the attitude that tough bananas they certainly don't cater to the public
7.1
Anonymous
Good
05-02-2017
A comfortable overnight stay
Pros: Newly renovated and very clean. Comfortable bed.
Cons: Room was very small and the thermostat in the room cannot be controlled; it was VERY warm.
5.0
Anonymous
Fair
05-02-2017
Passable
Pros: There is no breakfast provided in this inn. The pillow is too high, not comfortable. The price is too expensive, and it is not even the popular season in Jasper
Cons:
4.6
Anonymous
Disappointing
05-02-2017
Never again!
Pros: Leaving!
Cons: Hot cold noisy hard bed ,not as booked , requested side by side rooms.
10.0
Anonymous
Exceptional
05-02-2017
Excellent
Pros: The room was very nice, and the location was perfect
Cons: Non reserved parking
10.0
Anonymous
Exceptional
05-01-2017
Great Place to stay
Pros: Great location, easy to find. Pool and hot tub were a nice size. Hot tub was hot
Cons: Was a little to warm in the room even with air conditioning on
6.3
Anonymous
Pleasant
04-30-2017
Pleasant
Pros: staff
Cons: Old buildings. Need renovation to keep up with modern standards.
7.1
Anonymous
Good
04-28-2017
It was okay for one...
Pros:
Cons: Could have been cleaner
5.8
Anonymous
Okay
04-28-2017
Rude staff gross rooms
Pros: Out door hot tubs
Cons: I walked into my queen room and saw how disgusting it was! Hairs were left on the toilet seat, tub and in the sheets floor wasn't vaccumed. The staff at the front desk were rude. I asked to switch rooms they upgraded me to a king room was ok still hairs left wasn't pleased with the hotel.
7.1
Anonymous
Good
04-27-2017
Our stay was good.
Pros: The facilities were very clean.
Cons: Received a !5% coupon for breakfast and the restaurant was closed,
5.8
Anonymous
Okay
04-27-2017
Pets are welcome but you...
Pros: Rooms were clean
Cons: The on-line booking process identifies which properties allow pets but does not indicate what the associated pet fees are. We are use to paying a flat fee, either per night or per stay. We were charged $25/pet/night. We have two dogs, which means we were paying $50 per night, the highest rate we have ever paid for this "service".
Because we booked online, we would still be charged for the stay if we took our business elsewhere (where pets fees were not so extravagant), so we were "forced" to pay.
We will not likely stay at the Tonquin again!
9.6
Anonymous
Exceptional
04-27-2017
Beautiful scenery and comfy beds
Pros: The beds were super comfy, staff was really friendly and helpful, and a beautiful mountain view in the morning. We were also upgraded from a queen bed to a king size bed, which was a really nice added bonus.
Cons: The walls were a little things, could hear our neighbors quite a bit. Parking was set up weirdly.
8.3
Anonymous
Very Good
04-27-2017
Decent
Pros: The hot tub was perfect for after a day of skiing.
Cons: The beds were super uncomfortable and the advertised restaurant was not opened during our stay
5.4
Anonymous
Fair
04-26-2017
Passable
Pros: The customer service staff were knowledgeable and friendly.
Cons: The shower water temp is hard to gauge.
The parking is limited.
7.5
Anonymous
Good
04-26-2017
Good
Pros: The beds were very comfortable. The rooms were very clean and there were dog bowls and treats in our pet friendly room.
Cons: There is NO parking. We were told we might have to park on the street, but there were no available spots there either. We ended up parking in the staff spot.
The rooms are quite small. Obviously made with smaller beds in mind.
The night we were there, the pool and all three hot tubs were shut down due to contamination. Not the hotels fault but disappointing, none the less.
10.0
Anonymous
Exceptional
04-26-2017
Great place
Pros: At the end of the strip
Cons: Dog poop around the building
6.7
Anonymous
Pleasant
04-26-2017
Ok for as an average...
Pros: Location of inn is good and also parking is great.
Cons: Noisy room and bed was too soft. Also room is too expensive for what you get. Pictures on the website are a bit too positive.
9.2
Anonymous
Wonderful
04-25-2017
Superb
Pros: For the rate we paid, the hotel was great
Cons: Only 1 outdoor hot tub was open, as they clean one every Sunday night (not a huge deal).
No breakfast, offer 15% off at an expensive coffee shop down the road.
5.4
Anonymous
Fair
04-25-2017
Older type Motel.
Pros: Friendly staff
Cons: Rooms are old. And run down. Horrific paint job. Nothing like the pictures on your website. Room was too hot and also noisy.
10.0
Anonymous
Exceptional
04-24-2017
Good price and location.
Pros: Good price. Nice room. Friendly helpful staff.
Cons: Rooms could use better lighting. Only 2 lamps no overhead light. Pillows too large and hard.
9.6
Anonymous
Exceptional
04-24-2017
Escape to paradise
Pros: Tonquin Inn was very easy to find; we arrived early not check in time. The staff promised a room in one hour and provided a phone number to call first. We returned to our room with no glitches; it was clean, adequately furnished. Very nice place with an indoor pool and hot tub and two outdoor hot tubs. Although they did not have an onsite restaurant and 15% coupon was provided for one in town; where the food and service was fabulous. I would stay again.
Cons: no on site restaurant for breakfast and no drinks allowed at the outside hot tub; (glass of wine in plastic of course) would be nice.
7.1
Anonymous
Good
04-24-2017
Good
Pros:
Cons: Really loud
3.3
Anonymous
Poor
04-24-2017
Not good value for the...
Pros: Wasn't far from tiwn
Cons: Rooms are out dated very noise really not family frienday with all the drinking at all the hot tubs and pool and beer cans and cups laying around will not stay there again
5.8
Anonymous
Okay
04-22-2017
Okay
Pros: The beds were comfortable
Cons: The bathrooms were very old. The carpet,while newer, wasn't super clean, the walls & light switches were very dirty or at least looked dirty.
10.0
Anonymous
Exceptional
04-22-2017
Exceptional
Pros: pol and hot tub
Cons:
10.0
Anonymous
Exceptional
04-21-2017
Excellent
Pros: Staff very friendly
Cons: Parking spots small for puckups
7.5
Anonymous
Good
04-19-2017
Good
Pros: Swimming pool
Cons:
9.6
Anonymous
Exceptional
04-19-2017
Best service we've encountered.
Pros: Staff interaction was the best part. Front desk staff solved a problem for me with kindness and maintenance delivered bowls, beds and milk bones for our dogs with an incredible smile.
Cons:
7.5
Anonymous
Good
04-18-2017
Easter weekend getaway
Pros: The pool and hot tubs were great! Also love that they brought dog dishes, poo bags, treats and offered to bring a dog bed!
Cons: The restaurant wasn't open during our stay. Wifi was spotty at times. Maintenance had to fix our lock but there was a lack of communication about us having to remove our dog from our room while they did this so it was a delayed fix. We also had other guests trying to get into our room at 10pm one night!
10.0
Anonymous
Exceptional
04-18-2017
Awesome stay
Pros: Was comfy
Cons:
7.5
Anonymous
Good
04-17-2017
Cute ok rooms with some...
Pros: The rooms were comfortable and cute and it felt private. They have pool, hot tube and fitness center so nothing lacking there (depending on what you're after). The staff was effective and nice! We didn't have any big complaints really as we were just looking for a decent place to stay
Cons: It's at the outskirt of Town so a bit of walking is included if you want to get around (you could of course but everything is within a 2km distance so walking is definitely doable!)
The sink and the waste basket that are usually next to the toilet was located outside of the bathroom. Not too much trouble but a bit weird and it might be uncomfortable if you're a woman and you're on your period and want to be more discreet. The neighbors were could be heard pretty easily through the walls. There's no shower in association with the hot tube, so getting to the hot tub we had to turn around to take a shower inside of our hotel room and then run over to the hot tube. It was a bit messy. The worst was the high-and-too-fluffy pillows! We should have brought our own as both me and my partner kept gliding down from them and it hurt our necks the next morning.
5.8
Anonymous
Okay
04-17-2017
Okay
Pros:
Cons: Room size, felt very tiny.
9.6
Anonymous
Exceptional
04-16-2017
Nice place to stay
Pros: Nice place to stay
Cons: None
7.9
Anonymous
Good
04-16-2017
Great stay
Pros: Jasper mountains
Cons: With parking
5.8
Anonymous
Okay
04-15-2017
Set your expectations low.
Pros:
Cons: The room was ridiculously hot and there was no option to turn a fan on or air conditioning.
The staff at the front desk upon checking out said my card was declined before even running it and then insisted that I needed to use another card. Eventually, she ran the card and surprisingly it was approved and was fine.
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