Casa Dorada Resort & Spa Los Cabos

AAA Inspector Rating
8.7
Excellent
109 Guest Ratings
Ave El Pescador S/N Col El Medano
Cabo San Lucas, BS 23410- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.2
Bath3.7
Public Areas4.6
ARATED
AAA Inspector Notes
Located on popular Medano Beach, this resort offers very large, elegant rooms and fine dining with sweeping views of the famous rock arches. A new lobby lounge is very popular. Smoke free premises. 183 efficiencies, some two and three bedrooms. 7 stories, exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 0.7 mi (1.1 km) e of Mex 1 to Paseo del Pescador, just e. Ave El Pescador S/N Col El Medano 23410.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
6 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, steamroom, recreation programs, kids club, playground, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, child care.
Terms
3 day cancellation notice, resort fee, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 109 guests
Showing reviews 1 - 5 of 50
9.2
William
Wonderful
family with young children
04-19-2017
Pros: Beds and pillows were very uncomfable
Cons:
9.6
Jelle
Exceptional
family with young children
04-05-2017
Pros: Overall excellent facility, ocean views ( 3rd floor and higher) and easy waking to town and many restaurants.
Cons: Maid forgot to leave hand and face towels in bath on several
8.8
Kenneth
Excellent
family with young children
04-05-2017
Pros:
Cons: Probable won't book her again due to the challenges of trying to straighten out the last night of our reservation which never did get resolved.
6.3
Audrey
Pleasant
family with young children
03-17-2017
Pros: Location and pool
Cons: The check in staff. This hotel has put through numerous charges on ourr credit cards totaling over $5000.00. I thought it was 3000.00 but just talked to the credit card companies and found out it is is even more. Be careful and make sure to check your bill they changed my room rate and took two separate 2000.00 charges one for 480.00 and another for 608.00. They are very shady because they write down your entire credit card number with exp date and the code on the back. No other hotel has ever done this. Now we are wasting another day cleaning up their numerous charges. Beware.
7.1
Audrey
Good
family with young children
03-17-2017
Pros: The priperry is beautiful and the staff very polite and attentive. Except for the management at check in. Room is nice size one bedroom suite. With a balcony.
Cons: They gave us a hard time at check in due to an error with a accidental double booking. They made us sit in the office for 4 hours over this dispute. So we wasted our first day. I finally walked away and told them I would wait for booking.com to help with the error. By they way they could do nothing. No help what so ever. The next morning we went and spent another half an hour trying to get this mistake taken care of even offered to pay for one night at the going rate. They accepted that offer which was 600.00 over 900.00. This was because a room wasn't cancelled by them and I rebooked the room the morning we arrived after seeing how bad Bonito Rose was. Long story short we ended up having a double booking. They didn't care that the second reservation was made that morning and if I had known I had a reservation I definitely would not have booked another. Anyway we gave into them and agreed to pay for the second room at the going days rate. They took the payment and then added another day for 900.00 to our bill when we left. So what should have been a charge for 1800.00 including taxes for 3 nights ended up costing us over $3,000.00. They charged our credit card twice. They kept manipulating the date and would not even look at us while we were trying to tell them they were double charging. This again took place on the day we had to leave to catch a flight. This property's management is not honest so watch your billing. They keep bumping you from one person to another. Then to top it all off once we got back home we realized that they have also taken an extra 2000.00 which was the deposit when we checked in. They never released this hold. They manipulated our bill and I have all the copies of The supposed changes /adjustments he said he was making that never changed the total due on the bill. Truly a bad experience with checking in and the management there.
Showing reviews 1 - 5 of 50