Phoenix Marriott Tempe at the Buttes

AAA Inspector Rating
2000 Westcourt Way
Tempe, AZ 85282- Map It
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AAA Inspector Rating Details (scale 1-5)
3.6
Overall
Room3.3
Bath3.3
Public Areas3.8
ARATED
AAA Inspector Notes
Ensconced on the side of a mountain, the beautiful resort is enhanced by stylish modern guest rooms, extensive desert landscaping and sweeping city views. Smoke free premises. 354 units. 4 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
I-10 exit 153 (Broadway Rd) westbound, 0.8 mi w to 48th St, then 0.3 mi s; exit 48th St eastbound, 0.5 mi s. 2000 Westcourt Way 85282.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, Top of the Rock Restaurant, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
sauna, hot tub, tennis, lawn sports, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 146 guests
Showing reviews 1 - 5 of 50
10.0
Nicole
Exceptional
Group Traveler
02-16-2018
Pros: Love the location and that it is build into the mountain. Very nice scenery and ambiance.
Cons: Someone down our hallway was smoking pot. The smell was very strong and started coming into the room. The hotel staff was made aware, they offered to switch our room and security did come down to try and locate the problem.
10.0
Denise
Exceptional
review category group of friends
01-22-2018
Cheryl at the Front desk...
Pros:
Cons:
4.2
Inez
Disappointing
review category group of friends
01-16-2018
Great being with my friend,...
Pros: The location is very accessible and the swimming pool was lovely. The property is visually stunning and the restaurant was outstanding. Beautiful views and great food.
Cons: Regrettably, we were given a room overlooking the freeway with lots of freeway noise. Upon arriving in the room, I called immediately to request an alternate room and the front desk person was not as gracious nor as sympathetic as appropriate. The noise bothered both me and my guest, despite wearing ear plugs. The jacuzzi jets were weak and tree leaves had fallen into the one close to our room, clearly with no upkeep. Trash throughout the complex....discarded cups and beer bottles left standing. No poolside service. I had to ask for service and was told by an employee that she normally does not do this, but did so. Then, the margarita delivered was so bad my friend took it back to the other bar and the bartender tasted it, made a new one and comped the poolside bar drink.
7.5
Brian
Good
young couple
01-15-2018
Did not live up to...
Pros: The hotel staff went out of their way to offer help and responded quickly to problems and complaints as much as they could. The beds were super comfortable and the breakfast buffet was really nice. We really enjoyed watching the sunset from the nearby lookout point.
Cons: There was construction on the wing we were placed into on the first night. I recognize that improvements and maintenance are a necessary part of any proper hotel, but efforts to notify incoming guests should be top priority. At just past 8am drilling began in the rooms above us, and after a long flight and late check-in this was not appreciated. When called, the front desk quickly responded to the problem and moved us, and also offered other ways to offset the inconvenience, which we very much appreciated. However, when booking the hotel it was not clear that not only was an entire wing under major construction, but also the pool area and all but one of the hot tubs would be inaccessible or in working order. Out of the several on site, there was only a single operational hot tub during our stay. This was a major disappointment for a couple looking to relax for a few days.
7.9
Anonymous
Good
young couple
01-07-2018
The location, views and hot...
Pros: Bed comfort
Cons: Bathroom need updating
Showing reviews 1 - 5 of 50