Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Tucked at the base of Camelback Mountain, this venerable resort features extensive landscaping, sweeping valley views, world-class dining and golf, a tropical lagoon and elegant rooms. Be sure to leave enough time for afternoon tea as well as a stroll through the 2-acre cactus garden.
Smoke free premises. 585 units, some two bedrooms and kitchens. 3-4 stories, interior/exterior corridors. Accessibility (Call).
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs, kids club, bicycles, playground, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-within 5 mi.
Terms
check-in 4 pm, cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 67 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Pure luxury!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Customer service was exceptional
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The amenities
Cons: I thought the room was a little dated.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The grounds are beautiful. Pool area is great and great views in every direction. The staff was eager to please. The whole experience was great.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The service was fantastic and just really beautiful hotel
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The grounds were magnificent and the staff could simply not have been nicer
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: All of the staff were extremely energetic and helpful right down to cleaning staff. The atmosphere, location, dining rooms and grounds definitely a '10' in every respect. We would go back again.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: no
5.8
Anonymous
Okay
07-31-2017
Don't order room service unless...
Pros: The room eas very nice
Cons: Ordered dinner room service and the steak, calamari and asparagus were Cold
10.0
Anonymous
Exceptional
07-04-2017
Excellent place
Pros: Service was excellent
Cons: Everything was great
8.3
Anonymous
Very Good
06-20-2017
Good but could have been...
Pros:
Cons: NOT being told the main pool was under construction when booked, main reason I wanted to stay there. no GF restaurants.
9.6
Anonymous
Exceptional
05-28-2017
Massive rooms and huge patio
Pros: Gorgeous room was massive loved the huge patio and the in room breakfast was delicious..but are doing construction work and pool and stuff closed while there never got to enjoy it:(
Cons:
9.6
Anonymous
Exceptional
04-05-2017
Exceptional
Pros:
Cons: View was a concrete wall.
9.6
Anonymous
Exceptional
12-20-2016
it was great.
Pros: room service
Cons: I did not know I needed a pass to park by my room
9.6
Anonymous
Exceptional
10-31-2016
Super stay in great hotel...
Pros: Very nice facilities like pools golf etc
Cons:
7.9
Anonymous
Good
10-01-2016
Oasis in the desert
Pros: Staff were friendly and helpful . Afternoon tea delightful
Cons: Rooms under renovation. This was not posted.
5.8
Anonymous
Okay
08-30-2016
Okay
Pros: 1) The pool
2) The courtesy of Johanna at the first desk
2) The hotel exit sign for my car.
Cons: A 5 Star-Hotel. Are you kidding me? 3/4 of the resort was under major remodeling and it was very apparent. The "WOW" factor of a 5 Star hotel was gone. All shops on the way to our elevator were empty! The place looked like and felt like an empty mausoleum. We certainly wouldn't have come if we had prior knowledge.
1. Our room elevator was down during our stay requiring us to compete with housekeeping for the one service elevator that did work. Long waits or use the stairs. Yuck.
2. Parking garage exit didn't work, properly using my room key, causing a big back up of waiting cars until an attendant appeared and manually raised it.
3. Was advised by EVS staff that I could use the service elevator to access my car in the garage. Wrong! We ended up wondering around the large dimly lite empty basement kitchen area until another staff gave us better directions.
4. Had to ask 4 staff (2 over the phone) and 2 engineers to fix my bathroom sink plunger over a 23 hr period.
5. At check in they forgot to give us a parking sticker for our car to access the hotel without stopping each time. So we stopped each time and told our story. The last day I found out about the stickers and they gave us one.
6. The hotel wrist bands that we were told to wear around the pool were not worn by most of the guests. So we took them off after the first day and never asked for more.
7. You select your floor for the elevators on the outside of the elevator! Once inside you're stuck. Even staff thought that was stupid!
So...what are you going to do for the next 2 years? During your renovations reduce your prices and advertise them as specials or social media will destroy you. (And retrain your staff.)
7.5
Anonymous
Good
08-29-2016
Under renovation, rooms and other...
Pros: FRIENDLY STAFF
Cons: I RESERVED /CONFIRMED A ROOM AND UPON CHECK-INN THEY SAID DID NOT HAVE THE ROOM I RESERVED SO THEY CHARGED 50.00 MORE A DAY FOR ANOTHER ROOM TYPE:-(
5.8
Anonymous
Okay
08-25-2016
Needs upgrade!!
Pros:
Cons: This resort is pretty old, and in desperate need of an update, which they're doing. Rooms smelled musty from years of smoke. Hope it can become a beautiful luxurious resort again soon.
5.0
Anonymous
Fair
08-23-2016
Nothing more than mediocre. Disappointing...
Pros: The linens and bathrooms were great. Spa was pretty good, slightly dated.
Cons: The hotel is like a giant, cold factory. Dated and impersonal, not a true 5 star (careful, their marketing and photos suggest otherwise... They have their own rating where they give themselves 5 stars, they're actually 4). We had construction workers on our balcony half the time making the use of that space impossible, tons of mischarges with no real solution or answer just "our system doesn't make mistakes" (though they were equally surprised and final check out regarding all the debits and credits to our account....). All in all an OK hotel but as a honeymoon destination, we were extremely disappointed and won't be returning.
7.5
Anonymous
Good
08-18-2016
Great Expectations But Poor Experience
Pros: The lunch in the golf pub was fantastic. The service was stellar.
Cons: The dinner in the steak house was horrible. The waiter was insensitive and not helpful when a water glass was spilled. I had to order him to clean it up. The head waiter was not helpful. At this price point, I expect stellar service. The steaks were great, but the seafood was just OK.
10.0
Anonymous
Exceptional
08-18-2016
Exceptional
Pros: The price offered for a deluxe resort
Cons:
7.1
Anonymous
Good
07-18-2016
Good
Pros: Staff was good, hotel was clean,pools were good.
Cons: staff would knock on room door at all times of the day. Shower could have more hot water and better shower heads, or at least in my room
8.8
Anonymous
Excellent
06-29-2016
Fabulous
Pros: Beautiful property and pool areas.
Cons: Beds not comfortable
2.5
Anonymous
Poor
05-31-2016
Don't fall for the advertising.
Pros:
Cons: Nothing like it was advertised. Outdated and not clean. Was not given room described in advertisement. Lost our keys at valet and had to constantly wait for assistance with issues with room. Stuffy not glamorous.
10.0
Anonymous
Exceptional
04-21-2016
Exceptional
Pros: Property is amazing. We did a staycation for hubby's bday and it was great. Pools and room were fantastic and staff even left him a birthday note on his pillow! Look forward to coming back.
Cons: Nothing.
6.3
Anonymous
Pleasant
04-18-2016
Better the last time
Pros: Relish, the pool & the pool staff, golf course.
Cons: Made a booking for a king bed and when we arrived the only room available was two double beds. Other issue is we were placed on second floor facing a wall. We were basically in a basement. After a discussion with the front desk we could get a room above ground with a king bed for a premium... Why not offer this right away? As a Canadian after taxes and resort fees my room was over 750.00/night not what I expect to pay given the complications.
9.2
Anonymous
Wonderful
03-20-2016
Luxury makes me happy.B
Pros: Very modern and complete exercise facility plus free spa with jacuzzi, sauna, and steam room. Also the service at the pools was excellent.
Also very accommodating and friendly staff at every location.
Cons: Didn't like the extra charge for a view of the pool area. Getting on wi-fi was a hassle for me. Each location demanded a different process. Garage charge for my guests.
5.4
Anonymous
Fair
02-01-2016
Passable
Pros: Beautiful grounds. Great Staff. Great golf.
Cons: Casita door did not lock. Coffee maker in room did not work. Refrigerator motor went out. Did not offer another room until night before we left. Casita location was awful. Street noise constantly; need to book room with patio on interior courtyard. In room breakfast way over-priced.
10.0
Anonymous
Exceptional
01-18-2016
Perfect holiday
Pros: The staff are friendly. Gorgeous gardens. Exquisite food, including the best steak I've ever had. Wonderful yoga instructors. Fabulous golf course. Kids loved the pools and playrooms. Total rejuvenation of body, mind and soul.
Cons:
9.6
Anonymous
Exceptional
01-08-2016
A pleasant hotel
Pros: Facilities and landscape
Cons: Nothing
7.1
Anonymous
Good
01-07-2016
Good
Pros: Their location is wonderful and so was pool and scenery.
Cons: VERY poor housekeeping staff. We had to ask twice for our room to be cleaned after an entire day gone. Also, the casitas are in desperate need of a facelift. stained drapes, worn carpeting and doors that need painting. Main hotel is being maintained much better.
5.8
Anonymous
Okay
12-01-2015
Okay
Pros: Large rooms
Cons: room had worn out & old fashioned interior, needs to be renovated.
Cushions on balcony's sun beds had burn marks and bird droppings.
9.6
Anonymous
Exceptional
09-29-2015
Fantastic hotel and truly 5...
Pros: Wonderful truly 5 star hotel with excellent staff who cannot do enough for you.
Cons:
8.8
Anonymous
Excellent
09-09-2015
Delux Desert Hotel
Pros: The incredible service provided by the entire hotel staff. Room canyon n view was amazing!
Cons: The interior room doors were awkwardly placed and intrusive. The small room refrigerator was also hard to open without gauging one's hands.
10.0
Anonymous
Exceptional
09-05-2015
Luxury comfort in the sun
Pros: Fantastic staff couldn't do enough for us even supplied a kettle for tea when asked sun beds were the best
Cons: Needed body lotion with the small collection of lotions in the bathroom and tea bags not just coffee
10.0
Anonymous
Exceptional
08-23-2015
Relaxing Stay on the way...
Pros: The tasting menu in the JG Steakhouse with their wine pairings was right on point. Enjoyed the pool and walking through the cactus garden. Donna at Salon Mila gave both of us great haircuts. Would return for that, and another good meal.
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