This inn features an inviting décor and rooms that vary from very compact to spacious suites. A 15-minute walk will take you to the center of town, where you'll find some great shops and eateries.
Smoke free premises. 137 units, some two bedrooms and kitchens. 2-3 stories (no elevator), exterior corridors.
Cons: The lack of any level of service or even politeness and good manners was noticeable from check in. There was nothing that could justify the cost of the room - the furnishings were old, showing wear and miss-matched. The air-conditioner was very old and had one temperature regardless of switching to heat or cool and that was very hot (unbearably so). The restaurant on site showed the same characteristics - grumpy staff and a lack of service.
6.3
Sk
Pleasant
young couple
09-21-2016
Pros:
Cons: Price is a little too high for just a basic inn
2.5
Emma
Poor
mature couple
09-21-2016
Pros: Free parking and reception staff.
Cons: Housekeepers have no idea what "clean" means. I had to wash the bathroom floor when we checked in, grit and grime on the floor and dust on the bench top. After a day out we returned to our room after 5:00pm and our room had not been serviced. Cleaners seem slack and not trained. Wifi doesnt work most of the time. The property is a long walk from town and restaurants. I definitely would NOT stay there again.
7.5
Ian
Good
young couple
09-20-2016
Pros: Microwave oven provided to the room on request. Caribou seen on early morning stroll by the town outskirts, a couple of blocks away from the hotel. The absence of night-time hooting from the nearby trains. Accessibility of main town facilities within about 6-8 blocks' walk.
Cons: The room needed rather noisy, fanned inlet equipment to keep it from getting stuffy (though we managed with it off for the night).
8.8
Tan
Excellent
young couple
09-20-2016
Pros: They took note that it was our honeymoon and gave us a ncie bottle of wine! They were the only hotel to do so during our two week vacation.
Cons:
9.6
Jackie
Exceptional
family with young children
09-19-2016
Pros: How accommodating the hotel is for pets. I like that they had a dog bed, bowls and treats for my dogs. Loved that little extra touch.
Cons:
9.2
K-train
Wonderful
young couple
09-19-2016
Pros: The wood feel/design
The outdoor hot tubs
The pressure of the showerhead
Cons: Air conditioning did not work
Hot tub a little cold
Squeaky squeaky floors
4.2
Disappointed
Disappointing
young couple
09-18-2016
Pros: The bed was comfortable but the room is far too small for a king size bed. If was difficult to operate the coffee pot as you couldn't fill the pot from the location it is in and there is really no counter space to set it on while it is brewing. The lighting around the sink was very poor and hard for me to see to do my hair and makeup. It appeared there was a newer wing of the building but we were stuck in the old part and I would not recommend that to anyone.
Cons: The room was less than desirable. We were very disappointed. The toiletries were not restocked the next day as we had seen in our visits to other hotel establishments. On the brighter side the front desk clerks were very friendly.
7.9
Susan
Good
family with young children
09-18-2016
Pros: Very peaceful and quiet. Everything is very clean. Very short walk to downtown Jasper.
Cons: Room could have been larger.
3.3
Sara
Poor
family with young children
09-17-2016
Pros: Bed comfortable-family room ok but standard room small and dirty.
Cons: Breakfast at the grill was poor, hardly anything left and looked like it had been there since day before!
6.3
Christine
Pleasant
mature couple
09-16-2016
Pros: Location was good
Had 2 minor problems (eg coffee maker had no extension lead to plug in!) So housekeeping were excellent in their quick remedial actions
Cons: Intermittent internet access was frustrating
Room was dark even on sunny day -- didn't reflect the photograph on Booking.com
Carpet was grubby and bathroom dated and tired looking (bath tub plug continued to drain water out of bath!) and grout around fixtures was old/grey
(Issues were mentioned to Reception staff)
4.2
Val
Disappointing
review category group of friends
09-16-2016
Pros:
Cons: Dark dreary rooms. Evidence of leaks in bathroom. A squeaky 4legged visitor during the night!
2.9
Larry
Poor
mature couple
09-16-2016
Pros: Nothing.
Cons: We paid $511.43/C for 2 nights at this hotel - The Tonquin Inn in Jasper, Alberta. The HIGHLIGHTS of this stay: NONE! The LOWLIGHTS: a tiny, hot room (A/C not working), an open Internet that worked only sporadically, parking on the street up a hill 150 yards away, no clean towels after the first night, no breakfast, no place to plug in a computer at the work table, no sitting chair except for the work table chair, an alarm clock that did not work, no microwave, sheets that did not fit the mattress, no night light, and a hole in the plastic bathtub. And then I am asked to take my shoes off while in the room?? Are you kidding me?? SAVE YOUR MONEY - DON’T WASTE IT ON THIS PLACE!! In my opinion, this hotel is nothing more than a cash cow / money grab operated by the management company / ownership!
7.5
Kathleen
Good
review category group of friends
09-16-2016
Pros: Comfy bed Hot tub was very nice
Cons: Room was very warm. Could not control temperature.
7.1
Linda
Good
review category group of friends
09-16-2016
Pros: Hot tub
Cons: Could not control room temperature. Was too warm too sleep!!!
5.4
Caroline
Fair
young couple
09-16-2016
Pros: Bed was comfortable
Cons: Room was too small- could barely move around- only one chair in the room - hairdryer did not work.
6.3
Harland
Pleasant
solo traveller
09-16-2016
Pros: Location good
Cons: Overpriced and wifi was not functional
4.2
Scott
Disappointing
review category group of friends
09-15-2016
Pros:
Cons: Tap dropping in shower, u co for table beds. Way to pricey rate for a motel
6.3
Chi
Pleasant
mature couple
09-15-2016
Pros: The staff was very nice
Cons: Price for room is ridiculous
10.0
Karen
Exceptional
review category group of friends
09-15-2016
Pros: We were given an upgrade on our room which was a lovely surprise. Staff were friendly and helpful.
Cons:
6.7
Ariel
Pleasant
young couple
09-14-2016
Pros: I love the loction
Cons: I paid almost $300 for 1 nyt for just an ordinary room and there is no free breakfast. Its my first time to encounter this cuz all of the hotel that i tried has a free breakfast for less than $200.
4.2
Thelma
Disappointing
family with older children
09-11-2016
Pros: Apart from the really great welcome we got on our arrival there is nothing to recommend this hotel
Cons: The rooms were worn and had I known what the place was like previous to staying I certainly wouldn't have booked it
6.3
Couple
Pleasant
young couple
09-11-2016
Pros: Quiet at night, plenty of parking.
Cons: A bit far from town centre.
small room and basic facility, for the room rate, they could have done better.
10.0
Irene
Exceptional
family with young children
09-09-2016
Pros: The Tonquin Inn was in a nice quiet location but not too far to walk to downtown Jasper!!!
Cons: We went for breakfast and found it a bit pricey.....it was excellent though!!!!
10.0
Bradley
Exceptional
young couple
09-09-2016
Pros: The room was excellent and comfortable, clean and quiet
Cons: Forgot to leave a filter for the coffee pot
5.0
Joyce
Fair
young couple
09-09-2016
Pros: Location
Cons: Sofa was filthy, toilet seat needed to be fixed, dryer didn't work and couldn't be fixed before we left to go to the icefields tour. Left with wet hair. Very expensive for what you got. Old furniture felt dirty...
7.1
Tony
Good
mature couple
09-08-2016
Pros:
Cons: Room was to small for two double beds. Not enough room two unpack bags if more then two people in there .
6.3
Adriana
Pleasant
young couple
09-08-2016
Pros: Comfy beds
Cons: Over priced. AC broke during night and unit started blowing hot air into the room, therefore making the room 24 degrees with no option to cool down without leaving the front door open at 4 am for the only means of lowering the temperature. Called front desk and we were told to turn it off as there was nothing they could do. Did not send anyone down or try to help us in any way. Ridiculous when you pay $300/night.
8.8
Jo
Excellent
review category group of friends
09-08-2016
Pros: Staff were super friendly, great hot tubs, and very clean rooms
Cons: $300 for one night is pretty expensive, given that it is just your normal hotel
7.5
Lynn
Good
family with older children
09-07-2016
Pros: After reading some poorish reviews wasn't expecting much but it was fine and We had a lovely visit.
Cons: Didn't like the notice telling us that we would be charged $15 if we didn't do our dishes especially when the room was over $300. Don't like the idea of using dishes that were washed by previous guests.
2.5
Thomas
Poor
young couple
09-07-2016
Pros: Nothing!!
Cons: Not worth the money paid!
False information all around on this place. Staff couldn't even figure out rooms to keep us together after making reservations months earlier. Two separate buildings no less!! Bed old & squeaked - only 2 pillows. Carpet nasty w^burn holes. A/C & heat not working, they have portable through the wall units. With that noise who could sleep? Housekeeping didn't even leave clean glasses & coffee cups each day. Plus it's not located next to town as advertised.
7.5
Lee
Good
solo traveller
09-06-2016
Pros: Staff very helpful.
Cons: Asked for balcony suite, but unkempt and hadn't been cleaned or swept.
5.0
Steve
Fair
young couple
09-06-2016
Pros: Rooms a decent size
Cons: A bit of a walk into town compared to other locations, had to ask to get the stated inclusions such as a microwave, and the cleanliness was pretty poor- found an old apple from the previous people on the floor and our bins weren't emptied even when overflowing
5.8
Jose
Okay
family with young children
09-06-2016
Pros: Beds are not comfortable you can hear every move you make.
Cons: Better beds. You can hear everything around. Was not able to rest.
6.3
Tanya
Pleasant
review category group of friends
09-05-2016
Pros: Washing facilities
Cons: Furniture was big and clunky and just crowded the place
9.2
Family
Wonderful
family with young children
09-05-2016
Pros: We booked 2 Queen beds,was upgraded to 2 bedroom suite (one with king size bed and another with Queen size )kitchen and living area for free .The bed were comfortable The internet was fast at night a little sluggish in the morning.
Cons: The portable air conditioning unit is very loud.
6.3
East
Pleasant
young couple
09-04-2016
Pros:
Cons: The hallways were noisy and it felt like there were people above us but we were on the second floor. It would have been nice to have the king bed we had requested as we booked five months in advance. Other than that it was good, nothing outstanding.
9.2
Laurie
Wonderful
family with young children
09-02-2016
Pros: The room was very nice. It was clean and comfortable. Front desk staff were welcoming and pleasant. Pool and hot tub were nice and clean as well.
Cons: The restaurant is terrible. We stayed here a year ago also, it was bad then and remains that way. We ate dinner there and service was terrible after we received our food, in fact there was no service that we didn't flag down after receiving our food. I ordered prime rib since that is what the restaurant is named for and it wasn't good, the meat was tough and very little flavor. My daughter ordered the kids salmon (she is not a picky eater) and same thing just so bland.
We ate breakfast at the buffet the next morning and again service was questionable, French toast was hard, food in general was mediocre at best.
9.0
Terence
Wonderful
family with young children
09-02-2016
Pros: nice and comfort room. good location.
Cons:
5.8
Robert
Okay
mature couple
09-02-2016
Pros: location was good
Cons: parking was not good.
8.8
Matt
Excellent
family with young children
08-31-2016
Pros: Deluxe 2 bedroom suite just a 10 minute walk to downtown. Good parking and easy checkin. Definitely would stay here again.
Cons:
5.8
Maria
Okay
mature couple
08-29-2016
Pros: Enough parking space
Cons: The hotel, room and furnitures are very basic.
5.8
Tejpartap
Okay
review category group of friends
08-29-2016
Pros: Room was gud
Cons: There was a bed bug on the bed my friends told me later. They were tired , they removed the bug from bed and slept. My wife was also complaining about bed bug bite.
5.4
Robert
Fair
family with older children
08-28-2016
Pros: Location
Cons: Condition out-dated. Very dark, hot and noisy. Overpriced for the condition.
4.6
Sandra
Disappointing
mature couple
08-27-2016
Pros: Decent location.
Cons: The bed sagged and it was uncomfortable. The room had a strange floor standing air conditioner that was so loud you could not watch television with it on, or sleep. It took up about three square feet of the very limited space. In the morning I was keen to use the gym to work out my sore muscles from the uncomfortable bed. I found it locked at 8:30 and when I phoned the front desk they explained they do not open it until 9:00 am as they do not wish to disturb the guests in the room next door. Meanwhile at the same time there were cleaning staff outside the rooms having very loud conversations which would challenge anyone wanting to sleep. When I returned to the gym at 9:10 am it was still locked. When I complained to the front desk staff all they did was apologize. The management of this place is not able to manage or train their staff. What's more the beds are in serious need of replacement.
7.9
Donna
Good
family with older children
08-26-2016
Pros:
Cons: It was hard to get parking near your room at the end of the day. There was not nearly enough parking spots for the number of rooms. It was stressful to come back at the end of the evening and have to hunt for a spot, usually ending up nowhere near your room.
7.1
Kathy
Good
family with young children
08-25-2016
Pros:
Cons: Very expensive!
5.8
Pamela
Okay
family with older children
08-25-2016
Pros: Views were nice.
Cons: Room smelled of urine and febreeze. Had to keep windows and doors open to air out.
There should be two tv's...one in each bedroom
Pics on line are not accurate....they showed updated rooms....we got severely outdated
5.8
Sarah
Okay
family with young children
08-24-2016
Pros: The beds were clean and comfortable
Cons: There was no parking in the lot or on the main road. Fridge was not working the first night. Front desk gave me wrong information (I feel it was on purpose)
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