Water plays a key role at this six-acre property, which features fountains, adult and children's pools, a waterslide and a simulated lazy river. Guest rooms all feature separate sitting rooms.
Smoke free premises. 744 units, some kitchens. 2-5 stories, exterior corridors.
hot tub, steamroom, regulation golf, recreation programs, trails, health club, spa.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, child care, area transportation-Arizona Mills Mall.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 345 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
08-11-2017
Staff was excellent. Very helpful and friendly.
Pros: I enjoyed the water park onsite
Cons: The hotel was outdated. It could use a remodel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms were very nice and spacious.
Cons: No
1.0
Anonymous
Very Poor
08-11-2017
Pros: Comfortable bed
Cons: $39+tax daily surcharge
8.0
Anonymous
Very Good
08-11-2017
Pros: The resort looks great and feels premium.
Cons: The parking was horrible after dinner. The bellman who gave me directions to My room was vague and rude. We called for room service and gave up after the phone rang 8 or 9 times.
8.0
Anonymous
Very Good
08-11-2017
Pros: beautiful resort--close to freeway
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Several pools to choose from; suite rooms, early check in and extended check out
Cons: The buildings are a bit worn. You can tell they emphasize the condos/time shares over the hotel
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything! It's beautiful, the staff is great, lots of pools to choose from, and the lobby grill may very well be the best restaurant ever!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Everything was very nice
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Every thing in proximity. Staff were excellent
Cons: Rooms were seeming a little dated. Musty smell. Cleaning was good, but maybe not to what should match the stars.
8.0
Anonymous
Very Good
08-11-2017
Pros: water park
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Had fun at the water park!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Gift shop staff was courteous and kind.
Cons: Needs electronic update to accommodate cellular devices and such.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Outside activities such as slide waterpark and lazy river. Also liked the choices of restaurants.
Cons: Parking is horrible carpool needs to be a must.
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was very friendly, helpful.Liked the lobby bar'decent drinks & free appetizer when you buy 2 drinks. Rustlers Roost was good value for food -had the "this & that" perfectly cooked steak medallions w/ribs --family-friendly had balloon artiste, slide
Cons: A lot of chlorine in the water & water was too warm in pools & water park
8.0
Anonymous
Very Good
08-11-2017
Pros: The pools and water park
Cons: Expensive
3.0
Anonymous
Poor
08-11-2017
Pros: The room other than the floor was neat and clean. Good bed. Staff friendly.
Cons: Absolutely filthy carpet. Horrible check in. Very crowded hotel lay out. No where to park.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Waterpark
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: Not loud at all
Cons: We waited 30 minutes when we checked in because they said they were all booked even though they showed our room was already paid for. No apologies or extra amenities to make up for it.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Water park
Cons: There were extra fees that were somewhat annoying
5.0
Anonymous
Fair
08-11-2017
Pros: dining room staff was courteous as was the staff at valet parking
Cons: Check in was a nightmare with front desk staff asking to hold $200 for incidentals(???) and extremely rude, specially when you have just arrived from a flight. Staff is young and needs a lot of training
10.0
Anonymous
Exceptional
08-11-2017
Pros: The whole experience.
Cons: The water park closed too early.
7.0
Anonymous
Good
08-11-2017
Pros: Oasis waterpark was fun
Cons: Nasty chlorine in pools was a turnoff. Resort fee of $50 seemed like a lot for what was offered.
8.0
Anonymous
Very Good
08-11-2017
Pros: hotel employee at the front desk was simply incredible. She can and should run her own fortune 500 company one day!
Cons: POOR job in cleaning the room for new (my) arrival.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Pool
Cons: Breakfast buffet was very limited in choices and layout was unusual
7.0
Anonymous
Good
08-11-2017
Pros: The location and the ease of getting around the city.
Cons: The original room we were given was in my opinion was dated and not very clean. The floor had numerous carpet stains and the bar area had stains were a drink had been spilled and not cleaned up. The resort fees were outrageous same for drinks & food.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was clean, quiet with a spa, athletic club, water park, and hot tub on the premises. It was centrally located and close to shopping, attractions, and restaurants.
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful grounds and nice rooms.
Cons: Some of the fixtures in the room need updating.
7.0
Anonymous
Good
08-11-2017
Pros: Space was generous
Cons: $50 resort fee required at checkin... things I did could not use on this business trip.
8.0
Anonymous
Very Good
08-11-2017
Pros: Hotel was beautiful!
Cons: Front desk employees weren't very professional or friendly. No employees seemed genuinely happy to be working and or help customers.
10.0
Anonymous
Exceptional
08-11-2017
Pros: They had a slight error with my rooms but went above and beyond to make it right even though we didn't get one room as we wanted. The Assistant manager and staff were beyond helpful and wonderful! I was very impressed!
Cons: Prices at the water park are a little steep - higher even then the Four Seasons!!
5.0
Anonymous
Fair
08-11-2017
Pros: The resort was very pretty . The lobby had a super cool view of the golf course. Staff was very friendly.
Cons: My son stepped on broken glass at the pool and some of the chards got stuck in his foot. I had to pull is out with tweezers. The hotel security brought a bandaid to our room. But, i never heard back froma manager to offer an apology.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel exceeded our expectations. The rooms were spacious and the kids loved the waterpark.
Cons: There was an odor in our room near the mini bar area that wouldn't go away. The pull out sofa mattress was very thin could feel the Springs through it.
10.0
Anonymous
Exceptional
08-11-2017
Pros: We went to the hotel to use the water oasis. It was great. It was such a better atmosphere than the public water parks. A lot of people but not too crowded and the kids loved the water features. Lovely day.
Cons: Prices at the outside grill were kinda high, but food was good.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I liked the room service and breakfast delivered to the room. The room was very clean.
Cons: The only thing that needs improvement is dining service. Not only did it take 30-45 minutes for drinks to be delivered to our table but my cousin got food poisoning from the Spicy Ahi Tuna that was served.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: The last , this time I stayed here had to change rooms because of mosquitos and nats this time I got bit up very bad from mosquito bites. Won't stay here again, rooms need upgrading for the prices they charge. Also lazy river closed early.
8.0
Anonymous
Very Good
08-11-2017
Pros: Waterpark
Cons: Extremely expensive
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice staycation and loved that they stored bags after checkout and allowed us to continue to use the facilities that day. Checking in at 4:00 pm and out at 11:00 am does not give enough time to enjoy the park.Not worth full price; nice discounted rate.
Cons: Check in was a mad house; took 45 minutes. No microwave in room which made bringing food not ideal. Resort food $ were OUTRAGEOUS.No outside food in park and charging $11 for a hot dog.Balcony in room covered in bird droppings.
;detailController.handleFacebook('SEO','Arizona Grand Resort & Spa', '49408', 'ACCOMMODATION', '4', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/49408H1.jpg', 'Phoenix', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Arizona Grand Resort & Spa', '49408', 'ACCOMMODATION', '4', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/49408H1.jpg', 'Phoenix', '', '', '', '');){kind=link}
