Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Garden courtyards with cascading fountains offer mini sanctuaries from the daily rush; spacious guest rooms feature upscale style and décor.
Smoke free premises. 312 units, some two bedrooms. 4 stories, exterior corridors. Accessibility (Call).
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
hot tub, tennis, exercise room.
Guest Services
valet and coin laundry, rental car service, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 137 guests
Showing reviews 1 - 5 of 50
10.0
Debra
Exceptional
review category group of friends
05-22-2017
Pros: The hotel is very clean, landscaped beautifully, rooms are clean & very roomy! Breakfast was delicious with lots of choices, omletes made to order, etc.... happy hour was nice too with seating inside & outside near the pool. Staff was extremely helpful. Close to all the great shopping areas & restaurants. Highly recommend!!
Cons:
8.3
Debbie
Very Good
young couple
05-18-2017
Pros: The full breakfast buffet included every morning was very good. The made to order omelets delicious. The grounds are quite nice and the pools are large with lots of umbrellas and lounge chairs. The music at the pool was loud and annoying but one of the quests asked that it be shut off and it was; which was most appreciated. The rooms are spacious and clean. The beds very comfortable. The staff are excellent including the shuttle drivers that will drop off and pick up within a 3 mile radius. With all the extra's including room service, restaurant, location, shuttle service as well as the added bonus of Dollar rent a car on site. I would return.
Cons: On first appearance I was disappointed and thought we had made a big mistake. The exterior just looks old and the room seemed dark and dingy. It also smelled musty. Andrew at the front desk switched rooms for us and the second room was much better. Its not the Ritz but it is reasonable and very comfortable.
8.8
Matt
Excellent
young couple
05-15-2017
Pros: The breakfast was excellent and the people were friendly and helpful
Cons: Yeah only problem I had was the rugs in the room were dirty your feet were black it was not cleaned right
9.5
Thomas
Exceptional
family with young children
05-04-2017
Pros: AC needed to be colder
Cons:
10.0
Mark
Exceptional
family with young children
05-04-2017
Pros: location.....close to downtown Scottsdale
Cons:
7.9
Jim
Good
family with young children
04-05-2017
Pros: Really nice having a full breakfast every morning. Saved time and money not having to eat out every morning.
Cons: Not a lot of parking near the hotel entrances. Had to park in back parking lot most of the time and hike to our room. Also bathroom in room was very small. If one person was in there it was hard for anyone else to be in there at the same time. Last we ate at the restaurant onsite and it was way understaffed. Our waitress was in charge of all the tables, and she also was the bartender for a packed restaurant. Took forever for food and drinks to arrive.
8.3
Trechy
Very Good
family with young children
03-24-2017
Pros: I love the set up, flowers, fountain, and hot tub.
Cons: I didnt like the pillow & leaves in the hot tub.
7.9
Vincent
Good
young couple
03-22-2017
Pros: The daily breakfast and cocktail hour were a nice addition to the amenities.
Cons: The timing of room cleaning was inconsistent. On one day they didn't come by to clean the room until around 4:30 pm, when we were getting ready to go out for the evening. Another day they were ready to clean at 9:30 am.
9.2
Stuart
Wonderful
solo traveller
03-20-2017
Pros: Fantastic rooms, with great pool area and fitness suite. The short walk to Old Town Scottsdale was a bonus.
Cons:
9.6
Charles
Exceptional
family with young children
03-13-2017
Pros: The staff was very friendly and helpful. They obviously have been well trained in this regard. I liked the layout of the rooms. The rooms were clean and well equipped. A few dishes and utincils might be a good addition.
Cons: The chef preparing cooked to order breakfast was horribly rude and yelled at me on my birthday when I requested that he change his gloves and rinse the pan to accommodate my allergy. No birthday specials. Housekeeping walked in on me when asked to wait.
10.0
Damaris
Exceptional
Traveling as Couple
11-22-2016
Pros: We really enjoyed our stay. Everything was really convenient and easy to get to. It was very clean and around the pool area.
Cons: N/A
9.6
Beth22
Exceptional
young couple
11-21-2016
Pros: Friendly staff, comfortable beds, incredible bathtub and shower in the deluxe rooms. Quick room service. Searched for a deluxe room with a jetted tub in nearby hotels and they were easily $500+. Ours was less than half and worth every penny.
Cons: The hotel itself was very nice, but the outside seemed a little dingy. Maybe it was trying to capture the old town Scottsdale feel, wasn't too big of a deal.
Pros: Staff were very friendly and helpful. The rooms were very clean and the breakfast was great.
Cons:
7.1
Eric
Good
young couple
10-17-2016
Pros: Room
Gym
Breakfast
Cons: No bellman
No sauna
Long wait on calling HelpDesk
Short staff
10.0
Donald
Exceptional
Traveling as Couple
10-14-2016
Pros: Very clean, staff was professional, pleasant and very helpful. New renovation was complete and superb. Breakfast is outstanding!
Cons: NO
7.5
Keshia
Good
family with young children
10-13-2016
Pros: How spacious the room was
Cons: The pictures on the wall are inappropriate. I didn't have hot water in my room. I stayed there to be closer to location of Lupus walk. I was not able to shower afterwards.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-05-2016
Pros: great staff great happy hour
Cons: no
10.0
Linda
Exceptional
review category group of friends
10-04-2016
Pros: We liked the complimentary breakfast and the happy hour in the evening.
Cons: The air continuously ran and the shower took about 3 minutes to get hot.
6.3
Akeem
Pleasant
family with young children
09-25-2016
Pros: The breakfast was convenient. The location was ok for where we had to go.. The staff was helpful. Pool was nice. Great for family.
Cons: It didn't feel secure. They could work on overall security of the property. Property looked old and dated even though the rooms had been updated? Musty smell in our room. Elevators were dusty. Hated the laundry area. Not ideal for washing infant clothes. The bathtub was slow to drain. Toilet got blocked.
7.5
Susan
Good
family with older children
09-18-2016
Pros: Pool water temperature
Cons: It was ALL Good!!
1.0
Sarmad
Very Poor
Solo Traveler
09-11-2016
Pros:
Cons: I was in room 169 from the 2nd to the 6th because of the utility room and the ice machine was next to me. I informed the staff and they said oh sorry thats because you are by the ice machine and utility room.
8.8
Jurgita
Excellent
young couple
09-08-2016
Pros: Staff was very friendly
Cons: Few dishes in breakfast hall were not well washed
8.0
Richard
Very Good
Traveling as Couple
09-07-2016
Pros: This is a nice place and all the extras even make it better. Free happy hour and made to order breakfast are awesome. Rooms redone and place looks great.
Cons: Our room had a funny odor to it.We called front desk but nothing ever done.
9.2
Manny
Wonderful
family with young children
09-06-2016
Pros: The rooms
Cons: Parking at night hard to find a place to park
7.9
Gresford
Good
young couple
09-02-2016
Pros: Omelette made to order bar with complimentary breakfast, complimentary cocktails, large rooms, very close to downtown shopping/restaurants
Cons: wifi was not free
10.0
Frank
Exceptional
young couple
09-02-2016
Pros: Everything, clean, spacious, modern and a very reasonable price. Front desk staff especially helpful.
Cons:
7.0
Candice
Good
Group Traveler
08-31-2016
Pros: Loved the breakfast and happy hour selections. Nice presentation as well.
Cons:
10.0
Lisa
Exceptional
mature couple
08-23-2016
Pros: The room was gorgeous, the eggs were excellent, the staff very friendly!
Cons: I didn't like the guide on the TV, it was a little complicated.
4.6
Emma
Disappointing
solo traveller
08-22-2016
Pros:
Cons: Cockroach was in my room
9.2
Mary
Wonderful
mature couple
08-10-2016
Pros: The Bed was very comfortable. Breakfast was delicious. Like that there are 2 pools. That the Dive in Movie was a very nice bonus, although we were not able to enjoy it because we were there for business. .
Cons: The Air Conditioner was very loud.
9.2
Gina
Wonderful
family with young children
08-03-2016
Pros: Bed a little firm but great breakfast!
Cons: Pool too warm for summer weather.
7.9
Tammy
Good
mature couple
07-26-2016
Pros: bed wonderful, food and selections great and happy hour a nice treat before going to dinner even though I don't drink.
Cons: Elevator extremely hot- no air conditioning. Saw people on Saturday coming from outside community with their swimsuits, rafts and coolers to watch the movie. Not enough security on property. We were not made aware the Embassey Suites had taken over and drove by the property 3 times before pulling in to ask.
10.0
Native
Exceptional
family with young children
07-19-2016
Pros: Everything...especially the complementary breakfast!!!!
Cons:
4.6
Ramona
Disappointing
family with young children
07-14-2016
Pros: Staff was very rude to our children during managers happy hour and at free breakfast... Very rude and mean staff!
Cons: Staff
8.0
Verified Hotel Guest
Very Good
Senior Traveler
06-29-2016
Pros: It's in the middle of remodeling so not well organized. We had an amazing experience with Chef! He treated us to fabulous food samples and he charming personality. Really a fun time.
Cons: No
10.0
Jason
Exceptional
family with older children
06-18-2016
Pros: We liked the room / facility amenities. The room was clean and we found the staff to be friendly and helpful. The breakfast was great -- despite my petty complaint about the eggs. We really enjoyed our stay.
Cons: My only complaint and I know it's a petty one; the eggs they serve for breakfast are powdered eggs. I know they say breakfast is complimentary but come on, nothing is free, so please use real eggs. This place is still great and we will be back again for next years baseball tournament.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-08-2016
Pros: Breakfast and evening drinks.
Cons: Hotel under renovation had to search to find office and elevators a/c did not work. A/c in room did not work very well.
6.3
Teamwinning
Pleasant
mature couple
06-07-2016
Pros: Reception hour is always a nice bonus. The rooms were nicely renovated which was nice. The fitness center was updated with all new equipment
Cons: Very poor Wi-Fi. Poolside bar was not open. The construction made the property look unappealing And distracting given we heard a lot of hammering on our wall
8.8
Andre
Excellent
family with older children
06-01-2016
Pros: Great location, Brand new remodel room
Cons: We were told Booking.com had not forwarded our reservations to them. They were still able to accommodate us with the type of room we requested at the same price quoted by Booking.com. The place was under construction so it was chaotic at time. The jacuzzi tub wasn't working, they came to repair it at 8am on Sunday morning when my wife was still sleeping. Ask to come back in an hour, never saw the guy again. Wi-Fi didn't work and they didn't seems interested in correcting the problem.
8.8
Sarah
Excellent
family with young children
05-30-2016
Pros: Great breakfast. Rooms all remodeled. Pool clean and great.
Cons: Really loud music blasted through the hotel speakers 5 to 8 pm. They turned it down on request though
5.8
Tiffany
Okay
review category group of friends
05-26-2016
Pros: The convenience of the event
Cons: That my card was charged 4 to 5 time cause my account to freeze and I was over drafted
9.2
Sheila
Wonderful
review category group of friends
05-25-2016
Pros:
Cons: Just not a fan of the construction and was worried/surprised when we pulled up to check in. But the rooms were awesome and the facility was very nice.
10.0
Miguel
Exceptional
Traveling as Couple
05-24-2016
Pros: It's a very nice suite type hotel. Excellent pool area. Amazingly clean, modern and nice rooms. I've stayed here before.
Cons: Remodeling is still on going. Should turn out great once completed.
10.0
Arturo
Exceptional
Family with Young Children
05-17-2016
Pros: Although the hotel is still being updated and the construction sites are a bit inconvenient, the stay was pleasant and the rooms are excellent! The breakfast buffet was good and as a buffet, it runs faster than waiting on your meal to be made.
Cons: need to work on the elevator!
10.0
Randall
Exceptional
Solo Traveler
05-16-2016
Pros: The rooms are awesome
Cons: It's under construction but you can't falt them for that
5.0
Holly
Fair
solo traveller
05-12-2016
Pros: Staff were nice rooms will be nice when all done
Cons: Major construction door key wouldn't work adjoining room knob off door wouldn't shut and lock pillows awful
;detailController.handleFacebook('SEO','Embassy Suites by Hilton Scottsdale Resort', '118793', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/118793H1.jpg', 'Scottsdale', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Embassy Suites by Hilton Scottsdale Resort', '118793', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/118793H1.jpg', 'Scottsdale', '', '', '', '');){kind=link}
