Tucked at the base of Camelback Mountain, this venerable resort features extensive landscaping, sweeping valley views, world-class dining and golf, a tropical lagoon and elegant rooms. Be sure to leave enough time for afternoon tea as well as a stroll through the 2-acre cactus garden.
Smoke free premises. 585 units, some two bedrooms and kitchens. 3-4 stories, interior/exterior corridors. Accessibility (Call).
Pros: 1) The pool
2) The courtesy of Johanna at the first desk
2) The hotel exit sign for my car.
Cons: A 5 Star-Hotel. Are you kidding me? 3/4 of the resort was under major remodeling and it was very apparent. The "WOW" factor of a 5 Star hotel was gone. All shops on the way to our elevator were empty! The place looked like and felt like an empty mausoleum. We certainly wouldn't have come if we had prior knowledge.
1. Our room elevator was down during our stay requiring us to compete with housekeeping for the one service elevator that did work. Long waits or use the stairs. Yuck.
2. Parking garage exit didn't work, properly using my room key, causing a big back up of waiting cars until an attendant appeared and manually raised it.
3. Was advised by EVS staff that I could use the service elevator to access my car in the garage. Wrong! We ended up wondering around the large dimly lite empty basement kitchen area until another staff gave us better directions.
4. Had to ask 4 staff (2 over the phone) and 2 engineers to fix my bathroom sink plunger over a 23 hr period.
5. At check in they forgot to give us a parking sticker for our car to access the hotel without stopping each time. So we stopped each time and told our story. The last day I found out about the stickers and they gave us one.
6. The hotel wrist bands that we were told to wear around the pool were not worn by most of the guests. So we took them off after the first day and never asked for more.
7. You select your floor for the elevators on the outside of the elevator! Once inside you're stuck. Even staff thought that was stupid!
So...what are you going to do for the next 2 years? During your renovations reduce your prices and advertise them as specials or social media will destroy you. (And retrain your staff.)
9.2
Anonymous
Wonderful
young couple
08-30-2016
Pros:
Cons: there was a stain on my floor :-(
We should have stayed in a different room
5.8
Anonymous
Okay
solo traveller
08-30-2016
Pros: Beautiful property, great staff.
Cons: Wet floors! Internet didn't work. Incorrect bill.
7.5
Oscar
Good
mature couple
08-29-2016
Pros: FRIENDLY STAFF
Cons: I RESERVED /CONFIRMED A ROOM AND UPON CHECK-INN THEY SAID DID NOT HAVE THE ROOM I RESERVED SO THEY CHARGED 50.00 MORE A DAY FOR ANOTHER ROOM TYPE:-(
10.0
William
Exceptional
Traveling as Couple
08-26-2016
Pros: The grounds are beautiful. Pool area is great and great views in every direction. The staff was eager to please. The whole experience was great.
Cons:
5.8
Tim
Okay
family with older children
08-25-2016
Pros:
Cons: This resort is pretty old, and in desperate need of an update, which they're doing. Rooms smelled musty from years of smoke. Hope it can become a beautiful luxurious resort again soon.
5.0
Genevieve
Fair
young couple
08-23-2016
Pros: The linens and bathrooms were great. Spa was pretty good, slightly dated.
Cons: The hotel is like a giant, cold factory. Dated and impersonal, not a true 5 star (careful, their marketing and photos suggest otherwise... They have their own rating where they give themselves 5 stars, they're actually 4). We had construction workers on our balcony half the time making the use of that space impossible, tons of mischarges with no real solution or answer just "our system doesn't make mistakes" (though they were equally surprised and final check out regarding all the debits and credits to our account....). All in all an OK hotel but as a honeymoon destination, we were extremely disappointed and won't be returning.
7.5
James
Good
family with older children
08-18-2016
Pros: The lunch in the golf pub was fantastic. The service was stellar.
Cons: The dinner in the steak house was horrible. The waiter was insensitive and not helpful when a water glass was spilled. I had to order him to clean it up. The head waiter was not helpful. At this price point, I expect stellar service. The steaks were great, but the seafood was just OK.
10.0
Sandra
Exceptional
young couple
08-18-2016
Pros: The price offered for a deluxe resort
Cons:
7.1
Vince
Good
solo traveller
07-18-2016
Pros: Staff was good, hotel was clean,pools were good.
Cons: staff would knock on room door at all times of the day. Shower could have more hot water and better shower heads, or at least in my room
8.0
Rana
Very Good
Group Traveler
07-12-2016
Pros: The amenities
Cons: I thought the room was a little dated.
8.8
Marybeth
Excellent
family with older children
06-29-2016
Pros: Beautiful property and pool areas.
Cons: Beds not comfortable
10.0
Karen
Exceptional
Traveling as Couple
06-15-2016
Pros: Great people working there, unbelievable world class ambiance-pinch me to see if I'm awake!
Cons: If you "go green", you will not get your room cleaned, bed made, or toiletries/coffee replenished, they will not enter your room at all. You will then have to call for anything extra you need. Charged to use internet in the business center.
2.5
Mary
Poor
mature couple
05-31-2016
Pros:
Cons: Nothing like it was advertised. Outdated and not clean. Was not given room described in advertisement. Lost our keys at valet and had to constantly wait for assistance with issues with room. Stuffy not glamorous.
10.0
Mallory
Exceptional
young couple
04-21-2016
Pros: Property is amazing. We did a staycation for hubby's bday and it was great. Pools and room were fantastic and staff even left him a birthday note on his pillow! Look forward to coming back.
Cons: Nothing.
6.3
Edward
Pleasant
young couple
04-18-2016
Pros: Relish, the pool & the pool staff, golf course.
Cons: Made a booking for a king bed and when we arrived the only room available was two double beds. Other issue is we were placed on second floor facing a wall. We were basically in a basement. After a discussion with the front desk we could get a room above ground with a king bed for a premium... Why not offer this right away? As a Canadian after taxes and resort fees my room was over 750.00/night not what I expect to pay given the complications.
9.6
Anonymous
Exceptional
young couple
04-04-2016
Pros: The bellman, Anthony was fantastic. We wanted to hike La Cholla trail and he gave us detailed, logical and memorable directions with energy and a great attitude. Also, the pool attendants were wonderful - especially Ivan at the pool restaurant.
Cons: Check in wasn't welcoming - the attendants were not knowledgable and didn't really care if we were there or not...not a great way to start!
9.2
Evelyn
Wonderful
solo traveller
03-20-2016
Pros: Very modern and complete exercise facility plus free spa with jacuzzi, sauna, and steam room. Also the service at the pools was excellent.
Also very accommodating and friendly staff at every location.
Cons: Didn't like the extra charge for a view of the pool area. Getting on wi-fi was a hassle for me. Each location demanded a different process. Garage charge for my guests.
5.4
Donna
Fair
mature couple
02-01-2016
Pros: Beautiful grounds. Great Staff. Great golf.
Cons: Casita door did not lock. Coffee maker in room did not work. Refrigerator motor went out. Did not offer another room until night before we left. Casita location was awful. Street noise constantly; need to book room with patio on interior courtyard. In room breakfast way over-priced.
10.0
Catherine
Exceptional
family with older children
01-18-2016
Pros: The staff are friendly. Gorgeous gardens. Exquisite food, including the best steak I've ever had. Wonderful yoga instructors. Fabulous golf course. Kids loved the pools and playrooms. Total rejuvenation of body, mind and soul.
Cons:
9.6
Yymmmk
Exceptional
family with older children
01-08-2016
Pros: Facilities and landscape
Cons: Nothing
7.1
Kim
Good
family with older children
01-07-2016
Pros: Their location is wonderful and so was pool and scenery.
Cons: VERY poor housekeeping staff. We had to ask twice for our room to be cleaned after an entire day gone. Also, the casitas are in desperate need of a facelift. stained drapes, worn carpeting and doors that need painting. Main hotel is being maintained much better.
5.8
Alexander
Okay
family with young children
12-01-2015
Pros: Large rooms
Cons: room had worn out & old fashioned interior, needs to be renovated.
Cushions on balcony's sun beds had burn marks and bird droppings.
9.6
Vicky
Exceptional
mature couple
09-29-2015
Pros: Wonderful truly 5 star hotel with excellent staff who cannot do enough for you.
Cons:
8.8
Delux
Excellent
mature couple
09-09-2015
Pros: The incredible service provided by the entire hotel staff. Room canyon n view was amazing!
Cons: The interior room doors were awkwardly placed and intrusive. The small room refrigerator was also hard to open without gauging one's hands.
10.0
Jane
Exceptional
mature couple
09-05-2015
Pros: Fantastic staff couldn't do enough for us even supplied a kettle for tea when asked sun beds were the best
Cons: Needed body lotion with the small collection of lotions in the bathroom and tea bags not just coffee
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-03-2015
Pros: Great service! The Spa was INCREDIBLE and hotel employee was the best I have experienced!
Cons:
10.0
Stephen
Exceptional
mature couple
08-23-2015
Pros: The tasting menu in the JG Steakhouse with their wine pairings was right on point. Enjoyed the pool and walking through the cactus garden. Donna at Salon Mila gave both of us great haircuts. Would return for that, and another good meal.
Cons:
9.2
Anonymous
Wonderful
review category group of friends
08-14-2015
Pros: Pools were varied and had something for everyone
Cons: The food was not up to par for a resort. J&G and Il Terzzzo were fair. Relish was great!
10.0
Shan
Exceptional
solo traveller
08-09-2015
Pros: very big room and very nice scenery
Cons:
7.9
Anonymous
Good
mature couple
08-08-2015
Pros: Gym facilities
Cons: None
7.9
David
Good
mature couple
07-29-2015
Pros: True resort big area and well laid out. The staff were helpful and generally friendly particularly bell staff and in Relish restaurant.
Cons: Reception was all OK but unfortunately a bit "robotic" rather than welcoming. The product is starting to age and refurbishment will be required to maintain a 5 star presentation.
10.0
Bdf
Exceptional
solo traveller
07-12-2015
Pros: The staff is extremely well trained. Whomever is in charge of the training program has done an excellent job.
Cons:
9.2
Peter
Wonderful
mature couple
06-14-2015
Pros:
Cons: No hot water in the bathroom unless you ran the tap / shower for 10 minutes
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