Modern art prints with graphic shapes add a splash of color to the neutral gold-and-brown room décor. The king-bedded suites features ample space and a jacuzzi tub. Sunbathe on the patio next to a grassy area behind the pool.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Great customer service by check-in and breakfast staff. Room was great. Pool & outside patio very relaxing.
Cons: No problems here.
8.8
Mike
Excellent
review category group of friends
09-05-2016
Pros: I had made a mistake when booking this hotel. When I originally booked it I only booked it for one night. I did that through bookings.com. I was supposed to book it for 4 nights. I goggled comfort in in hot springs not knowing there was two here I booked the other comfort in which is owned by the same person when I arrived the man that was on duty was no help he said I would need to move so I went next which was right across the street and the nice lady there so we could cancel our room there and she would call over so we would not have to pack up and move. We had booked 3 rooms the man where we was staying wanted to charge us $26,00 more per night. And it was supposed to be the cheaper than the two of them. So I said would wait and talk with the manger. The next morning I talked with two lovely ladies and they said don't worry about it they would get it worked out and they did. They show they cared the man in the evening he could care less.
Cons: Putting up with the man on night shift.
The lady's during the day was very nice and helpful.
6.7
Sonja
Pleasant
young couple
08-23-2016
Pros: Big room
Cons: They put us right beside the buffet and gym. At 9am laundry and housekeeping both started knocking on the door waking us up and refused to leave until we answered the door and signed papers. Then you couldn't go back to sleep because they stayed there running a vacuum for hours. Next day there was no sleeping in again for the same reason.
5.8
Katie
Okay
mature couple
08-21-2016
Pros: Blow dryers didn't work. Took two days to get one and the gym equipment didn't work not did the air didn't work in our rooms.
Cons:
10.0
Marvely
Exceptional
family with young children
08-04-2016
Pros: The customer service was great and they were very polite. Helped us instantly on our card issues. Overall, great service.
Cons: One of the issues we found was the covers for the pillows. We had to request a change because they had a musty smell.
10.0
Shelia
Exceptional
family with older children
07-31-2016
Pros: Love the breakfast setup and variety offered. The food was also very tasty.
Cons:
7.5
Anonymous
Good
family with older children
07-26-2016
Pros: great breakfast and variety to choose from. Close to all kinds of water activities and natural wonders of Arkansas,i.e., rock/mineral digging, state parks, and historic downtown.
Cons: the weather but one can't change mother nature.
10.0
Clement
Exceptional
mature couple
07-07-2016
Pros: very clean enjoy the staff check was very easy room was comfortable food was great
Cons:
10.0
Sandra
Exceptional
family with young children
07-06-2016
Pros: We honestly thoroughly enjoyed our stay at your hotel. I only wish we had stayed LONGER!!! We had a great time. The hotel felt safe, and secure. I love the fact that it is centrally located to the things we had planned. I will definitely stay there again!!!
Cons: nothing at all. We had a super time with ZERO complaints. We were a little late checking out, and when I went to the front desk to ask for a few additional minutes, the desk clerk was cheerful and happy. KEEP UP THE GOOD WORK!!!! :)
10.0
Richard
Exceptional
mature couple
07-01-2016
Pros: Everything
Cons: nothing
10.0
Bridgette
Exceptional
review category group of friends
06-28-2016
Pros: the Friendliness of the staff and the cleanliness of the Hotel
Cons:
10.0
Ladt
Exceptional
mature couple
06-24-2016
Pros: Very nice and clean.
Cons: Nothing
8.8
Anonymous
Excellent
solo traveller
06-08-2016
Pros: The bed was comfortable I loved it.
Cons: Shower needs more pressure.
I am only here for 5 to 6 hrs as I work 16 hr shifts I wish there was a hotel near that gave a price break for traveling Nurses.
9.6
Crystal
Exceptional
family with young children
06-04-2016
Pros: Friendly staff
Cons:
10.0
Shelley
Exceptional
family with older children
03-30-2016
Pros: Clean, convenient and uncrowded
Cons: Breakfast ended at 9:00 on Sunday morning
10.0
Frequent
Exceptional
mature couple
03-22-2016
Pros: Rooms are very clean, comfortable beds and great staff. Front desk staff was so accommodating for our needs, Ms Mary with room services was so kind and helped us move rooms when we decided to stay an extra day after a medical procedure.
Cons: We had to leave and go back home!
9.2
Jim
Wonderful
mature couple
03-07-2016
Pros: They were great. Especially Mark Marion, he bent over backwards to help us since Booking.com never communicated with the hotel.
Cons: they had no Booking.com notice that we were coming!
7.9
Scott
Good
mature couple
02-23-2016
Pros: Bed was comfortable
Cons: The tub could have been cleaner.
9.2
Elaine
Wonderful
mature couple
02-16-2016
Pros: I loved everything. Our room was fresh smelling and very clean.
Cons: The only thing was when we were loading our luggage's. The housekeeper didn't knock. She kept unlocking our door to see if we were still there. I didn't like that!
9.6
Donnel
Exceptional
mature couple
02-09-2016
Pros:
Cons: Larger sign showing location.
9.0
Nadine
Wonderful
solo traveller
02-09-2016
Pros: Clean and comfortable. Staff was really nice.
Cons: They recently installed direct satellite and it was awful.
9.6
Don
Exceptional
mature couple
01-22-2016
Pros: Great bed clean room good breakfast
Nice people
Cons: Nothing
9.2
Nita
Wonderful
review category group of friends
01-19-2016
Pros:
Cons: We were on the 2nd floor and there was a group in the Lobby/ Dining area visiting talking and laughing (no problem with that) but the noise carried al the way up to our room. Quite loud!
When room doors shut, they are very loud! wake those who choose to sleep past 6:00
7.1
Doug
Good
mature couple
12-22-2015
Pros: The staff we encountered were all very friendly.
Cons: The bathroom was not clean. There was hair in the bathtub and open soap and shampoo in the shower.
10.0
Don
Exceptional
family with young children
10-14-2015
Pros: The very nicest lady by the name of Jodene worked in the breakfast room. Very very sweet. Took care if us even tho we were running late.
Cons:
10.0
Travis
Exceptional
family with older children
10-12-2015
Pros: Food was great staff was friendly!
Cons:
7.9
Beth
Good
mature couple
09-30-2015
Pros: Very comfy bed
Cons: A little far from bath house row but not a bad location.
10.0
Cindy
Exceptional
mature couple
08-31-2015
Pros: Stay was great, folks couldn't have been nicer or more helpful!
Bathtub was supposed to be a whirlpool, but didn't work wel! Not a major problem, would have been nice after traveling!
Cons: Tub!
9.6
Thomas
Exceptional
family with young children
08-25-2015
Pros: First time in hot springs,was ther for the FLW Foresst Wood Cup, grear location to all the best resturate around
Cons: the A/C was subject at times, the room was musk smelling at times.
5.4
Unsatisfied
Fair
family with young children
08-10-2015
Pros: The beds were very comfortable.
Cons: The floors were very dirty and the carpet frayed at the ends. The bathroom floor grout looked nasty. Not a well kept hotel. On my way down on the 1 elevator they provide the housekeeping lady went in with her towel cart before me so I had to wait for the elevator to come back down again so I cold fit with luggage rack.
9.2
Robert
Wonderful
mature couple
03-04-2015
Pros: the staff was really nice and helpful . The breakfast area was well kept clean by the lady that was there. .
Cons:
10.0
Kristi
Exceptional
mature couple
02-17-2015
Pros: I've stayed at this location several times and it's always been wonderful, comfortable stay. Staff is very friendly and breakfast was great.
Cons: The Wifi was very slow, have of the time you couldn't connect.
8.8
Judieth
Excellent
family with older children
01-20-2015
Pros: Exceptional staff. Everyone hardworking and friendly. Clean
Cons: Our bathroom needed repairs and/or updating. Bath handle was loose and hanging. There was hair on hair dryer. Otherwise,above average hotel.
10.0
Diane
Exceptional
family with young children
01-16-2015
Pros: The service in the breakfast area! The wome!n were so nice & helpful
Cons:
10.0
Josh
Exceptional
young couple
10-23-2014
Pros: It was a very comfortable hotel. The bed was soft. The shower was perfect and the fridge was cold. We would definitely stay there again. We enjoyed that everything seemed to be top quality.
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