The Phoenician, A Luxury Collection Resort, Scottsdale

AAA Inspector Rating
8.7
Excellent
55 Guest Ratings
6000 E Camelback Rd
Scottsdale, AZ 85251- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
Tucked at the base of Camelback Mountain, this venerable resort features extensive landscaping, sweeping valley views, world-class dining and golf, a tropical lagoon and elegant rooms. Be sure to leave enough time for afternoon tea as well as a stroll through the 2-acre cactus garden. Smoke free premises. 585 units, some two bedrooms and kitchens. 3-4 stories, interior/exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
0.5 mi w of 64th St. 6000 E Camelback Rd 85251.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Eco Certification
The Arizona Green Lodging Program certifies lodging establishments that are committed to protecting the environment.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
4 restaurants, also, Il Terrazzo, J&G Steakhouse, see separate listings, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs, kids club, bicycles, playground, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-within 5 mi.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed, resort fee, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 55 guests
Showing reviews 1 - 5 of 36
5.8
Philip
Okay
family with young children
08-30-2016
Pros: 1) The pool 2) The courtesy of Johanna at the first desk 2) The hotel exit sign for my car.
Cons: A 5 Star-Hotel. Are you kidding me? 3/4 of the resort was under major remodeling and it was very apparent. The "WOW" factor of a 5 Star hotel was gone. All shops on the way to our elevator were empty! The place looked like and felt like an empty mausoleum. We certainly wouldn't have come if we had prior knowledge. 1. Our room elevator was down during our stay requiring us to compete with housekeeping for the one service elevator that did work. Long waits or use the stairs. Yuck. 2. Parking garage exit didn't work, properly using my room key, causing a big back up of waiting cars until an attendant appeared and manually raised it. 3. Was advised by EVS staff that I could use the service elevator to access my car in the garage. Wrong! We ended up wondering around the large dimly lite empty basement kitchen area until another staff gave us better directions. 4. Had to ask 4 staff (2 over the phone) and 2 engineers to fix my bathroom sink plunger over a 23 hr period. 5. At check in they forgot to give us a parking sticker for our car to access the hotel without stopping each time. So we stopped each time and told our story. The last day I found out about the stickers and they gave us one. 6. The hotel wrist bands that we were told to wear around the pool were not worn by most of the guests. So we took them off after the first day and never asked for more. 7. You select your floor for the elevators on the outside of the elevator! Once inside you're stuck. Even staff thought that was stupid! So...what are you going to do for the next 2 years? During your renovations reduce your prices and advertise them as specials or social media will destroy you. (And retrain your staff.)
9.2
Anonymous
Wonderful
young couple
08-30-2016
Pros:
Cons: there was a stain on my floor :-( We should have stayed in a different room
5.8
Anonymous
Okay
solo traveller
08-30-2016
Pros: Beautiful property, great staff.
Cons: Wet floors! Internet didn't work. Incorrect bill.
7.5
Oscar
Good
mature couple
08-29-2016
Pros: FRIENDLY STAFF
Cons: I RESERVED /CONFIRMED A ROOM AND UPON CHECK-INN THEY SAID DID NOT HAVE THE ROOM I RESERVED SO THEY CHARGED 50.00 MORE A DAY FOR ANOTHER ROOM TYPE:-(
10.0
William
Exceptional
Traveling as Couple
08-26-2016
Pros: The grounds are beautiful. Pool area is great and great views in every direction. The staff was eager to please. The whole experience was great.
Cons:
Showing reviews 1 - 5 of 36