Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Carved out of the hillside overlooking the valley, the elegant setting complements the hotel's comfortable upscale rooms and spacious baths.
Smoke free premises. 575 units. 6 stories, interior corridors. Accessibility (Call).
hot tub, steamroom, regulation golf, recreation programs, kids club, bicycles, trails, health club, spa.
Guest Services
complimentary and valet laundry, boarding pass kiosk, airport transportation, room service, child care, area transportation-within resort.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 218 guests
Showing reviews 1 - 5 of 50
8.0
Larry
Very Good
Traveling as Couple
04-13-2018
Pros: Great hotel, restaurant, grounds
Cons: Not a great view as promised
1.0
Julie
Very Poor
Traveling as Couple
04-13-2018
We played golf Sunday, phenomenal course in better condition than Ive ever played a course in Tucson . The room Definitely soured the stay , woke up like I went camping or slept on the sofa all night
Pros: Location is amazing, especially watching city lights, and monsoons roll through Tucson valley . guitar music on patio& Ping pong at the pool was fun
Cons: Food and drinks were too expensive for the quantity and quality. Its hard to not enjoy a stay here, but they "upgraded" us to a very strange room with a wall bed and 12 person dining table ( this was a romantic stay-cation for 2 )
7.0
Verified Hotel Guest
Good
Family with Young Children
04-13-2018
Pros: The pools and staff are amazing. We stayed for the 4th of July weekend the fireworks were beautiful!
Cons: When booking they don't clarify the prices for each day change it tells you the lowest price then doesn't show that the 2nd and 3rd day it went up over --. Dollars
9.2
Nancy
Wonderful
review category group of friends
04-11-2018
Superb
Pros:
Cons:
9.6
Justin
Exceptional
family with young children
04-10-2018
Exceptional
Pros:
Cons:
9.2
Stacey
Wonderful
family with young children
04-08-2018
Love the dessert!
Pros:
Cons:
5.4
Ah
Fair
young couple
04-08-2018
Passable
Pros:
Cons: The outside sitting areas were dirty and the furniture was dirty and torn. Definitely in need of a facelift.
8.3
Angela
Very Good
family with young children
04-07-2018
Beautiful property and amazing golf
Pros: Comfortable furniture throughput the property. Starbucks on-site. Great service for drinks at pool. Infused water available at all times to fill water bottles.
Cons: The patio seating areas above the pool needed to be cleaned overnight. The cushions needed to be cleaned off and there was food dried on the concrete in these areas from things spilled the evening before.
9.2
Anonymous
Wonderful
family with young children
04-03-2018
Superb
Pros: Loved the lazy river for kids. Incredibly crowded though and the pool service wasn't great.
Cons: The food was really bad. Sorry, but like really bad. Drinks were excellent though.
10.0
Wayne
Exceptional
family with young children
03-30-2018
Beautiful resort in incredible desert...
Pros: While the resort is lovely, the location night onto perfect, etc., the real highlight for us was the staff -- they treated us with care, consideration, and thoughtfulness at every turn and really made our stay delightful.
Cons:
8.3
James
Very Good
family with young children
03-29-2018
Very good
Pros: Location
Breakfast is great and very well done.
Cons: Dinner at Signature Grill was the worst service I have seen in a long time and the time to get our meal mae me wish I had started my watch.
Ate dinner on patio the next night. 25 minutes to get bar food. Ordered six items. Four were ok. They didn't get the order right on one and they forgot one altogether.
9.2
William
Wonderful
young couple
03-28-2018
Superb
Pros:
Cons:
6.7
Roshan
Pleasant
review category group of friends
03-15-2018
Pleasant
Pros: Breakfast menu was good.
Cons: Bit far from Tucson town centre
8.3
Anonymous
Very Good
review category group of friends
03-08-2018
Very good
Pros:
Cons:
8.3
Matt
Very Good
young couple
02-15-2018
Very good
Pros:
Cons:
10.0
Jj
Exceptional
young couple
02-02-2018
Exceptional
Pros:
Cons: Extra parking fee not good
10.0
Judith
Exceptional
review category group of friends
01-30-2018
I would love to go...
Pros: Restaurant was excellent and loved the golf
Cons:
8.3
Kathleen
Very Good
young couple
01-15-2018
The hotel was nicer than...
Pros: The room was spacious and the balcony had a lovely view. It was quiet, considering all the activities going on at the hotel, and the staff were friendly and helpful.
Cons: We could not get cell service in our room. I had to step into the lobby to receive or place calls and messages. The staff tried to help but were unsuccessful.
7.5
Aaron
Good
young couple
01-13-2018
Good
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
01-10-2018
Very poor
Pros:
Cons:
9.2
Anonymous
Wonderful
young couple
01-08-2018
Superb
Pros: The view and outdoor lounge area
Cons:
10.0
Rebekah
Exceptional
review category group of friends
12-09-2017
Exceptional
Pros:
Cons:
7.1
Paige
Good
family with young children
12-06-2017
Good time with my daughters.
Pros: Great place with kids. Service was good but not exceptional. Pricey for what you get.
Cons: Too expensive
7.9
The
Good
young couple
11-27-2017
Elegant but...
Pros: This was a beautiful hotel and enjoyed the nearby hiking trails. The staff was VERY nice and professional. It was nice of them to take the charge of the in-room movie off our bill due to the internet connection constantly kicking us out of the movie.
Cons: Honestly, I just don't get the appeal for the price. The food, drinks, extra services...all very expensive. We did an eight day road trip staying at a different location each night and this was the BIG SPLURGE. AND, it was our least favorite if you can believe that! Nothing against this particular property, but the entire "JW Marriot" concept is just beyond me. So many great B&B's and boutique hotels. I guess I'm a small business supporter more than I need to be pampered!
10.0
Katina
Exceptional
review category group of friends
11-25-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
11-25-2017
Exceptional
Pros:
Cons:
10.0
Kamaron
Exceptional
family with young children
11-24-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
11-09-2017
Exceptional
Pros:
Cons:
8.3
James
Very Good
young couple
11-07-2017
Hits and misses - staff...
Pros: Restaurants on the property were hit and miss; however, the service at all was excellent.
They play the valet parking game and even though the self park fee is covered by the resort fee (why bother saying there is a fee for self park because every one is forces to pay the resort fee) the self park seemed to be miles (a slight exaggeration) from the rooms. Good spa but had to ask why no food or drink service only to find there is but you have to ask ????? and then is comes from the "room service side" which is usually very slow!!!!!!!!
Cons:
10.0
Jacqueline
Exceptional
family with young children
11-04-2017
Fantastic Tucsonian Resort
Pros: Everything was great. The staff is super friendly and helpful. Beds were nice and cozy, slept really great. Views are spectacular. The pool and bar service was great, the best drinks ever. The hotel is also located to various hiking trails (we did the short one right next the grounds).
Cons: we only missed out on the restaurant that was being remodeled, so dining options were a bit limited.
7.9
Loren
Good
young couple
11-02-2017
Good
Pros:
Cons:
5.8
Kari
Okay
review category group of friends
11-02-2017
Disappointing!!!!
Pros:
Cons: We spent more than our budget allowed for important amenities that did not exist. The room advertised a CD player. Ours was broken. I called the front desk, but a working one was not delivered. Highly disappointing!
Even more disappointing was the shut down of the Lazy River. This was the entire reason we chose your property. Truly disappointing. When we told the staff about our disappointing experience, they seem non-plussed. I don't believe I would stay at your place again.
10.0
Kimberly
Exceptional
young couple
10-31-2017
Exceptional
Pros: beautiful location and facility
Cons:
4.6
Kirby
Disappointing
young couple
10-16-2017
Disappointing
Pros:
Cons: When we booked our room through booking.com it said that breakfast was included. We told the waitress this every morning and they printed a ticket for the highest priced charge and we wrote on the ticket that we had bought the breakfast package. We understood that this was a note to the billing department to not bill us. When we checked out the front desk didn't know what we were talking about and would not honor the breakfast because we hadn't booked the trip .through Marriott. The overcharge was $220. This negated an otherwise good experience. I would appreciate a refund. Without this I can see no reason for using booking.com or staying at the JW Marriott again.
10.0
Anonymous
Exceptional
young couple
10-09-2017
Exceptional
Pros:
Cons:
5.8
Teresa
Okay
solo traveller
10-02-2017
Okay
Pros:
Cons:
5.0
Susan
Fair
young couple
10-02-2017
I was expecting a lot...
Pros: Grounds of the resort. Some of the staff was kind and accomodating.
Cons: Our bed had a duvet that clearly was not freshly changed. Our room smelled awful. The thermostat in the room stated 70 degrees but it was defintely not. My thermometer stated 79 degrees. Unable to change thermostat. Towels were very worn.
6.3
Viktoriya
Pleasant
review category group of friends
10-01-2017
Pleasant
Pros:
Cons:
8.8
Heather
Excellent
family with young children
09-29-2017
Fabulous
Pros: Beds were comfy, grounds were beautiful, gift shop/store came in handy, pools and lawn games were fun, outdoor movie for families and fireworks were a plus!
Cons: Food was disappointing for the price.
10.0
Anonymous
Exceptional
mature couple
09-27-2017
Exceptional
Pros:
Cons:
6.7
Aundi
Pleasant
young couple
09-27-2017
Pleasant
Pros: Once we moved rooms our accommodations were nice. Enjoyed the pool and lazy river. Front desk supervisors were wonderful. Awesome service in bar area and patio. Super breakfast buffet (though very pricey). Our waiter was just awesome (sorry, can't remember his name now).
Cons: Person checking us in had zero personality. During booking, I had requested a 1st floor room close to and/or with a view of pools. We were originally given a 7th floor room facing the opposite direction. I asked to be reassigned. Was given a room on main level with a lovely view of a mound of dirt and parked cars, mind you, the resort was pretty low occupancy on weekend we were there. Went back to desk and asked to be upgraded to a suite (spoke with a supervisor), which was available. Loved the room, though we had to wait hours to get in it. 2nd day our room was not made up until close to 6pm when we were coming back from pools to get ready for dinner. Super inconvenient. On day of check out maids were knocking on the door at 9am asking if we needed room cleaned. Service at Lazy RIver was a disappointment. Gal was rude. For some reason she couldn't get the $60ish charge to go through to our room (other areas in resort had no issues with that). I told her I would go to front desk to see what was up. She rudely told me I needed to settle up with her b4 I left pool area. I told her again, I would go to the desk and see what was up. Supervisor at desk said all was fine. Told our server that. She literally chased my husband down and made him pay with a credit card because she said she still could not get charge to go through. My husband was back in our room when they called him back to the pool bar to pay. I was so angry. Checked with front desk again and again, there were no issues with our card and charges had gone through just fine from other areas in hotel. This was our 3rd visit to this property and probably our last.
8.3
Eldridgem17
Very Good
young couple
09-21-2017
Visit
Pros: The view
Cons: Some staff was unprofessional and took forever to get my vehicle back
8.3
Juan
Very Good
family with young children
09-11-2017
in general our stay was...
Pros:
Cons: better service by the pool, very expensive drinks, no happy hour, waitress take to long to serve you by the pool, people at front desk need to be better inform about need for restaurant reservations and offers .
9.2
Rozanne
Wonderful
family with young children
09-06-2017
Fun and memorable
Pros: If you want to stay a place the is secluded away from the city but not too far away, this is it! Perfect view with golf resort, trails, fire pits perfect for s'mores then this is a great place. The customer service was unbelievable. They found my book I misplaced by the pool and remembered my name and this is a big resort
Cons: I thought the restaurant was fine but not excellent. Because kids ate for free the food area was a replenished as quickly
9.6
Bryan
Exceptional
family with young children
09-05-2017
Very nice property tucked away...
Pros: Breakfast was very good bed and bathroom with a tub and separate stand up shower are very nice.
Cons: The walk from your car can be pretty far if you are on the east side of the property. If you are in main lobby side no issues
7.1
Jennifer
Good
family with young children
09-05-2017
Not sure if we will...
Pros: The view and ambiance, gorgeous.
Cons: The bees are so bad it's hard to sit out an enjoy the view. A bee flew into my husbands cup of coffee and he didn't see it (Starbucks cup with lid) he took a drink and it went into his mouth.
We sat on the patio for drinks and the bees were everywhere! They had one cup of sage burning to keep the bees at bay but when we asked for one for our table we were told sage was too expensive and they could only put one cup out for the entire patio. With the amount of money we spent to stay for a day and a half I find it hard to believe that they can't afford more sage!! Such a disappointment
10.0
John
Exceptional
young couple
09-04-2017
We had a great time...
Pros: excellent service and great rooms!
Cons:
7.9
Sandra
Good
family with young children
09-03-2017
Good
Pros:
Cons:
8.8
Anonymous
Excellent
solo traveller
09-03-2017
Fabulous
Pros:
Cons:
9.2
Ismael
Wonderful
family with young children
08-28-2017
Enjoyed my stay, self parking...
Pros: Clean rooms and facilities
Cons: Self parking is a joke and needs improvement
;detailController.handleFacebook('SEO','JW Marriott Tucson Starr Pass Resort & Spa', '143219', 'ACCOMMODATION', '4', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/143219H1.jpg', 'Tucson', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','JW Marriott Tucson Starr Pass Resort & Spa', '143219', 'ACCOMMODATION', '4', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/143219H1.jpg', 'Tucson', '', '', '', '');){kind=link}
