Divi Aruba Phoenix Beach Resort

AAA Inspector Rating
8.7
Very Good
64 Guest Ratings
75 JE Irausquin Blvd
Palm Beach, ABW - Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.5
Bath2.9
Public Areas3.7
AAA Inspector Notes
Choose from a variety of room types, all with enhanced décor. Public areas are well appointed. The free-form pool area with PureBeach, a lounge-type restaurant, is one of many highlights. The property is divided into various buildings with the main tower offering the best ocean views. Enjoy yourself on Saturday night with the beach barbecue featuring a steel pan band. Another popular night is Monday when a manager's reception is hosted with live music, complimentary beverages and local craft vendors. Meets AAA guest room security requirements. Smoke free premises. 240 condominiums. 3-14 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Condominium
Location
Oceanfront. 6.9 mi (11 km) nw of airport; 4.2 mi (6.7 km) nw of downtown. 75 JE Irausquin Blvd (6340 Quadrangle Dr, Suite 300, CHAPEL HILL).
Pool
outdoor.
Dining & Entertainment
2 restaurants, full bar, entertainment.
Room Amenities
refrigerators, microwaves, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, cabanas, snorkeling, tennis, recreation programs, lawn sports, health club, spa.
Guest Services
valet and coin laundry, rental car service, child care.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 64 guests
Showing reviews 1 - 5 of 34
10.0
Anonymous
Exceptional
07-21-2017
Pros: great location
Cons: staff at pool bar and grill not very good. service not good all 3 times we went
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location! Beautiful views! Food is a little expensive, but there are great kitchens in the room.
Cons: 15% service charge on every bill. Not sure why.
6.3
Anonymous
Pleasant
05-31-2017
We love the Divi Phoenix...
Pros: We liked the convenience of the restaurant being on the property. Major improvements have been made to keep the birds out of the eating space since our previous stays. However, the staff could remove bird droppings from the tables and chairs between customers, and hotel management might consider another barrier to the entrance because the birds have learned to open the heavy chains with their little feet enough to fly in and out of the space.
Cons: We love the Divi Phoenix with the beautiful ocean and pool views from our room. Unfortunately, the property could use some updating i.e., the wicker on our headboard was separating from the frame, the front panel of the bathtub/shower was not secure, bathroom vanity cabinets were in disrepair, and the shower curtain rod should be replaced. NOTE: Be very alert when walking near the bed, the frame sticks out from the mattress and on the first day, I walked into it in full stride and a week and a half later I am still swollen a little from the impact. I padded the frame with hand towels for the remainder of our stay. This was our third stay at the Divi Phoenix and we noticed that the lobby did not appear to be as cared for as in previous stays i.e., lemon drinking water could be refreshed more often; chair cushion covers could be replaced, washed daily and/or eliminated altogether; the waterfall feature could be spruced up; and because of the windy climate and openness of the lobby area, the display cabinet could use daily upkeep (dusting). On a side note, one of the elevators was being upgraded during our stay leaving only one small functioning elevator that also had periodic operational issues and we were stuck in our 12th floor room on check out day with three large suitcases and three carry-ons. Fortunately, we were ahead of schedule and the elevator was only out about 20-30 minutes.
10.0
Anonymous
Exceptional
04-16-2017
Property was beautiful, staff were...
Pros: Staff were very pleasant, restaurants were clean, beautiful room views.
Cons: Room smelled of mold, made numerous complaints . Management brought in a humidifier and sprayed the room with a deodorizer. We felt sick most of our stay.
7.1
Anonymous
Good
04-12-2017
Nice hotel with mostly friendly...
Pros: Most of the staff were very good. The food was good. The room was a good size for us and being on the ground flor it was handy. The pool and the beach were both nice and the location was great.
Cons: A small minority of the staff were rude. A bit pricey. Rooms could do with a make over. Sofa bed wasn't very comfortable.
Showing reviews 1 - 5 of 34