Known as the 'Grand Old Lady of the Ozarks,' this circa 1886 hotel offers a variety of room types and sizes. The rooms in the 'Annex' building offer additional space and hot tubs. Views of the town are offered from the restaurant veranda.
Smoke free premises. 76 units, some two bedrooms, kitchens and cottages. 5 stories, interior corridors.
Pros: The staff was excellent and super friendly! I look forward to returning in the near future!
Cons:
7.9
Ginger
Good
young couple
09-25-2016
Pros:
Cons: The bed bowed in the middle and was not comfortable at all.
Also the food was not good at all.
9.2
Joe
Wonderful
young couple
09-22-2016
Pros: Staff was really friendly. Pizza was great.
Cons: Bathroom was tiny
5.8
Randy
Okay
mature couple
09-20-2016
Pros: Sky bar and food was lovely
Cons: Booked our stay for our honeymoon got put in room 330 I couldn't open the door cause it is at the end of the hall and the door had settled the worker and my husband had to kick it open every time and I tried to pay to upgrade rooms but they said I couldn't
7.5
Mark
Good
mature couple
09-20-2016
Pros: Mattress was uncomfortable. Everything else was fine
Cons: Mattress was uncomfortable
7.5
Connor
Good
young couple
09-15-2016
Pros: Comfy pillows, nice atmosphere, very friendly and helpful staff. Along with the extremely convenient drivers to take you to the downtown area at your request.
Cons: Bathroom floor looked it hadn't been cleaned in years was the only bad thing about our stay.
10.0
Daniel
Exceptional
young couple
09-06-2016
Pros: We had the best time of our lives for our 20th wedding anniversary. The staff was awesome , the food great and rooms super clean and very spacious. I recommend this wonderful piece of history to anyone I come into contact with . ☆☆☆☆☆ stars
Dan Terry,
Springdale, Arkansas
Cons: N/A
7.5
Chris
Good
young couple
09-06-2016
Pros: The atmosphere was very relaxing
Cons: Crystal ball room service was a little slow
6.3
Fred
Pleasant
mature couple
09-04-2016
Pros: Historic building that they are keeping preserved in its historic era
Cons: I paid more for a one night stay in this hotel than I paid for a beach for a three bedroom beachfront condo in Florida.
9.2
Sara
Wonderful
young couple
09-04-2016
Pros: The pizza was in the lounge upstairs was AMAZING!! Keep that up. We did the ghost tour, I also did it 10 years, this one that went to in August 2016 was excellent.
Cons: The bed was uncomfortable and the shower water kept going cold but we also understand that this hotel is well over a hundred and thirty years old!
10.0
Jacob
Exceptional
young couple
09-01-2016
Pros: The haunted tour was awesome and all the staff at the hotel was very friendly! The hotel is old and just has a great feel too it! We will definitely go back!
Cons:
8.8
Shirley
Excellent
young couple
08-31-2016
Pros: We loved the comfortable feeling of this historic place and the large verandas with plenty of rocking chairs to enjoy the warm weather and fabulous scenery. The 2 hotel cats were charming and fit beautifully into the setting! The rooms were comfortable and clean.
Cons: the Crystal Ballroom is beautiful but would be even more beautiful with sparkling clean windows and chandeliers.
9.2
G
Wonderful
mature couple
08-30-2016
Pros: The Ghost tour was great.The location was great. The pizza was great.
Cons:
10.0
Tammy
Exceptional
review category group of friends
08-28-2016
Pros: The whole experience was great.
Cons:
10.0
Leann
Exceptional
family with older children
08-28-2016
Pros: Everything!
Cons: Nothing.
9.6
Tania
Exceptional
mature couple
08-26-2016
Pros: Interesting history, nice accommodation
Cons: Construction in the room next door.
7.9
Steve
Good
review category group of friends
08-26-2016
Pros: Ambiance and location. Views were great. Staff very friendly. Room comfortable. Shuttle to town was nice.
Cons: Company picnic during this stay so restaurant and bar closed at 2:00 PM the day we got there. Shower did not work very well.
9.2
Gary
Wonderful
mature couple
08-23-2016
Pros: Loved the firm mattress. View form the back veranda was excellent. Staff was outstanding in service and providing info for Eureka Springs for first time visitors. Special thanks to Tony who helped with picking places to eat over the phone before we got there.
Cons: We stayed in room 409. Cute room, but because of the sloping ceiling, it was difficult to watch TV or read in bed. Room needed a single chair to sit in.
9.6
Fran
Exceptional
mature couple
08-21-2016
Pros: Room and bathroom were very clean. Really liked the magnifying mirror in bathroom. Luggage and clothes rack were much appreciated. Chrystal room was lovely and the food prepared and served in a timely manner and was very good.
Cons: Lights in bathroom needed to be brighter.
8.8
Jack
Excellent
mature couple
08-21-2016
Pros: Very nice staff and great location
The shuttle is great
Cons:
6.3
Levi
Pleasant
young couple
08-19-2016
Pros: Beautiful view!
Cons: Furniture was covered in cobwebs and what looked like mildew.
7.9
Christenna
Good
review category group of friends
08-19-2016
Pros: History
Tour was good
Breakfast was good
Cons: Air was off when we got there. Shower wouldn't stay hot. Air conditioner was dirty.
8.3
Russell
Very Good
mature couple
08-16-2016
Pros: The bed was great! But the no airconditioning in the hallways was very stuffy! The rooms only having a window unit was barely cool enough.if our kids were with us,it wouldntve been cool enough.
But we loved our stay thank you
Cons:
7.1
Toni
Good
family with older children
08-15-2016
Pros: The hotel itself is just lovely, and well worth seeing. Very grand and historic. The rooms were comfortable, good beds, nice bedding. The staff was helpful, our waitress (Dolly? Dottie) at breakfast was very, very nice.
Cons: The hotel, particularly the public areas, could be quite a lot cleaner. Being someone who lives in an old, old house, I do understand, but smeary handprints all over the elevator were there during our whole stay, though our room was fine. I think the 'free breakfast buffet' that turns out to be 'free for THIS line of buffet, but you need to pay more for the omelet station' was just kind of tacky, and cumbersome for waitstaff to explain.
8.8
Gina
Excellent
family with young children
08-14-2016
Pros: View from balcony at restaurant.
Ease of getting food-beverages just one floor above us.
Housekeeping invited us to look at other rooms and see the variation.
Cons: Bit of a wait at the front desk when we checked in.
8.3
Crystal
Very Good
review category group of friends
08-13-2016
Pros: The overall atmosphere is great! It really is like stepping back in time. Eureka Springs is a fun town.
Cons: The air conditioner could not keep our room cool. The room across from ours had a dog that barked incessantly.
7.5
Russell
Good
mature couple
08-11-2016
Pros: Loved the history and grandeur of the hotel but keep in mind that this is an old property.
Cons: Window air conditioner 3 feet from my head. Too hot not to use.
10.0
Rebekka
Exceptional
family with young children
08-09-2016
Pros: Best time we have had in a very long time! Wonderful historic hotel!!!
Cons: Nothing bad about this place!
5.8
Tammy
Okay
mature couple
08-09-2016
Pros: Size of room
Cons: No amenities in room - no shampoo or soap
7.9
Joy
Good
young couple
08-09-2016
Pros: I loved the ambiance and the history. It was an incredible hotel and the staff was extremely helpful.
Cons: The room was a bit pricey for what it was. Also, trying to find a surface that was low enough to plug in the cord for the coffee pot was quite the task.
9.6
Danna
Exceptional
review category group of friends
08-08-2016
Pros: The breakfast was amazing!!! And the wait staff were expectional!!
Cons: The bell service was almost nonexistent and the parking was limited.
10.0
Randy
Exceptional
mature couple
08-07-2016
Pros: We chose The Crescent for our 30th Anniversary and so glad we did. We had an awesome dining experience and the breakfast omelet and waffles were excellent!!!
The 3rd floor room with balcony had a breathtaking view, the room was cozy, and we woke completely rested. Thank you so much for the experience.
Cons: Can't think of a single thing we didn't like.
8.3
Neil
Very Good
mature couple
08-04-2016
Pros: Staff was great, very helpful and welcoming, especially concierge and wait staff. Historical aspect of hotel wonderful. Ghost tour and guide were very entertaining. Gardens were lovely. Shuttle, trolley stop out front, and free parking downtown were an added bonus.
Cons: Room needed vacuuming and extra tp. Used glasses not replaced next day. Thick dust on window blinds.
Entire hotel needs refurbishing, carpet, paint, etc., just a little more tender care and it would be first rate. You shouldn't have to ask for tp at $200 per night.
9.6
Jana
Exceptional
review category group of friends
08-03-2016
Pros: Breakfast was excellent! The brunch on Sunday was even better! Comfy rooms and beds....loved our balcony!
Staff was happy and very accomodating!! Great stay!
Cons:
8.8
Ethan
Excellent
young couple
08-02-2016
Pros: Very interesting atmosphere. Good food and wine; their pizza parlor was especially good. Personable and courteous staff.
Cons: Service was a little slow... And that's about it! Everything else was great.
1.0
Mandy
Very Poor
Family with Young Children
07-30-2016
Pros:
Cons: It was loud they put use in a room were there was a big air condition unit outside the window runing all night none of use got any sleep.
7.1
Phil
Good
mature couple
07-30-2016
Pros: Hotel has a lot of charm and has preserved much of its original design and features.
Cons: The room was huge but sparsely furnished. There was nothing comfortable to sit on!
7.9
Charles
Good
mature couple
07-30-2016
Pros: I liked the architecture of the building and the way that it has been preserved.
Cons: The false advertising of "breakfast included". We were advised by the front desk staff to skip the breakfast and do the brunch instead. $55 for brunch is a huge rip off. My wife just had surgery and can only eat small portions. We asked if she could just get the kids price and couldn't get a straight answer from anyone. When the bill came, it was for 2 adult meals. Apparently, we also paid for mimosa's that we were never offered.
10.0
Hillary
Exceptional
young couple
07-26-2016
Pros: It was amazing awesome staff great food great time!
Cons: couldn't have been better!
6.7
Virginia
Pleasant
mature couple
07-24-2016
Pros: Stuffed French toast was excellent .
Cons: Carpets could use a good cleaning
10.0
Michael
Exceptional
review category group of friends
07-19-2016
Pros: We were even upgraded to the Baker Room penthouse suite!
Cons: Only stayed for one night.
10.0
Trent
Exceptional
family with young children
07-14-2016
Pros: Very friendly, good food, wonderful view!! We wished we had more time to take the ghost tour.
Cons:
8.3
Sheilah
Very Good
family with older children
07-12-2016
Pros: Bed was really comfy.
Cons: Was a little pricey.
9.6
Libby
Exceptional
mature couple
07-12-2016
Pros: I loved the architecture of the hotel.
Cons: More towels in the room.
10.0
Lacey
Exceptional
young couple
07-06-2016
Pros: Loved the staff, food was wonderful, and atmosphere was to die for!!
Cons: Nothing
7.9
Stephen
Good
mature couple
07-06-2016
Pros: Wonderful location.
Cons: Please back off on all the additional fees. I would rather have a higher base rate than packing the bill with fees.
7.1
Barbara
Good
review category group of friends
06-30-2016
Pros:
Cons: food not all that good
8.8
Shawn
Excellent
family with older children
06-28-2016
Pros: The staff was outstanding and seemed to truly want to please us during our stay.
Cons:
5.8
Michael
Okay
mature couple
06-26-2016
Pros: Consierge was very helpful
Cons: Room was shabby way too shabby for over $200.00 per night, not enough light in the bathroom. bathroom was one step up. Fell once. Through the window A/C was pretty beat up and noisy. Keyed rooms, did not feel completely safe. Exterior was in need of a good cleaning and major repair to the columns. Will never stay there again
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