The property boasts a lush atrium with tall palms and koi ponds. Guest rooms have a retro, modern look.
Smoke free premises. 232 units. 5 stories, interior corridors.
Just n of Camelback Rd, on 26th St. Adjacent to Biltmore Fashion Park. 2630 E Camelback Rd 85016.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee).
Dining & Entertainment
Omaha Steakhouse, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee).
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 4 mi.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 35 guests
Showing reviews 1 - 5 of 35
7.9
Robert
Good
solo traveller
09-22-2016
Pros: Location, cleanliness, quiet
Cons: It seems in need of updafing
10.0
Earl
Exceptional
mature couple
08-25-2016
Pros: everything
Cons: checkin and out. computer problems slow
6.7
Anonymous
Pleasant
mature couple
08-17-2016
Pros: Great breakfast!
Cons: Terrible customer service. Manager and staff extremely unfriendly and rude!
7.5
Anonymous
Good
family with older children
08-08-2016
Pros: The location is the reason I chose the hotel
Cons: The only really annoying thing (which incidentally I find in many hotels) is that despite hanging my used towels on the rail in the bathroom to use again, your cleaning service simply ignore this and replace with clean towels. You strive to be environmentally conscious but do not practice what you preach.
7.0
Verified Hotel Guest
Good
Family with Young Children
08-05-2016
Pros: Great made to order omelets, french toast, etc. for breakfast, included in price. Lovely pool, even better than the picture! Very comfortable room, very good rate.
Cons: Extra $10 charge for parking that I was not aware of when booking. Also, the sofa-bed was uncomfortable (maybe that couldn't be helped), and dirty linens were left on it from the previous guest. (The hotel did send new linens quickly.)
7.1
Richard
Good
mature couple
07-27-2016
Pros: All was great with breakfast, very nice woman cooking. Pool was awesome'
Cons: Our room temp was never very cool. Was a little difficult to sleep.
2.5
Hanan
Poor
family with young children
07-12-2016
Pros: atrium fish ponds
Cons: kfast in weekend since people fly in those days
8.3
Lvgee
Very Good
family with older children
07-12-2016
Pros: Breakfast was good and FREE. Bed was very comfy. Pool was warm and big. Biltmore mall was directly across the street. Less then a 5 minute walk.
Cons: Front desk staff during the day was a bit rude or maybe she was just tired.
9.6
Sierra
Exceptional
mature couple
07-05-2016
Pros: Edith at the breakfast was awesome the whole front desk staff and breakfast staff were awesome
Cons: the pillows!!!!!!!!!!!!!!
10.0
Rachel
Exceptional
mature couple
06-30-2016
Pros: Such a convenient location to visit my sick friend. I loved the indoor atrium and breakfast area. Our room was perfectly comfortable and quiet. A lovely stay, we will be back.
Cons: Nothing
8.8
Lisa
Excellent
family with older children
06-28-2016
Pros: Food and drinks were great.
Cons: We were told that parking cost $10, yet were charged $20. Room was not ready at check-in and we were not allowed to pay cash upon check-out, although Sarah told us we could pay cash when I asked at check-in. They told my husband, upon check-out, that the payment had already been processed through a third party and they could not even check into the charges. We were not given a receipt. The staff at the desk were not polite and acted as if we were an annoyance. We are NOT complainers. We just expect to be treated with courtesy and integrity.
9.6
Anonymous
Exceptional
solo traveller
06-19-2016
Pros: Great value for the money
You get happy hour and a wonderful breakfast. Best
Location and nice staff
Cons:
10.0
Susan
Exceptional
mature couple
06-12-2016
Pros: Love the breakfasts! Great location...centrally located to what we wanted to do and close to the airport.
Cons:
7.1
Joanne
Good
solo traveller
06-09-2016
Pros: Beautiful location and interior of hotel is wonderful with fish pond, water features and plants & trees everywhere
Cons: House keeping was not good. One day my trash cans were left full and two other days coffee cups and used glasses were left in room.
7.9
Bustravelergirl
Good
mature couple
05-20-2016
Pros: Location. Walk to restaurants and shopping. Free breakfast abs happy hours. Suite rooms.
Cons: Property now charges for parking, it never used to. Accept dogs for a $50 fee. Much higher than many places.
9.6
Elizabeth
Exceptional
family with older children
04-26-2016
Pros:
Cons: That a side entrance wouldn't work with our key had to enter at the lobby!!
8.0
Verified Hotel Guest
Very Good
04-25-2016
Pros: Beuatiful hotel..
Cons:
5.0
Steven
Fair
mature couple
04-14-2016
Pros: Perfect location for our appointment
Cons: Poor pillows, no water saving toilets or shower, charged for poor wifi, powder eggs (?), shabby furniture and lighting
6.3
Frank
Pleasant
solo traveller
04-12-2016
Pros: The location can't be beat
Cons: This Embassy Suites has been here for a very long time. It's tired. The whole place needs a facelift. While the breakfast is still pretty good, the "happy hour" needs a little more happiness! The selections are few and we ended up going to the Steakhouse instead of having any free drinks. Hard to believe that this is now a Hilton property.
5.0
Richard
Fair
family with older children
03-26-2016
Pros: The location of the hotel was close to everything we wanted to do. The pool area was very nice. When we asked for something staff was very responsive.
Cons: The overall cleanliness was poor. Very slow anticipation at the breakfast area with many dishes around. They wère always out of coffee. The staff was good but seems like they could've been supervised or organized better. Overall organization was poor. Never saw a manager or supervisor.
10.0
Verified Hotel Guest
Exceptional
01-05-2016
Pros: Size of room
Cons: Happy Hour food was pretty bad.
8.3
Kimberly
Very Good
family with older children
12-31-2015
Pros: The rooms were spacious and clean
Cons:
8.8
Juan
Excellent
mature couple
11-09-2015
Pros: I like it because it was close to my place of business and the bar and staff were great !
like the place over all
Cons: the room smell like dirty, smelled like cigarettes and I could not turn the shower on I had to bathe in the tub
5.4
Henry
Fair
family with older children
09-06-2015
Pros: The indoors restaurant , the young Lady that checked us in we search for her being on duty everytime while we stayed she was the only one who took time and seem to really care I mean we came from outside walking from across the street at night time and she handed us water because we looked so tired and red.
The scenery on the inside of hotel Lobby awesome the outdoor lighting in pool area awesome they did keep the pool very very clean . The manager of the steak house couldn't do enough for us he was so very attentive took time to talk with us he made our dining experience the first night very enlightening .
Cons: The floors disquieting the wall paper coming off the wall in bathroom the sliding glass windows so dirty I had to clean them myself to even get a clear view of pool the air conditioner so loud that we had to shut it off just to get a few minutes peace my husband had to purchase a fan to h elp cool the place off the fans made an awful clanking noise as they turned to curculate the lamp in the dining table area kept flickering on and off huge stain on lounge chair I cleaned off bathroom so small could barely sit down and still h Ave room to shut the door the menu in room very dingy had to clean with Lysal wipe , refrigerator wasn't cold at all we had to keep our ice chest full of ice no mini bar water 4.99 a bottle didn't use it blankets very thin and some pillows fluffy some dead . Phone on tables dirty had to Lysal them was disappointed bad with room the elevator smelled really bad like a high school boys gym locker we couldn't take it anymore and checked out early.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-27-2015
Pros: Great staff. Great price with nice amenities.
Cons: Rooms were a little bit dated.
7.1
James
Good
solo traveller
07-23-2015
Pros:
Cons: should not have to pay for Wi-Fi
I will not stay at your hotel again unless wifi is no charge...I do business and need wi-fi
10.0
Anonymous
Exceptional
family with older children
06-06-2015
Pros: Seemed to be close to everything we wanted to do.
Cons:
5.4
Anonymous
Fair
review category group of friends
03-28-2015
Pros: Breakfasr
Cons: Mattress was too soft and facility was not clean or well kept
6.3
Patrick
Pleasant
mature couple
03-24-2015
Pros: Location
Cons: Maid service forgot to service our room.
Breakfast line for omelets was not separated from the line for pancakes and French toast, causing confusion and unnecessary delays.
6.3
Charles
Pleasant
family with older children
03-24-2015
Pros:
Cons: Room service maid did a poor job of cleaning room. Our top sheet was 6 inches from the bottom of the mattress and not tucked in. Hadn't experienced being short sheeted since high school.
6.5
Anonymous
Pleasant
solo traveller
03-03-2015
Pros: The room was very spacious
Cons: 1-The bedroom was very noisy because it was near by the road. They probably need thicker glass windows to black the outside noise.
2-The coffee machine wasn't working.
10.0
Sherrel
Exceptional
mature couple
02-17-2015
Pros: The room was spacious, the bed very soft and comfortable. My boyfriend is 6"7 and the bed size was perfect for him. We were celebrating his birthday and the hotel was beautiful and perfect for our romantic night together. The breakfast was a bonus for us, the food was delicious
Cons: There were more kids there than we expected for a Valentines weekend, but we got through it.
9.2
Anonymous
Wonderful
mature couple
02-14-2015
Pros: A very good location next the Biltmore Plaza shopping and restaurants. Room large and airy although décor a little dated. Very good breakfast with made to order omelet.
Cons:
8.8
Kim
Excellent
mature couple
12-10-2014
Pros: The location is terrific...walk to the mall and eateries......ambiance is lovely....pool is gorgeous
Cons: The breakfast and happy hour are slow, gave up each time because I got tired of waiting in line.
8.8
Anonymous
Excellent
mature couple
12-02-2014
Pros: We enjoyed all of the extras that were included - Manager's daily reception, made to order breakfast, free WiFi.
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