Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Relax in the lobby with a full bar and food available 24 hours. Modern and spacious guest rooms are perfect for either business or leisure travel.
Smoke free premises. 127 units. 4 stories, interior corridors.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 323 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-23-2017
Pros: I love the staff.. very friendly and warm. The rooms were nice and very comfortable.
Cons: The breakfast was not good. Eggs had a weird texture and there wasn't enough options at this location like we have experienced against other Hyatts. Would have also been better if there was a jacuzzi.
10.0
Vaniece
Exceptional
Solo Traveler
06-23-2017
I stay often, I feel safe there. The location is ideal for where I need to go. The breakfasts are excellent.
Pros: The staff is first rate.
Cons: No
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros: Not very much. Oh, the room had a refrigerator.
Cons: The night before our stay in N. Phoenix, we stayed in a Hyatt Place (HP) in Gilbert & were pleasantly surprised by the staff, the amenities, the food and the room. The HP in N. Phoenix lacked a lot of the features/atmosphere we enjoyed @ HP in Gilbert.
10.0
Stephen
Exceptional
Business Traveler
06-23-2017
Pros: everything.
Cons: Nothing.
10.0
Blanca
Exceptional
Traveling as Couple
06-23-2017
Pros: The room had a nice view and I loved the small living area
Cons: The carpet was dirty, it had stains that should be removed before the room is occupied.
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Friendliest staff I have had in a long time. Very personable and accommodating.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The staff was great. The room was clean and comfortable and the breakfast's were great. Will stay there again.
Cons: No
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros: Nice facility, spacious rooms, good breakfast. Stay away from the freeway side though.
Cons: Spent 2 nights there. First night was in a double bed room (we reserved king)room on the freeway side of the hotel. Noise was unbearable all night. After talking with the hotel management in the morning they moved us to another room for the second night.
8.0
Douglas
Very Good
Traveling as Couple
06-23-2017
Pros: The staff is very friendly and helpful. Very clean hotel lots of parking. 5 Star staff!!!
Cons: Rooms are a bit dated no USB plugs but they did have free plug in adapters at the desk. Small but very clean pool.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: Great staff and beautiful room however, see below
Cons: Would be nice if in description to have a Note: the hotel is backed right up next to Freeway! VERY noisy!
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Free parking, great size rooms, full breakfast included in the rate, high quality hotel, good price.
Cons: Would have been nice to have a microwave in the room
10.0
Aaron
Exceptional
Family with Young Children
06-23-2017
Pros: Hotel staff was great. So convenient having food, coffe, sweets and a full service bar right in there in the lobby. The breakfast was pretty good as well, a good variety for adults and the kiddos.
Cons:
9.0
Julie
Wonderful
Family with Young Children
06-23-2017
Pros: It was clean, the staff was very friendly and accessible.
Cons: The air conditioner was a little wonky, but that was just my room and I didn't call the front desk for help. I got back late from a family gathering and the A/C was only blowing out on Low. I couldn't fix it and I was too tired to call for maintenance.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: The rooms are really spacious, and nice. This worked well, having a 4 year old running around.
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: Very clean, nice complimentary breakfast, good side rooms with many amenities included
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: I like the helpful staff and the cleanliness of the room.
Cons: I did not like the elevators took forever to get up stairs sometimes. And when the elevator reaches the floor you get the jolt of it stopping.
10.0
Debra
Exceptional
06-23-2017
Pros: Nice rooms. Easy access to everything.
Cons: Too close to interstate. Too much traffic noise.
5.4
Donte
Fair
family with young children
06-23-2017
Pros: Customer Service was good.
Cons: Room was not clean, and they ran out of breakfast everyday.
10.0
Terre
Exceptional
young couple
06-19-2017
Pros:
Cons: They only had plain creamer for the coffee. It would have been nice to have flavored creamers. Other than that, it was a very pleasant stay.
7.5
George
Good
young couple
06-17-2017
Pros: clean
Cons: poor linen. not appealing. ( wrinkled ). breakfast was not good. items were not fresh.
3.8
Jack
Poor
family with young children
06-14-2017
Pros: Bed was comfortable.
Cons: There were no carts available for our luggage. The guy should've at least helped with luggage to the elevators. My wife, on crutches , and I had difficulty getting to our room. Help was offered from other guests. We will not be returning.
10.0
Judy
Exceptional
review category group of friends
06-12-2017
Pros: everything was great!
Cons: a little noisy due to the freeway
9.6
Matthew
Exceptional
young couple
06-05-2017
Pros: The breakfast was ok but not what was described on the information channel at the hotel. There was no selection of breakfast sandwiches and pastries. Also, it was made to look as though there would be both bacon and sausage but there was only one each day. Other than the issue with breakfast the hotel was excellent.
Cons:
10.0
Kie
Exceptional
family with young children
06-03-2017
Pros: the room was very clean, staff was pleasant and very helpful. Great pool that my son loved and was clean and had towel at the pool
Cons: there wasn't anything I didn't like
10.0
Terese
Exceptional
solo traveller
06-02-2017
Pros: Great selection. Loved the ancient grains with sautéed Kale, and the almond milk selection. Impressed that the staff were crossed trained to do all jobs. All were very professional, and were diligent in keeping up with their responsibilities and duties. The shuttle service was great, since I did not have a car to get to my workshop and other necessities. Impressed with the updated décor and the comfort provided. Loved having real cups, plates, utinsils.
Cons: Wish there was a bigger pool
9.6
Sarah
Exceptional
young couple
06-02-2017
Pros: Great decor, well lighted and spacious room with comfort bed.
Cons: The high way cars noise
9.6
Jeleigh
Exceptional
solo traveller
05-22-2017
Pros: I have a Pitbull and MiniPin and they were allowed to stay without any questions asked. No extra deposit, loved that. Very Clean property. Extremely Friendly staff. Rooms are very nice and spacious. Would most definitely stay here again.
Cons:
9.5
Lance
Exceptional
young couple
05-22-2017
Pros: Bed was super comfortable
Cons: More food options
7.5
Vince
Good
young couple
05-22-2017
Pros: Location. Breakfast average.
Cons: Nothing in particular.
7.1
Jm
Good
solo traveller
05-17-2017
Pros: Good location
Cons: Air conditioner sounded like an airplane taking off
9.6
Whitney
Exceptional
young couple
05-15-2017
Pros: Overall the rooms were wonderful, the staff was helpful and nice, the breakfast was delicious and the property was extremely well maintained.
Cons: The water pressure was low and the water was not hot.
7.5
Dan
Good
young couple
05-15-2017
Pros: Clean, comfortable room. Have to ask for hair dryer. Breakfast was good.
Cons: Close to freeway noise.
9.2
Anonymous
Wonderful
solo traveller
05-09-2017
Pros:
Cons: I was not told it would cost an arm and a leg to use the hotel phone
10.0
Ellen
Exceptional
review category group of friends
05-07-2017
Pros: The breakfast was excellent, everyday had adequate amounts and never ran out. Restaurant open 24/7 great. Rooms very comfortable. I had booked the rooms and was told daily that the hotel was very nice and comfortable.
Cons: I liked and enjoyed every aspect of this hotel
10.0
Vernon
Exceptional
solo traveller
05-05-2017
Pros: Great beds
Cons: nothing
5.4
David
Fair
young couple
04-25-2017
Pros: I've always liked Hyatt Place in the past because of the layout of the room.
Cons: The tv is very large but only displays in sd, not hd. The bathroom is too small for the size of the room. The internet is slow for modern hotel standards, but I saved the worst for last. DO NOT get a room facing the freeway, which is half the property. The cars noise is like staying in a motel 6 (and that might be an insult to motel 6). It's the loudest I've heard in decades. We checked in but then left to meet friends. Didn't get back till late and were tired.
7.5
Aram
Good
family with young children
04-18-2017
Pros: The room was nice and big
Cons: The room had cockroaches, we had to change to a deferent room.
7.1
Kristy
Good
solo traveller
04-15-2017
Pros: Freeway access is excellent. The continental breakfast includes a variety of food (cereal, eggs, breakfast meats, fruits, and breads). My room was located on the top floor and was very quiet. The room was nicely arranged, and comfortable.
Cons: Valet parking is not available. No swimming pool. No outdoor seating. No amenities. It's located in an industrial park.
5.0
Lorena
Fair
solo traveller
04-13-2017
Pros: I was given a white noise box, it helped a bit for all the background noise. Clean bed, nice pillows.
Cons: The noise from 1 17, it feels like you are sleeping next to it, I was also able to hear the people from the front desk in my room, and clashing of glass from the bar, conversations. The sofa had a lot of stains. I think the price is too high for the kind of hotel, it feels like you are in a cheaper kind of hotel. I had payed the same amount for the Sheraton near there and it is amazing.
7.5
Clark
Good
young couple
04-11-2017
Pros: Friendly
Cons: Air conditioner wasn't working right Elevator needs some maintenance
7.9
Joseph
Good
review category group of friends
04-09-2017
Pros: All the staff of school that helped very clean. Also the breakfast was good in the coffee was great.
Cons: My vehicle was broken into in the parking lot and personal belongings were stolen.
7.9
Linda
Good
young couple
04-06-2017
Pros: Location was good to highway although hard to the road to turn on. Nice facility.
Cons: We stayed 2 nights and did not get room service so no clean towels. Also the AC unit wasn't working good and it rattled.
3.8
Nina/boo
Poor
family with young children
04-05-2017
Pros: Nothing in particular.
Cons: We didn't get the room we reserved. No apology or explanation. The bathroom was a joke! You had to scoot around toward the back of the toilet to close the door. Getting breakfast was chaos! The was no order to it and they couldn't begin to keep up with the demand. After the first day we ate elsewhere.
6.3
Matt
Pleasant
young couple
04-05-2017
Pros: When we arrived they didn't have our room ready (we may have been too early). So they put us in a room for handicapped guests. The room was slightly larger and the bed a little lower.
Cons: The room was clean but the rug was quite spotted.
The handicapped shower was old and not too inviting.
The breakfast was fair- at best. Not nearly as much variety as other hotels and some of the food (eggs) were pretty tasteless. The staff didn't keep the breakfast area in good shape, e.g. they would run out of something, let's say coffee or napkins or cups and we would have to ask them to get them.
9.6
Thomas
Exceptional
family with young children
03-26-2017
Pros: Location was great. Just off the freeway tucked away in some office building making it quite at nights. All eating places very close by, a great arcade near by. Breakfast was plentiful with good selection for all age groups. Staff outstanding. Ideal location if your going to watch Spring Training games. about 30 min to most of the fields.
Cons: our room was next to the pool. just constant banging of the security door to the pool being closed. But we could not hear crowd noise from the area which was good.
7.1
Tony
Good
review category group of friends
03-21-2017
Pros: Comfortable ....convenient
Cons: Freeway noise. ..need earplugs to sleep. ..hotel should supply
10.0
Hector
Exceptional
family with young children
03-18-2017
Pros: Everything and the breakfast was outstanding
Cons: Having Queen size beds instead of two full but it was fine
5.0
Harold
Fair
young couple
03-15-2017
Pros: Bed was comfortable. Air conditioner worker but made noise when working.
Cons: Needs renovation. Room was desperately in need of remodeling and poorly decorated with cheap carpet, acoustal ceilings and ugly walls. Shower water not hot enough even after reporting it to front desk. Breakfast was disappointing. Many rooms have freeway noise. Rooms have no safe. Disappointed and way too expensive for basic accommodations.
9.6
Dawn
Exceptional
solo traveller
03-15-2017
Pros: Big free breakfast buffet-better than I've had anywhere
Cons: Pool was kind of small
9.2
Johanna
Wonderful
young couple
03-14-2017
Pros: There wer
Cons: There were not many vegan/vegetarian options available.
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