Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms all feature sitting areas and are colorfully decorated with modern furnishings. The palm shaded pool area is a peaceful place to unwind.
Smoke free premises. 121 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-within 5 mi.
Terms
pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 46 guests
Showing reviews 1 - 5 of 50
10.0
David
Exceptional
Traveling as Couple
10-13-2017
This hotel is conveniently located to the Mayo Clinic - which was our primary interest. There are plenty of eating establishments within a short distance.
Pros: The free breakfast and seating area was great.
Cons: No issues.
10.0
Kris
Exceptional
Traveling as Couple
10-13-2017
Pros: Great hotel for the price!
Cons:
8.0
Jesus
Very Good
Traveling as Couple
10-13-2017
Pros: Price was right, can't figure it tobeany higher.
Cons: Privacy shade wasn't working. Couldn't do adjustment on a.c.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: great location on Scottsdale road
Cons:
10.0
Peter
Exceptional
Business Traveler
10-13-2017
Pros: Clean room , nice pool and great breakfast
Cons:
10.0
Mary
Exceptional
Traveling as Couple
10-13-2017
Pros: Hotel was beautiful clean and all staff very friendly
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: location is centrally located to Mayo Clinic, shopping, and dining.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: Very nice staff. Good breakfast. Clean rooms and nice pool area
Cons: The first room we were checked into had a lot of stains on the carpet. When we let the front desk know it needed extra attention they moved us to another room.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: We came down just for a quick getaway to play in the sun and the pool. It was a great hotel and great location. The room was very spacious. 2 queens and a sofa bed for our needs perfect. The breakfast was great. Good selection. Will stay again
Cons:
9.0
Eric
Wonderful
Traveling as Couple
10-13-2017
Pros: Nice pool and lobby area
Cons: Got a handicap room (would not change full house). Water would not stay in shower.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Was very pleased with the room. Very comfortable bed and everything was nice,clean and modern. Will definitely go back.
Cons:
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-13-2017
Pros: The room was excellent. It was large and the layout was both modern and great to relax in.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-13-2017
Pros: the staff were friendly and the free breakfast
Cons: the carpet in the room was stained
5.0
Verified Hotel Guest
Fair
Senior Traveler
10-13-2017
Pros: Place was located near freeways and main streets. Toilet backed up into tub. Not even "I'm sorry" but got " we waited to fix it when you had checked out".
Cons: Lack of staff care.
9.0
Brian
Wonderful
Family with Young Children
10-13-2017
Pros: Large room. Very good breakfast options. Nice pool area. Close to lots of amenities.
Cons: No waffles at breakfast? ;-)
10.0
Charles
Exceptional
Traveling as Couple
10-13-2017
Pros: Front desk staff resolved a major booking problem, and the room was extremely spacious! They served a very good hot breakfast, and the location was extremely convenient for us. There is great shopping nearby as well.
Cons: No.
9.0
Robert
Wonderful
Traveling as Couple
10-13-2017
Pros: Great location in Northern Scottdale and Mayo Clinic.
Cons: Nothing
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros:
Cons: It's old and needs a face lift
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Hotel was well built. I couldn't hear my neighbors.
Cons: Bed was hard.
9.0
J Troy
Wonderful
Solo Traveler
10-13-2017
Pros: I have stayed here several times and enjoy the stay each time. I personally like the agreement they have with Lifetime Fitness Since working out is part of my daily life. They also have a great Continental Breakfast.I also like the safe in the room
Cons: nothing
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-13-2017
Pros: clean large room with a very helpfull staff and a good free breakfast.
Cons: the only thing I did not like was the bed was very hard almost like sleeping on the floor
7.0
Verified Hotel Guest
Good
Family with Young Children
10-13-2017
Pros: Location was easy to find. Staff very friendly
Cons: We were evacuated for a smoky room down the hall. No coupons or discounts was given for waiting out side at midnight to 1am
10.0
Verified Hotel Guest
Exceptional
10-13-2017
Pros: Great, spacious room.
Cons:
7.0
Verified Hotel Guest
Good
Solo Traveler
10-13-2017
Pros: I think the customer service was great, and the location was great. I think it was correctly classified. I did like that it was ADA compliant.
Cons: The bathroom/shower had old fixtures, leaky shower head, and the floor was kind of gross. I actually didn't shower here because of it. I think the grout on the tile needed to be cleaned. The room smelled musty, the sheets were rough, and comforter thin
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Cleaniness & Great Customer Service
Cons: None
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: Clean and nice staff
Cons: Not alot of parking
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: Location and price
Cons: No
10.0
Diane
Exceptional
Family with Young Children
10-13-2017
Pros: The hotel was very clean and the staff was very friendly.
Cons: No
9.0
Martin
Wonderful
Traveling as Couple
10-13-2017
Pros: Spacious and clean
Cons: Hard to get into the parking area.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Clean
Cons: No
1.0
Verified Hotel Guest
Very Poor
Group Traveler
10-13-2017
Pros: The one staff member was amazing during our nightmare morning. I can't believe that the GM did not show up the morning there was no hot water. They left one poor woman to handle the hundred phone calls. She did a wonderful job and deserves praise
Cons: The noise level was completely unacceptable. Come to find out it was the hotels fault. They did not turn down the pool music so it stayed loud all through the night. To make things worse there was NONE HOT WATER IN THE MORNING. It took the hotel several h
9.0
Verified Hotel Guest
Wonderful
10-13-2017
Pros: Location. Price. Quality
Cons: All good
10.0
Brad
Exceptional
Group Traveler
10-13-2017
Pros: Staff was very friendly. They initiated connection every time I stood in the lobby near the front desk. One staff member saw me in running gear and came up to let me know the hotel offers a free pass to a local high-quality gym. Loved that!
Cons:
9.0
James
Wonderful
Business Traveler
10-13-2017
Pros:
Cons: For a Marriott asset, the room needs renovation especially the bathroom. The tub was not functional, I almost slip in the tub while taking a shower.
10.0
Laura
Exceptional
Solo Traveler
10-13-2017
Pros: friendly desk staff. Room was beautiful: very neat andclean
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: It was perfect for what I needed to do and the location was great. The breakfast in the morning saved me time from going somewhere else to eat.
Cons:
4.0
Verified Hotel Guest
Disappointing
Group Traveler
10-13-2017
Pros: Front desk- excellent Room-very good Location- a little confusing because multiple hotels within a roundabout but still good location w restaurants and Walgreens
Cons: Only issue is that my daughter left her purse I called the hotel shortly after the stay and ask them to reenter or to check if they found my daughter's purse they said that they would have to talk to housekeeping the next day and call back never did
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-13-2017
Pros: It was close to where we had a business engagement. Close to the restaurant and stores . Overall we enjoyed staying at this hotel. The clerk was very courteous .
Cons: No
7.5
Anonymous
Good
family with young children
10-12-2017
Good
Pros: I liked that the room is larger and that there is a couch so that we could each have our own bed.
Cons: I was disappointed in the breakfast times. 2 and a half hours is not a very big window time to meet everyone's needs, and having breakfast start at 7 was not convenient for us, since our son had to be on the soccer field at 7. I would have appreciated at least a 3 hour or more breakfast window. I have never stayed at a hotel with a 2 and a half hour breakfast that starts at 7. Our air was also not working properly. The front desk person was very kind to try and help. The maintenance man was a little short initially when he came to the room, but was nicer later when they moved us next door.
10.0
Anonymous
Exceptional
mature couple
10-11-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
young couple
10-05-2017
Hurt myself on property.. no...
Pros:
Cons:
10.0
Debra
Exceptional
review category group of friends
09-04-2017
Exceptional
Pros: The room was good size & the bed was super comfy
Cons: The pool & pool area really needed cleaning. Leaves & dirt were in the pool & around the pool deck
8.8
David
Excellent
young couple
08-17-2017
Great experience
Pros:
Cons: Bed was a bit hard
6.3
Michal
Pleasant
review category group of friends
08-16-2017
Pleasant
Pros:
Cons:
9.2
Ellen
Wonderful
solo traveller
08-04-2017
Superb
Pros: Everyone on the staff was great. Really professional and nice.
Cons: Nothing. Great place
9.6
Lois
Exceptional
solo traveller
07-16-2017
Great Stay At Springhill Suites/Scottsdsle
Pros: The room had a desk with plenty of lighting and electrical outlets. There was a small coffee station in the room by the desk. There were two queen beds with upgraded bedding and very comfortable beds.
There were plenty of nice, white, clean towels in the bathroom. There was a comfortable sitting area. Two large tv's with working remotes. Upscale shampoo, conditioner, and lotion. And... There room was quiet!
Breakfast was hot and good. Scrambled eggs, sausage, yogurt, dry cereal, pastries, bagels, great coffee, oatmeal. And a friendly person who was setting things up. A spacious, clean eating area. The USA today was available to read our to take with you. Free WiFi.
Cons: The person at the desk when I checked in I Saturday evening wasn't particularly friendly. The morning person was great.
10.0
Donna
Exceptional
review category group of friends
07-14-2017
Great accommodations.
Pros: Good balanced breakfast. Nice room, pleasant staff.
Cons: Nothing.
8.3
Anonymous
Very Good
solo traveller
07-09-2017
Very good
Pros:
Cons:
10.0
Kelli
Exceptional
family with young children
07-06-2017
Awesome
Pros: Loved it will be staying again
Cons: Could use more lighting in room
7.5
Todd
Good
solo traveller
06-23-2017
Good
Pros: Nice place easy to get where I needed firm there.
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