This lovely property offers well-appointed standard guestrooms with comfortable seating along with some business-class units. The fantastic water park features a wave pool and includes two slides.
Smoke free premises. 119 units. 4 stories, interior corridors. Accessibility (Call).
Cons: Pool towels should be by the entrance and not in another room with the door closed.
7.5
Justin
Good
family with young children
09-04-2016
Pros: Great breakfast and water park was great for the kids!
Cons:
7.5
Mike
Good
mature couple
08-18-2016
Pros: ..we left at 8am and returned at 5pm and our room had not been made up...we were ready to shower and go for dinner but had to wait for clean towels etc...not impressed
Cons: ...the front desk was a bit confused because we had booked on line and wanted to stay an extra day..were going to recharge for the two days we had already paid.
7.5
Neil
Good
mature couple
08-10-2016
Pros:
Cons: The beddng sheets....not so great!
Reminded me of a cheese cloth feel.
Yuck!
7.5
Joanne
Good
mature couple
08-09-2016
Pros: I like the option to pay for breakfast @10 dollars each. Very good value!
Cons: Pool side room had strong chlorine smell asked to be moved. Moved across hall not as nice of room but did not smell like chlorine
8.8
Sara
Excellent
family with young children
08-09-2016
Pros: Large, comfortable rooms with very comfortable beds. I especially appreciated that we were able to get adjoining rooms for our large party.
Cons: The small kid's waterpark wasn't operational when we were there and it was the main reason I booked this hotel :(
10.0
Rita
Exceptional
mature couple
07-27-2016
Pros: Beds and pillows were great..super comfy
Cons:
7.9
Ian
Good
solo traveller
07-23-2016
Pros: Nice room!!
Cons: Not much location and access is not the greatest.
9.2
David
Wonderful
mature couple
07-17-2016
Pros:
Cons: no king size beds
5.8
Peter
Okay
mature couple
07-02-2016
Pros: House keeping very poor . Staff needs to have lessons on bed making replacing toilet rolls and how to use abacuum cleaner. If this was my hotel that would be looking for a new job.
Cons: House keeping
9.6
Maureen
Exceptional
young couple
06-23-2016
Pros: Our stay was quiet,
Cons: Smoking areas closer to hotel
6.7
Steven
Pleasant
solo traveller
06-20-2016
Pros: The room and bed was excelent. Wish I had an outside window instead of pool window. It's nice to know what the weather is like in the morning.
Cons: The lobby seemed like a funny entrance. Wide open not really comfortable. Not very inviting.
If I new there we going to be so many kids there because of the pool I would have not stayed there.
9.6
William
Exceptional
solo traveller
05-31-2016
Pros: Staff at front desk were particularly helpful when I had to check out early to get back for family emergency. Much appreciated!
Cons:
7.5
Linda
Good
family with older children
05-03-2016
Pros: We liked the pool the most. also the late checkout time was nice.
Cons: I would have liked a compentery breakfast like other holiday inns. for the extra money you payed it should be a given.
6.7
Wendy
Pleasant
family with older children
04-24-2016
Pros:
Cons: Staff was extremely rude and ill manored towards us. Not helpful at all. Definitely will not be staying here again due to how we were treated.
8.3
Lisa
Very Good
family with young children
04-05-2016
Pros: The kids loved the water park, we also had breakfast included in our reservation which allowed us to order off Mr Mike's menu, not your average continental breakfast!
Cons:
9.6
Jason
Exceptional
family with young children
03-29-2016
Pros: Pool, mr mikes restaurant. I was quite pleased that the staff shut the pool down to the public and left it open for hotel guests only,
Cons:
4.2
Jen
Disappointing
family with young children
03-23-2016
Pros: My kid liked the pool very much, but the opening hour sucks! Only 4-10pmduring the week. They have comfortable beds.
Cons: . Pool hours suck! Open only 4-10pm during the week. Hours were notposted anywhere on booking.com page. If we had knew it, we would havebooked another hotel. We actually booked Quality Inn earlier as we lovedthe inn very much the last time we stayed there, but upon seeing thepool pictures of Holiday Inn, we decided to try here, paying thedifference of $40 extra, and cancelled Quality Inn. Big mistake!!!1. On Booking.com, it says that I will be charged on site, but I found out my card was already charged before I arrived.
2. Brutally slow internet. It also constantly drops connectivity.
3. Our room faced pool side, so the room feels humid and smells like swimming pool.
4. No continental breakfast. We had to pay for it.
5. No complimentary bottled water.
6. No bath robe, but they charge $160 per night for a queen room?
7. When we brought up these issues with the staffs, especially the pool hours, they were totally indifferent and told us that everything is stated in the confirmation email. We showed her the email we got that didn't state anything about the pool hours, they blamed for booking.com. Very unprofessional and unpleasant experience.
We are world travellers. We've been to countless hotels and inns, and overall, this was a REALLY BAD EXPERIENCE. WE WILL NEVER EVER GO BACK TO THIS HOLIDAY INN AGAIN!
5.8
Christine
Okay
mature couple
02-25-2016
Pros: The beds were very comfortable, and the location was great- walking distance to numerous restaurants and a grocery store. Staff was friendly enough.
Cons: The room was very dusty- desk, tv stand, nightstands, lamps. The room had obvioualy not been occupied in quite some time, and they didn't do a cleanliness check before our check-in- hence the dust build-up.
The television was snowy, and there were very few options for channels (basic cable).
The wi-fi kept going on the fritz. It would disconnect every 15 minutes, and I would have to reconnect. Sometimes taking another 15 minutes just to connect again.
7.5
Anonymous
Good
family with young children
02-17-2016
Pros:
Cons: The swimming pool only opened at 4pm on the week days
7.9
Anonymous
Good
family with older children
01-19-2016
Pros: I liked the fact that the kids could go to the water park and enjoy some time there while I did some errands with my family.
Cons: I didn't like that they charged my credit card prior to my arrival. I was told nothing would be charged on it when I booked and that I could chose my payment method when I arrived.
10.0
Ray
Exceptional
solo traveller
12-14-2015
Pros: Easy to get to and leave from. Clean room.
Cons:
9.6
Jusy
Exceptional
family with older children
10-22-2015
Pros: Beautiful facility.
Cons: Asked about another Holiday Inn Calgary Airport and the desk employee couldnt give me any information.
9.6
Colleen
Exceptional
solo traveller
10-18-2015
Pros: Friendliness of staff and cleanliness of hotel.
Cons:
7.9
Jiang
Good
family with older children
10-13-2015
Pros: good swimming pool , kids love it.
Cons: breakfast need to order, wait. and you need to pay extra. room close to swimming pool side ,lot of noise.
7.5
Alex
Good
review category group of friends
09-28-2015
Pros: Location was easy to find, building is very nice.
Cons: Our front desk trainee was nice and did pretty well. The person training her was lazy and not forthcoming. Room had minor cleaning issues.
4.2
Ryan
Disappointing
young couple
09-20-2015
Pros:
Cons: Extremely hard, and uncomfortable bed. Crazy loud mini fridge. Screaming kids running up and down the halls.
8.3
Danielle
Very Good
family with young children
09-08-2015
Pros: Housekeeping staff were very helpful and kind.
Pool staff very professional.
The room was terrific; very comfy beds, great tub/shower, fridge & microwave were very handy.
Cons: Front desk staff not particularly welcoming, but they were efficient.
"Waterpark" a little less than exciting. The slides were good but the waves in the pool were too low and the spray pool wasn't spraying.
5.8
Terry
Okay
mature couple
09-08-2015
Pros: Nice motel in good location
Cons: Noisy children running in hallways at midnight. Wi fi was poor andcalled them and said no other complaints so can do nothing so didn'tcall on the noise. Pool not the cleanest. Floating band aid and bugs
9.6
Anonymous
Exceptional
family with older children
09-08-2015
Pros: Excellent room large spacious bathroom
Cons:
8.3
Amber
Very Good
family with young children
08-13-2015
Pros:
Cons: No cotintental breakfast
8.3
Mike
Very Good
family with young children
08-09-2015
Pros:
Cons: No continental breakfast
10.0
Cary
Exceptional
mature couple
07-25-2015
Pros: Had a great time in pool with the grandchildren & family!!
Our breakfast at Mr. Mikes Restaurant was really good & they did not mind us hanging out to visit afterward!
Cons:
8.8
Mona
Excellent
family with young children
07-24-2015
Pros: I had my granddaughter with me and the pool was perfect for her. She is 10 months old.
Cons:
8.3
Anonymous
Very Good
family with young children
07-09-2015
Pros: It was quiet and relaxing. The pool was great.
Cons:
6.3
Daveva
Pleasant
mature couple
07-02-2015
Pros: Very little
Cons: Locked back entrance access at 6am
10.0
Javier
Exceptional
solo traveller
06-30-2015
Pros: Service was good, room was very clean, bed was comfortable, hot water was constant, has mini fridge and microwave, wave pool and slides are excellent for the kids.
Cons: Internet disconnects often and slow
They accept pets and they bark
7.9
Belinda
Good
young couple
06-25-2015
Pros: Stay was great staff was friendly! Would be nice to have breakfast included
Cons:
9.2
Valerie
Wonderful
family with older children
04-28-2015
Pros: I liked the location ,the staff ,and how nice and clean it was.
Cons: I did not like ,that there was no complimentry breakfast,very disappointed when you have such a beautiful facility.
7.5
Kristin
Good
family with young children
03-30-2015
Pros: The space of the room was awesome and with two little kids we could shut the door and still watch some TV and visit. We were in the three bed suite. The beds and pillows are super comfy if you like a softer mattress. The pool is life guarded which is kind of neat but sucks because it restricts the pool hours. I really wanted to like this place a lot but I don't think I would go back. I was just pretty meh about the whole experience and would probably go somewhere else next time.
Cons: Pool is really cold and hot tub scalds you. Pool hours during the week suck if you have young kids (4-10pm only). The front desk staff guy is annoying as heck. The girls are nice and pleasant but I strongly disliked the guy and his need to mumble when I expressed some concern over something at check in and his need to interrupt what seemed like his manager and pipe in every 20 seconds. The room was not the cleanest when we first checked in. In fact it was cleaner after the second day when it was done as a stay. Crumbs and stuff and sticky stuff on the counter, hair in tub. It was not disgusting but not great. Booking.com said I wouldn't be charged up front and pay at check in when reserved however, when I checked in at the desk my card had already been charged. Internet is really really slow and the login interface just to use the wifi is brutal slow.
10.0
Pamela
Exceptional
family with older children
01-03-2015
Pros: Clean rooms, great bed, very helpful room check in etc.
Cons: It was a holiday so the water park area did not open until noon
7.5
Brian
Good
family with older children
10-16-2014
Pros:
Cons: Kleenex was pretty much empty when we got there and was not checked and replaced. Pet peeve of mine as this exact thing happened at our previous hotel in Calgary.
8.3
Heather
Very Good
family with older children
10-07-2014
Pros: Loved the slide. My daughter had a blast.
Cons: Coffee pot was dirty.
7.1
Eulane
Good
family with older children
09-30-2014
Pros: The bed was very comfortable and I had plenty of room to move around. Staff was friendly.
Cons: The fridge and coffee maker were both dirty and needed to be cleaned. Reported to front desk and housekeeping but neither were cleaned. No continental breakfast or complimentary breakfast with the room.No bereavement rates and one full nights rate charged if cancelled.
7.5
Janice
Good
mature couple
09-28-2014
Pros: Mikes restaurant did good steak.
Cons: Sheets part polyester and ours were - inevitably- pilling.
5.0
Anonymous
Fair
family with older children
09-26-2014
Pros: Pool was wonderful for children
Meal option was good
Quite clean
Cons: Staff at front desk, not cordial at all
Young staff, gave impression of not caring. Housekeeping was not completed till 5pm most days.Pillows lumpy. Very slow at restaurant.Not worth the dollar value at all.
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