Guests find comfortable rooms and a friendly staff at this airport property, which is convenient to downtown. The larger suites offer sitting areas and kitchenettes.
Smoke free premises. 93 units, some efficiencies. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 103 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: Shuttle to airport
Cons: Do not offer upgrade or free breakfast to Hhornor Gold member.
8.0
Anonymous
Very Good
08-11-2017
Pros: This hotel was very nice. The room was nice, bed comfortable. Location was great.
Cons:
2.0
Anonymous
Poor
08-11-2017
Pros: This is at best a 2 1/2 star hotel. It's old and outdated. This does not meet the star level expectations.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: the staff. In spite of my comments below, the restaurant servers were very good. It was the food and drink that were bad.
Cons: The restaurant food was not good. I ordered the soup and it was like water. I told the waitress and she said the cook just made it and it did not have time to 'thickin'. The margaritas were lemonade the bartender said they do not use margarita mix.
5.0
Anonymous
Fair
08-11-2017
Pros: Parking of our vehicle while we travelled for 11 days.
Cons: I was told by an unknown staff that our vehicle could park at the hotel while we were gone. However, when we arrived we were given a different story. The charge was reduced, but still had to pay. The free parking was the main reason I chose this hotel.
5.0
Anonymous
Fair
07-07-2017
Not a good stay at...
Pros: The bed was very comfortable.
Cons: The staff wasn't that friendly. I said the coffee was cold in the morning and the front desk worker didn't say sorry or, I'll fix that. She did get right on the phone but, it was like she was annoyed. Plus, she did not acknowledge me at all. That alone can make a person feel bad about that hotel because you that type of attitude says "you are bothering me, but I have to do my job". The room was very dated and it was so old, I could not feel 100% comfortable because even though the room was obviously cleaned it can never be truly clean because it was so old. I really felt the price tag of $170 was way overpriced what I received. They didn't even have a complimentary breakfast, you had to pay for that too. I would not go back.
7.1
Anonymous
Good
04-25-2017
Great staff!
Pros: The night desk clerk, Travis, was very helpful and patient. My husband is a severe diabetic and his blood level dropped suddenly in the middle of the night. I needed orange juice at 2:30 am. Travis left the desk to get me a glass of OJ. I had to return a few moments later for another glass, but he was very helpful and patient and ran to the kitchen for another glass. God bless him! Great attitude, very professional. Bonnie Bundy
Cons: Quality of room did not live up to theHilton name.
9.6
Anonymous
Exceptional
04-16-2017
Exceptional
Pros: Convenience
Cons: Bed was a bit too soft
9.6
Anonymous
Exceptional
04-13-2017
Exceptional
Pros: Everything was comfortable and clean!! Very nice amenities for an affordable business/ airport hotel. Convenient on/off highway access and close to the airport. There is a great gas station and quick mart just down the street that was perfect for gassing up/ stocking up before returning the rental car and heading to the airport.
Cons:
6.7
Anonymous
Pleasant
04-10-2017
Pleasant
Pros: I was given a different and much quieter room after I discovered the room facing the road was very noisy. The Staff were very accommodating and wanted my experience to be a good one. The room was spacious and the bed was comfortable. They have afternoon tea/coffee and cookies. There is no noise from the airport.
Cons: This hotel is threadbare and is ready for a renovation. The rugs in the hallway are worn and ragged and there is constant music playing. The lobby is small and feels cramped. For the price you would have expected a better first impression.
6.7
Anonymous
Pleasant
03-18-2017
The noisy air conditioners were...
Pros: The airport shuttle was nice and timely.
Cons: The air conditioners were way too noisy. Really was a deal killer. I wouldn't stay there again. It was terrible.
10.0
Anonymous
Exceptional
03-14-2017
Great place to stay close...
Pros: Did not eat there.
Cons: coffee
9.2
Anonymous
Wonderful
03-09-2017
Very nice!
Pros: Very nice rooms. The shampoo, conditioner, soap and lotion were very good quality. Loved the Keurig coffee maker.
Cons: The cleaning staff was a little loud in the morning in the hallways. Doors were slammed too early in the morning. I'm not sure if it was the staff or other guests.
8.8
Anonymous
Excellent
03-06-2017
Fabulous
Pros: Great housekeeping service!
Cons: Everything was good!
8.3
Anonymous
Very Good
02-14-2017
Very good
Pros: Liked having the chef at breakfast to make the eggs
Cons: The bed was too hard, not very comfortable
7.1
Anonymous
Good
02-10-2017
Easy and convenient location
Pros: Location was excellent
Cons: Staff not very service minded late Saturday evening
9.2
Anonymous
Wonderful
01-18-2017
Good value and location.
Pros: Nice clean room with good temperature control and shower.
Cons: A little more expensive than it should be. Mattress was a little too soft for me.
10.0
Anonymous
Exceptional
01-02-2017
I look forward to staying...
Pros: First off I would like to say I am really pleased with the price of the room . It was one of the best rooms I've stayed in. I am considering making your hotel the one place I would like to book for all our travels . It's in a perfect location with a great deal along with a GREAT room . Thank you .
Cons:
7.1
Anonymous
Good
01-01-2017
Sleepless in Phoenix
Pros:
Cons: Shuttle bus took more than an hour to pick us up, so didn't get enough sleep that night
10.0
Anonymous
Exceptional
12-30-2016
Great place to stay when...
Pros: Very quiet for being close to the airport. Beds were good, restaurant/lounge was good and comfortable. Likes the airport shuttle service as well.
Cons: I have no complaints.
10.0
Anonymous
Exceptional
12-28-2016
Perfect stay
Pros: Had a long layover and needed to rest comfortably for remainder of trip. The room was clean, cozy and extremely comfortable. will definatldy stay here again.
Thanks booking.com
:)
Cons: Loved it all
5.0
Anonymous
Fair
12-09-2016
Disappointed!
Pros: I was stuck by flight problem. Didn't want to stay at airline offered roach motel. Just stayed at HG at Albany NY.Fabulous!!I gave desk my aarp card, no discount on bill. Paid $179.for a nice looking room. Darkening shade broken, jet tub not working,hot water tepid.
As an exausted traveler I expected a lot more from my favorite Hotel chain. :(
Cons: Price, food quality, attitude. :(
10.0
Anonymous
Exceptional
11-27-2016
Excellent location for airport flights.
Pros: Excellent staff, comfortable bed.
Cons:
7.1
Anonymous
Good
11-18-2016
It's okay
Pros: Nice cookies and drinks in the foyer!
Cons: Bathroom was tired
10.0
Anonymous
Exceptional
11-10-2016
Very nice.
Pros: Nice layout, & Lobby. Great location near the airport. Rooms were perfect. Very comfortable place.
Cons: Nothing.
5.4
Anonymous
Fair
11-04-2016
Passable
Pros: It was okay. A place to sleep. Easy to get to and away from. Quiet.
Cons: Older not the type of place I like to stay.
9.6
Anonymous
Exceptional
10-10-2016
Exceptional
Pros: The room was clean and I felt safe ,the property and grounds was well kept ..
Cons:
9.6
Anonymous
Exceptional
10-09-2016
Very nice place to stay...
Pros: surprised at the large room with doors to the kitchen area and sitting area.The staff were nice and attentive. Friendly grill help as well. Sad to hear it is being renovated and hope they keep some of the old wood ambiance about it and not make it too modern. good place to stop over before heading to the airport.
Cons:
5.0
Anonymous
Fair
10-05-2016
Only good point was a...
Pros:
Cons: No more than a 2 star rating. Very plain. Staff not very welcoming, just doing their job.
Room dated. A/c extremely noisy . Sleep not possible. Without switching off. Then of course, too hot to sleep.
5.0
Anonymous
Fair
10-05-2016
Passable
Pros:
Cons: Pull out couch-bed was awful
6.7
Anonymous
Pleasant
10-02-2016
Pleasant
Pros:
Cons: Had a very noisy person above me and kept me awake. When I called the desk - they responded - I can't stop a person from walking around in their room. I had to ask for a different room @ 1:30 am. I expected them to offer without me asking to move rooms.
8.8
Anonymous
Excellent
09-28-2016
Night in Phoenix
Pros: Staff was very nice. She helped me print our boarding pass(think her name was Amanda).
Cons: Furniture had holes on the arms. Air conditioner was very noisy.
7.9
Anonymous
Good
09-15-2016
Good
Pros: The friendliness of the staff.
Cons: The air conditioning was as noisy as a jet engine.
9.6
Anonymous
Exceptional
09-07-2016
Great location close to the...
Pros: Staff was very friendly and helpful. The location is close to the airport and there is a Waffle House next door. Other than that, there is little of interest close to the hotel. We left very early in the morning to catch a flight so we didn't try breakfast, but the famous Hilton Garden Inn cookies they put out next to the front desk were great. The room was spacious, comfortable, and clean. Free wifi works great.
When we left in our rental car, it was a 7-9 minute drive to the airport.
Cons: The pool looked tired and a bit forlorn, maybe because no one was using it.
8.3
Anonymous
Very Good
09-06-2016
E
Pros: Airport pick up and return
Cons:
8.3
Anonymous
Very Good
06-28-2016
Great staff, nice amenities
Pros: The staff helped this weary traveler get picked up from the airport and find his room. Everything was great except the air-conditioning was a little loud.
Cons:
9.6
Anonymous
Exceptional
06-18-2016
Very relaxing and will come...
Pros: The staff and access to your restaurant so we wouldn't have to go on I 10 again! The staff was very friendly and helpful. The food delicious.
Cons: I think your furniture in 129 needs replacing. Very worn.
10.0
Anonymous
Exceptional
06-15-2016
Excellent facility and staff
Pros: The room and cleanliness
Cons: Not being able to stay longer
10.0
Anonymous
Exceptional
06-10-2016
Great hotel in busy city...
Pros: Location,location,location,& ease of parking!
Cons: N/A
10.0
Anonymous
Exceptional
06-09-2016
Great choice
Pros: Nice and comfortable room , great room layout!
Cons: Liked everything
10.0
Anonymous
Exceptional
06-07-2016
I will recommend this hotel....
Pros: Great location, clean and personnel friendly.
Cons: Nothing
8.3
Anonymous
Very Good
05-31-2016
Perfect stopover hotel.
Pros: Perfect for short over night stay on route to vacation. Fast efficient pick up from airport and return.
Cons: In need of an update.
8.3
Anonymous
Very Good
05-24-2016
Very good
Pros:
Cons: lazy buffet staff. every table had not been cleared from earlier patrons.
7.1
Anonymous
Good
05-15-2016
Good
Pros: The room was clean and pretty.
Cons: The mattress was as hard as a rock.The pillows were very uncomfortable.
10.0
Anonymous
Exceptional
05-12-2016
Very nice hotel; very convenient...
Pros: Very nice room- great dining facilities
Cons: Surprised the "handicap room" we stayed in did not have a walk-in shower.....it was a tub
10.0
Anonymous
Exceptional
04-25-2016
Exceptional
Pros: I felt safe and comfortable
Cons:
8.8
Anonymous
Excellent
04-10-2016
Fabulous
Pros: good clean room and friendly staff, only had an overnight while changing planes but great for that. Good pick up and drop off to SkyHarbour airport.
Cons:
8.3
Anonymous
Very Good
04-07-2016
Very good
Pros: Great location for airport access.
Cons: Completely satisfied!
10.0
Anonymous
Exceptional
04-05-2016
Close to Sky Harbor and...
Pros: This hotel is a perfect respite for weary travelers. Our group of 5 stayed here after our hike up and down the Grand Canyon. Close to the airport and beautifully maintained. We would highly recommend!
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