Choose from a variety of room types, all with enhanced décor. Public areas are well appointed. The free-form pool area with PureBeach, a lounge-type restaurant, is one of many highlights. The property is divided into various buildings with the main tower offering the best ocean views. Enjoy yourself on Saturday night with the beach barbecue featuring a steel pan band. Another popular night is Monday when a manager's reception is hosted with live music, complimentary beverages and local craft vendors.
Smoke free premises. 240 condominiums. 3-14 stories, interior/exterior corridors.
sauna, hot tub, cabanas, self-propelled boats, snorkeling, tennis, recreation programs, lawn sports, health club, massage.
valet and coin laundry, rental car service, room service, child care.
check-in 4 pm.
OVERALL GUEST SCORE
Based on Ratings from 40 guests
Showing reviews 1 - 5 of 24
Pros: When we checked in they tried to give us a TOWER room but I showed them my booking.com confirmation was for a 1 bedroom suite not a tower suite. They kept us waiting a half hour and then agreed to give us a beach tower suite as booked. This 1 bedroom suite was beautiful and everything was great. Small resort but right on beach got chairs and palapa everyday. Breakfast buffet was good and reasonable. We had lunch at pool restaurant and bar and that was good too. Nice easy snorkeling right off adjacent beach was fun.
Cons: How they tried to give us a cheaper room and they blamed it on Booking.com having the wrong information. Then they made us wait for them to agree to give us the right room.
Pros: It was right on the beach. Every room faces the ocean.
Cons: The cost of food and drinks to expensive. They say everything is imported. For a couple to eat expect to send at least $50.00 to $80.00 per meal. Burger King was the best price $5.50. Very nice. Go to the grocery store and buy food. The island is so nice. The people are nice also. The cost of eating is 300 % higher than the states.
Pros: Great location on the beach, nice kitchen and living area in the room.
Pros: Great location and friendly people. Pool and beach facilities are awesome! Beautiful dinner at Pure Ocean-food was amazing!
Cons: Rooms are very poorly insulated-you can hear a lot of door slamming and furniture moving around at night when trying to sleep. Rooms feel humid the majority of the time despite A/C running. Elevators are slow and broke multiple times during our stay. Breakfast options are limited at the resort-we found ourselves going out every morning elsewhere. 15% service charge added to your bill, so we made the mistake of double tipping at first.
Pros: Bed, very comfortable -- nice bathroom and excellent view
review category group of friends
review category group of friends
Pros: Great location. The hotel is very nice, great pools, and right on the beach. Easy walk to the town.
Cons: Elevators had serious issue while I was there and were broken every other day.
Pros: A great place to stay with a full equipped kitchen, very clean interior, nice pool area, nice beach, friendly all staffs, loved it
Cons: The price per day high!!!
Pros: the beach huts were plentiful pools well maintained
Cons: did not like that balcony in tower so close together no privacy
family with young children
Pros: All of the staff that we encountered were helpful and friendly. Never a problem.
Cons: Breakfast at the restaurant. It's an open area and the birds are relentless trying to get your food. It's also not a great feeling to see the birds hopping around the area where the food is kept and stealing cereal from the dispenser people use. You are always thinking about a bird either stealing your food or taking a crap on your food/table as they fly around.
family with older children
Pros: I love the quietness on the beach was awesome. Staff is always friendly but can work on the area of flexibility a bit more
Cons: They serve the same exact stuff for breakfast every day. One day we were in the pool with our one year old baby and out towel was blown in the water do we needed a dry replacement and the towel guy said he is closed and he have the towels right there he didn't give us he just keep saying he is closed and our baby was trembling from feeling cold I think he could have done better and have better judgement
Traveling as Couple
Pros: great location
Cons: staff at pool bar and grill not very good. service not good all 3 times we went
family with young children
Pros: I Loved The hotel; great location with nice and quiet beach. Rooms spacious and everything like new.
Pros: Most are excellent
Cons: Price high and wifi bad
Verified Hotel Guest
Family with Young Children
Pros: The pool and beach
Cons: customer service
Pros: Beach, service , place
Cons: I can't find
Pros: The view
Cons: The furniture
Pros: The locals were friendly and upbeat. Great food. Great night life.
Pros: The overall experience at this resort was great - hassle free access to move around and become familiar with the property, open hallways allowing trade winds to flow and keep area cool and refreshing after time on the beach or the pool - great resort! Would definitely stay here again!
Pros: luv sunset view , staff very helpful.
Cons: there was a one week offer promoted everywhere. a week in aruba for $279 no details.
at the desk at check out when we asked said you had to attend a
tour which no one offered us.
Pros: Nice hotel in good location
Cons: The sea in front of the hotel was not very clear.
We had a very unpleasant experience when using the outside bbq with a timeshare guest who thought he had mor rights to use the bbq than we had.
Pros: The size of unit was great. The furnishings were good. The kitchen had the basics. Deck on our lower unit was larger than the higher up ones.
Cons: Bit of a challenge getting beach chairs some days.
Pros: The hotel has a very nice beach location.
Cons: I read many reviews prior to booking the Divi Phoenix and many recommended requesting the "tower" for the views...which I did. When we got there, we were told the tower was oversold and were being "upgraded" to the newer section. Our room number was 7XX so we assumed it was the 7th floor. Wrong, the floors are based on the LAST digits of the room number which was very confusing and so we ended up on 4th floor with view of building. The room was clean but smelt like a musty basement and the floor had a constant slippery damp feel.
The bed springs could be felt and the pillows were hard. The safe was small and extremely inconveniently located in the closet.
Pros: the beach
Cons: we had to take a cab to every where we went, no good place to eat, high price of food that was not good, small beach, small elavator