The resort's hacienda-style buildings are terraced on the hillside, providing all rooms with a sunset view over the Pacific. Guests can enjoy all Pueblo Bonito resorts facilities by using the shuttle.
Meets AAA guest room security requirements. Smoke free premises. 687 efficiencies, some two and three bedrooms. 2-6 stories, exterior corridors.
valet laundry, airport transportation, room service, child care, area transportation-Pueblo Bonito Rose, Pacifica, Blanco & Monte Cristo.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 25
6.0
Farzaneh
Pleasant
Family with Teens
08-20-2016
Pros: Ocean view clean and nicely furnished rooms but the part I didn't like it: we had a stormy day & there was not enough indoor activities for such a day. Also in the buffet they aren't using glass shields and any spit out of mouth can be inside food trays
Cons:
9.6
Calvin
Exceptional
family with older children
07-28-2016
Pros: landscaping and views were best I have seen in a long time
Cons: inability to swim in ocean at that location and getting around the resort is a little bit of a pain ( cart system )
2.9
Kj
Poor
family with young children
06-25-2016
Pros: Nothing
Cons: Staff, quality of rooms, food
10.0
Alfredo
Exceptional
young couple
04-24-2016
Pros: Everything is perfect, maintenence, quality of food and beverages, really nice place to spend vacation.
Cons:
7.5
Anonymous
Good
mature couple
02-16-2016
Pros: The apperance was great.
Cons: No coffee in room.
Cheap towels.
The sales spill was entirely too long.3 hours.
$100 for lost all inclusive plastic braclet is too costly.
$50 for a beach bed is too expensive.
2.9
Amy
Poor
young couple
12-27-2015
Pros: The views from this property are amazing and beautiful. It is very hilly, which in some ways worked out for us because we enjoyed the exercise walking to and from different areas of the resort. The skypool is the best part of this property, and service there is very good - get there right when they open at 10am to get a seat.
Cons: The staff had poor attitudes. Check in took a very long time, we felt as though we were a burden to the hotel staff rather than a guest. We chose this resort for our honeymoon destination in hopes to have a relaxing getaway after a busy wedding weekend. We wanted so badly to like this place, however, Pueblo Bonito Sunset Beach made it very hard for us to do so. We have stayed at multiple hotels around the world, and I don't usually ever have noise complaints, but you can literally hear every waking step of anybody above, around, or below you! It was so noisy. The food is subpar, and on top of that I either contracted norovirus or food poisoning on this trip. It was so bad that I threw up 15 times in just a few hours, and had to locate the medic center on the hotel site. The nurse was sweet, but the facilities were awful. They charged $250 for an IV of electrolytes and anti-nausea medication which did not work. When I broke out in a fever, they charged another $60 for a doctors visit. In all honesty, I should have had the hotel waive the cost of my doctor's visit since they were probably the cause of my food poisoning, but I was too sick to even bother. It was the honeymoon from hell! Room service takes 1.5 hours for 2 bottles of water (you can only order 2 at a time). I do not recommend this resort for young couples or elderly folks (walks would be hard for older couples, or else you have to wait for golf carts to take you everywhere on the property...this can be very inconvenient). Perhaps this is a place best suited for families and children because that is all we seemed to hear every night before we would try to go to sleep! We will not be coming back to stay at PB Sunset Beach. Do not come here unless you want to be treated like you are a burden to hotel staff and you love getting food poisoning.
7.5
Leslie
Good
family with older children
11-05-2015
Pros: Great room and view! Loved the atmosphere and the location. Great bonus to be able to go to the other hotels and use your all inclusive there. Outstanding coffee!
Cons: The food could be slightly better. I consider this all inclusive a league above the rest and so should their food. To get a quality seafood meal was out of the question. Also, the check in and check out process is ridiculous. 2 people behind the counter and lines out the door. It was a joke. It took almost 2 hours for both check in and out. Not exceptable.
8.3
John
Very Good
mature couple
10-23-2015
Pros: nice, clean, friendly
Cons: too far from downtown Cabo, spent a lot on taxis. too much timeshare pressure
8.0
Joe
Very Good
Traveling as Couple
09-08-2015
Pros: Awesome golf course, close to town. Great pools with swim up bars.
Cons: Have to get around resort on carts with steep hills. Beach is NOT swimmable. Food is not the best.
10.0
Chris
Exceptional
review category group of friends
09-08-2015
Pros: Everything was top notch
Cons: No complaints
8.8
Marsha
Excellent
review category group of friends
08-10-2015
Pros: The grounds and rooms are beautiful. The staff is super helpful.
Cons: The food is barely mediocre. I was very disappointed with Frida. We were looking forward to an authentic Mexican meal, but instead the menu was a strange fusion of Italian and Latin. All the food was geared toward tourist tastes.
9.6
David
Exceptional
mature couple
07-19-2015
Pros: We loved the wonderful views from the resort, the amazing food options, and the variety of pools.
Cons: Concierge was not much help. There was no incentive to book anything one day if the company they liked didn't have any openings even though there were 4 other companies that had brochures offering the same excursions and activities. They also said they were holding spots for something and after we ate breakfast we came back and they had already given our spots away. I'm not sure if there was a lack of good language communication there....but there were several things we missed out on from them not getting us "in"...although we were there 6 days. It wasn't until the 5th day that I realized that I should have gone out on my own to book the activities. Also, any kind of check in or help and the front desks is very, very slow! You may be behind one person and wait 30 minutes.
7.5
Anonymous
Good
review category group of friends
07-19-2015
Pros: The sky pool and staff
Cons:
7.9
Mexican
Good
review category group of friends
07-07-2015
Pros: Nice grounds
Beautiful view
Cons: Could not walk or swim on beach
Systems don't work well
Phones for transport are not answered
Waiting for transport up to 20 min
Food is good in some restaurants and not good in others
9.2
Scott
Wonderful
family with older children
07-03-2015
Pros: I loved the entire resort with views of the Pacific Ocean. It really is so stunning! We loved the asian restaurant.
Cons:
9.2
Monica
Wonderful
young couple
03-16-2015
Pros: The food was all delicious. The facilities were beautiful.
Cons: As soon as we got there we were bombarded with people trying to sell us extras. We just wanted to enjoy the resort, and they put on a lot of pressure to get us to spend more money.
9.2
Esmeralda
Wonderful
mature couple
03-10-2015
Pros: We loved the restaurants. Food was delicious. It's a beautiful resort. All the staff was very friendly & courteous.
Cons: The fact that the sales person at the resort were very pushy and trying to convince us to buy ownership after the first sales representative we said no we had another gentleman then that gentleman said oh we will give you your gift so-and-so will provide you with your gift but instead he was trying to close a deal with us. 3 people tried to close us to buy ownership. We were there for a wedding & vacation not to buy ownership.
8.8
Anonymous
Excellent
mature couple
02-20-2015
Pros: Pools were great. Excellent views. Beautiful beach. Great food. Eat at La Fonda, worth it!
Cons: The constant presence & nagging of time share sellers.
5.0
Samuel
Fair
family with young children
01-30-2015
Pros: Beautiful location and resort
Cons: Charging 5 star prices with 2 star service. The food was all inclusiveand awful.
9.6
Sew
Exceptional
mature couple
01-29-2015
Pros: We loved the beauty of the resort. The grounds were immaculate and you felt like you were in paradise with the various buildings, live tropical birds, and gorgeous landscaping. The rooms were large with a great shower.
Cons: Check-in and checkout procedures are a total nightmare and don't start or end vacations well. Desk personnel did not seem well trained and there seemed to be confrontation within the reservations area about what travelers requested and what they were given. No one should wait in line 1 1/2 hours just to check in. All checkouts seemed to have surprise or incorrect charges.
8.3
Jeffrey
Very Good
mature couple
01-04-2015
Pros: The staff is excellent, always happy, always willing to meet your requests. The staff makes sure that your needs are met. Omar at the pool is one of the nicest people, he makes an extra effort to remember what your likes are and the man is always smiling and happy. All rooms have ocean views, the views are spectacular. The ability to move people around such a large property in a timely manner is impressive. Access to the other properties in a timely manner is also a plus.
Cons: We went between Christmas and New Years, knowing it would be a busy time of year. Getting reservations to one of the 5 restaurants is difficult. Many people at the pool were complaining about it. The timeshare presentation is quite intense. You should really tell people up front that is what they are going for, and not a "tour of the property". They had a hard time hearing no. We are already timeshare holders (of a different timeshare) and they just had a hard time hearing the words "no we are not interested", they made us go through 3 different people, to say no to. BTW, the more you hold out the more the price goes down.
6.3
Jacqueline
Pleasant
family with young children
01-03-2015
Pros: Weather, views, accomodation
Cons: staff need a lesson in the meaning of customer service. Waiters who would naturally get a tip were pretty good- anyone else does not know the meaning of the customer. Good luck getting anybody to answer the phone
9.6
Douglas
Exceptional
mature couple
12-09-2014
Pros: Great place to relax
Cons: No coffee in rooms / needed room service menus!!!
5.8
Dixie
Okay
review category group of friends
11-25-2014
Pros:
Cons: Having to take a gold cart everyplace, sticky dirty floors in the room. Having to wear a wrist band.
10.0
Frederic
Exceptional
review category group of friends
11-08-2014
Pros: Hotel,food,staff
Cons: Booking.com numbers do not work in mexico and booking confirmation did match hotel including rate booked was lower and we paid more than originally booked. No communication with booking.com
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