Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This newer property features upscale rooms and baths, along with a spacious lobby and inviting pool area.
Smoke free premises. 116 units, some two bedrooms, efficiencies and kitchens. 4 stories, interior corridors. Accessibility (Call).
Pros: the facility was all we could hope for. The staff was friendly and helpful without being bothersome.
Cons: nothing
9.0
Anonymous
Wonderful
07-21-2017
Pros: Comfortable bed, free hot breakfast, nice size space for room, spacious bathroom with shower and toilet separate from sinks.
Cons: Room faced an a/c unit on the rooftop.
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: Nothing. Everything was great!
10.0
Anonymous
Exceptional
07-21-2017
Pros: Close to tennis center, room layout and breakfast!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Facility, staff, and location we're great! Walking distance to a large park. Room has everything you need and was nicely set up. Great comfy bed!
Cons: Pool areas was a little small and unimpressive.
10.0
Anonymous
Exceptional
07-07-2017
We Plan to stay here...
Pros: Located minutes away from restaurants and shopping. Hotel was clean and staff was friendly. The kitchen was perfect size and had everything we needed.
Cons: At check in I was not asked if I'm a Marriott rewards member so I'm not sure if I got my credit.
10.0
Anonymous
Exceptional
06-29-2017
Great, quiet place to stay...
Pros: great breakfast selection...eggs, different kinds of sausages and the best coffee I've had in a while and the hot tea selections were great!
Cons: It was difficult to get the key to work After we left the swimming pool gated area, the key didn't work to get us back into the hotel. We had to walk to the front of the hotel to get back in.
10.0
Anonymous
Exceptional
06-20-2017
We enjoyed our stsy
Pros:
Cons: Room was 82 degrees. Workers came and brought us two fans to put in our room. One was broken, so they brought us another.
I wish they would of been able to lower the temperature in the room. We had it set at 72 degrees.
It was over 100 degrees outside. The hallwAys were cooler than our room.
10.0
Anonymous
Exceptional
06-01-2017
Greatness!
Pros: The whole experience was wonderful, from the moment of check-in to check-out the experience was great. The staff was nice and treated you like family. The breakfast was hot, always ready on time and included various options. The pool area, exercise room, and laundry room was clean and inviting. I will truly stay again.
Cons:
9.2
Anonymous
Wonderful
05-29-2017
Superb
Pros: The bed was comfortable. Good breakfast. Friendly staff. Clean hotel.
Cons:
10.0
Anonymous
Exceptional
05-25-2017
Family friendly
Pros: From the moment we entered, we were greeted by friendly staff (Matthew)& checked in quickly. We were impressed with the 2 bedroom suite. Excellent value & included delicious breakfast. Staff (Angie) asked if we were enjoying our stay & asked us & all the guests if they needed anything as we ate breakfast. Although the pool was closed during our stay, we were able to use the pool at the hotel next door. The suite was comfortable, clean & beautiful. I love how they didn't charge additional fee for parking. By far one of the best stays traveling with family.
Cons:
10.0
Anonymous
Exceptional
05-22-2017
Very enjoyable weekend.
Pros: The property was very clean. The staff was very friendly, and our room was very clean. Thank you. We will return to this property again the next time we are in Surprise, AZ
Cons: I don't believe there is anything we did not like about our visit.
10.0
Anonymous
Exceptional
05-21-2017
Exceptional
Pros: Breakfast wonderful!
Cons: Nothing!
10.0
Anonymous
Exceptional
05-02-2017
Whether you are far from...
Pros: Food was fresh. Tables were clean. Make your own waffles, that's cool. Plenty to be had. Cereal,oatmeal and fruit. No complaints. Cool little conveyer belt toaster for bagels and toast.
Cons: Instead of the milk in a couple of pitchers, a refrigerated dispenser would, in my opinion, have been better. Not really your fault, I just like my milk very cold.
9.6
Anonymous
Exceptional
04-24-2017
Can't Wait to Return
Pros: Great room, quiet, spacious breakfast room, many choices for breakfast.Room was ready at 12:30 pm when we checked in and found location in the day because we would be returning after dark.
Cons: Larger parking area but not big problem
10.0
Anonymous
Exceptional
04-10-2017
Very nice, quite, & comfortable...
Pros: The breakfast was great! Biscuits and gravy, waffles, sausages, fresh fruit and eggs.
Cons: N/A
10.0
Anonymous
Exceptional
04-09-2017
Fun Weekend
Pros: Proximity to Suprise Stadium
Cons:
9.6
Anonymous
Exceptional
03-27-2017
Exceptional
Pros: The breakfasts were terrific with lots of choices, and the evenings they provided light meals were an added bonus. The kitchen staff was exceptionally helpful and they went well above and beyond to provide great service. Location was perfect for attending baseball games.
Cons:
10.0
Anonymous
Exceptional
01-29-2017
Exceptional
Pros: Yes, the eggs were fluffy, exceptional! Nice atmosphere and the bed was great! Nice and clean!
Cons:
9.6
Anonymous
Exceptional
01-05-2017
Surprise, AZ Residence Inn was...
Pros: Staff wonderful, breakfast very tasty.
Cons: Small problem with question of whether my credit card had been charged after already paying through Booking.com. Problem was resolved
10.0
Anonymous
Exceptional
10-31-2016
Exceptional
Pros: Eggs were exactly how I liked them. The whole experience of staying at the Residence Inn was very good.
Cons: Our air conditioning broke down in the middle of Saturday night. There was a muffled pounding sound within the walls and the interior of the rooms became a little warmer than what was comfortable.
7.1
Anonymous
Good
09-04-2016
convenient and comfortable overall to...
Pros: Bed comfortable, room very clean.
Cons: Strong smell of stale smoke, and strong fake air freshener - please stop using strong chemical based cleansers and cleaners - and switch to natural based cleansers. Better for people, pets and the earth!!!!
10.0
Anonymous
Exceptional
08-17-2016
A very comfortable place.
Pros: Everything was just fine for us.
Cons: There was nothing we did not like
10.0
Anonymous
Exceptional
08-14-2016
Reasonable, friendly staff
Pros: Breakfast was awesome! Bed was comfy. Very clean. Staff very friendly.
Cons:
7.5
Anonymous
Good
07-19-2016
Clean, comfortable, good breakfast selection.
Pros:
Cons: Needed a safe for electronics while I was out. None available,
10.0
Anonymous
Exceptional
07-07-2016
Exceptional
Pros: The rooms
Cons:
10.0
Anonymous
Exceptional
06-22-2016
VACATION!!!!!!¡!!
Pros: It felt like home
Cons: Nothing
7.9
Anonymous
Good
06-15-2016
Great facility just wish it...
Pros: The facility and staff was great. I enjoyed the variety of breakfast in the morning. Very pet friendly and the dog treats were a nice touch.
Cons: When I booked my room online I booked it because it was pet friendly. It never stated I was going to pay $100 fee beside the standing room rate if my pet was staying and didn't find out about it until I checked in. Also when I got there everything looked clean until I got into the restroom and found a dirty, small towel hanging on the shower curtain rack. My two young kids were going to sleep on the queen sofa bed and when I pulled it out, the mattress had a large stain on it.
10.0
Anonymous
Exceptional
05-26-2016
Great quality for the money
Pros: Outstanding breakfast, real nice lady.
Cons: Room 124 the air conditioner was very noisy.
8.3
Anonymous
Very Good
05-22-2016
nice place but, even motel...
Pros: breakfast was good
Cons: need ice machine in lobby or near elevator or have staff turn on ice maker in the refrigerator in the unit a day before the guest arrives.
at the very least advise guests to stop at a store and get themselves some ice before checking in.
9.6
Anonymous
Exceptional
05-18-2016
Excellent place, high value for...
Pros: Excellent cleaning and good service.
Cons: Better coffee machine would be good i.e. espressos etc.
10.0
Anonymous
Exceptional
04-27-2016
Awesome
Pros: The staff was nice,polite,and quick to handle any grievances, the food was great the Lil ones loved it. I loved it will be booking again.
Cons:
10.0
Anonymous
Exceptional
01-21-2016
Exceptional
Pros: One of cleanest facilities we've stayed in.
Cons:
10.0
Anonymous
Exceptional
11-29-2015
Great place to stay
Pros: Staff was very friendly. Our room location was great (top floor) and the room was very clean. The staff did a great job of keeping the continental breakfast stocked as the hordes of people came through for breakfast.
Cons: Minor item was the drain in the shower was a little clogged and didn't adequately drain but this was something that maintenance can easily address.
10.0
Anonymous
Exceptional
10-19-2015
Exceptional
Pros: Everything was excellent. We live in Surprise and did not know this was so wonderful! We were celebrating our Anniversary!!
Cons:
10.0
Anonymous
Exceptional
09-09-2015
great weekend staycation spot
Pros: The hotel was wonderful. Nice friendly staff clean room and great free breakfast
Cons: Ice maker did not work on in room fridge and no ice maker avail to use elsewhere
10.0
Anonymous
Exceptional
08-28-2015
Excellent venue
Pros: We liked everything about the location (close to stadium for a tournament) and the rooms/facilities were excellent. Very clean and nicely decorated. Breakfast was great too!
Cons:
10.0
Anonymous
Exceptional
08-06-2015
Exceptional
Pros: Love two bedroom suite as I was traveling with my brother
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