Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Waterfalls spilling over boulders into pools, charming garden areas with tall palm trees and attractive, well-appointed rooms with washer/dryers combine to create an oasis.
Smoke free premises. 300 condominiums. 2-3 stories (no elevator), exterior corridors. Accessibility (Call).
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 55 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-14-2017
Pros: Excellent room layout and amenities. Can't think of how it could be improved upon.
Cons: No
10.0
Anonymous
Exceptional
07-14-2017
Pros: Everything
Cons: No
7.0
Anonymous
Good
07-14-2017
Pros: Staff
Cons: Seems to be popular to slam doors shut all hours of the day, but you can't fix stupid so a person does get sleep deprived
8.0
Anonymous
Very Good
07-14-2017
Pros: spacious, well laid out, kitchen and laundry very handy!
Cons: teensy tiny closet and no where to put suitcase rack
1.0
Anonymous
Very Poor
07-14-2017
Pros:
Cons: Extremely thin walls, could hear people above and on both sides.
10.0
Anonymous
Exceptional
07-14-2017
Pros:
Cons: Lack of number of elevators
9.6
Anonymous
Exceptional
06-29-2017
Great home away from home...
Pros: We like the home away from home atmosphere.
Cons: We didn't like my room service at different times of the day, not knowing if or when someone was going to come clean our room, but when cleaned it was great.
7.1
Anonymous
Good
06-26-2017
Comfortable room.
Pros: Had what we needed for our comfort.
Cons: Tried to use gym and couldn't because housekeeping was cleaning. 11am is not a good time to clean when guests would like to use the gym. I understand the importance of and appreciate a clean facility, however; a later time schedule would be more appropriate.
8.8
Anonymous
Excellent
06-24-2017
Beautiful,
Pros: Like separate attached bed
Cons: Jacuzzi was a normal bath with jets
10.0
Anonymous
Exceptional
05-30-2017
Great staycation for our family!
Pros: We are locals and don't get away all that often. This resort is an awesome family get away! The pool area is amazing and the staff was super friendly. We were taken care of by Kasandra P at breakfast and by the pool and she was the sweetest! She even remembered our kiddos. Thank you, great staycation!
Cons: Didn't care to be on the second floor with the kids. Just the running around and the stairs made me nervous. They do have elevators though, we just weren't close to them. Next time I'd ask to be ground level. But everything was spot on, this place is great!
9.6
Anonymous
Exceptional
05-29-2017
All good man
Pros: It was a nice place nice pools & room's
Cons: The 10am check out
10.0
Anonymous
Exceptional
05-24-2017
Exceptional
Pros: Beautiful resort, room was very nice, super comfortable, and so nicely decorated. I loved the gorgeous desert landscaping.
Cons:
10.0
Anonymous
Exceptional
05-15-2017
Excellent Stay for Mother's Day...
Pros: This was a staycation for us...we live 40 min away...I loved the property, pool and villa we got. I was kind of worried because they couldn't find my reservation that I made through Booking.com even though I had confirmation and everything. I had to call Booking.com to have them call hotel. They were on the phone with hotel quickly and were trying to fax my info to hotel. I don't think the hotel staff ever got the fax, but she just gave me the rate I had confirmed and luckily they had availability. She also gave me a larger villa for the trouble.
Then going forward the staff at all levels continued to be extremely nice and friendly. Staff walking by, staff at pool bar, staff at brunch, etc. Had a good experience with everyone. We called to get more towels at 6:30 am and had someone at our door under 10 min.
My 8-yr-old loved the pool and whirlpool and the play areas. The drinks at the Splash outdoor food/bar area by the pool were really good. My son had a kids meal that looked really good, but we didn't order food there. He loved being able to get Dippin Dots at the pool. There seemed to be a lot of activities planned throughout the week. We enjoyed the Mother's Day brunch--not a huge spread, but the eggs, bacon, potatoes and fruit were really good. They also gave the mothers a rose and had some paper and markers out for the kids to make a card :)
We will be back someday soon I hope!
Cons: We were only there one night so didn't run into any issues at the hotel just the issues with Booking.com reservation not making it to the hotel.
7.9
Anonymous
Good
05-06-2017
Great vacation
Pros: Beautiful property. Very quiet not crowded. Free crib accommodations and parking. Smoke and pet free property.
Cons: Bed wasn't very comfortable, no restaurants on site. Floors in the room needed a wipe down.
10.0
Anonymous
Exceptional
04-13-2017
Exceptional
Pros: Friendliness. Great pool. Fun activities for kids.
Cons: Early check out
9.6
Anonymous
Exceptional
04-11-2017
Paradise awaits! We will be...
Pros: I can not say enough good things about this hotel! 10/10!
Cons:
9.5
Anonymous
Exceptional
03-03-2017
Nice stay
Pros: Very comfortable rooms. Noce pool area
Cons: Quite expensive
9.6
Anonymous
Exceptional
01-22-2017
Nice place to stay!
Pros: Very clean and comfortable!
Cons:
5.4
Anonymous
Fair
01-03-2017
Too noisy. Front desk personnel...
Pros: Clean and well appointed.
Cons: I have stayed here twice now. You can hear footsteps above. On this trip it sounded like someone was moving furniture but doubt doubt that 5:00am. I would never be interested in being a timeshare owner. Staff member Rachel was rude at check in. Brought issue to front desk manager attention. She actually defended Rachel's demeanor and actions! Incidentally, they charge your credit card even before you get a chance to settle charges in the morning. I wanted to pay cash. Nope! Not happy with that business practice.
7.9
Anonymous
Good
12-17-2016
Location was good and staff...
Pros: Very nice location and very clean.
Cons: The bedroom in the villa was to small and no room for two people to put clothes away. Felt like I was living out of a suitcase for 5 days.
7.5
Anonymous
Good
11-25-2016
Nice resort for business and...
Pros: Nice kitchen. Great having the playground in our 'backyard'. We absolutely loved the landscaping!!!
Cons: There was very little storage space. We could not store our suitcases in the closet, so we had a messy livingroom. We had a crib for our toddler, but also for the crib there was a lack of space, turned out the bathroom was the best place for it... not ideal.
10.0
Anonymous
Exceptional
08-26-2016
excellent , friendly and clean
Pros: Warm friendly environment
Cons: All was good
10.0
Anonymous
Exceptional
08-15-2016
Best place to stay in...
Pros: I liked absolutely everything. Can't wait to go back!
Cons: I didn't like the fact that I had to leave. Wish I lived there. Haha!
8.8
Anonymous
Excellent
07-21-2016
I guess it worked out...
Pros: I enjoyed the location of our villa. I have rented several villas in many cities and states, this was the 1st time in several years that I didn't have to deal with a roach or some other bug crawling in our room.Perfect view, and location on the balcony. Pool area was great!
Cons: When we reserved our villa we always make sure that a hot tub is included in our room. When we arrived we were put in a room with no hot tub, and our reservation clearly stated a hot tube was included. We had to pay an additional $20 per night to get a room with a hot tub. Also the maid did not clean the hot tub or the kitchen appliances when she cleaned our room.
9.6
Anonymous
Exceptional
07-18-2016
Loved our stay at the...
Pros: The bed was super comfy. The pool was beautiful. Loved the whirlpool in the room was great.
Cons: Not a lot to complain about.
10.0
Anonymous
Exceptional
07-17-2016
Fantastic place to stay
Pros: The bed and pillows were like a cloud! The rooms were spacious and clean, whirlpool tub, great room service, friendly people, fantastic pools!
Cons: I cant think of anything I didn't like.
10.0
Anonymous
Exceptional
07-13-2016
Oasis staycation best home away...
Pros: From the moment we drove up it felt like an oasis experience. Such friendly staff to greet us and through out our stay. The grounds were breath taking even in our Az. Hot sizzling summer. Then we get to our suite and Bam ..it was that feeling of home away from home . Everything we needed was there so it was unpack the bags and enjoy. And enjoy we did. We didn't want to leave this quiet friendly fun filled beautiful Oasis
Cons: The cleaner used was strong and a little hard to ajust to at first.
10.0
Anonymous
Exceptional
06-22-2016
Nice place to stay like...
Pros: Room was quiet, hotel was packed but didnt see alot of people. Jacuzzi in room is great
Cons: The splash grilled pancakes weren't great, seemed undercooked. Smoking areas had no shade.
9.2
Anonymous
Wonderful
06-06-2016
Very Nice
Pros: Staff were excellent and all clean. No problems with AC, etc. great Wi Fi!
Cons: Work out facilities were small and not a lot of equipment.
10.0
Anonymous
Exceptional
05-03-2016
Loved it
Pros: Room very clean
Cons: No large trash cans in the walkways
10.0
Anonymous
Exceptional
04-28-2016
Great Hotel
Pros: Rooms are great. Love the pool.
Cons:
10.0
Anonymous
Exceptional
04-12-2016
A great getaway.
Pros: Comfortable. Loved the deck. It was a lovely place to have breakfast.
Cons: Hard to find the elevator to transport baggage to the third floor.
8.3
Anonymous
Very Good
02-16-2016
Nice and quiet.
Pros: Very private and spacious.
Cons: The property has a poolside bar. We would have liked a restaurant that one could sit and dine in at any time.
9.6
Anonymous
Exceptional
08-12-2015
Great hotel... Had a great...
Pros: Great location. Friendly staff. Clean room. Comfortable bed. Nice pool. Great location.
Cons: Difficulty with door lock throughout stay. Shower head was very bad.
9.6
Anonymous
Exceptional
08-04-2015
Amazing stay!
Pros: Everything was amazing no negative feed back!
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