Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The property boasts a lush atrium with tall palms and koi ponds with turtles. The oversize guest rooms provide plenty of room to spread out and relax.
Smoke free premises. 232 units. 5 stories, interior corridors.
Just n of Camelback Rd, on 26th St. Adjacent to Biltmore Fashion Park. 2630 E Camelback Rd 85016.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee).
Dining & Entertainment
full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee).
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 4 mi.
Terms
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 51 guests
Showing reviews 1 - 5 of 50
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons: Room was extremely dirty.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Size of room
Cons: Happy Hour food was pretty bad.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: Moved rooms 4 times ... And AC was out in 3 rooms
10.0
Anonymous
Exceptional
08-11-2017
Pros: !Staff was very accommodating!
Cons: N/A
9.0
Anonymous
Wonderful
08-11-2017
Pros: Friendly staff
Cons: No.
7.0
Anonymous
Good
08-11-2017
Pros: Great made to order omelets, french toast, etc. for breakfast, included in price. Lovely pool, even better than the picture! Very comfortable room, very good rate.
Cons: Extra $10 charge for parking that I was not aware of when booking. Also, the sofa-bed was uncomfortable (maybe that couldn't be helped), and dirty linens were left on it from the previous guest. (The hotel did send new linens quickly.)
10.0
Anonymous
Exceptional
08-11-2017
Pros: nice room Great location
Cons: no
8.0
Anonymous
Very Good
08-11-2017
Pros: Friendly staff. Shuttle Service is great Location is good. Omaha SteakHouse onsite is good.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Complimentary cooked to order breakfast and very helpful staff. Manager's reception was also a great perk.
Cons: Hotel is showing age and wear.
7.0
Anonymous
Good
08-11-2017
Pros: The pool is GORGEOUS and well-maintained. Food is very good. Atrium is beautiful with koi fish and turtles (kids love it). Location is great, nice upscale mall right across the street.
Cons: The front desk staff at check-in. The lady who checked us in was extremely RUDE. We almost left and got another hotel because of her, even though we already paid for our room. That's how awful she was. I wish I knew her name!
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great lobby and guest amenities. Close to many different eating places.
Cons: Complimentary breakfast didn't start until 7:30 am on Saturday...much too late for the early riser and traveler.
5.4
Anonymous
Fair
08-15-2017
Will not return do to...
Pros:
Cons: Very dirty!!
3.8
Anonymous
Poor
08-14-2017
Poor
Pros: location
Cons: we did not have hot water in our room. I was there for surgery and had to take a cold shower..My 85 year old husband could not shave..really!!!!! Front desk personnel were pleasant but nothing really got accomplished. We have stayed there often...sadly not again
10.0
Anonymous
Exceptional
08-14-2017
Very nice, clean hotel, perfectly...
Pros: Very nice hotel with great shopping opportunity across the road.
The meet and greet at 5.30pm with other guests and complimentary drinks & nibbles was a really nice touch.
Cons: $12 to park the car overnight.
8.8
Anonymous
Excellent
08-13-2017
My 1st stay was better...
Pros: Beds are very comfy and I enjoyed the made to order breakfast. Omelets, bacon, French toast, pancakes and more. I also liked that it is located right across the street of a mall. Lot's of restaurant's and stores. I believe there is a movie theater within blocks too.
Cons: Although they have remodeled the swimming pool with cool colors it's not the same. It's smaller and it's not as deep as before. It goes from 3-5-3 feet again. I guess its ok and safer for small kids. Maybe that is why they changed it. I was disappointed that the hot tub was gone. ( I know it's hot in AZ but it relaxes my muscles lol).
6.3
Anonymous
Pleasant
08-10-2017
Pleasant
Pros:
Cons: There is a problem with the paiment, I seem to be charged twice. But my back has not cleared the payment yet.
7.5
Anonymous
Good
07-18-2017
Good
Pros: The bed was amazing.
Cons: The elevators smelled really bad.
9.6
Anonymous
Exceptional
07-15-2017
Good enough
Pros: Breakfast with fresh omlettes and great location for my business needs
Cons: Well, the rooms were a bit dated, but in perfect condition.
8.8
Anonymous
Excellent
07-12-2017
Fabulous
Pros: The breakfast was awesome.
Cons:
5.0
Anonymous
Fair
06-29-2017
Won't Stay There Again
Pros: The food and happy hour, the pool
Cons: The rooms could of been more modern for the area we were located. I have red bumps over my body and face which my husband took pics. I left 3 days earlier because I could not endure how the rooms where. The pics on the internet are not the same once you get in the rooms. It was a let down to me and my family . We are use to being in modern walk in showers and this hotel was not for me . I will never prepay again.
10.0
Anonymous
Exceptional
06-27-2017
Exceptional
Pros: Good choice for family trip to Arizona- Grand Canyon.
About 10-15 min. from airport & lots of eating places near hotel.
Also hotel is in nice area of Phoenix.
Would definitely stay there again.
Cons:
9.2
Anonymous
Wonderful
06-26-2017
Perfect for family get together!
Pros: Seven of us were on this trip for a family celebration. It is wonderful to have plenty of public spaces with service or other areas for relaxing and just plain conversation. Having a full breakfast, cooked to order, is a wonderful and included part of all Embassy Suites hotels.
Cons: Nothing comes to mind.
8.8
Anonymous
Excellent
06-05-2017
We normally love Embassy Suits......
Pros: The breakfast here is amazing.
Cons: The shower head did not work properly. The pull out bed was so thin the springs were coming through the mattress. The next door guests were allowed to get too loud. We had to call security and they didn't take care of the matter.
6.7
Anonymous
Pleasant
06-04-2017
Beautiful hotel. Needs some work.
Pros: Atmosphere was beautiful, pool was fun, breakfast was great. Manager Joy was very great.
Cons: I was moved around 2 times to find a room with working air conditioning. Was very uncomfortable without a/c.
7.5
Anonymous
Good
06-04-2017
Good
Pros:
Cons: The breakfast staff is rude. Everyone else was wonderful though.
4.2
Anonymous
Disappointing
03-06-2017
Only stay if you are...
Pros: The location next to the shopping center was great.
Cons: The staff could not handle the amount if people going through the morning breakfast - no coffee, no juice, food ran out within the first hour. The tables were not bussed so no where to sit. The hotel knew the amount of people staying the night but were not prepared.
7.1
Anonymous
Good
12-14-2016
Tired property
Pros: Great omelet!
Cons: Never did get Diamond level amenities thru Hilton Honors, shower dripped, TV in bedroom did not work (rm 337)
7.5
Anonymous
Good
10-18-2016
Good
Pros: The room was good. Did not have time for the pool. Wish I did. Omaha was good. Staff was fantastic.
Cons: Wifi is way too much to pay. Should be included.
7.1
Anonymous
Good
10-16-2016
Good
Pros: Love the breakfast. Bar staff was great.
Cons: My bathroom didn't have a bathtub. The bottled water in the room was overpriced. One of the outlets near the bed didn't work so I couldn't charge my phone near the bed. Hot breakfast should be served earlier.
6.7
Anonymous
Pleasant
09-29-2016
Pleasant
Pros:
Cons: Rooms smelled like tobacco, plumbing did not work particularly well, hotel is getting long in the tooth and is showing signs of wear and corrosion.
9.6
Anonymous
Exceptional
09-28-2016
A wonderful and peaceful place...
Pros: I love this hotel. It is beautiful with the fish pond and very quiet and pleasant.
Cons: The free appitizers were a little cheap.. but they were free.
5.0
Anonymous
Fair
09-27-2016
Passable
Pros: The rooms for special dinner 50th high school reunion were nice. Brkfst. Was good
Cons: They ran the smoke alarms twice and had to evacuate rooms within 1 1/2 hours at 1 am. No fire both times
They charged my credit card higher than what I booked on your site (booking.com). Why?
7.9
Anonymous
Good
09-22-2016
Good
Pros: Location, cleanliness, quiet
Cons: It seems in need of updafing
10.0
Anonymous
Exceptional
08-25-2016
Exceptional
Pros: everything
Cons: checkin and out. computer problems slow
7.1
Anonymous
Good
07-27-2016
Good
Pros: All was great with breakfast, very nice woman cooking. Pool was awesome'
Cons: Our room temp was never very cool. Was a little difficult to sleep.
2.5
Anonymous
Poor
07-12-2016
worest value for the money...
Pros: atrium fish ponds
Cons: kfast in weekend since people fly in those days
8.3
Anonymous
Very Good
07-12-2016
Good value for the price!
Pros: Breakfast was good and FREE. Bed was very comfy. Pool was warm and big. Biltmore mall was directly across the street. Less then a 5 minute walk.
Cons: Front desk staff during the day was a bit rude or maybe she was just tired.
9.6
Anonymous
Exceptional
07-05-2016
We'll be back
Pros: Edith at the breakfast was awesome the whole front desk staff and breakfast staff were awesome
Cons: the pillows!!!!!!!!!!!!!!
10.0
Anonymous
Exceptional
06-30-2016
Comfortable and relaxing
Pros: Such a convenient location to visit my sick friend. I loved the indoor atrium and breakfast area. Our room was perfectly comfortable and quiet. A lovely stay, we will be back.
Cons: Nothing
8.8
Anonymous
Excellent
06-28-2016
Great food and drinks, front-desk...
Pros: Food and drinks were great.
Cons: We were told that parking cost $10, yet were charged $20. Room was not ready at check-in and we were not allowed to pay cash upon check-out, although Sarah told us we could pay cash when I asked at check-in. They told my husband, upon check-out, that the payment had already been processed through a third party and they could not even check into the charges. We were not given a receipt. The staff at the desk were not polite and acted as if we were an annoyance. We are NOT complainers. We just expect to be treated with courtesy and integrity.
10.0
Anonymous
Exceptional
06-12-2016
Great place to stay in...
Pros: Love the breakfasts! Great location...centrally located to what we wanted to do and close to the airport.
Cons:
7.1
Anonymous
Good
06-09-2016
Friendly staff, great location, picturesque...
Pros: Beautiful location and interior of hotel is wonderful with fish pond, water features and plants & trees everywhere
Cons: House keeping was not good. One day my trash cans were left full and two other days coffee cups and used glasses were left in room.
7.9
Anonymous
Good
05-20-2016
Great location, satisfactory rooms.
Pros: Location. Walk to restaurants and shopping. Free breakfast abs happy hours. Suite rooms.
Cons: Property now charges for parking, it never used to. Accept dogs for a $50 fee. Much higher than many places.
9.6
Anonymous
Exceptional
04-26-2016
Great!!
Pros:
Cons: That a side entrance wouldn't work with our key had to enter at the lobby!!
5.0
Anonymous
Fair
04-14-2016
The hotel was a disappointment
Pros: Perfect location for our appointment
Cons: Poor pillows, no water saving toilets or shower, charged for poor wifi, powder eggs (?), shabby furniture and lighting
6.3
Anonymous
Pleasant
04-12-2016
Will stay at Courtyard next...
Pros: The location can't be beat
Cons: This Embassy Suites has been here for a very long time. It's tired. The whole place needs a facelift. While the breakfast is still pretty good, the "happy hour" needs a little more happiness! The selections are few and we ended up going to the Steakhouse instead of having any free drinks. Hard to believe that this is now a Hilton property.
5.0
Anonymous
Fair
03-26-2016
Great location nice people Great...
Pros: The location of the hotel was close to everything we wanted to do. The pool area was very nice. When we asked for something staff was very responsive.
Cons: The overall cleanliness was poor. Very slow anticipation at the breakfast area with many dishes around. They wère always out of coffee. The staff was good but seems like they could've been supervised or organized better. Overall organization was poor. Never saw a manager or supervisor.
8.3
Anonymous
Very Good
12-31-2015
This hotel is great friendly...
Pros: The rooms were spacious and clean
Cons:
8.8
Anonymous
Excellent
11-09-2015
Fabulous
Pros: I like it because it was close to my place of business and the bar and staff were great !
like the place over all
Cons: the room smell like dirty, smelled like cigarettes and I could not turn the shower on I had to bathe in the tub
5.4
Anonymous
Fair
09-06-2015
Change all the negative things...
Pros: The indoors restaurant , the young Lady that checked us in we search for her being on duty everytime while we stayed she was the only one who took time and seem to really care I mean we came from outside walking from across the street at night time and she handed us water because we looked so tired and red.
The scenery on the inside of hotel Lobby awesome the outdoor lighting in pool area awesome they did keep the pool very very clean . The manager of the steak house couldn't do enough for us he was so very attentive took time to talk with us he made our dining experience the first night very enlightening .
Cons: The floors disquieting the wall paper coming off the wall in bathroom the sliding glass windows so dirty I had to clean them myself to even get a clear view of pool the air conditioner so loud that we had to shut it off just to get a few minutes peace my husband had to purchase a fan to h elp cool the place off the fans made an awful clanking noise as they turned to curculate the lamp in the dining table area kept flickering on and off huge stain on lounge chair I cleaned off bathroom so small could barely sit down and still h Ave room to shut the door the menu in room very dingy had to clean with Lysal wipe , refrigerator wasn't cold at all we had to keep our ice chest full of ice no mini bar water 4.99 a bottle didn't use it blankets very thin and some pillows fluffy some dead . Phone on tables dirty had to Lysal them was disappointed bad with room the elevator smelled really bad like a high school boys gym locker we couldn't take it anymore and checked out early.
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