Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Waterfalls spilling over boulders into pools, charming garden areas with tall palm trees and attractive, well-appointed rooms with washer/dryers combine to create an oasis.
Smoke free premises. 300 condominiums. 2-3 stories (no elevator), exterior corridors. Accessibility (Call).
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 55 guests
Showing reviews 1 - 5 of 50
9.0
Michael
Wonderful
Traveling as Couple
09-22-2017
Pros: Excellent room layout and amenities. Can't think of how it could be improved upon.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
09-22-2017
Pros: The staff was wonderful! I was able to check in early and check out late. They even let me hang out at the pool until it was time to leave.
Cons: The bathroom needs painting.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-22-2017
Pros: I'm 9mo pregnant we chose here for our mini babymoon trip. We are Az natives so this hotel was about 1.5hrs away for us. I love everything about this hotel. We had our 3yr old with us, the playgrounds were great and the pool was amazing! We will be back!
Cons: There was nothing to not like, everything was just as we expected it to be. The only thing I was a little disappointed by was the splash pad for the kids. I thought it would be a bigger area but my 3yr old loved it anyway.
9.0
Verified Hotel Guest
Wonderful
Family with Teens
09-22-2017
Pros: Well designed one bedroom with full kitchen. Well maintained.
Cons: They do try to invite you to view a presentation (sales pitch )of the property.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-22-2017
Pros:
Cons: Lack of number of elevators
9.6
Elizabeth
Exceptional
young couple
09-17-2017
Upscale, clean, modern, well-maintained property
Pros: Quiet clean upscale property. Housekeeping provided ample supplies for wash, etc. Having a washer/dryer such a bonus. Also there is a quiet pool - away from thumping music. The property was well manicured.
Cons: Not enough storage for luggage- one small closet.
10.0
Jamie
Exceptional
family with young children
09-11-2017
Awesome and this is our...
Pros: Awesome staff- clean rooms, beautiful property and pool is amazing! Lots of stuff for the kids and parents too!
Cons:
10.0
Donald
Exceptional
solo traveller
08-29-2017
It was the first time...
Pros: Fantastic, comfortable room with excellent amenities. It's in a beautiful area, with plenty of restaurants and shopping nearby. The staff was very friendly and helpful.
Cons: The parking was a little tight and at times difficult to locate a space close to where the room was, but it really wasn't that bad.
10.0
Jen
Exceptional
young couple
08-21-2017
Great place to stay!!
Pros: Super clean and friendly staff!
Cons:
10.0
Lisa
Exceptional
family with young children
07-27-2017
First attempt at a staycation,...
Pros: Pool amenities were great, staff was amazing, and the free wi-fi for up to 10 devices were a life saver as I was there with my son and two of his friends (all age 12) and they all had their devices (of course).
Cons: In order for the bedroom in the villa to be of a comfortable temperature, I had to freeze the boys in the living room. Not good air circulation when the doors are closed.
6.7
Candace
Pleasant
family with young children
07-10-2017
Pleasant
Pros: the rooms were like an apartment.
Cons: its in the middle of nowhere, they only have a pool. kids can get bored. you have to drive miles to hangout or do anything. i was over charged for my stay and had to get a refund. it prevented me from celebrating my sons birthday.
9.6
Mr
Exceptional
young couple
06-29-2017
Great home away from home...
Pros: We like the home away from home atmosphere.
Cons: We didn't like my room service at different times of the day, not knowing if or when someone was going to come clean our room, but when cleaned it was great.
7.1
Sandy
Good
family with young children
06-26-2017
Comfortable room.
Pros: Had what we needed for our comfort.
Cons: Tried to use gym and couldn't because housekeeping was cleaning. 11am is not a good time to clean when guests would like to use the gym. I understand the importance of and appreciate a clean facility, however; a later time schedule would be more appropriate.
8.8
Brandi
Excellent
family with young children
06-24-2017
Beautiful,
Pros: Like separate attached bed
Cons: Jacuzzi was a normal bath with jets
10.0
Marisa
Exceptional
family with young children
05-30-2017
Great staycation for our family!
Pros: We are locals and don't get away all that often. This resort is an awesome family get away! The pool area is amazing and the staff was super friendly. We were taken care of by Kasandra P at breakfast and by the pool and she was the sweetest! She even remembered our kiddos. Thank you, great staycation!
Cons: Didn't care to be on the second floor with the kids. Just the running around and the stairs made me nervous. They do have elevators though, we just weren't close to them. Next time I'd ask to be ground level. But everything was spot on, this place is great!
9.6
Donald
Exceptional
young couple
05-29-2017
All good man
Pros: It was a nice place nice pools & room's
Cons: The 10am check out
10.0
Pamela
Exceptional
young couple
05-24-2017
Exceptional
Pros: Beautiful resort, room was very nice, super comfortable, and so nicely decorated. I loved the gorgeous desert landscaping.
Cons:
10.0
Lynn
Exceptional
family with young children
05-15-2017
Excellent Stay for Mother's Day...
Pros: This was a staycation for us...we live 40 min away...I loved the property, pool and villa we got. I was kind of worried because they couldn't find my reservation that I made through Booking.com even though I had confirmation and everything. I had to call Booking.com to have them call hotel. They were on the phone with hotel quickly and were trying to fax my info to hotel. I don't think the hotel staff ever got the fax, but she just gave me the rate I had confirmed and luckily they had availability. She also gave me a larger villa for the trouble.
Then going forward the staff at all levels continued to be extremely nice and friendly. Staff walking by, staff at pool bar, staff at brunch, etc. Had a good experience with everyone. We called to get more towels at 6:30 am and had someone at our door under 10 min.
My 8-yr-old loved the pool and whirlpool and the play areas. The drinks at the Splash outdoor food/bar area by the pool were really good. My son had a kids meal that looked really good, but we didn't order food there. He loved being able to get Dippin Dots at the pool. There seemed to be a lot of activities planned throughout the week. We enjoyed the Mother's Day brunch--not a huge spread, but the eggs, bacon, potatoes and fruit were really good. They also gave the mothers a rose and had some paper and markers out for the kids to make a card :)
We will be back someday soon I hope!
Cons: We were only there one night so didn't run into any issues at the hotel just the issues with Booking.com reservation not making it to the hotel.
7.9
Famof4sea
Good
family with young children
05-06-2017
Great vacation
Pros: Beautiful property. Very quiet not crowded. Free crib accommodations and parking. Smoke and pet free property.
Cons: Bed wasn't very comfortable, no restaurants on site. Floors in the room needed a wipe down.
10.0
Byron
Exceptional
family with young children
04-13-2017
Exceptional
Pros: Friendliness. Great pool. Fun activities for kids.
Cons: Early check out
9.6
Jennifer
Exceptional
family with young children
04-11-2017
Paradise awaits! We will be...
Pros: I can not say enough good things about this hotel! 10/10!
Cons:
9.5
Judy
Exceptional
review category group of friends
03-03-2017
Nice stay
Pros: Very comfortable rooms. Noce pool area
Cons: Quite expensive
9.6
Shirley
Exceptional
young couple
01-22-2017
Nice place to stay!
Pros: Very clean and comfortable!
Cons:
5.4
Ariel
Fair
family with young children
01-03-2017
Too noisy. Front desk personnel...
Pros: Clean and well appointed.
Cons: I have stayed here twice now. You can hear footsteps above. On this trip it sounded like someone was moving furniture but doubt doubt that 5:00am. I would never be interested in being a timeshare owner. Staff member Rachel was rude at check in. Brought issue to front desk manager attention. She actually defended Rachel's demeanor and actions! Incidentally, they charge your credit card even before you get a chance to settle charges in the morning. I wanted to pay cash. Nope! Not happy with that business practice.
7.9
Toni
Good
young couple
12-17-2016
Location was good and staff...
Pros: Very nice location and very clean.
Cons: The bedroom in the villa was to small and no room for two people to put clothes away. Felt like I was living out of a suitcase for 5 days.
7.5
Hiska
Good
family with young children
11-25-2016
Nice resort for business and...
Pros: Nice kitchen. Great having the playground in our 'backyard'. We absolutely loved the landscaping!!!
Cons: There was very little storage space. We could not store our suitcases in the closet, so we had a messy livingroom. We had a crib for our toddler, but also for the crib there was a lack of space, turned out the bathroom was the best place for it... not ideal.
10.0
Brent
Exceptional
mature couple
08-26-2016
excellent , friendly and clean
Pros: Warm friendly environment
Cons: All was good
10.0
Baby
Exceptional
young couple
08-15-2016
Best place to stay in...
Pros: I liked absolutely everything. Can't wait to go back!
Cons: I didn't like the fact that I had to leave. Wish I lived there. Haha!
8.8
Lavelle
Excellent
mature couple
07-21-2016
I guess it worked out...
Pros: I enjoyed the location of our villa. I have rented several villas in many cities and states, this was the 1st time in several years that I didn't have to deal with a roach or some other bug crawling in our room.Perfect view, and location on the balcony. Pool area was great!
Cons: When we reserved our villa we always make sure that a hot tub is included in our room. When we arrived we were put in a room with no hot tub, and our reservation clearly stated a hot tube was included. We had to pay an additional $20 per night to get a room with a hot tub. Also the maid did not clean the hot tub or the kitchen appliances when she cleaned our room.
9.6
Kristy
Exceptional
mature couple
07-18-2016
Loved our stay at the...
Pros: The bed was super comfy. The pool was beautiful. Loved the whirlpool in the room was great.
Cons: Not a lot to complain about.
10.0
Mary
Exceptional
solo traveller
07-17-2016
Fantastic place to stay
Pros: The bed and pillows were like a cloud! The rooms were spacious and clean, whirlpool tub, great room service, friendly people, fantastic pools!
Cons: I cant think of anything I didn't like.
10.0
Renae
Exceptional
mature couple
07-13-2016
Oasis staycation best home away...
Pros: From the moment we drove up it felt like an oasis experience. Such friendly staff to greet us and through out our stay. The grounds were breath taking even in our Az. Hot sizzling summer. Then we get to our suite and Bam ..it was that feeling of home away from home . Everything we needed was there so it was unpack the bags and enjoy. And enjoy we did. We didn't want to leave this quiet friendly fun filled beautiful Oasis
Cons: The cleaner used was strong and a little hard to ajust to at first.
10.0
Miguel
Exceptional
young couple
06-22-2016
Nice place to stay like...
Pros: Room was quiet, hotel was packed but didnt see alot of people. Jacuzzi in room is great
Cons: The splash grilled pancakes weren't great, seemed undercooked. Smoking areas had no shade.
9.2
Mark
Wonderful
family with older children
06-06-2016
Very Nice
Pros: Staff were excellent and all clean. No problems with AC, etc. great Wi Fi!
Cons: Work out facilities were small and not a lot of equipment.
10.0
Linda
Exceptional
mature couple
05-03-2016
Loved it
Pros: Room very clean
Cons: No large trash cans in the walkways
10.0
Mark
Exceptional
mature couple
04-28-2016
Great Hotel
Pros: Rooms are great. Love the pool.
Cons:
10.0
Donald
Exceptional
mature couple
04-12-2016
A great getaway.
Pros: Comfortable. Loved the deck. It was a lovely place to have breakfast.
Cons: Hard to find the elevator to transport baggage to the third floor.
8.3
Gina
Very Good
mature couple
02-16-2016
Nice and quiet.
Pros: Very private and spacious.
Cons: The property has a poolside bar. We would have liked a restaurant that one could sit and dine in at any time.
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