Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This newer property features upscale rooms and baths, along with a spacious lobby and inviting pool area.
Smoke free premises. 116 units, some two bedrooms, efficiencies and kitchens. 4 stories, interior corridors. Accessibility (Call).
Pros: The property was very clean. The staff was very friendly, and our room was very clean. Thank you. We will return to this property again the next time we are in Surprise, AZ
Cons: I don't believe there is anything we did not like about our visit.
10.0
Howard
Exceptional
young couple
05-22-2017
Pros: The property was very clean. The staff was very friendly, and our room was very clean. Thank you. We will return to this property again the next time we are in Surprise, AZ
Cons: I don't believe there is anything we did not like about our visit.
10.0
Bsrbara
Exceptional
solo traveller
05-21-2017
Pros: Breakfast wonderful!
Cons: Nothing!
10.0
Bsrbara
Exceptional
solo traveller
05-21-2017
Pros: Breakfast wonderful!
Cons: Nothing!
10.0
Jacque
Exceptional
family with young children
05-02-2017
Pros: Food was fresh. Tables were clean. Make your own waffles, that's cool. Plenty to be had. Cereal,oatmeal and fruit. No complaints. Cool little conveyer belt toaster for bagels and toast.
Cons: Instead of the milk in a couple of pitchers, a refrigerated dispenser would, in my opinion, have been better. Not really your fault, I just like my milk very cold.
10.0
Jacque
Exceptional
family with young children
05-02-2017
Pros: Food was fresh. Tables were clean. Make your own waffles, that's cool. Plenty to be had. Cereal,oatmeal and fruit. No complaints. Cool little conveyer belt toaster for bagels and toast.
Cons: Instead of the milk in a couple of pitchers, a refrigerated dispenser would, in my opinion, have been better. Not really your fault, I just like my milk very cold.
9.6
Michael
Exceptional
young couple
04-24-2017
Pros: Great room, quiet, spacious breakfast room, many choices for breakfast.Room was ready at 12:30 pm when we checked in and found location in the day because we would be returning after dark.
Cons: Larger parking area but not big problem
9.6
Michael
Exceptional
young couple
04-24-2017
Pros: Great room, quiet, spacious breakfast room, many choices for breakfast.Room was ready at 12:30 pm when we checked in and found location in the day because we would be returning after dark.
Cons: Larger parking area but not big problem
10.0
Mhibb
Exceptional
young couple
04-10-2017
Pros: The breakfast was great! Biscuits and gravy, waffles, sausages, fresh fruit and eggs.
Cons: N/A
10.0
Mhibb
Exceptional
young couple
04-10-2017
Pros: The breakfast was great! Biscuits and gravy, waffles, sausages, fresh fruit and eggs.
Cons: N/A
10.0
Tracy
Exceptional
young couple
04-09-2017
Pros: Proximity to Suprise Stadium
Cons:
10.0
Tracy
Exceptional
young couple
04-09-2017
Pros: Proximity to Suprise Stadium
Cons:
9.6
Cindy
Exceptional
family with young children
03-27-2017
Pros: The breakfasts were terrific with lots of choices, and the evenings they provided light meals were an added bonus. The kitchen staff was exceptionally helpful and they went well above and beyond to provide great service. Location was perfect for attending baseball games.
Cons:
9.6
Cindy
Exceptional
family with young children
03-27-2017
Pros: The breakfasts were terrific with lots of choices, and the evenings they provided light meals were an added bonus. The kitchen staff was exceptionally helpful and they went well above and beyond to provide great service. Location was perfect for attending baseball games.
Cons:
10.0
Katheryn
Exceptional
family with young children
01-29-2017
Pros: Yes, the eggs were fluffy, exceptional! Nice atmosphere and the bed was great! Nice and clean!
Cons:
10.0
Katheryn
Exceptional
family with young children
01-29-2017
Pros: Yes, the eggs were fluffy, exceptional! Nice atmosphere and the bed was great! Nice and clean!
Cons:
9.6
Susan
Exceptional
family with young children
01-05-2017
Pros: Staff wonderful, breakfast very tasty.
Cons: Small problem with question of whether my credit card had been charged after already paying through Booking.com. Problem was resolved
10.0
Norman
Exceptional
review category group of friends
10-31-2016
Pros: Eggs were exactly how I liked them. The whole experience of staying at the Residence Inn was very good.
Cons: Our air conditioning broke down in the middle of Saturday night. There was a muffled pounding sound within the walls and the interior of the rooms became a little warmer than what was comfortable.
7.1
Cindy
Good
young couple
09-04-2016
Pros: Bed comfortable, room very clean.
Cons: Strong smell of stale smoke, and strong fake air freshener - please stop using strong chemical based cleansers and cleaners - and switch to natural based cleansers. Better for people, pets and the earth!!!!
10.0
Victoria
Exceptional
mature couple
08-17-2016
Pros: Everything was just fine for us.
Cons: There was nothing we did not like
10.0
Terry
Exceptional
mature couple
08-14-2016
Pros: Breakfast was awesome! Bed was comfy. Very clean. Staff very friendly.
Cons:
7.5
Shahadah
Good
mature couple
07-19-2016
Pros:
Cons: Needed a safe for electronics while I was out. None available,
10.0
Bryan
Exceptional
review category group of friends
07-07-2016
Pros: The rooms
Cons:
10.0
Michael
Exceptional
family with young children
06-22-2016
Pros: It felt like home
Cons: Nothing
7.9
Luz
Good
family with young children
06-15-2016
Pros: The facility and staff was great. I enjoyed the variety of breakfast in the morning. Very pet friendly and the dog treats were a nice touch.
Cons: When I booked my room online I booked it because it was pet friendly. It never stated I was going to pay $100 fee beside the standing room rate if my pet was staying and didn't find out about it until I checked in. Also when I got there everything looked clean until I got into the restroom and found a dirty, small towel hanging on the shower curtain rack. My two young kids were going to sleep on the queen sofa bed and when I pulled it out, the mattress had a large stain on it.
10.0
Jim
Exceptional
solo traveller
05-26-2016
Pros: Outstanding breakfast, real nice lady.
Cons: Room 124 the air conditioner was very noisy.
8.3
Marion
Very Good
mature couple
05-22-2016
Pros: breakfast was good
Cons: need ice machine in lobby or near elevator or have staff turn on ice maker in the refrigerator in the unit a day before the guest arrives.
at the very least advise guests to stop at a store and get themselves some ice before checking in.
9.6
Christian
Exceptional
review category group of friends
05-18-2016
Pros: Excellent cleaning and good service.
Cons: Better coffee machine would be good i.e. espressos etc.
10.0
Danielle
Exceptional
family with young children
04-27-2016
Pros: The staff was nice,polite,and quick to handle any grievances, the food was great the Lil ones loved it. I loved it will be booking again.
Cons:
10.0
Donna
Exceptional
mature couple
01-21-2016
Pros: One of cleanest facilities we've stayed in.
Cons:
10.0
Gene
Exceptional
family with older children
11-29-2015
Pros: Staff was very friendly. Our room location was great (top floor) and the room was very clean. The staff did a great job of keeping the continental breakfast stocked as the hordes of people came through for breakfast.
Cons: Minor item was the drain in the shower was a little clogged and didn't adequately drain but this was something that maintenance can easily address.
10.0
Catherine
Exceptional
mature couple
10-19-2015
Pros: Everything was excellent. We live in Surprise and did not know this was so wonderful! We were celebrating our Anniversary!!
Cons:
10.0
Sharon
Exceptional
family with young children
09-09-2015
Pros: The hotel was wonderful. Nice friendly staff clean room and great free breakfast
Cons: Ice maker did not work on in room fridge and no ice maker avail to use elsewhere
10.0
Baseball
Exceptional
family with older children
08-28-2015
Pros: We liked everything about the location (close to stadium for a tournament) and the rooms/facilities were excellent. Very clean and nicely decorated. Breakfast was great too!
Cons:
10.0
Lynne
Exceptional
review category group of friends
08-06-2015
Pros: Love two bedroom suite as I was traveling with my brother
Cons:
10.0
Jill
Exceptional
mature couple
07-11-2015
Pros: The rooms were just what we needed. My husband needed handrails in the bathroom and they were able to accommodate that need for us. Breakfast was great and service also great, as always. Great place to say. They have everything everyone would need. It was also very close to where we were going.
Cons:
10.0
Sally
Exceptional
family with older children
07-07-2015
Pros: Olivia at front desk was the best on getting me a room facing the fireworks. My mom is fighting Cancer and hasn't been healthy enough to see the fireworks for a few years. She sat in front of the window in comfort and watched them. Best stay ever. Thank you
Cons: Pool closed at 10pm and I heard other residents that had to get out at 10 with me not happy about how early it closed. We were advised like every 10 minutes after 9pm that the pool closed at 10.
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