Sonesta ES Suites Tucson
AAA Inspector Rating
6477 E Speedway Blvd
;detailController.handleFacebook('SEO','Sonesta ES Suites Tucson', '44494', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/44494H1.jpg', 'Tucson', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Sonesta ES Suites Tucson', '44494', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/44494H1.jpg', 'Tucson', '', '', '', '');){kind=link}
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath3.1
Public Areas2.9
ARATED
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located near a major shopping area, this newly renovated property features large, comfortable guest rooms decorated in a light, airy style. Some rooms have fireplaces.
Smoke free premises. 128 units, some two bedrooms, efficiencies and kitchens. 2 stories (no elevator), exterior corridors.
Amenities & Services
WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
Just e of Wilmot Rd. 6477 E Speedway Blvd 85710.
Pool
heated outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, picnic facilities, exercise room.
Guest Services
valet and coin laundry, area transportation-within 3 mi.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 73 guests
Showing reviews 1 - 5 of 50
9.6
Anonymous
Exceptional
11-26-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
10-28-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
10-27-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
10-25-2015
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
10-21-2015
Good
Pros:
Cons:
8.3
Anonymous
Very Good
03-13-2017
Very good
Pros: The daily breakfast was good, employees were all very nice and willing to help in any way.
Cons: We had continued problems with the toilet, had maintenance there 2 days in a row, still not flushing properly upon check-out.
5.0
Anonymous
Fair
01-26-2017
No view of the mountains...
Pros: The layout of the room and the tv on a swivel stand so can view from bed or couch. Coffee was very good.
Cons: No mountain view from any room as indicated on the site from which I chose the room - very disappointing for $200/night. We were looking forward to a mountain view so very much. Also, bathroom did not have a blow dryer, provided with one complimentary bottle of lotion instead of the usual shampoo, conditioner and lotion. One washcloth and one bar of soap provided for two people. 2 of the 5 lights above the sink were working, so there was horrible lighting to put on makeup, shave, etc. The cantaloupe served at breakfast was in some type of water, so looked unappealing. The biggest deal was no mountain view. Also, when checking in, the staff was not overly enthusiastic. They were going to put us in a room next to the noisy, busy street. That was horrible. We had to request a room away from the street, but that room overlooked the apartment building next door and what appeared to be a junk storage area with old desks and garbage stored in plain sight. Not at all worth $200/night. I would never, ever suggest to family friends or any acquaintance whatsoever to stay at Sonesta Suites. I requested some sort of reimbursement from the staff for our inconvenience in providing bathroom towels, washcloths, soap, etc. The one washcloth that was provided was ripped and coming apart at one of the ends. I took pictures of the lack of lighting, as well as that one washcloth and one bottle of lotion. All in all, as you can tell, not a good experience at all. Very disappointed. Staff never contacted me about any reimbursement as promised. The girl at the front desk at checkout said she needed approval from a manager for any reimbursement.....stayed in suite 1523, by the way. Pictures attached.
6.7
Anonymous
Pleasant
01-17-2017
Was a nice place, would...
Pros: Nice room and grounds; good value
Cons: Could have used better room service--no restocking of washcloths was done, or coffee; thermostat seemed off
7.5
Anonymous
Good
01-03-2017
Good
Pros:
Cons: Funky smell in our room
6.7
Anonymous
Pleasant
12-28-2016
Pleasant
Pros: The bed was very comfortable!
Cons: When we checked in, we walked into "our" room that was already occupied. Front desk merely apologized and gave us another room.
After the first day, after being out all day, came back to find our keys not opening our door. Went back to the front desk and the maintenance man followed us with new keys in hand. Door opened right up.
Our upstairs neighbors were up all hours of the night and also sounded like they were running a marathon!
9.6
Anonymous
Exceptional
12-05-2016
Exceptional
Pros: Staff is very kind and room condition is good.
Cons:
8.3
Anonymous
Very Good
05-17-2016
Very good
Pros:
Cons: Better breakfast
10.0
Anonymous
Exceptional
05-04-2016
A night in luxory
Pros: It was all nice and clean. There's a lot of space in the suites. Definitely worth what I paid for a night.
Cons: Check in and check out hours could have been specified more.
7.9
Anonymous
Good
03-08-2016
Good
Pros: breakfast
Cons: walls are thin
could hear room above
10.0
Anonymous
Exceptional
06-10-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
04-05-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
04-09-2016
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
08-08-2017
Very nice apartments but with...
Pros: The apartments are nicely set out and furnished. Staff were friendly and helpful.
Cons: We had a few maintenance issues; the door lock didn't work and the sink would not drain. However, maintenance was prompt and effective. Breakfast 'run out' of supplies at one stage so we had to wait, delaying our day.
8.3
Anonymous
Very Good
08-08-2017
Very good
Pros: Good beds, perfect for family of 8, very clean and good parking space
Cons: Pool area was not maintained clean. Tables sticky with soda pop and jacuzzi full of dirt
9.6
Anonymous
Exceptional
07-29-2017
We loved it!
Pros: Very nice and comfortable for the price. Plenty of room for family of five. Clean, everything worked fine.
Cons:
10.0
Anonymous
Exceptional
07-25-2017
Great place to vacation
Pros: Staff were very helpful and efficient free breakfast was excellent clean and lovely room
Cons: Everything was great
10.0
Anonymous
Exceptional
07-24-2017
Awesome and looking foward to...
Pros: The location was very welcoming and comfy.
Cons:
7.9
Anonymous
Good
07-23-2017
Some good, some annoying
Pros: the price, front desk was helpful with computer problem
Cons: We only received one new facecloth daily. One day we had no clean towels. We made multiple trips to office to obtain these basic needs.You would think after several days of complaints that someone would make sure to supply adequate linen.
10.0
Anonymous
Exceptional
07-23-2017
Loved the stay!!
Pros: The staff was wonderful!! The best rest in a hotel! Felt like home.
Cons: No microwave in the room but it had an oven.
7.1
Anonymous
Good
07-16-2017
Clean rooms, nice amenities, pool...
Pros: We enjoyed the amenities in the room (refrigerator, stove, couches) and the comfort of the beds.
Cons: Pool area was a hige disappointment. It was dirty, chairs were thrown into the pool and our kids would prefer to go swimming at the Radiason Inn just up the street.
8.8
Anonymous
Excellent
07-10-2017
Fabulous
Pros: The stay was very comfortable. Absolutely nothing was lacking.
Cons: Room service was way too costly. And food quality poor.
6.3
Anonymous
Pleasant
07-08-2017
Wasn't bad- could be better...
Pros: Staff was friendly and helpful. I just thought it would be a little nicer (as far as upgrades) for the price we were paying. To be fair though, it was 4th of July week & I had previously stayed at a ridiculously beautiful casita for a killer price so I went into our reservation some what spoiled. It wasn't available and rarely is unfortunately. This place was pleasant and accommodating. Only complaint was the other guests were rude, loud, and obnoxious but that really isn't the hotels fault. That was jus chance and could have happened anywhere.
Cons: Some of the property in the rooms need some tlc.
9.6
Anonymous
Exceptional
06-20-2017
Well worth my money! Absolutely...
Pros: Pillows usually suck at hotels, but not here! They were wonderful! Bed was excellent as well. Too soft for me personally, but The Hubs loved it. Full kitchen was an awesome addition. The in-room coffee packets we not the best but the coffee served at breakfast was great! All utensils, kitchen gadgets, pots, pans, cups, plates and bowls included. Breakfast selection was huge! Staff was so quick to refill any food/drink/condiment that was low. Pool was so nice. Usually the chlorine levels in hotel pools are suffocating. This one was not a discomfort. I even thought it might be a saltwater pool at first. My whole experience at this location was wonderful! The little apartment-like rooms were private and quiet. There was ample storage space to get backpacks and suite cases out of the way (3 closets!). Decor was quaint.
Cons: Parking was difficult but the place was packed because of a local JW conference. Seating at breakfast was also a challenge. Thankfully they opened up the conference room upstairs above the lobby for extra seating. They even provided fresh coffee up there!! Pool closed too early and opens too late. And there was no sneaking in... they pad locked it. I requested a late checkout on a Sunday and they denied me an extra hour. Not too happy about that especially on a Sunday after the entire JW conference attendees left the same day.
3.8
Anonymous
Poor
06-04-2017
Stressful experience. They take advantage...
Pros: Location convenient location.
Cons: We stayed here for 19 nights and, out of blind faith, even invited two colleagues to join us at this hotel. The room we stayed at had a clogged toilet and broken faucets in the bathroom and kitchen. Breakfast was sub par. Despite all of the issues, in one of the weekend, we discussed with a staff member to upgrade to a loft in order to accommodate our family's visit. But when we checked out, something got lost in the communication between the staff and manager regarding our agreed room-rate. When we tried to understand what happened with the miscommunication, we were only being thrown into a goose-chase in the most disrespectful manner. Have you ever tried to talk to someone and only reaching the voice-message with no response? Well, here, you will have the full experience.
If you want to avoid any stress with communication with humans at a hotel with problematic facilities, look elsewhere. I read about a similar experience by another guests here before I booked and regretted not paying attention to it. Even the general manager does not care about the well-being of the guests there. Might as well be replaced by robots.
10.0
Anonymous
Exceptional
05-16-2017
Great stay
Pros: Comfy bed, full kitchen, great breakfast, easy check-in and out.
Cons:
9.6
Anonymous
Exceptional
05-13-2017
Exceptional
Pros: good juice&coffee
Cons: had to ask for bedding for couch and being upstairs(seniors) when we booked so early in advanced.
9.6
Anonymous
Exceptional
05-08-2017
Exceptional
Pros: Room was very orderly, neat, and clean.
Cons: When I originally booked this room they indicated smoking was permitted and I chose one for that but upon arrival found it was not allowed. Also, the receipt I received was $137 and my card was charged $157
8.8
Anonymous
Excellent
05-02-2017
Excellent hotel, excellent location!
Pros: Having a two bedroom suite to split between two couples was very convenient, it made coordinating the day easy and hanging out at night before bed simple. Two bathrooms added to the convenience. The hotel is also near Sabino Canyon and Mt Lemmon, and lots of nice restaurants. There's a mini golf place around the block that is nice for laid back evenings. I would recommend to anyone traveling with another couple, group, or large family!
Cons: Housekeeping only came later in the day, and missed our room one day so we didn't get new towels. Not the worst thing in the world but hotel towels aren't the highest quality and don't last through more than 2 showers.
10.0
Anonymous
Exceptional
04-30-2017
Overall a great place to...
Pros: The food was good. The room was nice and spacious. The staff was friendly. Overall would love to stay here again.
Cons: The upstairs should be enclosed for privacy. The wifi was glitchy and the television most shows didn't work due to bad connection
10.0
Anonymous
Exceptional
04-22-2017
Exceptional
Pros: Breakfast was great. Very tasty. Room was comfortable and super clean.
Cons:
10.0
Anonymous
Exceptional
04-20-2017
Just what we needed!
Pros: It was more than I expected!Two king beds in bedroom. All amenities that you needed. It was perfect!
Cons: Just a couple things. Hinge on front door was loose and bathroom door was coming off its hinges also.
9.2
Anonymous
Wonderful
04-08-2017
Superb
Pros: Breakfast was very good.
Cons: Workout room small. Would like to have waffles for breakfast.
6.7
Anonymous
Pleasant
04-05-2017
Pleasant
Pros:
Cons: the pool there was no hot water to bathe
7.5
Anonymous
Good
03-11-2017
Good
Pros: Skimpy breakfast- ran out of coffee and eggs well before time allotted
We were also unable to obtain any food as advertised as social hour offerings. Management did not plan for number of guest bookings so some guests went without!
Cons: Small pool. Mostly younger children and adults made use of it so it was very noisy.
9.2
Anonymous
Wonderful
03-05-2017
Superb
Pros: Very spacious and perfect for my family of 6!
Cons: The hot water in the shower ran out after about 10 min. I let them know and they did give me a credit off my bill. So that was nice.
10.0
Anonymous
Exceptional
03-04-2017
Great stay in Tucson
Pros: Like home away from home but better
Cons: Breakfast should offer plain Greek yoghurt. But I usually travel with my own.
9.6
Anonymous
Exceptional
03-03-2017
A great place to stay.
Pros: Older property but well maintained. Room was fully equipped for self cooking, very comfortable, and serviced beautifully with a smile. Excellent free breakfast, both hot and continental each day. All staff were friendly and anxious to please. Don't know how it could have been better.
Cons:
8.8
Anonymous
Excellent
02-26-2017
Great place to stay!
Pros: The breakfast was good, the staff was very friendly, and the room was very comfortable and nice.
Cons: The pool was cold and the hot tub was broken, but that happens sometimes. It was after all mid-February and was chilly outside. I'm sure it would be a lot better in warmer weather.
10.0
Anonymous
Exceptional
02-22-2017
Exceptional
Pros:
Cons: There wasn't enough parking. Although we were given permission to park in the handicapped spot, it made us uncomfortable.
5.4
Anonymous
Fair
02-20-2017
Request an upper level room
Pros: The room was large with a sitting area and kitchen facilities
Cons: The lower level rooms are poorly insulated from noise in the rooms above. Even children running across the floor sounded like elephants. The room was minimally cleaned each day. No washcloths were left 2 of the 4 days.
10.0
Anonymous
Exceptional
02-12-2017
Exceptional
Pros: Comfy bed, nice staff, good kitchen in room
Cons:
9.6
Anonymous
Exceptional
02-03-2017
We had a nice time...
Pros: The rooms are very big and clean
Cons: Wifi
9.2
Anonymous
Wonderful
01-22-2017
Great location, sweet suites, good...
Pros: Good breakfasts, great location, loved having the sofa and fireplace (which is wood burning so had to buy kindling and wood).
Cons: Very short-staffed on Sunday, weren't even able to change our towels til after 5. Room is not serviced daily.
9.6
Anonymous
Exceptional
01-20-2017
Exceptional
Pros: Roominess and layout of the unit, as well as, cleanliness.
Cons: The kitchen had only 1 dinner plate and 2 glasses, 2 cups, 2 eating utensils. The room sleeps more than 2 people so should have more dishes. When housekeeping changed the towels, they did not leave wash cloths.
10.0
Anonymous
Exceptional
01-16-2017
Very enjoyable stay and great...
Pros: Wonderful breakfast and nightly food offerings to meet other residence
Cons:
Showing reviews 1 - 5 of 50