Guests find comfortable rooms and a friendly staff at this airport property, which is convenient to downtown. The larger suites offer sitting areas and kitchenettes.
Smoke free premises. 93 units, some efficiencies. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 79 guests
Showing reviews 1 - 5 of 48
7.9
Robert
Good
young couple
09-15-2016
Pros: The friendliness of the staff.
Cons: The air conditioning was as noisy as a jet engine.
9.6
Paul
Exceptional
family with young children
09-07-2016
Pros: Staff was very friendly and helpful. The location is close to the airport and there is a Waffle House next door. Other than that, there is little of interest close to the hotel. We left very early in the morning to catch a flight so we didn't try breakfast, but the famous Hilton Garden Inn cookies they put out next to the front desk were great. The room was spacious, comfortable, and clean. Free wifi works great.
When we left in our rental car, it was a 7-9 minute drive to the airport.
Cons: The pool looked tired and a bit forlorn, maybe because no one was using it.
10.0
Anonymous
Exceptional
mature couple
09-07-2016
Pros: very comfortable, clean, professional
Cons:
8.3
Charles
Very Good
young couple
09-06-2016
Pros: Airport pick up and return
Cons:
10.0
Anonymous
Exceptional
young couple
08-08-2016
Pros: Location was great. Appreciated the free shuttle to and from the Airport. Great room.
Cons:
8.3
Dave
Very Good
solo traveller
06-28-2016
Pros: The staff helped this weary traveler get picked up from the airport and find his room. Everything was great except the air-conditioning was a little loud.
Cons:
9.6
Lanny
Exceptional
mature couple
06-18-2016
Pros: The staff and access to your restaurant so we wouldn't have to go on I 10 again! The staff was very friendly and helpful. The food delicious.
Cons: I think your furniture in 129 needs replacing. Very worn.
10.0
Cynthia
Exceptional
solo traveller
06-15-2016
Pros: The room and cleanliness
Cons: Not being able to stay longer
10.0
Susan
Exceptional
review category group of friends
06-10-2016
Pros: Location,location,location,& ease of parking!
Cons: N/A
10.0
Cecilia
Exceptional
mature couple
06-09-2016
Pros: Nice and comfortable room , great room layout!
Cons: Liked everything
10.0
Marco
Exceptional
review category group of friends
06-07-2016
Pros: Great location, clean and personnel friendly.
Cons: Nothing
8.3
Jim
Very Good
mature couple
05-31-2016
Pros: Perfect for short over night stay on route to vacation. Fast efficient pick up from airport and return.
Cons: In need of an update.
8.3
James
Very Good
mature couple
05-24-2016
Pros:
Cons: lazy buffet staff. every table had not been cleared from earlier patrons.
10.0
Charles
Exceptional
Traveling as Couple
05-16-2016
Pros: the staff. In spite of my comments below, the restaurant servers were very good. It was the food and drink that were bad.
Cons: The restaurant food was not good. I ordered the soup and it was like water. I told the waitress and she said the cook just made it and it did not have time to 'thickin'. The margaritas were lemonade the bartender said they do not use margarita mix.
7.1
Pat
Good
family with older children
05-15-2016
Pros: The room was clean and pretty.
Cons: The mattress was as hard as a rock.The pillows were very uncomfortable.
10.0
Ernest
Exceptional
mature couple
05-12-2016
Pros: Very nice room- great dining facilities
Cons: Surprised the "handicap room" we stayed in did not have a walk-in shower.....it was a tub
4.0
Verified Hotel Guest
Disappointing
05-06-2016
Pros: The convenience of being close to the Sky Harbor Airport and the shuttle service back and forth to the airport.
Cons: The room had a very strong smell of a room deoderizer that was attached to the fan. It made us wonder what smell they were covering up. The upholstered sofa and chair were pretty worn with the chair arms being thread bare.
10.0
Margaret
Exceptional
solo traveller
04-25-2016
Pros: I felt safe and comfortable
Cons:
8.8
David
Excellent
mature couple
04-10-2016
Pros: good clean room and friendly staff, only had an overnight while changing planes but great for that. Good pick up and drop off to SkyHarbour airport.
Cons:
8.3
Russell
Very Good
mature couple
04-07-2016
Pros: Great location for airport access.
Cons: Completely satisfied!
10.0
William
Exceptional
review category group of friends
04-05-2016
Pros: This hotel is a perfect respite for weary travelers. Our group of 5 stayed here after our hike up and down the Grand Canyon. Close to the airport and beautifully maintained. We would highly recommend!
Cons:
5.8
Nancy
Okay
mature couple
03-31-2016
Pros:
Cons: The bed was very uncomfortable
7.9
John
Good
mature couple
03-30-2016
Pros: Location to airport, shuttle within 5 mile radius, bar
Cons: beds maybe a little more comfortable, very loud somewhat outdated AC unit, shuttle not always at your disposal
2.0
Sergio
Poor
Business Traveler
03-04-2016
Pros: This is at best a 2 1/2 star hotel. It's old and outdated. This does not meet the star level expectations.
Cons:
7.1
Frances
Good
mature couple
02-20-2016
Pros: Room was larger than expected. Bed very comfy with great bedding.
Cons: desk clerk at check out was unfriendly and abrupt when we inquired about shuttle to airport.
9.6
Betty
Exceptional
mature couple
02-16-2016
Pros: We were very pleased with our stay
Cons: The TV service was not very good.
8.3
Sharon
Very Good
mature couple
02-04-2016
Pros: Friendly staff.
Cons: We could hear the footsteps in the room above us.
10.0
William
Exceptional
01-18-2016
Pros: Very nice, and the staff very friendly, just a good visit.
Cons: No
8.8
Alice
Excellent
family with older children
01-18-2016
Pros: The staff went above and beyond to accommodate us. Loved location. Rooms were clean!
Cons:
7.9
Andrea
Good
mature couple
01-07-2016
Pros: Location and room comfort
Cons:
5.0
K
Fair
young couple
12-06-2015
Pros:
Cons: Poor location for getting to places nearby. Their free shuttle has a 5 mile limit and Arizona Mills Mall was 5.1 miles to the edge of the parking lot. They would not take my wife there while I was in a conference. It was .1 miles too far. They also had issues with overcharging and now actively working on getting that issue resolved. It is not a very nice hilton overall, I have stayed in much nicer hotels for a lot less money.
10.0
Jimbo1249
Exceptional
mature couple
11-05-2015
Pros: Bartender was very polite and helpful
Cons:
8.8
Anonymous
Excellent
mature couple
10-04-2015
Pros: Location, bar staff
Cons: Uncomfortable bed
10.0
Ebony
Exceptional
Business Traveler
09-28-2015
Pros: First time in Phoenix, excellent customer service!
Cons:
6.7
Richard
Pleasant
mature couple
09-28-2015
Pros: Employees were extremely professional and courteous however the food was horrible. Breakfast and dinner.
Cons: Food was poorly prepared and poorly presented.
5.8
Paul
Okay
mature couple
08-07-2015
Pros: Place looks clean staff seem willing to please, but the system misses important details.
Cons: We got to the hotel at over 109 degrees and rushed down to the lovely pool complex. The water was soooo hot it was uncomfortable for us and the 4 other guests - the mothe 6 in Sedona had a better pool than a Hilton - something's wrong. The A/C was so loud in both rooms we had to turn it on to sleep and the pillows gave both of us a neck/head ach. Not my fathers Hilton. And the great kitchen didn't even have a real glass or ceramic coffee mug.
10.0
Dennis
Exceptional
family with older children
08-05-2015
Pros: Had to call Maintenance they responded quickly and took care of the issue
Cons:
9.2
Alex
Wonderful
young couple
06-21-2015
Pros: Its close to the airport with huge rooms. Great facilities for the price. Highly recommended.
Cons: Nothing.
9.6
Tim
Exceptional
mature couple
06-15-2015
Pros: The room was larger and better furnished than I had expected based upon rate. It was clean, the staff was very attentive and I felt very safe in this property.
Cons: Staying only one night (returning home following vacation and we were looking for a place to stay overnight near the airport). Did have some difficulty connecting to the free WiFi.
5.4
Anonymous
Fair
family with young children
06-01-2015
Pros: Close to the airport.
Cons: The airport shuttle wasn't 24 hours,they had to call a cab.The "adjustable" king bed was severely uncomfortable with big low spots where you sleep and did not adjust.
7.5
Anonymous
Good
mature couple
03-06-2015
Pros: The Room was nice. And The airport Van to the hotel was Great . We can late at night so it was right there and fast.
Cons: Not really anything
9.6
Deborah
Exceptional
mature couple
12-31-2014
Pros: Great staff, very friendly. Perfect location really enjoyed our stay.
Cons: The bed...wow. Time to replace the mattress! One side was dipped and low the other was like sleeping on a haystack. But... other than that, it was a great experience!
9.2
Edward
Wonderful
mature couple
12-01-2014
Pros: The rooms are actually mini suites.
Cons:
8.3
Donald
Very Good
mature couple
11-17-2014
Pros: Very much liked the pick up from the airpprt car rental.
Cons:
9.6
Pamela
Exceptional
mature couple
10-13-2014
Pros: Access to airport, airiness of rooms, comfortable bed
Cons:
10.0
Allan
Exceptional
mature couple
10-12-2014
Pros: Clean, quiet and spacious room at a very reasonable price.
Good little restaurant on premises, excellent office facilities and close to the airport.
Cons: Nothing, will stay there again on our next trip to Arizona.
9.6
Michael
Exceptional
solo traveller
09-29-2014
Pros: My flight was messed up because of the situation in Chicago and the staff could not have been more helpful to me in my hour of need. Many thanks to all
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