Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This gracious resort, which opened in 1929, offers beautifully renovated public areas, two of their three golf courses by Robert Trent Jones Sr., lushly landscaped grounds and oversize rooms.
Smoke free premises. 331 units, some two bedrooms. 1-2 stories (no elevator), exterior corridors. Accessibility (Call).
I-10 exit 128 (Litchfield Rd), 2.4 mi n, then 0.4 mi e. 300 E Wigwam Blvd 85340.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, Litchfield's, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs, bicycles, game room, lawn sports, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, room service, child care, area transportation-within 10 mi.
Terms
check-in 4 pm, 2-3 night minimum stay, 3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 89 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: very nice rooms, great staff
Cons: no restaurant open on Sunday.... just bars! Had top drive to get regular meal. Will not go back.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Everyone was very polite and courtious
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Cleanest, happiest resort I've stayed at in a long time. Customer service is over the top excellent. Close to everything.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The setting was great, the staff was very helpful , beautiful setting.
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Ambiance
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Sooo amazing in how upscale and historical the entire experience... So unique and special. We felt so pampered and we can see going again and again. Patrick in room service went above and beyond in treating us so special. Thank you!
Cons: It's perfect in every way
10.0
Anonymous
Exceptional
08-11-2017
Pros: Although this is an older yet historic hotel, they have,invested in updating and maintaining the entire grounds and rooms. Beds were heavenly, extremely comfortable, if the opportunity presents itself we will definitely stay here agin!
Cons: No.
8.0
Anonymous
Very Good
08-11-2017
Pros: Beautiful grounds and a staff that seems determined to please.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The entire resort was unique and the staff was super friendly.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: Shower didn't have any shelves. No foot bar to assist in shaving legs.
Cons: It was a disabled room which I appreciated but it was way too far from pool, restaurants, etc..
1.0
Anonymous
Very Poor
08-11-2017
Pros: nothing
Cons: I was locked out my room 4 times with my 3 kids in 115 degree heat and had to wait 20 minutes 1 time for someone to let us back I the room. I asked to speak with a manager 4 times in the office and called and left a message for a manager to call
10.0
Anonymous
Exceptional
06-01-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
03-29-2016
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
03-23-2016
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
01-19-2016
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
01-06-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
01-03-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
12-23-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
06-18-2017
Amazing resort with golf course...
Pros: Ambience, pool, room, staff
Cons:
5.8
Anonymous
Okay
03-27-2017
Okay
Pros: Most of the staff were friendly and courteous.
Cons: * The man in the pro shop did not extend the 10% discount to me while my friend received it.
* When we arrived at our room the previous occupant's coffee cup and key card were still in the room. The one day the coffee set up was incomplete.
6.7
Anonymous
Pleasant
08-12-2016
Pleasant
Pros:
Cons: price high for this time of year
9.2
Anonymous
Wonderful
06-22-2016
Superb
Pros: Excellent restaurant, very friendly concierge, great place to stay! Only minor complaint: dozens of loud children running around. Great adult swimming pool. Will come again...
Cons:
7.9
Anonymous
Good
04-27-2016
Good
Pros: Food was ok , but not what we expected and paid for. Fish tacos not good tacos. Sounds picky , but the "seasonal fruit " at breakfast - few chunks of melon and pineapple?
Fresh OJ on Room Service menu was not fresh . We checked.
My husband was not happy with internet speed , But I don't hold Inn at blame. All kinds of struggles to provide perfect service.
Cons:
10.0
Anonymous
Exceptional
10-22-2015
Great bartender
Pros: My poolside bartender. Loved the music at night at the outside bar area.
Cons:
9.6
Anonymous
Exceptional
07-10-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
07-05-2017
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
04-23-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
12-19-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-30-2015
Awesome resort for a staycation!!
Pros:
Cons:
10.0
Anonymous
Exceptional
08-13-2017
Unbelievable!!!! Amazing!!!!!
Pros: One of the best properties I've ever had the pleasure of visiting. Stud for adult, kids, etc. once I was here did not want to leave. Even asked the wife if she was willing to down size so we could move in. This place is a updated throwback (post modern) resort from the 50's. Way more class. Has golf, pool for kids with tube slides. Wasn't sure if we booked the right room. They upgraded us complementary just to make sure we had the space. Super nice and friendly when we extended the checkout as well.
Cons: Nothing.
10.0
Anonymous
Exceptional
08-13-2017
Great service and room!!
Pros: The bed was very comfy!!
Cons: The room we srayed in didn't have a microwave.
8.5
Anonymous
Excellent
08-05-2017
Great place to relax.
Pros: Mature trees and landscaping. Friendly, helpful staff. Large rooms. Nice pool for kids.
Cons: A little old and dated, but has been updated here and there.
10.0
Anonymous
Exceptional
08-03-2017
Awesome, we felt like rock...
Pros: Very friendly and accommodating staff; very personable and kind.
Cons:
10.0
Anonymous
Exceptional
07-31-2017
Exceptional
Pros: We were celebrating our 5 year anniversary and the staff went above and beyond to make our experience special.
Cons:
9.6
Anonymous
Exceptional
07-30-2017
Forth of July Stay
Pros: I really like this hotel. The pool is amazing and the rooms are very nice.
Cons: The bed in our room was not the most comfortable. The resort fee is kind of high for those not golfing. I suppose the cost is there for the pool, but that should be included in the cost of the stay not something additional.
5.4
Anonymous
Fair
07-18-2017
Stay at a real 4...
Pros:
Cons: The hotel needs better pest control, we had a huge ant problem in our first room crawling all over our bathroom counter and sink, and broken air conditioner in room 448. We had a large bug in our room and bee's around our 2nd room, broken fridge, poor location in room 441, with difficult over crowded parking. We had to move to a 3rd room by the pool area room 221. Only one manager Bitsy was helpful, other ones could have been more helpful and accommodating. I researched the reviews beforehand with this hotel, I was very disappointed! This hotel is over rated!!
10.0
Anonymous
Exceptional
07-12-2017
Exceptional
Pros:
Cons: I would have liked being able to get into the room a little earlier.
5.8
Anonymous
Okay
07-06-2017
Okay
Pros: The rooms were clean,bathrooms updated, bed comfortable, carpets good. Nice pools.
Cons: For a dog friendly hotel, no clean up areas or receptacle for waste.
No trash cans of any kind on the property. The hotel is old, could use New Windows and doors. Also New furniture and patio furniture old and dirty. I would only rate this a 3 to 4 star hotel.
9.2
Anonymous
Wonderful
07-03-2017
Superb
Pros: It served our needs on two totally different trips. The first with wife to purchace a home. The second with guy friend with a U-Haul truck with car in Tow. Treated well both times!
Cons: The Home Fries were not up to expectation. The menu a bit limited, but understood reason,
9.6
Anonymous
Exceptional
06-26-2017
Wigwam great ~ Booking.com BAD
Pros: Really glad one restaurant stays open till midnight. Very comfortable beds and pillows. Super staff; all friendly and helpful. This would be a great place to stay for a longer period; you would not need to leave the grounds. Three golf courses and an adult pool!
Cons: I'll never use Booking.com again. Said my reservation could be cancelled, but didn't mention that the full deposit was not refundable; and the price quoted did not include the $28 resort fee.
9.6
Anonymous
Exceptional
06-22-2017
Great stay, but we really...
Pros: Staff was very kind and the room was lovely.
Cons: Litchfield's was closed (the restaurant has seasonal hours) and we had planned to eat our anniversary dinner there. It was a bit of a bummer, and the staff member who informed us did not attempt to offer alternatives. We know the area well and ate at another restaurant, but Litchfield's is so amazing, we were a bit disappointed to have to eat elsewhere (and off-site as well).
8.3
Anonymous
Very Good
06-22-2017
Overall good place
Pros: Spacious room
Cons: Pool bar closes at 6 pm???
8.3
Anonymous
Very Good
06-21-2017
Very good
Pros: Nice clean pool, gorgeous decorating !
Cons: Room was smaller than at pictures
10.0
Anonymous
Exceptional
06-17-2017
The Wigwam was Excellent!
Pros: Food was great and the service was amazing. Shawn was excellent and we couldn't be more impressed with his friendly service! He had answers to any questions we had, and he always found ways to make our stay even better. Unfortunately the AC in our room quit working, but they immediately upgraded us to a brand new room!
Cons:
4.6
Anonymous
Disappointing
06-08-2017
Disappointing
Pros: this is a super expensive place. Its nice---but its spendy. The room was comfortable, and they had an in room safe, in room coffee/tea- along with a refrigerator. Thats always a nice plus. Also, the bathroom /dressing area/closet had a door from the room- and the toilet/shower had a door from the remainder of the bathroom. That way ----in addition to privacy- you could go in there in the middle of the night and not wake up anyone else by turning on lights (because you can close the door).
Cons: We had some noisy neighbors- children who were running around and playing with the door that connects to our room. Obviously it was locked, but I kept hearing it open an slam---very annoying. bottled water in the room??? Its all yours--for 5$. I thought that was ridiculous. A bottle of water when you buy at grocery store in a 24 case for 3$ is like 15 cents. Why charge 5$ when even the lowliest of hotels usually gives water away free?
Pool was nice, the staff was rude, my wife was sitting in an obviously empty gazebo or whatever the little shelter areas are called around the pool- ---she was only taking off her shoes and putting on sunscreen. Someone came up and said "THIS IS RENTED-- YOU MUST LEAVE IMMEDIATELY--IF YOU WANT TO RENT ONE I CAN HELP YOU." Guess what? no one ever showed up to take possession of the "rented" gazebo---and she was only sitting there long enough to get ready to go in water.
If she were reclined on the chairs, and reading a book and trying to order drinks--thats a different story. She only was there 30 seconds. I realize it must be an ongoing challenge for the staff- but pick and choose your battles and then wage those battles with tact- until the "guest" requires stronger measures. dont start out being rude and obnoxious. A simple, "madam, these are available for rent only and if you just need to sit there a minute or two, then thats OK, otherwise you can sit here/there/over there, OR- If you would like to rent one, I can see what is available and let you know." That would have been much more appropriate.
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