Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This lovely property offers well-appointed standard guestrooms with comfortable seating along with some business-class units. The fantastic water park features a wave pool and includes two slides.
Smoke free premises. 119 units. 4 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 92 guests
Showing reviews 1 - 5 of 50
8.3
Anonymous
Very Good
07-25-2017
Great facilities. Great staff.
Pros: The pool is amazing! Such a great treat considering the heat outside in July. The rooms are clean and comfortable.
Cons: Everything was good. Not a single complaint. We had one small issue that the staff dealt with quickly and efficiently - completely to our satisfaction.
6.7
Anonymous
Pleasant
06-29-2017
a few changes and it...
Pros: staff at check in was great and friendly
Cons: bed was not comfortable, outside my room was water slide - too noisy and kids making allot of noise till late (after 10pm and i had to be up at 5 am)
9.6
Anonymous
Exceptional
06-19-2017
a great place to stay
Pros: great location
the pool/water park looked great-unfortunately i had just come down with a cold so no swimming for me
nice to have a rolling rack available to bring our stuff in
Cons: can't think of anything
9.6
Anonymous
Exceptional
06-17-2017
Exceptional
Pros: Nice clean hotel, good access.
Cons: I don't believe I got the bonus ING points when I checked in??
6.7
Anonymous
Pleasant
05-18-2017
Pleasant
Pros:
Cons: Staff was ignorent, and stuck up
7.5
Anonymous
Good
05-08-2017
Good
Pros: Location was walking distance to what we needed
Cons: Pool slides are only open on weekends and the water park was my deciding factor for this hotel so we were sad we couldn't enjoy the fun parts of the pool
9.6
Anonymous
Exceptional
04-30-2017
Exceptional
Pros:
Cons: A little pricey compared to some other hotels nearby
4.2
Anonymous
Disappointing
04-08-2017
False advertising of amenities
Pros: Staff were friendly, moved us from smoky room
Cons: Pool wasn't open it was the main reason for booking and when I asked the front desk they told us to call the manager, he did not answer nor did he call back, beds were uncomfortable
7.9
Anonymous
Good
01-23-2017
Fun holiday stay
Pros: Kids loved the water park
Cons: Water park didn't open until 2pm
7.5
Anonymous
Good
12-29-2016
nice family stay
Pros: Beds were comfortable
Cons: I'm thinking that it is time for new carpets. The pool temperature was too cool.
7.1
Anonymous
Good
12-11-2016
Good
Pros: Plug in for your car.
Cons: Nothing
7.5
Anonymous
Good
10-19-2016
Good
Pros:
Cons: The pool!!!! It says one the website "year round" did not say anything about winter hours or it not being available wouldn't of booked here because sole purpose was to entertain child while my husband attended a concert
7.1
Anonymous
Good
10-02-2016
Good
Pros: Great water park, it was just disappointing we couldn't go for a swim in the morning
Cons: The kids pool was very cold- none of the kids would go in it
10.0
Anonymous
Exceptional
09-06-2016
Stress free evening
Pros: Pillows were awesome. Kids loved the pool.
Cons: Pool towels should be by the entrance and not in another room with the door closed.
7.5
Anonymous
Good
09-04-2016
Good
Pros: Great breakfast and water park was great for the kids!
Cons:
7.5
Anonymous
Good
08-18-2016
.location was great...Mr. Mike's overpriced...
Pros: ..we left at 8am and returned at 5pm and our room had not been made up...we were ready to shower and go for dinner but had to wait for clean towels etc...not impressed
Cons: ...the front desk was a bit confused because we had booked on line and wanted to stay an extra day..were going to recharge for the two days we had already paid.
7.5
Anonymous
Good
08-10-2016
Between the sheets
Pros:
Cons: The beddng sheets....not so great!
Reminded me of a cheese cloth feel.
Yuck!
7.5
Anonymous
Good
08-09-2016
Good
Pros: I like the option to pay for breakfast @10 dollars each. Very good value!
Cons: Pool side room had strong chlorine smell asked to be moved. Moved across hall not as nice of room but did not smell like chlorine
8.8
Anonymous
Excellent
08-09-2016
Fabulous
Pros: Large, comfortable rooms with very comfortable beds. I especially appreciated that we were able to get adjoining rooms for our large party.
Cons: The small kid's waterpark wasn't operational when we were there and it was the main reason I booked this hotel :(
10.0
Anonymous
Exceptional
07-27-2016
Great stay
Pros: Beds and pillows were great..super comfy
Cons:
7.9
Anonymous
Good
07-23-2016
My stay
Pros: Nice room!!
Cons: Not much location and access is not the greatest.
9.2
Anonymous
Wonderful
07-17-2016
Superb
Pros:
Cons: no king size beds
5.8
Anonymous
Okay
07-02-2016
All other facilities were great
Pros: House keeping very poor . Staff needs to have lessons on bed making replacing toilet rolls and how to use abacuum cleaner. If this was my hotel that would be looking for a new job.
Cons: House keeping
9.6
Anonymous
Exceptional
06-23-2016
Nice.quiet,clean rooms.
Pros: Our stay was quiet,
Cons: Smoking areas closer to hotel
6.7
Anonymous
Pleasant
06-20-2016
Very nice stay. But beware...
Pros: The room and bed was excelent. Wish I had an outside window instead of pool window. It's nice to know what the weather is like in the morning.
Cons: The lobby seemed like a funny entrance. Wide open not really comfortable. Not very inviting.
If I new there we going to be so many kids there because of the pool I would have not stayed there.
9.6
Anonymous
Exceptional
05-31-2016
Exceptional
Pros: Staff at front desk were particularly helpful when I had to check out early to get back for family emergency. Much appreciated!
Cons:
7.5
Anonymous
Good
05-03-2016
A very nice break from...
Pros: We liked the pool the most. also the late checkout time was nice.
Cons: I would have liked a compentery breakfast like other holiday inns. for the extra money you payed it should be a given.
6.7
Anonymous
Pleasant
04-24-2016
Pleasant
Pros:
Cons: Staff was extremely rude and ill manored towards us. Not helpful at all. Definitely will not be staying here again due to how we were treated.
8.3
Anonymous
Very Good
04-05-2016
Awesome Quick Little Getaway!!!
Pros: The kids loved the water park, we also had breakfast included in our reservation which allowed us to order off Mr Mike's menu, not your average continental breakfast!
Cons:
9.6
Anonymous
Exceptional
03-29-2016
Exceptional
Pros: Pool, mr mikes restaurant. I was quite pleased that the staff shut the pool down to the public and left it open for hotel guests only,
Cons:
4.2
Anonymous
Disappointing
03-23-2016
Very unpleasant!!!
Pros: My kid liked the pool very much, but the opening hour sucks! Only 4-10pmduring the week. They have comfortable beds.
Cons: . Pool hours suck! Open only 4-10pm during the week. Hours were notposted anywhere on booking.com page. If we had knew it, we would havebooked another hotel. We actually booked Quality Inn earlier as we lovedthe inn very much the last time we stayed there, but upon seeing thepool pictures of Holiday Inn, we decided to try here, paying thedifference of $40 extra, and cancelled Quality Inn. Big mistake!!!1. On Booking.com, it says that I will be charged on site, but I found out my card was already charged before I arrived.
2. Brutally slow internet. It also constantly drops connectivity.
3. Our room faced pool side, so the room feels humid and smells like swimming pool.
4. No continental breakfast. We had to pay for it.
5. No complimentary bottled water.
6. No bath robe, but they charge $160 per night for a queen room?
7. When we brought up these issues with the staffs, especially the pool hours, they were totally indifferent and told us that everything is stated in the confirmation email. We showed her the email we got that didn't state anything about the pool hours, they blamed for booking.com. Very unprofessional and unpleasant experience.
We are world travellers. We've been to countless hotels and inns, and overall, this was a REALLY BAD EXPERIENCE. WE WILL NEVER EVER GO BACK TO THIS HOLIDAY INN AGAIN!
5.8
Anonymous
Okay
02-25-2016
Passable
Pros: The beds were very comfortable, and the location was great- walking distance to numerous restaurants and a grocery store. Staff was friendly enough.
Cons: The room was very dusty- desk, tv stand, nightstands, lamps. The room had obvioualy not been occupied in quite some time, and they didn't do a cleanliness check before our check-in- hence the dust build-up.
The television was snowy, and there were very few options for channels (basic cable).
The wi-fi kept going on the fritz. It would disconnect every 15 minutes, and I would have to reconnect. Sometimes taking another 15 minutes just to connect again.
10.0
Anonymous
Exceptional
12-14-2015
Great one night stay.
Pros: Easy to get to and leave from. Clean room.
Cons:
9.6
Anonymous
Exceptional
10-22-2015
A wonderful experience!
Pros: Beautiful facility.
Cons: Asked about another Holiday Inn Calgary Airport and the desk employee couldnt give me any information.
9.6
Anonymous
Exceptional
10-18-2015
Exceptional
Pros: Friendliness of staff and cleanliness of hotel.
Cons:
7.9
Anonymous
Good
10-13-2015
Good
Pros: good swimming pool , kids love it.
Cons: breakfast need to order, wait. and you need to pay extra. room close to swimming pool side ,lot of noise.
7.5
Anonymous
Good
09-28-2015
If the staff can live...
Pros: Location was easy to find, building is very nice.
Cons: Our front desk trainee was nice and did pretty well. The person training her was lazy and not forthcoming. Room had minor cleaning issues.
4.2
Anonymous
Disappointing
09-20-2015
Not the place for peace,...
Pros:
Cons: Extremely hard, and uncomfortable bed. Crazy loud mini fridge. Screaming kids running up and down the halls.
8.3
Anonymous
Very Good
09-08-2015
The kids enjoyed it!
Pros: Housekeeping staff were very helpful and kind.
Pool staff very professional.
The room was terrific; very comfy beds, great tub/shower, fridge & microwave were very handy.
Cons: Front desk staff not particularly welcoming, but they were efficient.
"Waterpark" a little less than exciting. The slides were good but the waves in the pool were too low and the spray pool wasn't spraying.
5.8
Anonymous
Okay
09-08-2015
Just okay
Pros: Nice motel in good location
Cons: Noisy children running in hallways at midnight. Wi fi was poor andcalled them and said no other complaints so can do nothing so didn'tcall on the noise. Pool not the cleanest. Floating band aid and bugs
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