Water plays a key role at this six-acre property, which features fountains, adult and children's pools, a waterslide and a simulated lazy river. Guest rooms all feature separate sitting rooms.
Smoke free premises. 744 units, some kitchens. 2-5 stories, exterior corridors.
hot tub, steamroom, regulation golf, recreation programs, trails, health club, spa.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, child care, area transportation-Arizona Mills Mall.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 356 guests
Showing reviews 1 - 5 of 50
9.4
Verified AAA Guest
Wonderful
Group
12-04-2017
This resort has recently had a major renovation and it shows, in a good way. Rooms are clean and freshly updated, from the tile in the bath to the furniture to the soft goods. The public spaces are beautiful and comfortable to spend time in. The pools were clean and in excellent repair. The staff was very accommodating and helpful. We had a large family group that had reserved differing room types so I was able to experience most of what they have to offer in the 5 days I was there. Unfortunately it was off-season for the waterpark, but everything else was very nice. It can be hard to satisfy a group that needs 9 rooms or differing sizes and types and keep everyone happy, they did it without any issues. I would definitely consider returning, either with the whole family or on a more intimate vacation.
Pros: With 6 pools (plus the waterpark), we were able to vary our swimming location based on where the sun was best enjoyed at that time of day. The public spaces were spacious, yet offered some privacy for the group. We even took family photos around one of the fireplaces and at one of the fountains. The Mountainside Suites were excellent in size for entertaining the group (23 family members total) without feeling cramped. The Villa Suites were great for the members with smaller kids that wanted to be able to cook some meals, as they have full kitchens. And I enjoyed the King suite without having to be right on top of other family. We also enjoyed the spa services and the golf. Aunt Chilada's & Rustler's Rooste were excellent, accommodating our large party well. The Lobby Grill had a very good breakfast menu and the Marketplace was a nice convenience.
Cons: Both of our Mountainside Suites had a spacious wet bar area with coffee maker and mini-fridge, but no microwave, even though one was shown in the online photo. This seemed odd and I informed the management that it seemed counterintuitive to the space. they said they would look into it.
8.3
Gary
Very Good
young couple
04-17-2018
Glad it was only for...
Pros: The gym was great!!!!
Cons: Food wasn’t great... water park pretty basic!!!
7.5
Anonymous
Good
young couple
04-15-2018
Good
Pros: Easy access.
Cons: No chairs on balcony,
10.0
Jacqueline
Exceptional
Traveling as Couple
04-13-2018
Pros: This hotel had everything right there on the resort. The restaurants were really good, the water park was very fun and the spa was well worth it.
Cons: The bathrooms were small and a little outdated. The tub had a drainage issue so it would clog up easily during a shower.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros:
Cons: Drinks and snacks outrageously expensive
10.0
Erin
Exceptional
Family with Young Children
04-13-2018
Pros: Everything! It's beautiful, the staff is great, lots of pools to choose from, and the lobby grill may very well be the best restaurant ever!
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Water park is great! Food is overpriced but overall, it's a great family location.
Cons: No
8.0
Frank
Very Good
Family with Teens
04-13-2018
Pros: Beautiful resort. Waterpark is very nice. The other pools are also very nice for a more relaxing place to cool down. Rooms are nice and clean. The beds were not Queen's, as stated. Would have liked a larger bed but overall the room was nice
Cons: The Oasis bar is ridiculously too expensive. I realize you pay more while at a resort but $11 for a hot dog is almost criminal. Also, $9 for a beer and $12.50 for other drinks caused us to not drink while there.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Had fun at the water park!
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros: Gift shop staff was courteous and kind.
Cons: Needs electronic update to accommodate cellular devices and such.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Outside activities such as slide waterpark and lazy river. Also liked the choices of restaurants.
Cons: Parking is horrible carpool needs to be a must.
10.0
Joel
Exceptional
Family with Young Children
04-13-2018
Pros: Great hotel!
Cons: It is extremely busy and the wait to check in is usually more than 30 minutes.
7.0
Verified Hotel Guest
Good
Family with Teens
04-13-2018
Pros: Not loud at all
Cons: We waited 30 minutes when we checked in because they said they were all booked even though they showed our room was already paid for. No apologies or extra amenities to make up for it.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Water park
Cons: There were extra fees that were somewhat annoying
10.0
Cynthia
Exceptional
04-13-2018
Pros: I was next to the water park.
Cons: Food and drink at the pool are super expensive.
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: dining room staff was courteous as was the staff at valet parking
Cons: Check in was a nightmare with front desk staff asking to hold $200 for incidentals(???) and extremely rude, specially when you have just arrived from a flight. Staff is young and needs a lot of training
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Friendly staff
Cons: No
10.0
Rebecca
Exceptional
04-13-2018
Pros: The whole experience.
Cons: The water park closed too early.
7.0
James
Good
Family with Teens
04-13-2018
Pros: Oasis waterpark was fun
Cons: Nasty chlorine in pools was a turnoff. Resort fee of $50 seemed like a lot for what was offered.
10.0
Nicolette
Exceptional
Traveling as Couple
04-13-2018
Pros: Pool
Cons: Breakfast buffet was very limited in choices and layout was unusual
7.0
James
Good
Traveling as Couple
04-13-2018
Pros: The location and the ease of getting around the city.
Cons: The original room we were given was in my opinion was dated and not very clean. The floor had numerous carpet stains and the bar area had stains were a drink had been spilled and not cleaned up. The resort fees were outrageous same for drinks & food.
10.0
Cheri
Exceptional
04-13-2018
Pros: It was clean, quiet with a spa, athletic club, water park, and hot tub on the premises. It was centrally located and close to shopping, attractions, and restaurants.
Cons: No.
8.0
Patricia
Very Good
Traveling as Couple
04-13-2018
Pros: It was close to our destination (decadence)
Cons: When they cleaned the room they just basically made the bed- didn't change the sheets or glasses. The resort fee is pretty steep when you're not able to use any of the amenities. At checkout had an extra charge for airport shuttle- it was removed.
7.0
Jenny
Good
Group Traveler
04-13-2018
Pros: Good location. Nice grounds, kept clean. Room was nice but no microwave.
Cons: The resort fee, the waterpark was closed. The fee was waved for two days. Others in our party got the whole fee was waived which everyone should have! Our fridge had a bad odor but they quickly fixed the issue. Food is very good but pricey.
7.0
Phillip
Good
Business Traveler
04-13-2018
Pros: Space was generous
Cons: $50 resort fee required at checkin... things I did could not use on this business trip.
8.0
Cindy
Very Good
Traveling as Couple
04-13-2018
Pros: Hotel was beautiful!
Cons: Front desk employees weren't very professional or friendly. No employees seemed genuinely happy to be working and or help customers.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: Service and atmosphere was great.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Great Location and atmosphere
Cons:
10.0
Priscilla
Exceptional
Family with Young Children
04-13-2018
Pros: We loved our stay. The staff was friendly and professional. The water park was awesome and very kid friendly. Our room was large and comfortable. The whole resort is breathtakingly beautiful. We will definitely be back.
Cons:
10.0
Frances
Exceptional
Traveling as Couple
04-13-2018
Pros: Everything, from the grounds to the excellent & friendly staff
Cons: Just would of liked a microwave in the room
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
04-13-2018
Pros: The golf course was beautiful and the grounds around the resort.
Cons: This resort is all about fees. They hit you w fees for everything, offer very little in the way of perks.
8.0
Barry
Very Good
Family with Young Children
04-13-2018
Pros: The Oasis Pool was great for the family!
Cons: The Lobby Restaurant was under staffed for a spring break week and the wait for good was unacceptable. Then they ran out of French fries and just served tater tots without asking us if we wanted them.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Great resort for kids.
Cons: Lots of kids at the resort, very noisy and the walls were thin. Not good for couples. The coffee in the room was horrible. The pools needed to be cleaned. The food was not good at both the Mexican restaurant and room service.
10.0
Kyle
Exceptional
Group Traveler
04-13-2018
Pros: Great rooms, very large (had a suite), property is beautiful and pool is massive and provides good entertainment. We also played a round of golf and the course was fantastic.
Cons: No
10.0
Margaret
Exceptional
Solo Traveler
04-13-2018
Pros: I liked the room service and breakfast delivered to the room. The room was very clean.
Cons: The only thing that needs improvement is dining service. Not only did it take 30-45 minutes for drinks to be delivered to our table but my cousin got food poisoning from the Spicy Ahi Tuna that was served.
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
04-13-2018
Pros: Not really very much at all. The resort, including the pool areas...are basically "Public" facilities. People just drive up...unload the kids and coolers, and spend the day. VERY noisy, pool full of swim toys, No Security to speak of.
Cons: Arrived to find I was being charged an additional $150 for "resort fee," plus the $50 daily hold for "Incidences." Ordered room service for just me. 8 oz fillet, mashed potato, shrimp cocktail, Iced Tea. $111 Dollars! Basically a HUGE scam. AVOID!!
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Waterpark
Cons: Extremely expensive
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Nice staycation and loved that they stored bags after checkout and allowed us to continue to use the facilities that day. Checking in at 4:00 pm and out at 11:00 am does not give enough time to enjoy the park.Not worth full price; nice discounted rate.
Cons: Check in was a mad house; took 45 minutes. No microwave in room which made bringing food not ideal. Resort food $ were OUTRAGEOUS.No outside food in park and charging $11 for a hot dog.Balcony in room covered in bird droppings.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Beautiful room and resort
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Everything.
Cons: No.
9.0
Eric
Wonderful
Business Traveler
04-13-2018
Pros: Shuttle services are available to take you around the property, including your room.
Cons: It’s convenient having everything attached to a main hallway, I would have enjoyed having that or a central walkway.
1.0
Verified Hotel Guest
Very Poor
04-13-2018
Pros: Nothing
Cons: Hidden resort fees.
10.0
Elizabeth
Exceptional
Family with Young Children
04-13-2018
Pros:
Cons: Parking and navigation to room.
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: The room was terrific. Love the two room suite concept with two beds in the bedroom. Very clean and comfortable.
Cons: There is essentially ZERO bell hop or valet service. You drive yourself to your room, the valet follows you and loads on a golf cart. But he doesn't go far...you have to help bring your stuff up or risk it sitting unattended. No carts to be found!!
3.0
Christopher
Poor
Group Traveler
04-13-2018
Pros: Nothing
Cons: Bathroom too small, AC did not function as expected, queen beds we're actually doubles, parking was non-existent
10.0
Tim
Exceptional
Family with Young Children
04-13-2018
Pros: The staff, waterpark and other amenities were outstanding.
Cons: I wish that the in room refrigerators were a bit larger.
8.0
Michael
Very Good
Business Traveler
04-13-2018
Pros: A very nice and quiet resort, nice clean and comfortable room.
Cons: I didn't see a resort fee added on to this when I booked and had to pay additional $50.00. I used my phone to book this room and no where was a resort fee listed. I should have known better as the price was the same as other that had a lower star rating.
8.0
Gary
Very Good
Solo Traveler
04-13-2018
Pros: Classy
Cons: Inspected my carry in every day to the water park. This was so we would not bring in food and make us buy their insanely expensive food. A classy hotel does not inspect my bags ever!!!
10.0
Linda
Exceptional
Family with Young Children
04-13-2018
Pros: The grounds were beautiful and inviting. The rooms were well set up. The mattresses and pillows were awesome.
Cons: Food was too expensive as were drinks but I guess I should have expected that.
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