Water plays a key role at this six-acre property, which features fountains, adult and children's pools, a waterslide and a simulated lazy river. Guest rooms all feature separate sitting rooms.
Smoke free premises. 744 units, some kitchens. 2-5 stories, exterior corridors.
hot tub, steamroom, regulation golf, recreation programs, trails, health club, spa.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, child care, area transportation-Arizona Mills Mall.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 210 guests
Showing reviews 1 - 5 of 50
6.7
Felix
Pleasant
review category group of friends
09-19-2016
Pros: Good location
Cons: Housekeeping never came to clean my room on my final day/night.
7.5
Lloyd
Good
young couple
09-16-2016
Pros: good value overall
Cons: Location was meh, pool water mighta been cleaner
5.4
Melissa
Fair
family with young children
09-15-2016
Pros: The room.
Cons: The wait staff at sunday brunch they were slow for EVERYTHING from drinks to silverware my kids started to eat with fingers customer at nearby table gave my kids their silverware they didnt use and expensive for cold food and almost rude.
7.9
Edgardo
Good
family with young children
09-07-2016
Pros: The bed was great. The water park was awesome
Cons: Sofa bed. Carpet not so clean.
7.5
Andrea
Good
family with young children
09-07-2016
Pros: The room was nice and cool and the set up of the two rooms is nice. The water park being part of the hotel grounds was nice.
Cons: The prices of food/drinks is ridiculous! The condition of the water park with the expensive prices should be much better. The bathroom is tiny!
10.0
Vanessa
Exceptional
family with young children
09-06-2016
Pros: The resort was absolutely amazing. I would definitely come back and recommend He Arizona Grand Resort to everyone. Thank you for making it a wonderful weekend.
Cons: I have nothing bad to say about the resort.
10.0
Thomas
Exceptional
solo traveller
09-01-2016
Pros: Lovely property and an excellent pool!!
Cons:
10.0
Sahar
Exceptional
family with young children
08-30-2016
Pros: My kids loved the water park and we had a deluxe suite which was very comfortable. The staff was very polite and helpful and made our stay enjoyable. We will definitely be back !
Cons: I did not like the food at Aunt Chilada's. I was very disappointed.
7.5
Sven
Good
family with older children
08-29-2016
Pros: The size of the room was exceptional - restaurant in the lobby was great. Loved the outdoor seating and overall vibe of the resort.
The Lobby Grill staff was exceptionally friendly and attentive. Overall a good stay - room rate was fair and comparable.
Cons: the room lacked a modern feel. The mini fridge items are over priced. certain amenities not available - menu's for surrounding restaurants, usb ports, etc. Getting to the 5th floor from the parking area at the Camelback building was a challenge. A mixture of a lot of walking, stairs and elevators. At night the lighting around the walkways was virtually non-existing (hard to find the room).
The room rate was fair and comparable - but in the end it seemed pricey - with food costs from the restaurants.
9.2
Laurie
Wonderful
family with older children
08-27-2016
Pros: The bed was like sleeping in angel's wings. I crawled into bed and ended up sleeping for 12 hours.
Cons: Didnt like that they would close the lazy river or the slides once an hour. Would liked to have used the slides whenever we wanted or stay in the lazy river as long as we wanted.
10.0
Nicolette
Exceptional
Traveling as Couple
08-25-2016
Pros: Pool
Cons: Breakfast buffet was very limited in choices and layout was unusual
7.5
Dayna
Good
family with young children
08-25-2016
Pros:
Cons: Oasis hours too short.
8.3
Claire
Very Good
family with young children
08-25-2016
Pros: Staff excellent, special mention to Jake and Rashid around the pool. Bell boys exceptional, even though a few support Chelsea FC.
Cons: Cost of hotel food, quality of food, cost of drinks and resort tax was very expensive. Pool food cost more than room hire at the end of day.
9.2
Anthony
Wonderful
family with young children
08-23-2016
Pros: Water park is great. Bed was very comfy and clean. Close to shopping, restaurants, and within a block of grocery store.
Cons: Little outdated. No outlets available to charge phone on nightstand only found outlets by the sink...risky at best. Room had an old library type smell. No microwave in our room and had to empty mini bar if you wanted a fridge to use.
10.0
Dan
Exceptional
family with older children
08-18-2016
Pros: Excellent facilities
Cons: We wished the water park were open longer
6.3
Kori
Pleasant
family with older children
08-17-2016
Pros: Big resort
Cons: Drinks and food were overpriced and low quality
6.3
Cindy
Pleasant
review category group of friends
08-16-2016
Pros: Clean and comfortable
Cons: Over priced rooms and food.
8.3
Belinda
Very Good
review category group of friends
08-14-2016
Pros: Beautiful property. Rooms were clean upgraded satisfactorily.
Cons: I didn't like to that there is a charge to empty the morning mini bar just to utilize the refrigerator. Cabanas are over priced.
8.3
Luz
Very Good
family with young children
08-09-2016
Pros: Relatively close to home. The pool area has nice slides for children.
Cons: The very long lines to check in. There should be a faster system. The pool area has ridiculously expensive drinks. It's tough when couples with young children come for a staycation and a cocktail costs $12.
7.5
Todd
Good
family with young children
08-08-2016
Pros: The Oasis was good for the kids to swim and with plenty of pools, slides and a lazy river. The Rustler's Rooste Steakhouse was a great dinner option and they offer free rides to and from to restaurant.
Cons: I wished that The Oasis stayed open past 8pm and opened earlier than 10am. The checkout time was 11am, which meant it left very little time before checkout. I believe they accommodate a later checkout but for a fee.
7.0
James
Good
Family with Teens
08-06-2016
Pros: Oasis waterpark was fun
Cons: Nasty chlorine in pools was a turnoff. Resort fee of $50 seemed like a lot for what was offered.
7.9
Jens
Good
family with young children
08-05-2016
Pros: Bed was awesome.
Cons: Spoke with Alfredo and was overcharged for something we didn't request. Spoke with him a week later and he hung up on me after being so rude. In process of writing a letter to upper management because he overcharged me and also the rude service at check in and afterwards. So discouraged.
10.0
Mini
Exceptional
family with young children
08-04-2016
Pros: Service was great
Cons: Only one bathroom and only one way to enter it in your room.
5.8
Zephora
Okay
family with older children
08-04-2016
Pros: The rooms were very nice and big and very clean..
Cons: The staff there were very rude to my elderly mother just because she could wear a band on her wrist for the water park! Very unprofessional and rude!
8.3
Ms
Very Good
family with older children
08-03-2016
Pros:
Cons: Pools closed too early and food is way too expensive but we had an overall fantastic time.
4.2
Rebecca
Disappointing
family with young children
08-03-2016
Pros: The bets were uncomfortable It was too expensive to buy kids drinks at the pool and they do not let you bring your own So just to get a juice box for the kids we had to walk all way back to the room There was not enough shade and the pavers were very Hot
Cons: More staff and you should be able to bring your children drinks
5.8
Staycation
Okay
family with young children
08-02-2016
Pros: We liked the oasis water park although a little crowded and hard to get into lazy river
Cons: property was a little outdated, beds were ok and the rooms need to be upgraded, overpriced for amentities
10.0
Mrs
Exceptional
family with older children
08-02-2016
Pros: I had the absolute best time. Main purpose was for my daughters 8th bday, but I let my 16 year old son bring friends too. Thanks for making it amazing. We will definitely be back!!!
Cons:
10.0
Rebecca
Exceptional
08-01-2016
Pros: The whole experience.
Cons: The water park closed too early.
9.6
Regina
Exceptional
family with older children
08-01-2016
Pros: we loved the beds, we greatly appreciated the complementary rides to and from the pool
Cons: we wished we had a microwave in the room
10.0
Paula
Exceptional
family with older children
08-01-2016
Pros: Celebrating my granddaughters 13th bday. I messed up on reservations. I am a night shift respiratory therapist and sometimes forget days. When I realized my Res was for the 27th instead of 28th I was a little panicked. This was so important to my granddaughter. Your facility and booking.com understood and made it an amazing time for my granddaughter and her friends. Thank you so much!
Cons:
7.5
James
Good
family with young children
07-31-2016
Pros: Very satisfied
Cons: Nothing
9.6
Mitchell
Exceptional
family with young children
07-30-2016
Pros: Everything was awesome! The bed was incredibly comfortable. The water park was fantastic!
Cons:
8.8
Ann
Excellent
family with young children
07-30-2016
Pros: Staff at Waterpark great! Bartender at Park very helpful while waiting for our room.
Cons: Front desk staff very rude checking in and also when went to get room.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-29-2016
Pros: Friendly staff
Cons: No
5.0
Verified Hotel Guest
Fair
Solo Traveler
07-28-2016
Pros: dining room staff was courteous as was the staff at valet parking
Cons: Check in was a nightmare with front desk staff asking to hold $200 for incidentals(???) and extremely rude, specially when you have just arrived from a flight. Staff is young and needs a lot of training
8.3
Rick
Very Good
mature couple
07-28-2016
Pros: The pools were a little on the warm side. I know its hot in Az , it seems like the s prayers should have been on.
Cons:
10.0
Marc
Exceptional
family with young children
07-27-2016
Pros: This is the Best Staycatiom Destination for families with small children in Phoenix!
Cons:
5.0
Destiny
Fair
review category group of friends
07-27-2016
Pros: The water park was awesome the resort was beautiful
Cons: The room was a lil dirty and there were no trash bags and hair balls in the bathroom it definitely wasn't nice it looked like people had damaged the dry wall with there feet
7.5
Anthony
Good
mature couple
07-26-2016
Pros:
Cons: Too Expensive ($300/nite)
7.1
Martha
Good
family with young children
07-26-2016
Pros: The room was nice and large for all of us
Cons: Our room by the freeway, was noisy. Would have chosen a room closer to the Waterpark had I known.
6.3
Rafael
Pleasant
family with young children
07-26-2016
Pros: The water park is awesome, decent rooms. The place in general is a rip off.
Cons: Refridgerators are stocked with ridiculously expensive alcohol and snacks. Both times the fridge was missing items. Both times I let the staff know. Both times I was charged for those missing items. Everything they sell the cost an arm and a leg.
5.4
Michelle
Fair
family with young children
07-24-2016
Pros: Beds were very comfortable.
Cons: The check-in area was quite stuffy... maybe the AC wasn't working? Arrived on a hot day in July and it did not feel refreshing to enter the lobby. The hours of the water park need to be lengthened as well. Not opening until 10:00 and having checkout at 11:00 doesn't work well when a $49.00 resort fee is added per night.
5.4
Kim
Fair
family with older children
07-23-2016
Pros: King bed was comfortable.
Cons: Sofa bed was awful. Bathroom was tiny. Room was dated. Have stayed at much nicer hotels for 49$ a night, this time of year.
9.6
Chris
Exceptional
family with young children
07-22-2016
Pros: Great pool and extrem fun for all ages
Cons:
9.2
Martha
Wonderful
family with young children
07-22-2016
Pros: It's a great place to spend your vacation at..friendly staff, clean place and spacious rooms
Cons: The expensive mini bar in the room
7.0
Joseph
Good
family with young children
07-21-2016
Pros:
Cons: Treated like a criminal in front of my wife and 3 children
7.9
Dina
Good
mature couple
07-21-2016
Pros: The rooms and the grounds were well-kept and comfortable. The rooms were large and the beds comfortable.
Cons: The Oasis park hours do not extend into the evening. We had hoped to swim later in the evening and it was closed. It also does not open until 10 am, which happens to be the same time as check out. This limits the time we have to use the park.
10.0
Jessica
Exceptional
07-19-2016
Pros: Waterpark
Cons: No
7.0
Verified Hotel Guest
Good
Family with Teens
07-19-2016
Pros: Not loud at all
Cons: We waited 30 minutes when we checked in because they said they were all booked even though they showed our room was already paid for. No apologies or extra amenities to make up for it.
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