Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Garden courtyards with cascading fountains offer mini sanctuaries from the daily rush; spacious guest rooms feature upscale style and décor.
Smoke free premises. 312 units, some two bedrooms. 4 stories, exterior corridors. Accessibility (Call).
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
hot tub, tennis, exercise room.
Guest Services
valet and coin laundry, rental car service, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 137 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-21-2017
We've stayed here at least once every summer for over 10 years. Stays friendly and consistent. It is a little older than some properties but it feels like home when we return every year.
Pros: Big suites, friendly staff, great breakfast, convenient location
Cons: That it is changing to Embassy Suites
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: Booked a king bed, none available received a room with two double beds. Very uncomfortable!!
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: I didn't like that our A/C unit was leaking and getting the floor wet. I didn't not like that in our room 304 the tub was filling up w/water while taking a shower. I also didn't like the condition of the room.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Excellent experience, good price.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The entire Staff, from the Front Desk to the Maids and Maintenance, are exceptional. Professional, helpful, prompt and very friendly. Rooms are clean, spacious and quiet. Pool is very nice and well kept. Breakfast and evening reception are both great.
Cons: Bath towels were small and old. Pillows were also old and very uncomfortable.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Everything was nice.
Cons: Nothing
4.0
Anonymous
Disappointing
07-21-2017
Pros: Comp. beverage time.
Cons: Was not a 3 1/2 star hotel. Old property and rooms.
8.0
Anonymous
Very Good
07-21-2017
Pros: The room was spacious, hotel was well placed, staff was extremely friendly, courteous, and responsive.
Cons: Construction noise, room smelled like smoke. Parking was poor, although they offered to park my car (which was awesome for a hotel without valet), my work required me to be out too late for that to be a viable option. I would stay again, post-construction
10.0
Anonymous
Exceptional
07-21-2017
Pros: Made to order breakfast was fantastic, manager's reception was welcome, everyone was friendly, and the room and view were exceptional.
Cons: The wifi was great in the living area, but was much weaker in the bedroom.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The rooms were unbelievably nice and really clean and well maintained. The included breakfasts were as nice as anything we would have paid for and cooked to order.
Cons: The only annoyance was that the 2 room suite that I reserved was not available and I was not informed. However, they made an adjustment that was more than fair as we ended up with 2 really nice rooms. Thanks to the staff for correcting the mix-up.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Whats up with this? can not display my choice on the first questions! But any way I Did like overall our stay ! Hope to be able to do it again next year! EXCELLENT!
Cons: Towels did not, did not! smelled clean ! Do not why ! That and I personally would like to see the attendants at breakfast be friendly! By that I mean smiles are needed! But other then that, we had a good time!
10.0
Anonymous
Exceptional
07-21-2017
Pros: From the time I checked in to the time I checked out, the staff was very nice and hospitable. I had a wonderful time at the sports bar and poolside. other guess were very friendly. Complementary breakfast was good. Overall had a good time!
Cons: N/A
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location, staff very accommodating, extremely efficient in her duties as housekeeping services. I am handicapped and she made sure I was comfortable. Food was good. Room service prompt food always hot.
Cons: Not enough handicap parking spaces, elevator kind of slow, t.v. channels very limited
9.0
Anonymous
Wonderful
07-21-2017
Incredibly nice staff. The front desk folks made it comfortable and the drivers (hotel employee, also manager) were very helpful people. The pool and outside area here are beautiful and relaxing.
Pros: The breakfast is the outstanding and the free drink happy hour relaxing. The on site sports bar is very nice and the workers there most impressive. Fun little place.
Cons: Construction going on and it sucks. Hard to get to some places. But it will be better when done.
5.0
Anonymous
Fair
07-21-2017
Pros: It was clean.
Cons: They are in the middle of a renovation n no one had mentioned this to us. Their internet was down and the power went out in the morning of Sunday and which we had to wait until it was restored. Nobody even said sorry if there was an inconvenience either.
5.0
Anonymous
Fair
07-21-2017
Pros: NO WIFI AND THE HOTEL IS UNDER REMODELATION ... NEED TO IMPROVE BREAKFAST, IS TOO LIMITED
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: Free happy hour was great, breakfast was free and much better than the typical hotel breakfast. Gym had top of the line equipment (treadmills were fantastic).
Cons: Was under construction but they did their best to keep noise to a minimum. We had a few minor room issues but maintenance was sent up within minutes.
6.0
Anonymous
Pleasant
07-21-2017
Pros: The remodeled rooms are very nice. The decor is simple, yet chic. Very much liked the rooms.
Cons: They are in the process of remodeling the lobby, the dining room, and other areas of the hotel; so the hotel is kind of in a disarray. They are trying to accommodate the remodeling, however until they complete it, I probably would not stay here again.
7.0
Anonymous
Good
07-21-2017
Pros: It is a large property with 2 pools, which is nice. Breakfast was great every morning. They also have a happy hour for all guests, nice treat
Cons: The hotel is being renovated, with lots of detours and closed hallways. While breakfast was great, it was in a convention tent.
8.0
Anonymous
Very Good
07-21-2017
Pros: The room was gorgeous and we were pleased to be in one of the remodeled rooms.
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was a great place. Although it was under construction it was beautiful. The room was the best room we stayed in in a long time.
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Very spacious and well appointed suites.
Cons: Because of the ongoing renovations finding a parking space was challenging when we arrived late at night. If the public areas of this hotel get the same degree of renovations as the rooms, this would become a top notch hotel.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Recently remodeled rooms that are nice.
Cons: Staff was slow, waited a lot. Under construction in Libby and restaurants.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location, staff, & beds are perfect.
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Rustic, Great brunch,
Cons: under construction, parking scarce at night
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: I do feel if a hotel is under a MAJOR. Upgrade that should be noted before the room is confirmed. However the hotel did do as much as could be expected with the major upgrade hoping on
5.0
Anonymous
Fair
07-21-2017
Pros: The room was very large.
Cons: The hotel should provide at least one bottle of drinking water. Room was near the elevator and very noisy. There was also an exit sign outside my window and the red glare was profound all through the night. Hotel/staff under construction,
4.0
Anonymous
Disappointing
07-21-2017
Pros: It will soon change ownership. Lots of construction ongoing to turn it into an Embassy Suites. Reception, restaurant, many facilities closed for major updates.
Cons: Room had suffocating smell of fresh paint... It should have been aired and dried before occupancy. AC system rattled all night. Reception area is closed so using temporary room. No parking due to construction.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Decent price for the area.
Cons: Under construction and no internet access within our room to due lack of signal strength and bandwidth. The breakfast was just OK.
8.0
Anonymous
Very Good
07-21-2017
Pros: The size of the room was amazing.
Cons: Could not stay in our room during the day because of the noise from the construction going on. The signs to direct you to rooms were poor. Very confusing. The place is so large it was easy to get lost. Hope they change the exterior look.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Size of suite
Cons: Could not get wifi in room. Construction going on and limited parking.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Room was fabulous, staff the same! Since the hotel is currently under renovation parking was challenging but the staff was very helpful! He went out of his way to help us find our room. Thanks !
Cons: No.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The room was great. newly decorated and very comfortable. location was great as well, several blocks away from downtown Scottsdale, where you can find almost everything there.
Cons: there was some construction or restoration going on there so it was kinda noisy in the morning. and it was really hard to find the hotel's front desk.
9.0
Anonymous
Wonderful
07-21-2017
Pros: room size (renovatd recently) and breakfast were a value for hotel
Cons:
5.0
Anonymous
Fair
07-21-2017
Pros: Nice beds, good towels in room
Cons: Rooms are dark, parking lot has a rental car agency so very limited parking, no baggage carts, no towel racks in bathroom, "kitchenette" is just a tiny fridge and microwave, overpriced for what you get.
6.0
Anonymous
Pleasant
07-21-2017
Pros: The rooms were roomy and comfortable.
Cons: They were doing construction and the only views from our windows were a construction sheet and a car in the parking lot. If they were not full, they really should have moved us to a room that had a decent view.
3.0
Anonymous
Poor
07-21-2017
Pros: not much con't from below --- floor and in the front of building over major construction. I am almost 70 and went up to 4th floor walked to the front past 2 other sets of elevators, to get to my room. Anytime in or out of building either walk down4 flo
Cons: no notice of renovations... parking poor ...construction throughout. only one elevator working, the rest around different areas of hotel were shut down. Office was in a room in the back of the hotel. When I checked in, the kid put me on the fourth(top)
10.0
Anonymous
Exceptional
07-21-2017
Pros: Everything was great I always stay there. It will be even better once it's finished with the renovations.
Cons: Nothing to comment
10.0
Anonymous
Exceptional
07-21-2017
Pros: Hotel under renovation. Did not mention this when booking, but good stay considering bar/restaurant were inside a tent. Excellent service.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great service
Cons: Nothing bad
6.0
Anonymous
Pleasant
07-21-2017
Pros: VERY POOR BREAKFAST
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: The room was immaculate! Clean, spacious, comfortable. Unbelievable. The staff were all very nice, courteous, friendly, and attentive.
Cons: The only thing I have to say that was a little bit of a bummer was the ice machine on my floor and the floor below me were not operational. However, I ran into a maintenance man, who apologized that they were not working &walked me to the nearest one.
8.0
Anonymous
Very Good
07-21-2017
Pros: This is a nice place and all the extras even make it better. Free happy hour and made to order breakfast are awesome. Rooms redone and place looks great.
Cons: Our room had a funny odor to it.We called front desk but nothing ever done.
10.0
Anonymous
Exceptional
07-21-2017
Pros: great staff great happy hour
Cons: no
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very clean, staff was professional, pleasant and very helpful. New renovation was complete and superb. Breakfast is outstanding!
Cons: NO
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was close to everything, restaurants etc… It has a complimentary full breakfast and free cocktail hour in the evening. Staff was super friendly.
Cons: The chef preparing cooked to order breakfast was horribly rude and yelled at me on my birthday when I requested that he change his gloves and rinse the pan to accommodate my allergy. No birthday specials. Housekeeping walked in on me when asked to wait.
10.0
Anonymous
Exceptional
07-21-2017
Pros: location
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Quiet. Close to shopping. Great lay out for breakfast. Friendly staff.
Cons: Nothing.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Nice hotel and great location.
Cons: One staff member was very rude but all other staff members were great.
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