Guests find comfortable rooms and a friendly staff at this airport property, which is convenient to downtown. The larger suites offer sitting areas and kitchenettes.
Smoke free premises. 93 units, some efficiencies. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 103 guests
Showing reviews 1 - 5 of 50
10.0
Charles
Exceptional
Traveling as Couple
10-20-2017
Pros: the staff. In spite of my comments below, the restaurant servers were very good. It was the food and drink that were bad.
Cons: The restaurant food was not good. I ordered the soup and it was like water. I told the waitress and she said the cook just made it and it did not have time to 'thickin'. The margaritas were lemonade the bartender said they do not use margarita mix.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-20-2017
Pros: Clean and spacious room. Friendly staff and very close to airport.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: Beautiful room! Minimalist decor. Clean lines. Pleasant surprise.
Cons:
5.4
Erin
Fair
solo traveller
10-04-2017
Passable
Pros: Room was large and comfortable.
Cons: Hotel was under construction. Hard to find the entrance. Hallways were very creepy. Not good for a solo, female traveler. Bartender was nice, but restaurant was rundown. Overall, not a great impression.
6.3
Raymond
Pleasant
solo traveller
09-08-2017
Good
Pros:
Cons: Front under construction had a hard time finding the entrance
10.0
Terry
Exceptional
young couple
09-05-2017
Great stay
Pros: Newly remodeled (still in progress) great room
Cons: Wifi didn't work
5.0
Colette
Fair
solo traveller
07-07-2017
Not a good stay at...
Pros: The bed was very comfortable.
Cons: The staff wasn't that friendly. I said the coffee was cold in the morning and the front desk worker didn't say sorry or, I'll fix that. She did get right on the phone but, it was like she was annoyed. Plus, she did not acknowledge me at all. That alone can make a person feel bad about that hotel because you that type of attitude says "you are bothering me, but I have to do my job". The room was very dated and it was so old, I could not feel 100% comfortable because even though the room was obviously cleaned it can never be truly clean because it was so old. I really felt the price tag of $170 was way overpriced what I received. They didn't even have a complimentary breakfast, you had to pay for that too. I would not go back.
9.6
Athens
Exceptional
solo traveller
07-07-2017
Exceptional
Pros:
Cons:
6.3
Ron
Pleasant
solo traveller
06-19-2017
Pleasant
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
05-15-2017
Exceptional
Pros:
Cons:
7.1
Bonnie
Good
young couple
04-25-2017
Great staff!
Pros: The night desk clerk, Travis, was very helpful and patient. My husband is a severe diabetic and his blood level dropped suddenly in the middle of the night. I needed orange juice at 2:30 am. Travis left the desk to get me a glass of OJ. I had to return a few moments later for another glass, but he was very helpful and patient and ran to the kitchen for another glass. God bless him! Great attitude, very professional. Bonnie Bundy
Cons: Quality of room did not live up to theHilton name.
9.6
Karen
Exceptional
young couple
04-16-2017
Exceptional
Pros: Convenience
Cons: Bed was a bit too soft
9.6
Deborah
Exceptional
solo traveller
04-13-2017
Exceptional
Pros: Everything was comfortable and clean!! Very nice amenities for an affordable business/ airport hotel. Convenient on/off highway access and close to the airport. There is a great gas station and quick mart just down the street that was perfect for gassing up/ stocking up before returning the rental car and heading to the airport.
Cons:
6.7
Nina
Pleasant
solo traveller
04-10-2017
Pleasant
Pros: I was given a different and much quieter room after I discovered the room facing the road was very noisy. The Staff were very accommodating and wanted my experience to be a good one. The room was spacious and the bed was comfortable. They have afternoon tea/coffee and cookies. There is no noise from the airport.
Cons: This hotel is threadbare and is ready for a renovation. The rugs in the hallway are worn and ragged and there is constant music playing. The lobby is small and feels cramped. For the price you would have expected a better first impression.
6.7
Marc
Pleasant
family with young children
03-18-2017
The noisy air conditioners were...
Pros: The airport shuttle was nice and timely.
Cons: The air conditioners were way too noisy. Really was a deal killer. I wouldn't stay there again. It was terrible.
10.0
Carl
Exceptional
young couple
03-14-2017
Great place to stay close...
Pros: Did not eat there.
Cons: coffee
3.8
Anonymous
Poor
solo traveller
03-14-2017
Poor
Pros: Breakfast was good.
Cons: The entire place smelled like mold, especially the rooms. But what I disliked the most was that the hotel overcharged me and said that Booking.com had made the mistake. I promptly emailed the complaint to Booking.com and, notwithstanding the computer-generated response that they would get back to me, I have heard nothing.
9.2
Veronica
Wonderful
young couple
03-09-2017
Very nice!
Pros: Very nice rooms. The shampoo, conditioner, soap and lotion were very good quality. Loved the Keurig coffee maker.
Cons: The cleaning staff was a little loud in the morning in the hallways. Doors were slammed too early in the morning. I'm not sure if it was the staff or other guests.
10.0
Roger
Exceptional
solo traveller
03-07-2017
Exceptional
Pros:
Cons:
8.8
Lucy
Excellent
family with young children
03-06-2017
Fabulous
Pros: Great housekeeping service!
Cons: Everything was good!
7.9
Nicole
Good
solo traveller
02-28-2017
Good
Pros:
Cons:
7.5
Kylie
Good
solo traveller
02-23-2017
Good
Pros:
Cons:
8.3
Emil
Very Good
young couple
02-14-2017
Very good
Pros: Liked having the chef at breakfast to make the eggs
Cons: The bed was too hard, not very comfortable
7.1
Steen
Good
solo traveller
02-10-2017
Easy and convenient location
Pros: Location was excellent
Cons: Staff not very service minded late Saturday evening
9.2
John
Wonderful
young couple
01-18-2017
Good value and location.
Pros: Nice clean room with good temperature control and shower.
Cons: A little more expensive than it should be. Mattress was a little too soft for me.
10.0
Rick
Exceptional
young couple
01-02-2017
I look forward to staying...
Pros: First off I would like to say I am really pleased with the price of the room . It was one of the best rooms I've stayed in. I am considering making your hotel the one place I would like to book for all our travels . It's in a perfect location with a great deal along with a GREAT room . Thank you .
Cons:
7.1
Deborah
Good
young couple
01-01-2017
Sleepless in Phoenix
Pros:
Cons: Shuttle bus took more than an hour to pick us up, so didn't get enough sleep that night
10.0
Ken
Exceptional
young couple
12-30-2016
Great place to stay when...
Pros: Very quiet for being close to the airport. Beds were good, restaurant/lounge was good and comfortable. Likes the airport shuttle service as well.
Cons: I have no complaints.
10.0
Annola
Exceptional
solo traveller
12-28-2016
Perfect stay
Pros: Had a long layover and needed to rest comfortably for remainder of trip. The room was clean, cozy and extremely comfortable. will definatldy stay here again.
Thanks booking.com
:)
Cons: Loved it all
5.0
Nancy
Fair
solo traveller
12-09-2016
Disappointed!
Pros: I was stuck by flight problem. Didn't want to stay at airline offered roach motel. Just stayed at HG at Albany NY.Fabulous!!I gave desk my aarp card, no discount on bill. Paid $179.for a nice looking room. Darkening shade broken, jet tub not working,hot water tepid.
As an exausted traveler I expected a lot more from my favorite Hotel chain. :(
Cons: Price, food quality, attitude. :(
10.0
Patricia
Exceptional
young couple
11-27-2016
Excellent location for airport flights.
Pros: Excellent staff, comfortable bed.
Cons:
7.1
Des
Good
young couple
11-18-2016
It's okay
Pros: Nice cookies and drinks in the foyer!
Cons: Bathroom was tired
10.0
Clayton
Exceptional
solo traveller
11-10-2016
Very nice.
Pros: Nice layout, & Lobby. Great location near the airport. Rooms were perfect. Very comfortable place.
Cons: Nothing.
5.4
Amy
Fair
young couple
11-04-2016
Passable
Pros: It was okay. A place to sleep. Easy to get to and away from. Quiet.
Cons: Older not the type of place I like to stay.
7.5
Rueben
Good
young couple
11-02-2016
Good
Pros:
Cons:
9.2
Paul
Wonderful
review category group of friends
10-28-2016
Clean rooms, free parking, reasonably...
Pros:
Cons:
10.0
Howard
Exceptional
young couple
10-25-2016
Exceptional
Pros:
Cons:
9.6
Florice
Exceptional
solo traveller
10-10-2016
Exceptional
Pros: The room was clean and I felt safe ,the property and grounds was well kept ..
Cons:
9.6
Richard
Exceptional
young couple
10-09-2016
Very nice place to stay...
Pros: surprised at the large room with doors to the kitchen area and sitting area.The staff were nice and attentive. Friendly grill help as well. Sad to hear it is being renovated and hope they keep some of the old wood ambiance about it and not make it too modern. good place to stop over before heading to the airport.
Cons:
5.0
James
Fair
review category group of friends
10-05-2016
Only good point was a...
Pros:
Cons: No more than a 2 star rating. Very plain. Staff not very welcoming, just doing their job.
Room dated. A/c extremely noisy . Sleep not possible. Without switching off. Then of course, too hot to sleep.
5.0
Jason
Fair
family with young children
10-05-2016
Passable
Pros:
Cons: Pull out couch-bed was awful
6.7
Christopher
Pleasant
solo traveller
10-02-2016
Pleasant
Pros:
Cons: Had a very noisy person above me and kept me awake. When I called the desk - they responded - I can't stop a person from walking around in their room. I had to ask for a different room @ 1:30 am. I expected them to offer without me asking to move rooms.
8.8
Rose
Excellent
mature couple
09-28-2016
Night in Phoenix
Pros: Staff was very nice. She helped me print our boarding pass(think her name was Amanda).
Cons: Furniture had holes on the arms. Air conditioner was very noisy.
7.9
Robert
Good
young couple
09-15-2016
Good
Pros: The friendliness of the staff.
Cons: The air conditioning was as noisy as a jet engine.
9.6
Paul
Exceptional
family with young children
09-07-2016
Great location close to the...
Pros: Staff was very friendly and helpful. The location is close to the airport and there is a Waffle House next door. Other than that, there is little of interest close to the hotel. We left very early in the morning to catch a flight so we didn't try breakfast, but the famous Hilton Garden Inn cookies they put out next to the front desk were great. The room was spacious, comfortable, and clean. Free wifi works great.
When we left in our rental car, it was a 7-9 minute drive to the airport.
Cons: The pool looked tired and a bit forlorn, maybe because no one was using it.
10.0
Anonymous
Exceptional
mature couple
09-07-2016
Exceptional
Pros: very comfortable, clean, professional
Cons:
8.3
Charles
Very Good
young couple
09-06-2016
E
Pros: Airport pick up and return
Cons:
7.1
Katrinaone1
Good
young couple
08-17-2016
Good
Pros:
Cons:
10.0
Michelle
Exceptional
family with young children
08-15-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
08-08-2016
Exceptional
Pros: Location was great. Appreciated the free shuttle to and from the Airport. Great room.
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