Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Social Scene): After work, I'll come have a drink in the historic lobby bar. Built in 1936 as a bank, there are beautiful original details throughout.
Housed in an Art Deco and former bank building, this unique property features an ornate lobby with original details and comfortable guest rooms with the latest amenities. Don't miss the rooftop bar.
Smoke free premises. 170 units. 12 stories, interior corridors. Accessibility (Call).
Cons: The sun shined RIGHT IN OUR FACES every morning. The beds were uncomfortable. We didn't get more than a few hours of sleep each night because of the sun.
10.0
Anonymous
Exceptional
07-12-2017
Exceptional
Pros:
Cons: We had a handicap room which made the shower very confining. Also there was no a/c in the bathroom we had to prop the door open.
10.0
Anonymous
Exceptional
07-11-2017
Exceptional
Pros: The staff were wonderful! The atmosphere was excellent. I just wish they had more parking. Our car was parked in the parking garage across the street and broken into.
Cons: The parking.
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros: Gorgeous hotel and super comfortable beds! Loved this hotel... will definitely be back!
Cons:
9.6
Anonymous
Exceptional
07-03-2017
Overall had a great stay...
Pros: The location was perfect for what I needed. The hotel was very clean and the staff very accommodating.
Cons: The parking situation could have been better. They have only valet parking and charge $32 a day. I would have rather self parked for a cheaper price.
10.0
Anonymous
Exceptional
06-18-2017
Exceptional
Pros: The breakfast staff and meal offered was exceptional.
Cons: All was good.
10.0
Anonymous
Exceptional
06-08-2017
Awesome Value for the Money.
Pros: The room was superb and a great location for all downtown Phoenix activities.
Cons: Better Parking.
10.0
Anonymous
Exceptional
06-04-2017
Exceptional
Pros: bed fresh, clean and quality
Cons:
9.6
Anonymous
Exceptional
05-24-2017
A really nice, clean hotel...
Pros: The suite that I had was large, very clean, and nicely appointed. The building - a historic renovated bank - is very unique and very nice. The staff was very nice and helpful.
Cons: I was not given a WiFi code. The breakfast was fair.
10.0
Anonymous
Exceptional
05-08-2017
I will stay here whenever...
Pros: The rooms are clean and modern, with refrigerator, microwave and coffee maker, the staff is very friendly, and the breakfast buffet is outstanding! Also great location downtown.
Cons: No on-site parking, but the valet service is fast, efficient and friendly.
6.7
Anonymous
Pleasant
04-24-2017
Pleasant
Pros: Good Extra bad.
Cons: Nothing especially
6.3
Anonymous
Pleasant
04-22-2017
Bad value for this money
Pros: Rooftop view and cleanness of the room. Kind of friendly stuff.
Cons: I don't like value for this money. Bad (slow) internet connection. Breakfast for 15$ is so so. No parking available for price less than 30$ per night. No swimming pool in compare with other hotel around.
8.3
Anonymous
Very Good
04-12-2017
Great stay in phoenix center,...
Pros: Nice rooms. Clean. Business centee. Great.
Cons: Nothing.
10.0
Anonymous
Exceptional
03-13-2017
Great ole' hotel!
Pros: Beautiful hotel!! Was an old bank and you can see where the tellers were. Hilton did a great job turning it into a hotel.
Cons: Nothing. It was perfect!!
8.8
Anonymous
Excellent
03-11-2017
Well situated business hotel. The...
Pros:
Cons: No espresso coffee available for breakfast. It cannot be so difficult to arrange one would think.
9.6
Anonymous
Exceptional
02-04-2017
Exceptional
Pros: The room was quiet, clean and looked new. The bed was very comfortable.
Cons:
9.2
Anonymous
Wonderful
01-02-2017
Great stay at the Hilton
Pros: Cleanliness of hotel. The room was awesome. Front desk staff was great. Valet attendants, Marco and his boss, (I think his name was William) were excellent.
Cons: N/A
10.0
Anonymous
Exceptional
12-17-2016
Great a Downtown stay
Pros: Concert
Cons:
9.2
Anonymous
Wonderful
11-23-2016
Superb
Pros:
Cons: Add a cosmetic mirror in the bathroom.
10.0
Anonymous
Exceptional
10-31-2016
Exceptional
Pros: Location
Cons: Pillows and bed not too comfortable
8.8
Anonymous
Excellent
10-10-2016
Historical rebirth in downtown Phoenix
Pros: Great location for business or fun. Just need a pool and it would an awesome "Go to" for my Phoenix visits.
Cons:
5.8
Anonymous
Okay
10-07-2016
Coffe machine broken
Pros: Nice bed
Cons: Our kurig coffe machine did not work, I need my coffe first thing in the am had a long early drive, could not have my coffe, very frustrated we had to leave earlier than planned to get coffe, Also location very bad neighborhood, alot of homeless. Not safe to be out
9.6
Anonymous
Exceptional
09-30-2016
Exceptional
Pros: The valet service was excellent and the room was HUGE!
Cons:
7.1
Anonymous
Good
09-26-2016
Will revisit
Pros: Beds excellent
Cons: Breakfast selection limited
10.0
Anonymous
Exceptional
09-15-2016
Exceptional
Pros: Fantastic room, extremely confortable
Cons:
9.2
Anonymous
Wonderful
09-13-2016
Superb
Pros: Excellent choice, close to concert venue.
Cons: Adele canceled
10.0
Anonymous
Exceptional
09-07-2016
Fun
Pros: Everyone was nice as it was my first time in the area
Cons:
10.0
Anonymous
Exceptional
08-12-2016
Exceptional
Pros: Great place and staff
Cons:
9.2
Anonymous
Wonderful
07-28-2016
Superb
Pros: nice, clean brand new. great value for money. Really good restaurant attached to the hotel.
Cons:
9.2
Anonymous
Wonderful
07-06-2016
Nice place
Pros: Nice clean facility.
Cons: Parking is an issue
10.0
Anonymous
Exceptional
06-30-2016
Great location to the convention...
Pros: Staff very friendly and accommodating when I had requested extra pillows
Cons:
9.6
Anonymous
Exceptional
06-22-2016
On the whole the hotel...
Pros:
Cons: I could hear someone from the vent in the bathroom talking clearly - could hear EVERYTHING from the other bathroom. This was the only thing which disturbed me.
5.4
Anonymous
Fair
06-16-2016
will not be staying there...
Pros: beds
Cons: Charged me $35.00 for valet without letting me know first
2.5
Anonymous
Poor
06-15-2016
Terrible
Pros: Nothing
Cons: Terrible customer service. I will never use their service again.
10.0
Anonymous
Exceptional
05-31-2016
excellent
Pros: Very clean anb happy staff.
Cons: They were no pool.
8.8
Anonymous
Excellent
05-29-2016
Nice place to stay
Pros: Nice clean and modern interior
Cons: Mini bar was completely empty
9.6
Anonymous
Exceptional
05-24-2016
Great hotel
Pros: Was a great location as we needed to be near convention center. Very friendly staff, room was great too and bed very comfortable.
Cons: The only thing I would have liked would have been a pool.
7.9
Anonymous
Good
05-16-2016
Good
Pros:
Cons: Parking instructions and help from curbside staff was casual/ inattentive/ not helpful.
9.6
Anonymous
Exceptional
04-11-2016
Pleasant place to stay
Pros: The history of the building fascinated me.
Cons: More on the history...
9.2
Anonymous
Wonderful
04-03-2016
Superb
Pros: Location was really good
Cons: The spruce is pretty steep
7.9
Anonymous
Good
03-26-2016
Good
Pros: Nice comfortable room
Cons: Only valet parking $ 27, breakfast although good $15 a person.
8.8
Anonymous
Excellent
03-21-2016
Nice place, near the Convention...
Pros: Location to Convention Center. Near food places and mini malls
Cons: You could have advised visitors that nearby places have loud music and loud events that keeps one up at night sometimes. I stayed there 5 nights and 3 of those nights were bombarded with loud music events. Horrible
9.2
Anonymous
Wonderful
03-14-2016
Superb
Pros: Our room was spacious and beautiful in Art Deco style and shades of blue.
Cons: Expensive.
7.9
Anonymous
Good
03-11-2016
Priced right, great location, needs...
Pros: rooms recently re-done, very comfortable. breakfast was fine for a buffet (potatoes over done), oatmeal and fruit was great, coffee was good. front desk personnel were excellent. location near convention center was great.
Cons: when walking in the room it seemed as though the windows were open, the noise from the street was terrible. the windows are not doing anything to keep the noise out, although the room was comfortable, i didn't sleep much at all.
7.1
Anonymous
Good
02-15-2016
Good
Pros: I was able to walk to a number of downtown locations within minutes- facility is centrally located.
Cons: Food at the breakfast buffet was not enjoyable. Was a bit overpriced as it has basic accommodations
;detailController.handleFacebook('SEO','Hilton Garden Inn Phoenix Downtown', '237971', 'ACCOMMODATION', '3', '', '', 'http://aff.bstatic.com/images/hotel/max500/618/61859246.jpg', 'Phoenix', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hilton Garden Inn Phoenix Downtown', '237971', 'ACCOMMODATION', '3', '', 'http://aff.bstatic.com/images/hotel/max500/618/61859246.jpg', 'Phoenix', '', '', '', '');){kind=link}
