Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Social Scene): After work, I'll come have a drink in the historic lobby bar. Built in 1936 as a bank, there are beautiful original details throughout.
Housed in an Art Deco and former bank building, this unique property features an ornate lobby with original details and comfortable guest rooms with the latest amenities. Don't miss the rooftop bar.
Smoke free premises. 170 units. 12 stories, interior corridors. Accessibility (Call).
Cons: I payed nearly 350 dollar per night for a simple room, that every single morning the air-conditioning made an extremely loud terrifying noise! Breakfast was very simple!
10.0
Sun
Exceptional
solo traveller
04-07-2018
Exceptional
Pros:
Cons:
8.3
Mitko
Very Good
solo traveller
04-03-2018
Very good
Pros:
Cons:
9.6
Anonymous
Exceptional
review category group of friends
03-28-2018
I would stay again but...
Pros: The bed was comfortable
Cons: I think on top of what I already paid for the room to charge an extra $32 for parking is outrageous.
8.8
Thomazalexandre
Excellent
solo traveller
03-23-2018
Fabulous
Pros:
Cons:
9.6
Edgar
Exceptional
review category group of friends
03-19-2018
We had an excellent experience,...
Pros:
Cons:
9.6
Melanie
Exceptional
family with young children
03-12-2018
Exceptional
Pros:
Cons:
8.3
Mike
Very Good
young couple
03-09-2018
My wife and I were...
Pros: Access to local restaurants.
Cons: Pillows we're a little too soft for our liking
9.6
Tami
Exceptional
solo traveller
03-06-2018
Nice if no charge for...
Pros: Nice linen on bed nice shower
Cons: Charged me 35.00 for valet parking.
No mention of this..
This is the only parking at
Hotel...
9.2
Barbara
Wonderful
review category group of friends
03-05-2018
Superb
Pros:
Cons:
9.6
Lou
Exceptional
review category group of friends
02-28-2018
Exceptional
Pros:
Cons:
8.3
Peter
Very Good
young couple
02-24-2018
Very good
Pros: Conf room excellent. Business center not so good. Excellent staff help.
Cons:
10.0
Cindi
Exceptional
young couple
02-01-2018
Exceptional
Pros: View was nice
Cons: Bed was a bit stiff
7.5
Robin
Good
review category group of friends
01-25-2018
Nice stay, perfect location -...
Pros: Breakfast buffet should be included with a guest's stay.
$15 for the limited options was a bit pricey.
Cons: Internet was slow and iffy
A more well-stocked pantry would be a plus as there are few convenience stores in the area.
10.0
Jiaqing
Exceptional
review category group of friends
01-25-2018
Exceptional
Pros:
Cons:
4.2
Paul
Disappointing
young couple
01-22-2018
If you want to sleep...
Pros: Soft piloows
Cons: Banging noises waking us 4 to 5 times a night. Complained twice but nothing done. Exhausted by sleep deprivation after 3 nights of broken sleep.
10.0
Sandra
Exceptional
review category group of friends
01-18-2018
I will stay here ever...
Pros:
Cons:
9.6
Glenda
Exceptional
solo traveller
01-15-2018
I enjoyed my cozy and...
Pros: The bed was very comfortable. The building was quiet and clean. I liked having a refrigerator and easy access to the ice machine. The lighting in the bathroom and the use of mirrors added to the room’s appeal. I didn’t partake in the food offered, so I can’t speak on this. It was super close to the Convention Center and my colleagues staying at neighbouring hotels.
Cons: Compared to my hotel visit last year in another city, my room was smaller and a bit dark. Once I adapted, I really liked it. I was hoping for a tub, and there was only a shower.
9.2
Doc
Wonderful
solo traveller
01-07-2018
Good.
Pros: The lobby.
Cons: The toilet seat was loose.
10.0
Peter
Exceptional
young couple
01-04-2018
Perfect location downtown Phoenix.
Pros: Nice rooftop with sunbeds and shower.
Cons:
10.0
Phoebe
Exceptional
young couple
12-30-2017
Exceptional
Pros: I was so happy that we were able to come in a little early at the end of our trip, and check out a little late. We needed the Hilton to be flexible and they here! The staff was so kind and friendly. We also took advantage of the fitness center, it was very nice.
Cons:
9.2
Francisco
Wonderful
young couple
12-30-2017
What a stay- cation should...
Pros: I loved how well the staff treated us. Very kind, professional. I really loved the view from every point in the building.
Cons: I did not like that they had no self parking, spent $32 just for them to park my car. And I didn't even have access to my vehicle to grab any little things I forgot in my car.
5.4
Dawn
Fair
solo traveller
12-19-2017
Passable
Pros: it was a very cool old building that had been restored.
Cons: The room had a noise in the wall that kept me up all night. They charged me $15.00 for a continental breakfast and $3.00 for a diet coke.
10.0
Jennifer
Exceptional
young couple
12-17-2017
Magical!
Pros: This hotel is within safe walking distance to the Orpheum Theater in Phoenix,AZ.
Cons: I didn't like having to pay $35 for parking...valet parking only..on top of your registration price.
9.2
Anonymous
Wonderful
solo traveller
12-14-2017
Superb
Pros:
Cons:
9.2
Doc
Wonderful
solo traveller
12-14-2017
Superb
Pros: The hobby is comfortable and beautiful. Some maintenance was needed in the bathroom. The staff is a little "Nazi" about smoking near the doors and the laws or rules discriminating against cigarette smokers will prevent me from staying here again.
Cons: There was no service bar in the room.
10.0
Amy
Exceptional
review category group of friends
12-14-2017
Exceptional
Pros:
Cons:
8.3
Debcrouse
Very Good
solo traveller
12-13-2017
I've stayed here many time,...
Pros: The location is lovely
Cons: I didn't plan ahead on a sold out weekend so I ended up with a room on the 2nd floor. Between the outside traffic and pedestrian noise and being on the second floor with the gym and meeting rooms is was a terrible experience.
9.2
Srikanth
Wonderful
young couple
12-10-2017
Superb
Pros:
Cons:
10.0
Ishac
Exceptional
young couple
12-06-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
solo traveller
12-04-2017
Superb
Pros:
Cons:
7.5
Prachi
Good
young couple
11-27-2017
Good
Pros: Rooms and location
Cons: The parking fee is too high
9.6
Ursab
Exceptional
family with young children
11-27-2017
Nook and comfy beds
Pros: Friendly Staff, butter cake, and short ribs. The hotel is within walking distance of Symphony hall, and theatres. The rooms are spacious and the beds are comfortable. Make sure you go to the onsite restaurant. The service was slow but the food was good. You gotta try the short ribs - tender and flavorful. And the butter cake - delicious!
Cons:
6.7
Emily
Pleasant
young couple
11-26-2017
Pleasant
Pros:
Cons:
7.5
Anonymous
Good
mature couple
11-24-2017
Good
Pros:
Cons:
10.0
Cameron
Exceptional
family with young children
11-07-2017
Overall very nice.
Pros: Great location. Easy to get around downtown.
Cons:
10.0
Kathryn
Exceptional
review category group of friends
11-06-2017
Other than the problem of...
Pros: The rooms were nice, clean, and comfortable. The staff was very helpful. Breakfast was good.
Cons: We booked a room with 2 queen beds in June. When we arrived at the hotel, we were informed that there were no more rooms with 2 queen beds available. We were offered a king bed which was unacceptable to us. We asked about an upgrade. The hotel staff was willing to grant us this however the suite still had only 1 bed and a rollaway was needed. Again, we were informed that there was no rollaway available. They then offered us two different rooms with a king bed in each for the same price as one room with 2 queen beds. This we gladly accepted.
7.5
Anonymous
Good
mature couple
11-04-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
11-02-2017
Nice hotel in downtown Phoenix
Pros: The hotel was very nice. The room was super spacious even for a two bed. We were given a room in a private area and had to go through a keyed door that led to our hallway that was shared with another room.
Cons: We had to keep our curtains closed because they were having the windows cleaned. Not a huge deal, it just meant no natural light. The breakfast buffet was a little scattered, they only had to two servers working and we got ignored for a bit, had to wait for refills, etc.
10.0
Fallon
Exceptional
solo traveller
11-01-2017
Exceptional
Pros:
Cons:
10.0
Sandra
Exceptional
review category group of friends
10-26-2017
Beautiful, historic, great location; Loved...
Pros: Didn't have much time here but it's a beautiful hotel. I will definitely be back for a longer stay.
Cons:
10.0
Lori
Exceptional
review category group of friends
10-17-2017
Exceptional
Pros:
Cons:
10.0
Terri
Exceptional
family with young children
10-16-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-09-2017
Exceptional
Pros:
Cons:
9.6
Qiaomu
Exceptional
review category group of friends
10-08-2017
Very nice.
Pros: The room is very large, and the bed is comfortable. And we add one more person(3 in total) with no further charge. The front desk also very kind.
Cons: The air conditioner is too noisy. A little bit expensive.
7.1
Nikica
Good
solo traveller
10-05-2017
Good
Pros:
Cons:
10.0
Fiona
Exceptional
young couple
10-02-2017
Exceptional
Pros:
Cons:
9.6
Hilda
Exceptional
young couple
09-29-2017
I was a great experience
Pros: Breakfast was excellent, and bed was very comfy.
Cons: No visitor parking
8.3
Aaron
Very Good
young couple
09-28-2017
If you smoke, stay away.
Pros: Close for my need.
Cons: No designated smoking area (I'm starting to feel discriminated against because I smoke). Had to smoke outside the hotel...what an inconvience. Towels too small. I'm 6'3. Towel wouldn't fit around my 6 yr old let alone me.
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