Located near Old Town, this inn offers underground parking. From January to May, the poolside bar serves drinks and a light menu. Rooms are bright and include Keurig coffeemakers.
Smoke free premises. 199 units. 7 stories, interior corridors. Accessibility (Call).
Pros: Breakfast was excellent. Extra excellent service given by front desk Allison, breakfast staff Buddy and referred car service driver Pam. We all had a fantastic experience at Hilton Garden.
Cons:
10.0
Alejandro
Exceptional
family with older children
09-09-2016
Pros: Great hotel, great situation.
Cons:
10.0
Paul
Exceptional
young couple
08-11-2016
Pros: The hotel was very nice, clean, welcoming entrance and very professional staff.
Cons: N/A
4.6
Mcjcinc
Disappointing
review category group of friends
08-10-2016
Pros: I like that it was walking distance to Old Town Scottsdale.
Cons: At the time of check in I was told the hotel was under construction. I wouldn't have chosen this hotel if I had known. I was also in a bind from using Booking.com, I couldn't cancel because I would still be charged for the room. The big issue was there was no WATER to shower at 11:00 am.on Saturday. When I called the front desk I was told it would be off daily from 10:00 -2:00. WATER was off because of the work being done. Toilets couldn't flush either. They offered to move me to a room to shower but this was not convenient at all. The hotel smelled musty and just wasn't what I accepted when picking this hotel. The carpet was dirty (food on the floor) very dusty. I wouldn't recommend this hotel to anyone going to Scottsdale soon. I would rather of stayed at Holiday Inn Express. Very disappointed. Really, no WATER after traveling all day and for an important weekend.
10.0
Jaime
Exceptional
young couple
07-26-2016
Pros: Friendly staff, clean, close to everything.
Cons:
7.1
Paul
Good
mature couple
07-09-2016
Pros: Nice hotel
Cons: The weather too hot it s a joke it was hot thou
8.3
Anita
Very Good
mature couple
07-02-2016
Pros: Staff were really friendly and helpful!
Cons: Rooms were not totally clean.
9.2
Gillian
Wonderful
mature couple
06-27-2016
Pros: Lovely pool area, plenty of towels and sunbeds. Underground car park kept the car in the shade.
Cons: A guest laundry would have been useful
7.1
Sandra
Good
family with older children
06-16-2016
Pros:
Cons: No continental breakfast
9.6
From
Exceptional
mature couple
05-25-2016
Pros: Location great. comfortable beds with 2 pillows types for personal preference. Service wonderful - great morning service at breakfast.
Cons: Price was not bad but can't say it was a great price.
9.6
Christopher
Exceptional
young couple
05-03-2016
Pros: Great location, walking distance to all of Old Town Scottsdale.
Cons: Basic bathroom, prefer upgraded shower.
8.0
Timothy
Very Good
Traveling as Couple
03-28-2016
Pros: Great staff, good location
Cons: Air conditioner was the only bad part. And that wasn't a deal breaker.
10.0
Larry
Exceptional
mature couple
03-24-2016
Pros: From the moment we checked in we had such courteous service. Everyone was friendly, helpful, and our room was very comfortable. We did like the option to adjust the bed firmness. Our maids, upon request, left the kind of coffee we wanted. The clerk at the front desk printed out our boarding passes and slid them under our door, and the staff in the restaurant were prompt and efficient in making my vegetable omelet.
Cons: Well, of course, the cost of the room was a little pricey. The taxes and being in March in Arizona were a major factor I'm sure.
5.8
Az35thanniv
Okay
mature couple
03-01-2016
Pros: The location was great, the outside pool area was very nice.
Cons: We had problems with how they tried to charge us more money than our confirmation. Once we brought it to their attention at the front desk he said oh I see that you have a 229 rate but we tried to charge you 309 and then he made the correction. When we checked out we received an updated print out and we agreed with the charges. We checked our credit card and they have charged more than we agreed to. Now we have to fight with them over this. I will never stay at a Hilton Garden Inn again. If you don't check the statement they slide under the door you will be ripped off.
7.5
Hagen
Good
solo traveller
02-25-2016
Pros: Being near the old town restaurants bars etc
Cons: The noise associated with the people coming back from the bars and restaurants till the wee hours.
8.3
Michael
Very Good
mature couple
02-20-2016
Pros: The staff the room upgrade
Cons: N/a
7.9
Pamela
Good
solo traveller
02-18-2016
Pros: Location and golf cart transportation
Cons: Rugs in hall a little dated and although location is great price seemed a bit high
8.8
Judy
Excellent
mature couple
01-26-2016
Pros: The location is excellent. Walking distance to old town Scottsdale, Fashion Square mall, entertainment district and 5th street shops and restaurants. Shannon (Jakes Bar) was great, friendly and helpful recommending great restaurants and hidden gems.
Cons: Pillows were terrible. Breakfast too expensive.
7.5
Judi
Good
young couple
12-25-2015
Pros: Good for what we needed
Cons: Nothing
7.5
Kirsten
Good
review category group of friends
12-09-2015
Pros: Nice hotel, great location. Restaurant just around the corner "Grapevine" is amazing & just a 3 minute walk. Easy parking, room had fridge, coffee maker and microwave. Less than a 10 minute walk from bars and clubs, Also you can't really hear any noise from other guests even as they walk by the door in morning.
Cons: Didn't get told we needed parking pass, found out from another guest who also didn't get one. My friend spilt a drink in the lobby and desk girl called for help then just walked away. While we were asking her if she wanted us to wait or leave... So made us feel like she was mad so we felt worse than we already did for making mess.
10.0
Nancy
Exceptional
mature couple
11-30-2015
Pros: location: close to several restaurants, biking trails and shopping areas
free bikes
friendly and helpful staff
Cons:
5.4
Peter
Fair
mature couple
11-27-2015
Pros: Location
Cons: My card had expired since booking but they told me my card was not valid. I checked with my card supplier who explained the card was not declined and it was a problem with the front desk systems or staff. The taxi I ordered 24 hours earlie for the airport didn't turn up ...not sure they did actually order one as requested.
9.6
David
Exceptional
mature couple
11-03-2015
Pros: Next to the Old Town so great location to explore greater Phoenix
Cons:
9.6
Karen
Exceptional
mature couple
10-20-2015
Pros: Friendly staff
Cons: Exterior room door rather old and looked poor
7.1
Claire
Good
young couple
10-08-2015
Pros: Great location, close to bars and restaurants
Cons: The room was too dark and very dated and the air con was too loud
10.0
Kelly
Exceptional
solo traveller
09-22-2015
Pros: The staff - desk, breakfast people and bartender -- were marvelous! It was so centrally located I was able to walk to my venue and around the city of Scottsdale without requiring transportation
Cons:
9.2
Tyler
Wonderful
review category group of friends
09-09-2015
Pros: front desk staff was very friendly, knowledgeable and helpful
Cons:
7.5
Christina
Good
solo traveller
09-05-2015
Pros:
Cons: Rooms and bathrooms need to be upgraded. Sink dripped constantly
9.2
Gavin
Wonderful
mature couple
09-01-2015
Pros: Great pool & happy hour. Handy to old Scottsdale - just across the road.
Cons:
8.0
Lacey
Very Good
Traveling as Couple
08-25-2015
Pros: Changed room accommodations to fit our needs. Excellent breakfast. FriendlyStaff.
Cons: Closed the pool early. Drinks in the bar were pricey.
8.8
John
Excellent
mature couple
08-22-2015
Pros: Good location in walking distance to Scottsdale "Old Town" and lots of restaurants. We were only one night so did not explore further.
Cons:
10.0
Beth
Exceptional
review category group of friends
08-12-2015
Pros: the room was very clean and spacious. liked the good coffee in the room. pool area was nice. need more noodles for the pool. will stay here again.
Cons:
10.0
The
Exceptional
mature couple
07-09-2015
Pros: Everything
Cons:
6.7
Anonymous
Pleasant
family with older children
07-06-2015
Pros:
Cons: The air conditioning unit kept us up all night long. So noisy.
7.9
Martin
Good
mature couple
06-29-2015
Pros: Service was great, staff friendly and helpful
Cons: No safe in room and only limited safe space at reception. Safes at reception too small to hold a laptop which is surprising for a business hotel. Bar closes early 11pm.
6.3
David
Pleasant
family with older children
05-25-2015
Pros:
Cons: Suite to small
7.1
Anonymous
Good
young couple
05-09-2015
Pros: Staff was friendly.
Cons: Had to switch rooms as the first room had a cigarette hole burned into the duvet. Breakfast is $11.95 per person for food that would be included at any other hotel.
9.6
Larry
Exceptional
mature couple
04-28-2015
Pros: Bud waited on us several times for breakfast. What a guy. He gave us perfect service.
Cons:
7.1
Gary
Good
mature couple
04-15-2015
Pros: Overall very pleased.
Cons: Elevator is extremely slow. Also the blonde bartender that works at Jakes obviously hates her job. Bartenders should be lively and fun. She was neither. Seemed to be bothered by everyone ordering drinks...oh wait. That's her job. Maybe just a bad day. Recommend a little coaching so the expectations are clear.
10.0
Mike
Exceptional
solo traveller
04-02-2015
Pros: awesome
Cons:
5.4
Anonymous
Fair
family with older children
03-25-2015
Pros: The location was great and that's what we paid for.
Cons: The staff was rather rude and not helpful at all. We were on the 2nd floor and it reeked of garlic and cheese from the restaurant below. For the price the location is all we got.
7.1
Tamara
Good
review category group of friends
03-24-2015
Pros: The lobby, restaurant and pool area were very nice but the rooms were rather dark and depressing. We were there for Spring Training so the rates were higher than normal.
Cons: The ambiance in the rooms. Very dark and dated.
7.5
Anonymous
Good
family with young children
03-16-2015
Pros:
Cons: Very expensive for size of room and still had to pay for breakfast
9.6
John
Exceptional
mature couple
01-25-2015
Pros: Location, Facilities, and Staff were excellent. Food was very good!
Cons: Breakfast a little too expensive..pool was not heated enough for time of year... Wish they had a outdoor hot tub.
7.9
Cynthia
Good
mature couple
01-20-2015
Pros: Sitting by the fireplace inside the lobby, having a cup of coffee. It was very nice to have water,coffee and tea as you walked in to the lobby.
Cons: Only one fire pit outside. Also TV in lobby didn't have all the Chanel's like guest rooms had.
7.5
Terry
Good
review category group of friends
01-20-2015
Pros: located in old town
Cons: the elevators could use some attention - they run slow and the main one broke down and had to walk up to the fifth floor with baggage.
8.3
David
Very Good
mature couple
12-02-2014
Pros: The location is mere minutes from Old Town Scottsdale to the South and the Scottsdale Fashion Square shopping Center. Great dining and bars close by along with several options for breakfast.
Cons: We had a party start up at 1130pm on our second night there. After a couple of calls to the front desk it broke up and quite resumed. The room is in need of an update, the bathroom tile, fixtures, etc. are dated along with the furniture.
9.2
Toni
Wonderful
young couple
11-03-2014
Pros: Location
Cons:
10.0
Jasper
Exceptional
mature couple
10-21-2014
Pros: Courteous staff and the chef was wonderful and accommodating as was the wait staff in the restaurant! We will stay there again when visiting our grankids in the future and take some time to stroll through Old Town Scottsdale!
Cons:
9.6
Lee
Exceptional
mature couple
10-19-2014
Pros: Great location for old town Scottsdale, easy walk to lots of stores and restaurants.
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