JW Marriott Desert Ridge Resort & Spa

AAA Inspector Rating
8.7
Wonderful
85 Guest Ratings
5350 E Marriott Dr
Phoenix, AZ 85054- Map It
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
4.6
Overall
Room4.5
Bath4.3
Public Areas5.0
ARATED
AAA Inspector Notes
Inspector Pick (Pool): I could spend all weekend relaxing in the expansive pool areas or floating along the lazy river, while soaking up the mountain and golf course views.
This expansive destination resort has activities for families or groups. A tri-level lobby opens to a courtyard with pools, water play areas and a flowing lazy river. Smoke free premises. 950 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
SR 101 exit 31 (Tatum Blvd), 0.4 mi n to Deer Valley Dr, then 0.5 mi e. 5350 E Marriott Dr 85054.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
3 restaurants, also, Roy's Desert Ridge, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, safes. Fee: high-speed Internet, wireless Internet. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs, kids club, bicycles, lawn sports, health club, spa.
Guest Services
complimentary and valet laundry, boarding pass kiosk, rental car service, airport transportation, room service, child care, area transportation-within 5 mi.
Terms
check-in 4 pm, 3 day cancellation notice, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 85 guests
Showing reviews 1 - 5 of 50
6.0
Anonymous
Pleasant
08-11-2017
Pros: Pool area And the cleanliness of the property
Cons: The staff was terrible top to bottom, it felt like I was the hotel worker and they were the guest. Unhelpful at each and every turn. I would never rate this hotel as a 4.5 star, it's a wanna be place with workers that think they are staying at the hotel
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location was close to the conference I was attending.
Cons: Not worth the $----price. Many better hotels. Paid for a king, given 2 doubles. Registration person was rude. Couldn't cancel. Tried to order room service 2xs. Wait 45min+. Decided it was okay and salad took 2-1/2hours. Nothing like eating at 9pm.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel far exceeded expectations. Entire staff was very accomodating and has a high degree of customer service. A special note of thanks to at front desk for excellent cusotmer service.
Cons:
10.0
Anonymous
Exceptional
08-04-2017
The pinnacle of luxury in...
Pros: Room service in room dining was incredible. Pools were well maintained and the main focus of our stay. Live music every night made our staycation extra luxurious.
Cons: Parking can be a hassle with such a huge facility; they really want you to use the valet service.
10.0
Anonymous
Exceptional
08-04-2017
Great Family Fun!
Pros: The pools were fabulous.
Cons:
Showing reviews 1 - 5 of 50