Water plays a key role at this six-acre property, which features fountains, adult and children's pools, a waterslide and a simulated lazy river. Guest rooms all feature separate sitting rooms.
Smoke free premises. 744 units, some kitchens. 2-5 stories, exterior corridors.
hot tub, steamroom, regulation golf, recreation programs, trails, health club, spa.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, child care, area transportation-Arizona Mills Mall.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 345 guests
Showing reviews 1 - 5 of 50
7.0
Verified Hotel Guest
Good
Family with Young Children
10-13-2017
Staff was excellent. Very helpful and friendly.
Pros: I enjoyed the water park onsite
Cons: The hotel was outdated. It could use a remodel.
10.0
Jacqueline
Exceptional
Traveling as Couple
10-13-2017
Pros: This hotel had everything right there on the resort. The restaurants were really good, the water park was very fun and the spa was well worth it.
Cons: The bathrooms were small and a little outdated. The tub had a drainage issue so it would clog up easily during a shower.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros:
Cons: Drinks and snacks outrageously expensive
10.0
Erin
Exceptional
Family with Young Children
10-13-2017
Pros: Everything! It's beautiful, the staff is great, lots of pools to choose from, and the lobby grill may very well be the best restaurant ever!
Cons:
8.0
Verified Hotel Guest
Very Good
10-13-2017
Pros: Every thing in proximity. Staff were excellent
Cons: Rooms were seeming a little dated. Musty smell. Cleaning was good, but maybe not to what should match the stars.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Had fun at the water park!
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: Gift shop staff was courteous and kind.
Cons: Needs electronic update to accommodate cellular devices and such.
10.0
Joel
Exceptional
Family with Young Children
10-13-2017
Pros: Great hotel!
Cons: It is extremely busy and the wait to check in is usually more than 30 minutes.
10.0
Jessica
Exceptional
10-13-2017
Pros: Waterpark
Cons: No
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-13-2017
Pros: Water park
Cons: There were extra fees that were somewhat annoying
10.0
Cynthia
Exceptional
10-13-2017
Pros: I was next to the water park.
Cons: Food and drink at the pool are super expensive.
5.0
Verified Hotel Guest
Fair
Solo Traveler
10-13-2017
Pros: dining room staff was courteous as was the staff at valet parking
Cons: Check in was a nightmare with front desk staff asking to hold $200 for incidentals(???) and extremely rude, specially when you have just arrived from a flight. Staff is young and needs a lot of training
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Friendly staff
Cons: No
7.0
James
Good
Family with Teens
10-13-2017
Pros: Oasis waterpark was fun
Cons: Nasty chlorine in pools was a turnoff. Resort fee of $50 seemed like a lot for what was offered.
8.0
Verified Hotel Guest
Very Good
10-13-2017
Pros: All the activities
Cons: Not somewhere I would go to be romantic with my husband
8.0
Scott
Very Good
Solo Traveler
10-13-2017
Pros: hotel employee at the front desk was simply incredible. She can and should run her own fortune 500 company one day!
Cons: POOR job in cleaning the room for new (my) arrival.
10.0
Cheri
Exceptional
10-13-2017
Pros: It was clean, quiet with a spa, athletic club, water park, and hot tub on the premises. It was centrally located and close to shopping, attractions, and restaurants.
Cons: No.
7.0
Jenny
Good
Group Traveler
10-13-2017
Pros: Good location. Nice grounds, kept clean. Room was nice but no microwave.
Cons: The resort fee, the waterpark was closed. The fee was waved for two days. Others in our party got the whole fee was waived which everyone should have! Our fridge had a bad odor but they quickly fixed the issue. Food is very good but pricey.
10.0
Verified Hotel Guest
Exceptional
10-13-2017
Pros: Beautiful grounds and nice rooms.
Cons: Some of the fixtures in the room need updating.
7.0
Phillip
Good
Business Traveler
10-13-2017
Pros: Space was generous
Cons: $50 resort fee required at checkin... things I did could not use on this business trip.
10.0
Priscilla
Exceptional
Family with Young Children
10-13-2017
Pros: We loved our stay. The staff was friendly and professional. The water park was awesome and very kid friendly. Our room was large and comfortable. The whole resort is breathtakingly beautiful. We will definitely be back.
Cons:
5.0
Michelle
Fair
Family with Teens
10-13-2017
Pros: The resort was very pretty . The lobby had a super cool view of the golf course. Staff was very friendly.
Cons: My son stepped on broken glass at the pool and some of the chards got stuck in his foot. I had to pull is out with tweezers. The hotel security brought a bandaid to our room. But, i never heard back froma manager to offer an apology.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-13-2017
Pros: The golf course was beautiful and the grounds around the resort.
Cons: This resort is all about fees. They hit you w fees for everything, offer very little in the way of perks.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: This hotel exceeded our expectations. The rooms were spacious and the kids loved the waterpark.
Cons: There was an odor in our room near the mini bar area that wouldn't go away. The pull out sofa mattress was very thin could feel the Springs through it.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: We went to the hotel to use the water oasis. It was great. It was such a better atmosphere than the public water parks. A lot of people but not too crowded and the kids loved the water features. Lovely day.
Cons: Prices at the outside grill were kinda high, but food was good.
8.0
Barry
Very Good
Family with Young Children
10-13-2017
Pros: The Oasis Pool was great for the family!
Cons: The Lobby Restaurant was under staffed for a spring break week and the wait for good was unacceptable. Then they ran out of French fries and just served tater tots without asking us if we wanted them.
10.0
Kyle
Exceptional
Group Traveler
10-13-2017
Pros: Great rooms, very large (had a suite), property is beautiful and pool is massive and provides good entertainment. We also played a round of golf and the course was fantastic.
Cons: No
10.0
Aimee
Exceptional
Family with Teens
10-13-2017
Pros: Clean Amenities Beautiful setting Water slide park Spacious suites Respectful employees
Cons: Too big
10.0
Laurie
Exceptional
Traveling as Couple
10-13-2017
Pros: This hotel was beautifully maintained with excellent grounds, swimming and places to relax. It is easy to teach restaurants, shopping, airport and universities.
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: Waterpark
Cons: Extremely expensive
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: The water park/pool was fantastic. Spent two full days there and didn't run out of fun things to do.
Cons: Had to wait a long time to get golf cart to come and take us to other areas of the resort.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Nice staycation and loved that they stored bags after checkout and allowed us to continue to use the facilities that day. Checking in at 4:00 pm and out at 11:00 am does not give enough time to enjoy the park.Not worth full price; nice discounted rate.
Cons: Check in was a mad house; took 45 minutes. No microwave in room which made bringing food not ideal. Resort food $ were OUTRAGEOUS.No outside food in park and charging $11 for a hot dog.Balcony in room covered in bird droppings.
10.0
Anonymous
Exceptional
review category group of friends
10-13-2017
Exceptional
Pros:
Cons: A little short of parking space
10.0
Anonymous
Exceptional
family with young children
10-11-2017
Will be back again.
Pros: Everything felt right for us..loved the spa and gym.,and our villa, thank you.
Cons:
9.6
Anonymous
Exceptional
family with young children
10-09-2017
Exceptional
Pros:
Cons:
7.5
Ronald
Good
young couple
10-09-2017
Good
Pros:
Cons: Booking.com did not tell us there was a resort fee of $50.00 per day. Also was not advised that golf course was closed for re-seeding
7.5
Anonymous
Good
mature couple
09-30-2017
Good
Pros:
Cons:
9.2
Stacey
Wonderful
family with young children
09-30-2017
Superb
Pros:
Cons:
7.1
Veronica
Good
family with young children
09-25-2017
Horrible bathrooms. Worse parking situation....
Pros: The spa was amazing!
Cons: Room with a "view" was supposedly newly renovated. There was no view, only trees almost right up to my window off of my balcony. And the "newly renovated" suite had a toilet that flooded my bathroom almost every time we had to use it at all. It was horrible. And we were never offered to exchange rooms. Only offered maintenance, which did not fix the problem. Horrible for a family of five to not have a toilet to accommodate our needs for the price we paid to stay here in a "suite".
7.5
Octavie
Good
young couple
09-15-2017
Good
Pros: The room was very confortable, the bathroom a bit less. It was clean. We enjoyed our dinner under the patio.
Cons: The hotel asked us for a 20 dollars fee to get access to the water park. We had no interest at all in this but we had to pay it! Not very honest, nothing was mentioned about it earlier.
10.0
Seferino
Exceptional
review category group of friends
09-08-2017
Exceptional
Pros:
Cons:
4.6
Paul
Disappointing
family with young children
08-22-2017
Disappointing
Pros:
Cons: We had workers outside looking through our window the maid came in 2 times with the do not disturb sign on the door
t
10.0
Toby
Exceptional
family with young children
08-19-2017
We love this place!
Pros: I like that all amenities are clean and fun and there are so many places to eat and shop nearby.
Cons: It is really challenging to find a parking spot near your building on the weekends.
5.0
Elizabeth
Fair
family with young children
08-18-2017
Don't think is fair about...
Pros:
Cons: We actually booked this hotel because of the water park. Check in is at four and the water park closes at 5. Check out is at 1100 and water park I opens at 1100. Waterpark fee 54 dolls
7.1
Carmen
Good
family with young children
08-17-2017
Good
Pros: For what I pay the room is not that fancy
Cons: Well first my total was 257 and I end it up paying 500 so did rent the price from booking, I chose this resort for the water park and they have horrible schedules an then my kids could not used the slides they have si many restrictions they don't have it online
7.1
Victoria
Good
family with young children
08-16-2017
Good
Pros:
Cons:
8.8
Jope
Excellent
family with young children
08-14-2017
Beautiful resort
Pros:
Cons: Limited food choices
7.1
Carmen
Good
family with young children
08-12-2017
The complex was great however...
Pros: Loved the pool complex, rooms were serviced daily which was nice.
Cons: Unfortunately we had a few issues with things 'not happening'. Ordered extra linen for pull out bed but it never arrived, arranged a wake for a flight early the next morning but it didn't happen and organised a taxi to arrive to take us to the airport which didn't happen either. This put an immense lot of of pressure on our departure which we didn't feel was acceptable.
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