Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Landscape/gardens): I look forward to my stroll around the mature gardens, bubbling fountains and lawn chess at this historic resort.
This venerable valley resort is noted for its attentive staff, Frank Lloyd Wright-inspired design, elegant guest rooms and expansive grounds with lush landscaping.
Smoke free premises. 716 units, some kitchens and condominiums. 2-4 stories, interior/exterior corridors. Accessibility (Call).
Jct Camelback Rd, 0.5 mi n on 24th St, then 0.4 mi e. Located in a residential area. 2400 E Missouri Ave 85016.
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Eco Certification
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Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, Frank & Albert's, Wright's at the Biltmore, see separate listings, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs, kids club, bicycles, playground, lawn sports, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, airport transportation, room service, area transportation-Biltmore Fashion Park.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 127 guests
Showing reviews 1 - 5 of 50
10.0
Walter
Exceptional
Traveling as Couple
10-13-2017
Pros: the grounds are amazing and all the food options were a pure delight. it didnt feel like "hotel" food at all. the infused alcohols in the bar were mind blowing.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros:
Cons: Only complaint was parking was really far from our room. Everything else was first class.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-13-2017
Pros: The staff were beyond accommodating and the hotel amenities were exceptional and the rooms were beaatiful.
Cons: Nothing!
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: The setting is peaceful. Nice property.
Cons: Neighbors were noisy. There was no coffee in the room. One has to ask the front desk even for ice. It is just not convenient.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: That it is well maintained and beautiful.
Cons: Front door area smell of urine-like aroma. Not sure why but no one seemed to notice or care. I did mention it to the Concierge person. I also believe that that charging a facilities fee is not fair. This was strictly an overnight visit.
9.0
Marshall
Wonderful
Business Traveler
10-13-2017
Pros: Amazing property, common areas are beautiful, grounds were very well kept, and the room was modern, spacious, and well appointed. This is really a fantastic property.
Cons: Very large and a little confusing at first, difficult to find your room.
9.0
John
Wonderful
10-13-2017
Pros: It's an American icon of western modernism (Frank Lloyd WRight). It's a 24 hr pool area the size of many waterparks-well, almost. It's a great informal restaurant, a team of decent high end shopping and seriously trained management/staff.
Cons: After four trips, two GPS on this one, we still get lost (some apps think it's the Biltmore Athletic Center 5 mi away). The pool area has varying staff and imho, lighting and stray users may be an issue.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: The woman who checked us in was extremely friendly and nice. The hotel grounds are beautiful, mini putting course, and giant chess game. The kids had so much fun in the pool.
Cons: We were very disappointed that the slide was only open from 11:00-4:00. Check in is 4-check out is 12:00. The lifeguards took their sweet time opening slide and opened it late. But were sure to close it down at 4:00.
9.0
Adrienne
Wonderful
Group Traveler
10-13-2017
Pros: Very nice and helpful staff, amazing beds!
Cons: Stains on one of the towels, and unable to have my own waterbottle by the pool
10.0
Richard
Exceptional
Traveling as Couple
10-13-2017
Pros: top notch service and amenities.
Cons: no
10.0
Charles
Exceptional
Traveling as Couple
10-13-2017
Pros: Best customer service ever. The room was great and the whole resort is an aesthetic experience
Cons:
10.0
Benjamin
Exceptional
Traveling as Couple
10-13-2017
Pros: Night time water slide
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Overall satisfaction with the hotel staff. Food was very good and lots of areas where you can sit and people watch or read.
Cons: Just one thing that irked me was the head of housekeeping talking down to an employee behind closed doors and belittling the maid on a couple of things.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: Beautiful, historic place. This is what you stay there for, not the comfort. The Dive in Movie was Disney, not classic to match the theme. Lots of families were there. Luckily they were all in the OTHER pool. Great gym, nice staff.
Cons: It smells like you are visiting an old relative. Rooms are tiny, A/C is not adequate. (again, old) We had a huge spiderweb across the windows, and bird poop everywhere.
10.0
Kenton
Exceptional
Traveling as Couple
10-13-2017
Pros: I've stayed here many times over the years, however it had been sometime between visits this last time. I'd forgotten how great this place is. We got a free upgrade to a room with a balcony facing the mountains in the Terrace wing. Love this hotel..
Cons: Parking too far from rooms
10.0
Raymond
Exceptional
Traveling as Couple
10-13-2017
Pros: Total class
Cons: No
10.0
Jane
Exceptional
young couple
10-06-2017
Frank Lloyd Wright heaven
Pros: Architecturally and artistically beautiful place. Ambience was fabulous, rooms perfect in every way. Fabulous stay.
Cons: Restaurant and bar prices were high.
10.0
David
Exceptional
young couple
09-27-2017
Great property, lots of character...
Pros:
Cons:
10.0
William
Exceptional
review category group of friends
09-26-2017
Great
Pros:
Cons: When I arrived they only had one room reserved and on my booking confirmation it showed that I reserved 2 rooms
10.0
Kent
Exceptional
solo traveller
09-25-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
09-21-2017
Exceptional
Pros:
Cons:
10.0
Angelee
Exceptional
young couple
09-08-2017
Devine property and amenities!
Pros: Upgrades provided a luxury stay!
Cons:
10.0
Alicia
Exceptional
young couple
09-01-2017
Fantastic birthday for my husband!
Pros: The staff was very friendly and the accommodations were amazing! Communication via text message was easy and made it easier for us to keep in contact with staff. Frank & Alberts had great food with a casual feel. We want to go back again next summer.
Cons: Poolside movie went past 9 p.m. and we are early risers. That is the only thing we didn't like.
10.0
Mark
Exceptional
family with young children
08-30-2017
Perfect!
Pros: We loved everything
Staff were so accommodating and very friendly.
Cons:
9.6
Sandy
Exceptional
young couple
08-28-2017
Exceptional
Pros:
Cons: Staff relocated us to a handicap room and both beds were uncomfortable, need new bed matresses. Room 6104.
10.0
Anonymous
Exceptional
young couple
08-27-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
08-25-2017
Exceptional
Pros:
Cons:
10.0
Maria
Exceptional
young couple
08-24-2017
The best place to stay...
Pros: Luxury vacation place to go
Cons: None
9.2
Bruce
Wonderful
young couple
08-22-2017
Superb
Pros:
Cons:
10.0
Onyx
Exceptional
solo traveller
08-21-2017
Exceptional
Pros:
Cons:
10.0
Djoko
Exceptional
family with young children
08-17-2017
Its a Resort Hotel but...
Pros: Atmosphire
Cons: We stayed at one of the Bungalows, its too far apart from the main Hotel
10.0
Anonymous
Exceptional
review category group of friends
08-17-2017
Exceptional
Pros: Bedding
Cons: The view from our room
9.2
Anonymous
Wonderful
solo traveller
08-17-2017
Superb
Pros:
Cons:
10.0
Mary
Exceptional
solo traveller
08-14-2017
Exceptional
Pros: The grounds were beautiful.
Cons:
10.0
Nicholas
Exceptional
family with young children
08-14-2017
Exceptional
Pros:
Cons:
9.6
Kathryn
Exceptional
family with young children
08-08-2017
Exceptional
Pros:
Cons:
8.3
Toisann
Very Good
solo traveller
08-07-2017
I would come back again
Pros: The staff was very friendly. Great location!!!
Cons:
10.0
Nikkieta
Exceptional
review category group of friends
08-04-2017
The biltmore was beautiful and...
Pros: All the pools!
Cons: The bars not staying open until 2 am.
7.5
Lindsey
Good
review category group of friends
08-02-2017
Beautiful trip back in time
Pros: Overall the property and hotel is beautiful. The food is delicious and service was good. We'd go back for sure. We stayed in a section that had its own pool so it was quiet and more private.
Cons: During the time we were there major renovation work was happening, so a large portion of the resort was closed. This was dissapointing and we didn't know this until we arrived and checked in. Since it was over the 4th of July kids were everywhere. If we hadn't gotten the section with its own pool, it would have been a bit much at the main pool.
5.8
Angie
Okay
young couple
08-01-2017
Disappointment at the Biltmore
Pros: I have stayed at the Biltmore many times and always had a greatexperience, however, this time was very different.
Cons: As mentioned, we have stayed at the Biltmore many times and have hadgreat experiences, however, this time was a very poor experience andalthough we had prepaid for 5 nights we left after the first night andwent to a different hotel. First, the hotel was under renovation andthis was not mentioned online when we booked our room. We were put in abuilding far away from the lobby, restaurant, etc., and my husbandrecently had surgery and this made it difficult. In addition, our carwas far away also. Our room was not up to the standards we were used toat the Biltmore. Our carpet was wet by the sliding glass door and theroom had a distinct odor due to the wet carpet. Our "patio"that we paid extra to have had a high wall and was adjacent to a streetthat was behind the building we were in. No view what-so-ever, just apatio with a high concrete wall.
7.5
Anonymous
Good
review category group of friends
07-31-2017
Good
Pros:
Cons:
10.0
Melanie
Exceptional
solo traveller
07-28-2017
Awesome
Pros: Beautiful
Cons: Renovations happening
10.0
Tyashford
Exceptional
review category group of friends
07-28-2017
Exceptional
Pros:
Cons:
10.0
Daniel
Exceptional
young couple
07-27-2017
Nice accommodating and pleasant.
Pros: Accommodations and grounds were excellent but the staff was above that. Unfortunately the main lobby was under renovation. I would have liked to see it in all it's glory. I guess next visit.
Cons:
6.3
Chris
Pleasant
family with young children
07-26-2017
Not HAPPY
Pros: The staff was very nice, food was good.
Cons: The place is very expensive. My 2 year old and I ate there and each meal was well over $100.00. I was under the impression I signed up for all inclusive stay but that was another $125.00. The front desk told me I would enjoy another deal for $60.00 a night and it ended up being for adults. All you could drink and crackers and cheese. They also told me my original room was not available so they upgraded me to a bigger room. Not sure if it was bigger but my balcony had a view of a big concrete wall. Not to much of an upgrade if you ask me.
3.3
Israel
Poor
review category group of friends
07-25-2017
Poor
Pros:
Cons:
5.8
Li
Okay
family with young children
07-21-2017
Exhuasting
Pros: Check in was very fast and the check in staff was very friendly.
Cons: We drove 6 hours to here and were told to wait for the transportation toour room after we checked in. We waited 40 minutes, kids were allexhausted and wanted to sleep but the valets sent two groups of peoplewho came after us to their rooms first. In the morning we were knockedon the door twice at 8 am & 10 am asking us when are we gonna checkout. I can't believe a Waldorf resort, a 5 stars hotel, wouldneglect their customers' hotel experiences and make theircustomers' stay a disturbing and exhausting experience due to thefacts they did not care their customers' feelings at all.
7.1
Catherine
Good
solo traveller
07-20-2017
Good
Pros:
Cons: No one helped with my bags and the valet staff scrapped my car and stole my sunglasses!
10.0
Caroline
Exceptional
solo traveller
07-20-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
07-20-2017
Exceptional
Pros: It was so luxurious. Beautiful grounds, great room, the pools were amazing. It felt like we were the only ones there--very relaxing. It was all around awesome!
Cons: The food was expensive and only 1 restaurant.
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