This venerable valley resort is noted for its attentive staff, Frank Lloyd Wright-inspired design, elegant guest rooms and expansive grounds with lush landscaping.
Smoke free premises. 720 units, some kitchens and condominiums. 2-4 stories, interior/exterior corridors. Accessibility (Call).
Pros: Front desk staff could not have been more helpful. For reasons not at the hotels fault I had to change cottage and they did it very cheerfully!
Cons: Paid Parking? what's up with that, and you have to "walk a mile" to get to the cottage.
9.6
Danny
Exceptional
family with young children
09-11-2016
Pros: The Architecture.simply the Wright choice.
Cons:
10.0
Martin
Exceptional
young couple
09-01-2016
Pros: The Classic Room was beautiful, bed was comfy and the bathroom ammenities perfect.
Cons: The door to the water closet was heavy and closed automatically, my finger was bruised by the automatic closing of the door on my hand.
4.2
Severin
Disappointing
young couple
08-31-2016
Pros: Nothing!!! Everything was horrible! Its not a 5 Star Waldorf Astoria! Its not even as clean as an 8Ball Motel!
Cons: Bugs everywhere, room and the bed smells like somebody died in it. Staff just ignored me when inwas asking for another room!
9.6
Mary
Exceptional
family with young children
08-29-2016
Pros: Service was incredible! My 2 little girls were treated like princesses. Our bell boy, Joe, brought them a basket FULL of treats! Room service was terrific. Couldn't be more pleased with the staff!
Cons: Our bathroom was not clean. Toilet had water spots on the seat and stains in the bowl. Gross, Our bathroom door was very dirty. Brown hand prints and some drip marks of something dirty looking. I wiped it down with some wipes I had brought and it turned them dark brown.
5.4
Avisara
Fair
family with older children
08-27-2016
Pros: The room itself was nice. The architecture is beautiful and the property is well maintained.
Cons: I dealt with three people for checking in and out. All three had attitudes that they were doing me a favor by checking us in. In the end we were given a room at the far end of the hotel, across from the service area. According to Booking.com check-in is at 3:00 - at the desk they indicated that check-in is at 4:00. Check-out is at 12:00. CHECK YOUR BILL AT CHECK-OUT! On Booking.com we were given a price of $209. Upon receipt of the bill we were charged $336! We were charged for having a pet (didn't bring one), as well as a self-parking fee (which they had previously waived). In addition, there were three lodging taxes, and resort charges. After speaking to the check-out the charges were reduced to $267.
10.0
Todd
Exceptional
solo traveller
08-22-2016
Pros: EVERYTHING!!
Cons: There was nothing I did not like.
9.2
Ron
Wonderful
review category group of friends
08-20-2016
Pros: oasis of comfort , good attention to detail,and seemed like everybody was a team at making your stay enjoyable
Cons:
10.0
Patrick
Exceptional
mature couple
08-17-2016
Pros: Room pool food staff excellent
Cons:
6.3
William
Pleasant
mature couple
08-17-2016
Pros: I liked the room.was clean and a nice layout.
Cons: Service was not there,at all.
8.8
Thierry
Excellent
solo traveller
08-14-2016
Pros: beautiful place in phoenix
pool
fitness
spa
view
tennis
Cons:
10.0
Charles
Exceptional
Traveling as Couple
08-11-2016
Pros: Best customer service ever. The room was great and the whole resort is an aesthetic experience
Cons:
7.1
Robyn
Good
solo traveller
08-03-2016
Pros: Vintage cool, excellent brunch
Cons: Staff needs training
10.0
Richard
Exceptional
Traveling as Couple
08-02-2016
Pros: top notch service and amenities.
Cons: no
7.1
Zahra
Good
young couple
08-02-2016
Pros: Great bed, super clean room, beautiful property.
Cons: Understaffed pools. Took 15 minutes just to get towels at the main pool (with only one person ahead of us), and once we had those, we realized there were no shaded chairs available. We ended up going to the Ocotilla pool, where you had to get your own drinks. Also, the in-room menus say they will accommodate gluten free orders, but when you call to ask what's gluten free, no one knows. I also called ahead of time and was told self parking was free. At check out, I was still charged 12.00 for parking and told self parking was not free.
8.8
Anonymous
Excellent
mature couple
08-02-2016
Pros: Loved the archetecture
Cons: I don't appreciate a "resort fee" tacked on to the price of the room.
10.0
Bridget
Exceptional
young couple
07-31-2016
Pros: Loved the architecture and pool by hotel room. Was nice and quite
Cons:
8.8
Deb
Excellent
solo traveller
07-27-2016
Pros: private
Cons: sat at 8am they were using a loud tool(leafer blower maybe) outside my villa
horrible
9.6
Matt
Exceptional
young couple
07-26-2016
Pros: The quality of service at the Biltmore is second to none!
Cons: The long walk from the parking garage to the room in the Phoenix heat.
3.8
Lydia
Poor
young couple
07-13-2016
Pros:
Cons: room was not clean when we got there. was told by staff to go to bar and we will give you 30.00. didn't happen.toldthem we didn't drink can we spend it in the store there yes! didn't happen.they never called usto tell usthe room was clean. got back to room to find they left some of the stuff in shower!! WILL NEVER GO BACK! and also fell in the pool on steps!! nightmare weekend!
10.0
Joseph
Exceptional
solo traveller
07-07-2016
Pros: I have always wanted to visit the Arizona Biltmore because of its connection to Frank Lloyd Wright, and my stay at the Biltmoredid not disappoint.
Cons: For those persons doing the internet checkout who also are parked in the parking garage, there needs to be clearer instructions how to exit that parking garage because the internet checkout specifies the traveler to leave their room key in the room when they leave. That key is needed to exit the garage. The instruction might be as simple as leave the room key in the garage and press the blue intercom button at the garage exit to alert staff that the parking gate needs to be opened to allow you to exit.
10.0
Colleen
Exceptional
family with young children
07-07-2016
Pros: Britni at the front desk made us feel welcome right away. The lifeguard, Austin, was super friendly and awesome with the kids!
Cons:
9.6
Sheryl
Exceptional
mature couple
06-30-2016
Pros: Rooms are gorgeous and well appointed
Tons of storage and seating
Grounds are beautifully maintained
Friendly staff
Grab & Go Café is helpful for coffee and pastry
Cons: Self Parking is very far from check in
No towels or f & b service at any pools other than the main pool
7.5
Robert
Good
mature couple
06-30-2016
Pros: nice room comfortable
Cons: the room next to us was very noisy and tried to have hotel contact them to no success
Very Plane Jane Not even coffee in the room
Bare minimum
What is the resort fee for???
Money grab is it.
9.6
Sandra
Exceptional
mature couple
06-30-2016
Pros: Nothing to complain about, the staff were excellent the hotel and grounds were immaculate and the location was great
Cons:
8.3
Marlon
Very Good
young couple
06-30-2016
Pros: Price for the room. Activities at night at pool the movie night. The gym facilities awesome. Was also charged initially for cancellation of spa. They reversed charged only after extensive phone calls.
Cons: Parking.. Charged for it when told I would not be. It was not clear at check in.
9.0
Marshall
Wonderful
Business Traveler
06-25-2016
Pros: Amazing property, common areas are beautiful, grounds were very well kept, and the room was modern, spacious, and well appointed. This is really a fantastic property.
Cons: Very large and a little confusing at first, difficult to find your room.
10.0
Lisa
Exceptional
mature couple
06-22-2016
Pros: They upgraded us to a beautiful spacious Villa we requested early check in and got it!
Cons: They apparently let the locals in to swim , and there was no parking after returning from a late dinner off property
10.0
Anonymous
Exceptional
review category group of friends
06-21-2016
Pros: This is a wonderful property!
Cons:
10.0
Austen
Exceptional
Traveling as Couple
06-14-2016
Pros: The pool was amazing and the staff was friendly and helpful.
Cons: No
3.3
Edna
Poor
solo traveller
06-12-2016
Pros: Bed was comfortable and a/c worked well
Cons: Rooms are up to 1/4 mile from Lobby. Door keys never work and staff is extremely slow to help. Their answer to any issue is 'can I get you a water ?'
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-10-2016
Pros: That it is well maintained and beautiful.
Cons: Front door area smell of urine-like aroma. Not sure why but no one seemed to notice or care. I did mention it to the Concierge person. I also believe that that charging a facilities fee is not fair. This was strictly an overnight visit.
9.2
Clare
Wonderful
review category group of friends
05-22-2016
Pros: Loved the architecture of hotel design and style of decor in room. Very clean. Restaurant very good and service excellent. Property maintenance was outstanding. Beautiful Art Deco swimming pools
Hiked into desert from hotel.
Cons: AC unit in room was noisy
10.0
Sandra
Exceptional
mature couple
05-04-2016
Pros: Beautiful gardens
Cons: Entrance in and out of property
5.4
Kaitlin
Fair
young couple
05-01-2016
Pros: Beautiful view ! Well kept with the landscaping !
Cons: The maids opened my door four times in the morning! Very frustrating! Very unhappy!
10.0
Chris
Exceptional
solo traveller
04-26-2016
Pros: Extremely helpful staff and gorgeous property
Cons:
8.0
Anne
Very Good
Traveling as Couple
04-10-2016
Pros: The service was friendly and accommodating. The spa was relaxing and the service providers were top notch.
Cons: Self-parking was a little too far away, but not too bad. Valet actually would have been further as we were in a cottage.
10.0
Barbara
Exceptional
mature couple
04-08-2016
Pros: Everything was wonderful .
Cons: Cleaning the room in the morning instead of middle of the afternoon.
9.6
Reegan
Exceptional
family with older children
04-07-2016
Pros: Everything was great!
Cons:
5.8
Savvas
Okay
young couple
03-30-2016
Pros: Architecture of the buildings was great. Good range of facilities.
Cons: Too many different events trying to co-exist. It was spring break so lots of families, spring training so lots of 20 somethings partying by the pool while in the middle of it was back to back corporate events so you couldnt get a seat in the bars, loungers as they were over-run by people wearing laniards who were "networking". Did not make it a relaxing environment.
I dont mind paying for a luxury development - but then I dont expect to have to pay extra for every little thing on top; eg its the first time I have ever been to a spa where I paid $185 for a 90min massage and then when I get in the room the therapist says that the oil used is unscented (basically baby oil) but I can pay $30 to add aromatherapy oil, a further $15 to get a scalp massage and then I am sure she also said a further $15 for a foot massage ! And at the end of all that they add a 20% automatic gratuity "for your convenience". so a massage for myself and my wife plus scrub came out at almost $600 !
And dont get me started on the rodent that came out from behind the TV during the night which we had to ask 3 times before they investigated...
10.0
Susanna
Exceptional
family with young children
03-22-2016
Pros: Beautiful location
Cons:
9.2
Robert
Wonderful
mature couple
03-19-2016
Pros: redecorated room and lobby. Having a glass of wine on the patio.
Cons: Toilets were too low and did not evacuate properly
8.3
Esra
Very Good
mature couple
03-16-2016
Pros: The gardens were beautiful. The rooms were huge. The restaurants were delightful.
Cons: We were told that we could not get the room that we have originally booked with patio and we were downgraded. They only discounted $20 per night for our downgrade to a room with no patio.
The pool was overcrowded and stuffy.
5.4
Nils
Fair
family with older children
01-22-2016
Pros: Fantastic architecture.
Nice people in the foajer.
Cons: A not so good feeling.
Somewhat arrogant and not friendly average "stimnung".
9.2
Scott
Wonderful
mature couple
12-05-2015
Pros: Beautiful resort, great staff and lots of character
Cons: The main pool was under construction the whole time we were there. We could use the other pools, but a bit disappointing.
5.8
Glenn
Okay
mature couple
11-16-2015
Pros: Classic Frank Lloyd Wright designed property. Large pools.
Cons: Very overpriced for value received. High per night rate, high food and drink prices, even the overnight valet parking was $29 per night for hotel guests.
8.8
Robert
Excellent
solo traveller
10-15-2015
Pros: Amazing architecture, beautiful gardens.
Great history. Great pool and bars.
Cons: Lack of glassware, robes, slippers etc. If you have champagne and wine in the mini-bar, surely you need wine glasses in the room?
The room was beautiful, but at the end of a 60m hallway, with elevators only at one end of the building - the opposite end to the ground floor entry - so a long round trip was required each time.
10.0
David
Exceptional
Traveling as Couple
09-09-2015
Pros: The ambience was perfect -- wonderful dining.
Cons: It would be nice if the caged birds were near the windows - not in a dark part of the lobby - just a minor criticism but it would make me happy! :)
7.9
Occams
Good
solo traveller
09-07-2015
Pros: Loved the Architecture and layout of the place. Grounds were nicely maintained. Nice quiet nights sleep due to location and soundproofing.
Cons: Nickle and dime you to death. I want a flat fee for the room all-inclusive. I don't want to pay for Valet parking on a surface level parking lot, 27/day and 28/day 'resort fee' that's not optional. What kind of shenanigan is that?. The only public parking places available are in the worst location possible. Resort fee stacked on top of the freaking room fee. Come the hell on. Drinks at bar are 3x the price they should be. Very agitated by buildings not having main Letter illumination. Stammered around in the maze late at night trying to find my wing. No room fans, circulation in room terrible. Bar staff not really friendly, eager to sell you something though. Everyone at bar looked depressed. Not a happening place. Outdoors is smoke filled near the main entry way, needs to be a smoke free zone.
7.9
Anonymous
Good
family with young children
09-03-2015
Pros: Nice staff at front desk as well as on the phone prior to check in.
Cons: A/C return grille rattled endlessly. I later found paper stuck into the side - apparently from other people - or maintenance. This is completely unacceptable for this level of hotel. This could easily be fixed with a screwdriver and a rubber liner. I fixed it, with yet another piece of paper stuck in the corner.
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